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Visa Managed Services is part of Visa Consulting and Analytics, the externally facing strategy consulting group of Visa. We draw on our expertise in strategy consulting, data analytics, and industry experience to develop fact-based recommendations to improve client performance. VMS is the delivery arm of the business, and we partner with our clients to implement strategic projects from within their business.

 

About the role  - Assistant Marketing Manager

We have a few exciting opportunities to join our Visa team as an Assistant Marketing Manager supporting either a business or consumer debit product within our clients Everyday Business Banking portfolio. Unlock your potential in our clients fast paced, dynamic and customer focused environments. 

 

Embedded at the clients office, you will enjoy working in a collaborative team alongside experts from the internal marketing strategy and planning, product, channel, data and insights, as well as external delivery partners. Reporting into the Senior Marketing Manager, you will be supported by our Visa team to execute flawlessly for our client.

 

About you

Our ideal candidate has experience executing customer engagement campaigns in the fintech or financial services space. With 3-5 years of experience, this person is energized by taking a task, developing, and managing the pathway through to execution. They will have strong stakeholder management skills and are fundamentally driven by results. If you thrive in a team environment and have a passion for the customer, we want you!

 

Working Style

Solution-mind set - Able to apply creative problem-solving techniques and championing a client-first approach to marketing when opportunities and challenges arise to meet specific business objectives.

Active Contributor to Team Success - Actively participate as a member of a team. Makes suggestions for achieving team goals or performing team functions, provides necessary assistance to remove obstacles to help the team accomplish its goal.

High-Impact Communication – Able to convey information and ideas clearly and succinctly to individuals and groups in a variety of situations, communicating in a focused and compelling way that drives others thoughts and actions

Building Strategic Work Relationships - Build collaborative relationships to facilitate the accomplishment of work goals. Able to establish good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.

 

Key experience

End-to-end execution of marketing campaigns rooted in customer insight, taking it from idea to the creative and message the customer will experience.

Experience managing multiple campaigns at once across various timelines, contributing to project plans and timeline, providing updates and raising roadblocks or concerns in a timely manner.

Working closely with internal partners such as customer experience, digital and comms to ensure consistency of message across all channels.

Document processes, key learnings and best practices in artefacts that can be reused across the clients business.

Ensuring all communication consistently meets brand guidelines, compliance requirements and is prepared in accordance with the Brand Marketing and Advertising standard operating procedures.

Being a confident communicator and strong team player with strong analytical, verbal and written communication skills.

 

You are not expected to have 100 percent of these skills. If you have most of the skills required and this role sounds exciting to you, we would love to hear from you!

 

Why Work with Us

We are deeply passionate about our people, clients, and customers. We are collaborative, have fun and provide an authentic team culture. You get to take advantage of working across two organizations in state-of-the-art facilities. We offer a competitive salary and other perks. We are passionate about developing our people and helping build their careers. We love to keep great talent and encourage you to learn our business.

 

Become a valuable member of our team and contribute to our thriving organization. Apply now and show us what you have got!

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Would you describe yourself as being willing to learn, a team player, friendly and approachable?

Do you believe you have the confidence to ask questions and drive process improvement?                    

Do you love working with numbers and systematic approach to carrying out work?

Most of all do you love a challenge?

If yes, then this could be the role you’ve been looking for!

We are currently searching for an Operations Support Assistant to support the operations function across a growing team in the Natural Resource sector. 

As this is a unique role we encourage and appreciate that past experiences, back grounds and future goals will contribute to making someone the most suitable candidate. Most of all we are looking for a person that has a positive, “can do” approach to their work and learning as we commit to guide you on your journey in becoming an operations superstar!

This is a diverse role and no two days will be the same, the main responsibilities include:

• Ensuring the team maintain compliance through weekly checks and reporting
• Monthly invoicing
• Project set up in D365
• Supporting and the preparing the team for audits
• Calendar and event management
• Formatting of proposals, reports and CV conversions as per our corporate identity standards
• Providing support to the national operations lead
• Assisting the team with general queries

Would you describe yourself as being willing to learn, a team player, friendly and approachable?

Do you believe you have the confidence to ask questions and drive process improvement?                    

Do you love working with numbers and systematic approach to carrying out work?

Most of all do you love a challenge?

If yes, then this could be the role you’ve been looking for!

We are currently searching for an Operations Support Assistant to support the operations function across a growing team in the Natural Resource sector. 

As this is a unique role we encourage and appreciate that past experiences, back grounds and future goals will contribute to making someone the most suitable candidate. Most of all we are looking for a person that has a positive, “can do” approach to their work and learning as we commit to guide you on your journey in becoming an operations superstar!

This is a diverse role and no two days will be the same, the main responsibilities include:

• Monthly invoicing
• Project set up in D365 and project administration
• Arrange travel bookings, medicals and responsible for arranging the teams inductions in clients systems
• Calendar and event management
• Formatting of proposals, reports and CV conversions as per our corporate identity standards
• Supporting and the preparing the team for audits
• Handle the teams IT procurement requests and work with IT team to arrange set up
• Assisting the team with general queries

The Client

Hazara Rendering Pty Ltd is a building and constructions company in Keysborough in Victoria. They are now looking for a Solid Plasterer to join their team.





The Role

This role is full time position with an annual salary set at $70,000 plus superannuation.





Responsibilities

Assessing space and planning the layout for plasterboard installation.

Installing insulation and vapour barriers to improve thermal and moisture control.

Taking precise measurements, marking, and cutting plasterboard to fit specific areas.

Handling and positioning plasterboard panels on walls, ceilings, and battens.

Securely attaching plasterboard to surfaces using appropriate fastening methods.

Preparing corner beads for installation.

Installing pre-cast cornices, panel mouldings, ceiling centres, and other plaster fittings.

Filling and covering joints and nail holes with wet plaster and sealing compounds.

Smoothing and leveling surfaces using wet brushes and sandpaper.

Creating suitable mixtures and applying coats of plaster, cement, and render with trowels.

Ensuring uniform thickness by leveling and smoothing applied coats.

Checking and adjusting the alignment of corners, angles, and surfaces.

Applying decorative textures to finishing coats as needed.

