Be the first and last impression at the hotel. You are the central point of contact for guests and can really transform a stay into an experience. While the role includes check-ins, check-outs and occasional reservations, the real excitement comes from creating friendships with guests and creating memorable moments. Offering up to 30 hours a week.
You will be responsible for:
- Apply thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures and reservations.
- Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
- Assist in conducting training for all Front Office employees.
- Supervise front cashiers and help out with accounting problems.
- Control hotel duty keys and floats whilst on duty.
- Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.
- Implement training programs for all employees, conduct induction and skills training.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