Applying and finishing acoustic, insulating, and fireproofing materials bonded with plaster, plastic cement, and similar substances.





Requirements

Minimum of 4 years’ relevant experience within a commercial setting

At least 4 years’ experience in applying decorative and protective coverings of plaster, cement and acrylic render finishing to the interiors and exteriors of structures

At least 4 years’ experience working with various plastering materials, such as plasterboard, insulation, and decorative finishes

Familiarity with a range of plastering materials such as plasterboard, insulation, and decorative finishes.

General construction induction and white card

Manual car licence and possess own reliable transport

Excellent interpersonal and communication skills

Saturday work is required (Mondays to Saturdays) and occasional overnight stays may occur depending on project

2 contactable referees to be included in the resume

The Client

Yash Painting Services is a reputable commercial and residential painting services company located in Melbourne in Victoria.

They now seek an experienced Painting Trades Worker to join their team to service Melbourne and surrounding suburbs.



The Role

This is a full time salary with an annual salary set at $72,000 plus superannuation.



Responsibilities

Apply coats of paint, varnish, stain, enamel, or lacquer to decorate as well as protect interior or exterior surfaces,

Read blueprints/instructions and examining surfaces to determine the kind and amount of work necessary.

Read work order or receive instructions from supervisor/homeowner regarding painting

Smooth surfaces, using sandpaper, brushes, or steel wool and additionally remove old paint from surfaces, using paint remover, scraper, wire brush, or blowtorch to prepare surfaces for painting

Make on-site preparations such as building scaffolding, covering fixtures etc

Fill nail holes, cracks and joints with appropriate material caulk, putty, plaster

Select premixed paints, or mixes required portions of pigment, oil for required colour

Paint surfaces according to instructions with various tools like brushes, spray gun and paint rollers

Thinning drying substances to prepare paint that matches specified colours

Remove fixtures, like pictures, electric switch covers, from walls prior to painting, using screwdriver

Spread drop cloths over floors as well as room furnishings, and also cover surfaces, like baseboards, door frames and windows to protect surfaces during painting

Create special effects like wood grain, marble, brick, or tile effects by applying paint with cloth, brush, sponge, or fingers to

Put up scaffolding or setting up ladders to perform tasks above ground level

Wash surfaces prior to painting with mildew remover, using brush

Apply wallpaper fabrics

Estimating costs involved and negotiating prices





Requirements

AQF Certificate IV or AQF Certificate III relevant qualifications

Relevant experience and skillset to perform aforementioned duties

At least 2 years’ experience in a commercial painting role in the painting and decorating industry

Must have construction induction card

Good understanding of colour theory and various finish types

Physical dexterity to climb ladders, carry heavy equipment and to stand for long periods of time

Additional tickets, EWP and relevant licenses will be looked upon favourably

Have at least one contactable work referee

The Programmer/Analyst’s role is to define, develop, test, analyze, and maintain new software applications in support of the achievement of business requirements. This includes writing, coding, testing, and analyzing software programs and applications. The Programmer/Analyst will also research, design, document, and modify software specifications throughout the production life cycle.

Knowledge & Experience
? Excellent understanding of coding methods and best practices.
? Prior experience interviewing end-users for insight on functionality, interface, problems, and/or usability issues.
? Hands-on experience developing test cases and test plans.
? Knowledge of applicable data privacy practices and laws.
? Able to communicate effectively with non-technical staff and with members of interdisciplinary teams.
? Flexible and adaptable in regards to learning and understanding new technologies.
? Strong written, oral, and interpersonal communication skills.
? Ability to conduct research into software-related issues and products.
? Highly self-motivated and directed.
? Keen attention to detail.
? Proven analytical and problem-solving abilities.
? Ability to effectively prioritize and execute tasks in a high-pressure environment.
? Ability to work both independently and in a team-oriented, collaborative environment.

Responsibilities Strategy & Planning
? Collaborate with developers, programmers, and designers in conceptualizing and development of new software programs and applications.
? Analyze and assess existing business systems and procedures.
? Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
? Assist in defining software development project plans, including scoping, scheduling, and implementation.
? Research, identify, analyze, and fulfill the requirements of all internal and external program users.
? Design, run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.
? Administer critical analysis of test results and deliver solutions to problem areas.
? Generate statistics and write reports for management and/or team members on the status of the programming process.
? Develop and maintain user manuals and guidelines.
? Train end-users to operate new or modified programs.
? Install software products for end users as required

Key Responsibilities:

Actively update, maintain, and monitor all aspects of application to provide uninterrupted support.
Good working knowledge in RP2.4 version or above.
Experience in managing Web connect, Recs, Gems, STL Fetch and Matching Service.
Work with other support teams (EIA, DA/DBA, server teams) to ensure application is up and running without any hindrance.
Implement integration plans/scripts to validate that application changes meet technical specifications.
Responsible to troubleshoot/resolve incidents and business support item.
Participate in technical reviews at appropriate stages of development.
Perform application support tasks like- systems support, security reviews, & maintenance tasks.
Participate in production support/pager duty rotation including weekend and off-hour support coverage.
Installing new hardware, software, and networking systems.
Proposing simple and effective solutions.

Technical Skills:

Having good knowledge in production support working experience in using technical skills,
Oracle DB - PL SQL/ SQL server
RP2.4 version or above
Shell scripts
Unix
Control M scheduler
Application networking
Web UI or browser-based application

Must-Have/Mandatory

Good analytical & troubleshooting skills
Ability to work under pressurized environments
Good communication (Oral, Verbal & Written) skills
Set of Technical skills mentioned above
Self-driven, proactive team player

Good-to-Have/Desirable

Relevant certifications
ITIL/ production support background
Interpersonal skills
Tools like Control M, ServiceNow, AppDynamics, Splunk, Excel

We currently have exciting opportunities across our Deal Advisory division at the Analyst and Executive/Senior Consultant level.
Debt Advisory Services
Borrowers need to realistically appraise the nature of their present banking relationships, evaluate alternatives, understand their true cost of capital, and approach debt in the context of an effective overall capital management strategy. Our Debt Advisory Services team supports clients to appraise the nature of their present banking relationships, evaluate alternatives, understand their true cost of capital, and approach debt in the context of an effective overall capital management strategy.
Strategy
Our Strategy team help clients solve their most complex problems and make clear strategic choices that set them up to execute with confidence and deliver results. We bring together a range of disciplines in a diverse and multidisciplinary team to support strategies that are grounded in rigorous analysis, actionable insight, stakeholder perspectives and industry experience.
Transaction Services
Our Transaction Services practice is made up of passionate people who offer high-quality clear-eyed analysis, strategic focus and disciplined execution to help clients renew and transform their enterprises. The team are recognised leaders in modelling and provides a range of services covering strategy modelling, deal modelling, operational modelling and MI, corporate planning and budgeting, and Supplier evaluation.
Valuations
Companies require reliable valuations to underpin transactions for transactions, tax, accounting, and financial reporting reasons. Our Valuation Services group offers technically sound, commercially focused independent valuations for specific client needs. Our forward-thinking and strategic team help clients formulate appropriate business objectives and strategies, tailored to individual client needs.
Mergers and Acquisitions
KPMG’s M&A practice is one of the largest and most successful M&A businesses in Australia with an enviable list of completed transactions across a broad range of industries including technology, consumer markets, healthcare, industrial markets and mining (services). Our M&A practice prides itself on providing independent corporate advisory services across a range of transactions including acquisitions, divestments, mergers, takeovers and capital raisings.
Financial Modelling
KPMG’s Financial Modelling team helps clients build bespoke financial, business and cost models that are flexible, robust, accurate and easy-to-use. Our team creates clear reports that can deliver tangible business benefits. Financial modelling assists the decision-making process for investment appraisals, transactions and deals, operational performance improvement and monitoring, financial restructuring and costing and pricing.
Restructuring Services
KPMG's Restructuring Services team sits within the Deals, Tax and Legal division helping clients across a diverse range of industries confronted with difficult challenges to improve and restore value.
Enterprise Deal Advisory
We can help clients get the most value out of a deal by providing objective advice across all stages of the transaction – from strategy development and target identification to implementation. We also work with clients to evaluate financing options and structure debt solutions that give them the financial flexibility they need to deliver on their growth plans.
How are you extraordinary?
• You are analytically minded and enjoy applying structured thinking and analysis techniques to complex problems
• You enjoy working in the details, with a proactive attitude towards accuracy and deadlines
• You are a project management pro, with a love of big-picture thinking and the skills to see projects from beginning to end; such as establishing project details, performance measurement baselines, key milestones, work breakdown structures, and resource planning.
Your Experience
We are seeking individuals at the Analyst, Associate, Senior Associate and Executive level to join our Deal Advisory team, with the below skillsets:
Debt Advisory
• A relevant tertiary qualification in Commerce or similar, with a strong academic record and ability to commence / continue relevant post graduate studies (CFA, CA, Master’s in Finance)
• Preference for current experience in securitisation transactions from a client facing role within a major Bank, Advisory firm, Investment Bank or commercial environment
• Ambition and passion for a career in the commercial environment and corporate finance.
Transaction Services
• A relevant tertiary qualification in Commerce or similar, with a strong academic record and ability to commence / continue relevant post graduate studies (CFA, CA, Master’s in Finance)
• A degree in Commerce or Finance and/or a professional accounting or finance qualification is expected and one to three years’ experience in a valuation or similar commercial environment will be beneficial
• Transactions Services or Audit experience is highly advantageous.
Valuations
• Experience in excel-based financial analysis and advantageous if you have financial modelling capabilities
• A degree in Commerce or Finance and/or a professional accounting or finance qualification is expected and one to three years’ experience in a valuation or similar commercial environment will be beneficial.
Strategy
• Exceptional analytical and quantitative problem-solving skills, and structured thinking skills combined with creativity
• Strong numerical capabilities combined with sound commercial acumen, with the ability to review and assess large volumes of technical data and distil the key strategic insights
• Experience working for a recognised consulting firm, or central strategy/corporate development team.
Financial Modelling
• Demonstrated experience building complex financial models supporting infrastructure or M&A transactions, and strong knowledge of Microsoft Excel
• Tertiary qualifications in commerce, law, economics, engineering or other relevant subjects and have outstanding academic transcripts
• Relevant professional experience likely gained in a Chartered Accounting firm, law firm, management consultancy, engineering consultancy, corporate advisor, investment bank, project finance team of a commercial bank, infrastructure fund, construction firm or within Government
• Relevant experience with M&A transactions and/or major projects, such as in the transport, social infrastructure, energy, mining, resources, or property sectors.
Mergers & Acquisitions
• Diversified M&A transaction experience preferably within a Big 4, corporate development team and/or investment banking/boutique firm
• A degree in business, commerce/accounting or a relevant discipline including CA and/or CFA qualifications
• Ability to help lead the day-to-day execution of a full cycle M&A transaction
• Exceptional networking and client skills coupled with the ability to identify business opportunities and develop engagement pipelines.
Enterprise Deals Advisory
• A degree in Commerce or Finance and ideally a professional accounting qualification
• Strong technical skills backed by a commercial flair and ability to interpret financial models
• Experience of data & analytics in a deal context.
Restructuring Services
• CA qualification or working towards completion, and degree in business, commerce/accounting or a relevant discipline
• Exposure to informal turnaround or restructuring engagements
• Prior insolvency experience across the range of formal appointments
• Proficiency in using Excel to interpret data and generate insights.
We are hiring for the following employment types: Casual, Max-Term Full-Time, Max-Term Part-Time, Permanent Full-Time & Permanent Part-Time.
We also have offices in the following locations:
• Sydney
• Melbourne
• Brisbane
• Perth
• Canberra
• Adelaide
• Hobart
• Gold Coast
• Darwin
• Townsville
• Parramatta
• Wollongong
• Newcastle/Hunter Region
• Geelong

Recruitment 24/7 has a vacancy for an 'NDIS Support Coordinator for a client based in Kenmore Hills.
This position is Full-Time, Monday to Thursday 8 am - 4 pm and 8 am - 3 pm Friday.
Our client is a disability service and support company.
Ideally, you will have some experience in the same industry.

Duties include:

Coordinating client's support and services
Tracking budgets
Drafting reports
Applying for reviews and funding
Liaising with clients
Plan managers, NDIA and NDIS


To be considered for these roles you must:

Have experience in the same industry
Must hold a Blue Card
NDIS Worker Screening
Have great customer service skills
Own transport to Kenmore Hills
Willing to start straight away

if you are interested in the above positions, please upload your resume and apply. Alternatively, for more information please call our office on (07) 3281 2489 and ask to speak with one of our friendly consultants.
We look forward to hearing from you! Please click here to apply.

At KPMG Australia, we work with some of the most exciting, innovative, and important businesses in Australia. We have entered an exciting period of growth and we are looking for incredible and diverse individuals to join our supportive Audit division in Australia.
Your Opportunity
Due to exciting growth, we are seeking talented individuals to join our External Audit practise at KPMG. We are open to full-time/part-time/casual/max-term/flexible working options.
IT External Audit
Our IT External Audit team assists our clients to meet their IT External audit requirements and timelines. We work as an integrated business and as part of a larger multi-disciplinary team. The team draws on a diverse and dedicated group of people, powerful KPMG methodologies, innovating capability and assets, and global resources to support our clients in achieving the right milestones.
Audit & Assurance: External Audit
Our Audit teams provide value to our clients by delivering specialised quality audit and assurance services. High-quality, independent financial statement audits are essential to maintaining investor confidence. Our audit professionals are committed to the public interest, challenging assumptions, and unlocking valuable insights based on a solid understanding of an organisation’s business and industry.
How are you extraordinary?
• You are analytically minded and enjoy applying structured thinking and analysis techniques to complex problems.
• You are a kind and compassionate leader with a passion for continually growing your leadership skills to get the best out of a diverse and multidisciplinary team.
• You are a people-person with a love of sharing your Audit and Assurance insight and tailoring your communication appropriately for subject matter experts and clients who want to learn more.
Your Experience
At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:
IT External Audit
• Experience in assisting clients meet their IT External audit requirements and timelines.
• Supporting engagements in the preparation of clear and concise IT External Audit reports.
• Providing technical knowledge, direction, and training to engagement team members.
• In a leadership role, manage small teams and oversee the planning and execution of IT External Audit client engagements
• Supporting business proposals and business development activities by assisting in the identification of new target clients, building business relationships, and developing/presenting proposals/findings
• An innovative mindset and passion for problem solving enabled through technology.
Audit & Assurance: External Audit
• Experience leading, managing and executing advisory related engagements of high-profile clients and all aspects of audit delivery, client service and business development.
• Providing technical knowledge, direction, and training to engagement team members.
• Experience working across Private and Corporate clients is desired.
• Qualifications in CA/CPA and CISA/CISM/CRISC, and strong IFRS skills, will be viewed favourably.
Please note, the salary ranges $60k - $100k+ with respect to your level of experience.
We are hiring for the following employment types: Casual, Max-Term Full-Time, Max-Term Part-Time, Permanent Full-Time & Permanent Part-Time.
We also have offices in the following locations:
• Sydney
• Melbourne
• Brisbane
• Perth
• Canberra
• Adelaide
• Hobart
• Gold Coast
• Darwin
• Townsville
• Parramatta
• Wollongong
• Newcastle/Hunter Region
• Geelong

Qualifications
Specific qualifications are mentioned above

At KPMG Australia, we work with some of the most exciting, innovative, and important businesses in Australia. We have entered an exciting period of growth and we are looking for incredible and diverse individuals to join our supportive Audit division in Australia.
Your Opportunity
Due to exciting growth, we are seeking talented individuals to join our External Audit practise at KPMG. We are open to full-time/part-time/casual/max-term/flexible working options.
IT External Audit
Our IT External Audit team assists our clients to meet their IT External audit requirements and timelines. We work as an integrated business and as part of a larger multi-disciplinary team. The team draws on a diverse and dedicated group of people, powerful KPMG methodologies, innovating capability and assets, and global resources to support our clients in achieving the right milestones.
Audit & Assurance: External Audit
Our Audit teams provide value to our clients by delivering specialised quality audit and assurance services. High-quality, independent financial statement audits are essential to maintaining investor confidence. Our audit professionals are committed to the public interest, challenging assumptions, and unlocking valuable insights based on a solid understanding of an organisation’s business and industry.
How are you extraordinary?
• You are analytically minded and enjoy applying structured thinking and analysis techniques to complex problems.
• You are a kind and compassionate leader with a passion for continually growing your leadership skills to get the best out of a diverse and multidisciplinary team.
• You are a people-person with a love of sharing your Audit and Assurance insight and tailoring your communication appropriately for subject matter experts and clients who want to learn more.
Your Experience
At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:
IT External Audit
• Experience in assisting clients meet their IT External audit requirements and timelines.
• Supporting engagements in the preparation of clear and concise IT External Audit reports.
• Providing technical knowledge, direction, and training to engagement team members.
• In a leadership role, manage small teams and oversee the planning and execution of IT External Audit client engagements
• Supporting business proposals and business development activities by assisting in the identification of new target clients, building business relationships, and developing/presenting proposals/findings
• An innovative mindset and passion for problem solving enabled through technology.
Audit & Assurance: External Audit
• Experience leading, managing and executing advisory related engagements of high-profile clients and all aspects of audit delivery, client service and business development.
• Providing technical knowledge, direction, and training to engagement team members.
• Experience working across Private and Corporate clients is desired.
• Qualifications in CA/CPA and CISA/CISM/CRISC, and strong IFRS skills, will be viewed favourably.
Please note, the salary ranges $60k - $100k+ with respect to your level of experience.
We are hiring for the following employment types: Casual, Max-Term Full-Time, Max-Term Part-Time, Permanent Full-Time & Permanent Part-Time.
We also have offices in the following locations:
• Sydney
• Melbourne
• Brisbane
• Perth
• Canberra
• Adelaide
• Hobart
• Gold Coast
• Darwin
• Townsville
• Parramatta
• Wollongong
• Newcastle/Hunter Region
• Geelong

Qualifications
Specific qualifications are mentioned above

We are seeking interest from an experienced individual who would like the exciting opportunity to work as a Systems Analyst.

• High Impact Role
• Dynamic
• Competitive Salary

Full Job Description

If you are looking for an opportunity that will motivate and excite you to go to work every single day…
This is an incredible opportunity for you to take the next step in your career as a Systems Analyst. As a high performing Systems Analyst, you will be able to proactively contribute to a team and help the business excel.

• You will earn a competitive salary and be and supported in your continuing professional development.
• You will be joining a highly supportive and collaborative team.
• Location: Sydney, NSW

Your Key Responsibilities will include:
• Reviewing technical requirements and specifications from third party providers of the business to provide an in-depth documentation based on the business needs.
• Assist in analysing the different brands of the business related to inconsistent reports due to a decrease or increase in service and document improvements to the system:
• Conduct analysis on existing systems to determine if there is a need to develop new systems or current systems have the right functionalities that are required for the brands;
• Provide feedback to developers on what needs to be developed to satisfy end user needs. This includes providing insights and assisting with the decisions made in the project system;
• Schedules and conducts training/handovers of the new functionalities shipped to our end-users;
• Use Jira to notify developers of tested fixes in the systems and also suggest new features in existing systems to maximise user retention.
About you:
• At least 3+ years of demonstrated experience as a Systems Analyst.
• Strong analytical skills.
• Excellent technical skills and enthusiasm to continue to develop them.
• Attention to detail and problem-solving skills.
• Project management skills and teamwork skills.
• Written and verbal communication skills.
• Interpersonal skills.

If this sounds like you and you would like to know more, please contact us at
[email protected]

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

Your Role
You will assist in the investigation and resolution of internal and external customer complaints regarding retail and wholesale policies for Australia and New Zealand. As part of this role, you will assist with the reporting of incidents and breaches to ensure compliance in accordance with regulatory, industry, legal and company standards and requirement; as well as providing specialist complaints advice and ongoing maintenance and promotion of the Chubb risk and compliance framework for Australia and New Zealand.

Your Responsibilities
- Investigate, analyse and prepare determinations of complaints for Internal Dispute Resolution (IDR) in Australia and New Zealand;
- Prepare External Dispute Resolution (EDR) responses for the Australian Financial Complaints Authority (AFCA) and New Zealand’s Financial Services Complaints Limited (FSCL);
- Liaise with AFCA/FSCL where appropriate;
- Attend EDR Conciliation Conferences in order to reach negotiated settlements with customers/ their representatives;
- Refer IDR determinations to the Dispute Resolution Committee (DRC) to assist in determining the outcome of both retail and wholesale disputes;
- Liaise with business units to coordinate and deliver effective handling of complaints;
- Adhere to timeframes contained within the General Insurance Code of Practice. the New Zealand Fair Insurance Code and ASIC RG 271;
- Maintain thorough and up to date records in respect of assigned complaints;
- Identify and draft ‘Learning Points’ in respect of issues, themes and trends arising from complaints for reporting purposes;
- Conduct root cause analysis of complaints in order to identify ways to minimize complaints;
- Identify any possible breaches of relevant legislation, regulations and obligations by the business
- Identify and report Compliance incidents and breaches;
- Identify and escalate complaints which may be a potential media or legal threat to Chubb;
- In addition to the duties and responsibilities set out in this position description, the employee shall carry out any other reasonable work-related requests made by the employer.

Your Skills & Experience
- Tertiary qualification in law, commerce, accounting, business or similar is desired
- Knowledge of Financial Services regulatory compliance
- Complaints and dispute resolution experience and/or industry experience within banking, finance, insurance or superannuation (claims handling experience would be beneficial in understanding the process)
- Analytical skills- ability to solve complex problems and have a solution focused mindset
- Excellent oral and written communication skills
- Excellent attention to detail
- Ability to multitask and adhere to deadlines and work in a changing environment
- Ability to work autonomously and collaboratively
- Highly organised and possess great time management skills
- Ability to manage customer and stakeholder expectations;
- Proficiency in Microsoft Office Outlook, Word and Excel.

Applications Open: 15th of December 2023
Applications Close: 15th of January 2024

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

CoinJar, a pioneer in Australian fintech and a leader in cryptocurrency worldwide, is seeking a Customer Support Representative. You will be responsible for providing industry-leading support for our products and creating a positive experience for CoinJar customers. Prospective team members will have a customer-centric focus and strong empathy for the customer. This is a full-time role with a hybrid work format between our Melbourne CBD office and your home.

Interviews and start date will be in January 2024.

Responsibilities

• Provide excellent customer service primarily through web-based tickets
• Process customers' financial and identification information in a professional and compliant manner
• Identify and escalate priority issues to relevant teams
• Work collaboratively with other team members to ensure customer issues are resolved to their satisfaction
• Contribute towards CoinJar’s self-service options e.g. internal and external knowledge base articles and status page
• Analyse and determine key issues raised by the client and provide a resolution
• Maintain a high level of customer satisfaction by providing timely and professional responses

• Excellent written communication and interpersonal skills
• High level of empathy for customers and an ability to understand their needs
• Ability to work in a team environment
• Proven ability to operate autonomously and be self-motivated to meet agreed targets
• Attention to detail
• A proactive approach to continuous improvement

• Work From Home days
• Training & Development
• Employee Assistance Programme

We’re interested in meeting talented Business Analysts who want to work on projects with purpose. 

We are mostly based in ngar-go (Fitzroy, Melbourne) and we welcome applications from all lands and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.

About Today

We are Australia’s most awarded social impact agency.

We use design and technology to make change happen, at pace and at scale. In the last 12 months, we’ve designed and built Australia’s first online family violence intervention order, established a new approach to co-design for the Victorian mental health sector, built a peer-to-peer product that helps people learn Auslan, and launched a campaign to shift mainstream perceptions of climate change—plus many more.

Our practice is built on strong foundations of human-centred design and digital making. There are 50 of us, working across strategy, research, design, content, delivery and a wonderful support team.

At Today, you’ll experience a welcoming environment filled with smart, fun and caring people from a wide variety of backgrounds and disciplines, who are passionate about creativity, making change, and learning from each other.

About this role

We’re interested in meeting talented Business Analysts who enjoy collaborating in a meaningful way to create work that has a positive impact on people, society and the environment. As a Business Analyst at Today, you will play a pivotal role in translating insights into precise requirements and ensuring a seamless connection between the needs of the user and the technical solution.

Your days will be spent:

• Translating insights into development requirements, bridging the gap between user experience design and technical implementation
• Creating user journey maps and technical maps to ensure alignment between user needs and technical solutions
• Collaborating with cross-functional teams to understand and define the scope in technical terms, advocating for the user perspective throughout the process
• Acting as the bridge between experience design and technical teams, ensuring effective communication and understanding of project goals and user requirements
• Participating in research efforts to gather insights and contribute to technical scoping sessions
• Contributing to sprint planning, backlog grooming, and agile rituals to drive project success
• Advocating for accessibility and ensuring compliance with WCAG 2.0 standards

You will be above to demonstrate:

• 3+ years experience as a Business Analayst or Technical Project Manager in an agency, consultancy or large organisation
• Experience with human-centred design
• Advanced understanding of WCAG 2.0 standards, with demonstrated knowledge of additional accessibility standards
• Experience with agile methods
• A level of comfort with ambiguity, complexity and a process for working through it
• Exceptional communications skills
• You must be legally able to work in Australia

You will also bring:

• An ability to thrive in a collaborative, creative team environment
• You treat others with kindness, empathy and respect
• You are optimistic and bring humour, lightness and play into your work
• You approach every moment thinking ‘how can I help?’
• You know your strengths and can support others to grow their skills in these areas

We work on work with purpose. Our projects see us finding solutions to big, complex challenges around climate, care and communities.

Above all else we strive to protect our team’s capacity for resilience and their general wellbeing. This goes beyond our dog-friendly workplace and regular pub lunches as a team.

• We offer a compelling career framework and learning budget to support your growth
• Today is a truly flexible workplace, making space and valuing the other important parts of your life, including generous parental leave and your birthday off
• You are actively empowered to help shape the business, the work we do and the impact we create
• We have an open workplace culture that asks for everyone’s input and is constantly welcoming new ideas and ways of working
• You will work in close-knit, multi-disciplinary, self-managed project teams that make interesting, beautiful things that positively impact the community
• Everyone is equally talented and trusts each other to experiment, and suggest new ways to crack client problems, there is no hierarchy
• There are frequent and respected check-in sessions—digitally or in person—to form strong team bonds
• You will have the opportunity to develop skills on the job through collaborating with great minds on complex problems
• We aspire to create the perfect conditions for creatives to do their best work, work they are proud of, work that makes a difference

Learn more about our values, commitment to diversity, inclusion and equality and the way we work at today.design/careers.

Our corporate finance team is looking for a dedicated Senior Commercial Analyst to join the team to specialise in FP&A.

In this integral role, you will provide in-depth analysis on operational and financial results, drive process improvements and efficiencies across key services line and business units.

Some of your key responsibilities are:

• Analyse business performance trends and drivers and drive the preparation of key management reporting deliverables.
• Assist in detailed commentaries of business unit performance for service lines across Australia.
• Partnering with the key stakeholders on their business unit performance against targets/budget.
• Assist in annual budget & biannual forecast submissions process.
• Work closely with other Business Service units to drive efficiency and process improvement.
• Contribute as part of a team-based approach to the servicing of business needs which includes preparation of presentations, remuneration modelling and business unit restructuring.
• Continuous process improvement & take an active role in finance led projects.
• Mentoring a commercial analyst.
• Support the Head of FP&A and CFO ad-hoc requests.

What you get to do in this role:

• Logging calls and incidents on the IT Service Desk and maintaining details of software / hardware problems detected.
  
• Providing initial triage technical support; answering support queries via phone or e-mail in a timely efficient manner.
• You will be escalating to internal or external support resources and Subject Matter Experts when necessary.
• You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or training.
• You will perform initial triage of customer cases with documented solutions and/or workarounds.

Paul Ingle and Associates Pty Ltd. requires an ICT Analyst to join a highly successful and growing technology team. This role is to deliver Business and Systems analysis services across the Payments and Cards solutions domain.
Along with your fine ICT Analyst skills and experience you will also need to offer 5 years of experience in the Payments/Cards specialist technology domains and environments as detailed below.
This ICT Analyst role is to operate with technology and users in framing business requirements and then utilising their deep analysis of their payments/cards skills to develop distinct technology solutions.
This is a full time role and offers a salary of $100,000+ per annum.

For this exciting role will require you to have completed the following:
• Conducting research to understand user requirements, and developing software solutions to meet those needs.
• Identifying, investigating and analysing business processes, and recommending optimal processes for system functionality and best business outcomes.
• Maintaining/upgrading software applications to meet functional/performance needs and following full systems test processes to ensure functional & performance needs are met.
• Capacity for developing and deploying functional solutions and creating system test plans to ensure quality and integrity of the system and creating technical documentation to suit.
• Collaborating with other IT professionals, project managers, software engineers, database administrators to create integrated solutions, providing guidance & assistance on the project direction.
• You must show that you have followed prescribed Project Management methodologies; Agile, Waterfall etc in developing project plans, costings, resourcing for project management
• You must show that have kept up-to-date with the latest with technology trends across payments and the broader ICT industry

As an ICT Analyst - Payments you will be working both individually and in a team of similarly experienced payments knowledge and experienced SMEs across a variety of payments and cards software solutions broadly covering the following:

• PCI DSS frameworks, implementation and compliance
• Payments gateway technology expertise within the payments front-end and back-end environs.
• Specific technologies
• Postillion (Office, Realtime), Connex, Postilion, Base24-eps, IST/Switch, Authentic or similar payments gateway and switching
• EFT, PinPad and Terminal Management Systems
• Qualifications of a BSc tertiary degree in technology or 5 years Payments technology work experience may be acceptable
• Exceptional customer service expertise
• Established top rate analytical skills
• Proven ability to apply problem solving skills
• A true team person positively working with teams and stakeholders

???? Exciting Opportunity in ICT Service & Support! ???? Position: ICT Service & Support Officer (6-month Secondment Backfill) Location: Tarong Power Station (Nanango, QLD) or Brisbane (Corporate Office) Join our client, a major player in the utilities sector, and contribute to the success of their ICT team. We are currently seeking a highly skilled and motivated ICT Service & Support Officer for a critical 6-month opportunity to ensure a seamless transition for our Service Desk Team and the business. Position Purpose: As an integral part of our client's ICT team, you will provide first and second-line support, ensuring a high degree of availability, quality, and responsiveness. Responsibilities include incident and service request resolution, knowledge base updates, and effective communication with stakeholders. You'll also play a key role in supporting project delivery and may be required to travel to various sites. Qualifications: Certificate IV/Diploma in IT (General/Networking/Support) ITIL Foundation Certificate (desirable) Industry certifications beneficial Experience and Knowledge: Minimum two years in Support/Desktop administration Excellent interpersonal and communication skills Advanced analytical and problem-solving abilities Project team experience with on-time and on-budget delivery In-depth knowledge of various technologies and processes Required Technical Expertise: Desktops & Laptops Mobile phones & Tablets Printers (multi-function & tag) Microsoft Systems Centre Configuration Manager Microsoft Office, Windows desktop operating systems Citrix published applications & receiver management Android OS, Apple iOS Desirable Technical Expertise: Microsoft Windows Server, Active Directory, DNS, DHCP & Group Policy Switching, routing, and wireless network deployments Security systems & swipe points (WinDSX) CCTV Systems (Milestone) Citrix XenApp & XenDesktop farms & remote access systems Telephony systems (Cisco IP phones & Call manager) Facilities management of Air-conditioning, UPS, and power management Responsibilities and Outcomes: Provide first and second-level IT support Application of best-practice ITIL processes Manage workload queue and escalate work tickets as needed Identify incident trends and escalate to Problem Coordinator Creation and maintenance of technical documentation and user guides Support 3rd parties using our systems, including remote access Supervise work on IT systems following relevant safety protocols Maintain asset register for IT desktop equipment & mobile phones Manage user accounts and apply file system permissions in Active Directory Participate in minor works or projects following our client's ICT Project Management Methodology Accurately account for project work versus business-as-usual work in the timesheeting system Produce quality documentation and reports as required Occasional travel to other sites may be required Participate in an after-hours on-call roster Any other tasks as assigned by the Information Resources and Service Desk Manager Don't miss this opportunity to be part of a dynamic team at the forefront of the utilities sector. Apply now to contribute to the success of our client! Please apply by upload your current resume in Microsoft Word format only (.doc or…

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About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than 1.9 million members, with around $70 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

• Provide support to Delivery Leads to ensure they are effectively utilizing the Delivery Lifecycle.
• Undertakes monthly Health checks on Individual initiatives & portfolios.
• Confirm all Initiatives and Programs are following the Delivery Lifecycle and completing all required aspects of the Delivery Checklist, escalating any deviations outside tolerance.
• Custodian of the Delivery Lifecycle Library, including all artefacts, processes and how-to guides.
• Ensure new resources are trained on the Delivery Lifecycle
• Ad hoc reporting/administration at the discretion of the Head of Delivery Practices.
• Perform project coordination activities for small projects discretion of the Head of Delivery Practices.
• Tracking and supporting related processes for resourcing across the portfolio (including new requests, extensions & terminations).
• Manage stakeholder relationships, including demonstrating ability to influence and gain buy in from relevant stakeholders.
• Support Contract Management activities.
• Capture actions and lessons learnt from all project Post-Implementation Reviews (PIRs) in a centralized repository.
• Coordinate Portfolio Delivery invoicing activities.

• Be uniquely you
• Work on a rare transformation opportunity

Functional Analyst is responsible for engaging with various stakeholders to design and govern our eCommerce and Customer Experience solutions. You will play a vital role in our eCommerce transformation into a headless Salesforce Commerce Cloud (SFCC) solution.

This role reports to the Group Solutions Manager - Commerce and Customer Experience and takes responsibility to develop the roadmap and enhance the Endeavour eCommerce and CX systems.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Work closely with the project team to build our new Commerce and Customer Experience solutions and ensure a smooth transition to operations.
• Provide application continuous improvement and deliver upgrades and projects to maintain the Salesforce Commerce Cloud product.
• Proactively engage with stakeholder groups to understand business needs.
• Analyse and translate business needs into solutions and initiatives by managing components of initiatives/projects.
• Develop, review, and govern functional specifications and documents that define the desired outcome of system enhancements/developments.
• Participate in system testing, training, user acceptance, and validation testing of solutions and production changes and upgrades to applications and systems.
• Work with external vendors to provide the most effective and efficient solution to meet business needs.
• Maintain compliance with audit, application security, application role design, and segregation of duties findings.
• Assist with governance and release of system changes to production.

Airborne Solutions Australia currently has a vacancy for an experienced Applications Specialist who will apply their excellent interpersonal skills liaising with all levels of IT, client and vendor personnel.  You will be responsible for maintaining and providing technical support and release management across a portfolio of industry-leading applications such as payroll/HR, Safety, Flight and Aircrew rostering and finance. 

This is an opportunity to grow your career in a dynamic business offering innovative solutions to our aviation contracts.

Key Duties and Responsibilities

• Manage and maintain application changes, upgrades, and troubleshoot system issues.
• Interpret customer requirements and liaise with vendors and internal stakeholders to implement change and contribute to solution design
• Maintain and support a range of software packages and associated Vendor relationships.
• Monitor performance and reliability of application servers based on “native” or MS SQL databases and the associated stored procedures & SSIS packages required for reporting and systems integration
• Maintain user operational reports based on MS Reporting Services ensuring efficiency, reliability and effectiveness
• Maintain data integration/migration between systems
• Conduct research and make recommendations on technology products, processes and techniques.
• Proactively drive improvement initiatives

Essential Skills and Experience

• RAMCO application support experience 
• Willingness to work within a high safety and integrity culture
• A relevant educational background to degree or equivalent level
• 5+ years demonstrable experience in managing applications & associated change, liaising with IT teams, Vendors and Users
• Solid SQL skills applied in designing, building, installing, configuring, tuning, managing access, for MS SQL Server environments and SSRS Reports.
• Solid working knowledge of complex, integrated environments applying MS SSIS and stored procedures.
• Significant experience working with Microsoft Office, Visio, and Project toolsets
• Proven analytical, evaluative, and problem-solving abilities
• Demonstrable experience working in a team-oriented, collaborative environment, able to communicate effectively & efficiently with all stakeholders, applying effective organisational and time management skills, while operating within budgetary and time constraints

TMD Technical Support Officer 1531 | Construction & Maintenance Central | Charlton Depot Closing date: 10/01/2024 NEW YEAR, NEW CAREER ARE YOU AN ENTHUSIASTIC AND MOTIVATED TRAFFIC MANAGEMENT DESIGN TECHNICAL SUPPORT PROFESSIONAL LOOKING FOR YOUR NEXT CHALLENGE? About You Do you have a strong knowledge of Traffic Management Plans and Traffic Guidance Schemes and want a career revolving around Maintenance Activities and Capital Construction Projects? Then the Construction & Maintenance team is for you! Design and document Traffic Management Plans and Traffic Guidance Schemes for various construction and maintenance projects and assist with implementation of these as required. Get out of the office by attending regular site visits to verify details and attend meetings for the planning of works. About the position The Traffic Management Design (TMD) Technical Support Officer will develop, implement and review Traffic Management Plans and Traffic Guidance Schemes for Maintenance Activities and Capital Construction Projects for the Construction and Maintenance Central Branch. The annual salary range for this position is $84,383.41 - $87,970.19 gross per annum, plus 17.5% annual leave loading and up to 12.65% superannuation. Enjoy work/life balance with a nine (9) day fortnight and access to banked leave. Professional development and learning opportunities. Salary sacrifice. Active social club – TRC Employee’s Association.  Access to the Fitness Passport Program - providing access to a wide range of local health, fitness, and leisure facilities with one affordable membership. Employee Assistance Program – free 24 hour nationwide confidential personal or work-related counselling services for employees and their families. A range of progressive health and wellbeing services. Work in a safety-conscious organisation - home safe every day! The Team The Construction & Maintenance Central (CMC) Team undertake capital and operational works to maintain and improve safety, serviceability and efficiency of the region’s road network and integrated transport system. Team CMC are committed to creating an atmosphere where employees thrive. We value teamwork and a friendly environment; we also emphasise professionalism, accountability, and respect. How to be successful in this position Qualification(s), training and/or experience, specific to the role: Possession of Traffic Management Design (QLD) qualification with relevant industry experience. Possession of a WH&S Competency Card for CPCCWHS1001 – Prepare to work safely in the construction industry. Possession of a current unrestricted “C” Class Driver’s Licence How to apply To apply, please submit two documents: A document addressing the 'Success Criteria' in the in two pages or less; and Your current Resume. The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position. Please note to have your application considered, ensure that you have followed the instructions outlined above. Visit our website www.tr.qld.gov.au/jobs for information on how…

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About the Company

At AEIOU Foundation for Children with Autism, we have a simple yet sincere goal: to provide early intervention that enables children with autism to live their best lives. It’s how we do it that sets us apart from everybody else.

AEIOU is a profit-for-purpose organisation, established in 2005 to deliver high-quality therapy and care. Our family-centred program meets the Guidelines for Good Practice and supports children with autism to develop essential life skills, independence, and confidence.

We are excited to offer experienced professionals the opportunity to join AEIOU in the critical role of Behaviour Analyst.

The position:

* Location: AEIOU Gold Coast
* Full time / permanent position

This is an exciting opportunity to support children with autism aged 2 - 6 years. Working within a therapy team, you will be contributing to individual plans to support children to maximise their cognitive and social capabilities, and to reduce or eliminate maladaptive behaviour. The Behaviour Analyst provides training and supervision to team members in their area of expertise including how to conduct assessments and deliver behavioural interventions. You will ensure the clinical program is implemented effectively, and children are best supported to meet their therapy and education goals.

About you:

Ideally you are a Certified Behaviour Analyst (CBA/BCBA), however if you have completed or a Masters in Applied Behaviour Analysis, are studying towards your CBA qualifications or hold a current CBAU/BCaBA qualification we would welcome your application.

You will be someone who has experience delivering therapy services to children with Autism and have an understanding of the principles of behavioural interventions (including Applied Behaviour Analysis (ABA) and other complementary models of practice).

You will need to hold (or be able to obtain) a current Blue Card/Working with Children Check, NDIS Worker Screening Check and have your COVID-19 Vaccination certificate (double-dose) or have an exemption.

What we do for you:

* Competitive above award wages - base salary range from $76K to $104K plus super (salary is negotiated based on qualifications and experience)
* Salary packaging benefits of up to $15,900 per year which increases your take home pay
* Four week intensive induction program and ongoing supervision with a senior therapist
* Paid Parental Leave
* 5 weeks annual leave, plus the option to purchase an additional week
* Employee Assistance Program (EAP) for staff and immediate family
* Regular paid professional development days
* Values-based quarterly recognition awards

Culture

AEIOU Foundation is a caring culture with a drive to continually improve and provide employee recognition through clear organisation values: Support, Teamwork, Excellence and Passion.

How to Apply

Apply for this position today by attaching a brief cover letter and a resume.

Come shape the future of education with us.

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 2,000 schools across Australia and beyond. We’re joined by over 200 members of the Compass team, delivering smart school management solutions around the world.

Here’s why we need you…

We are looking for an enthusiastic person to join our established AU Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team.

In this role there are opportunities for rapid progression and exposure to other parts of the organisation for the right candidate.

What you’ll do:

You will join the Compass AU Support function in our Sydney Office, working with the Support Manager & Support Team Leads, to ensure that our schools are provided with the service they need to get the most out of the Compass platform.

Specifically, you will:

• Provide solutions to schools by responding to their requests and solving their problems as they arise.
• Manage communications through a range of channels - including live chat, emails, and phone calls.
• Work closely with the sales, product, and engineering teams to escalate customer inquiries as required.
• Draft and maintain knowledge base resources such as help articles and videos relating to all parts of the Compass platform.

About You

We are looking for people who have a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.

You will also:

• Demonstrate a service-oriented approach to helping customers
• Be enthusiastic & motivated, with a positive attitude and good initiative
• Have strong verbal and written communication skills
• Have strong attention to detail and ability to see tasks through to conclusion

What’s in it for you?

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• a valid Employee Working With Children Check
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate