Primary Details Time Type: Full time Worker Type: Employee The opportunity An opportunity for an Actuarial Analyst to join our Actuarial Specialty Reserving Team Location: Open but Sydney preferred Permanent Full Time Your new role The Actuarial community at QBE Insurance is full of experienced professionals who are incredibly passionate and dedicated to making a significant contribution to the way we operate our business. This is your opportunity to join this great community in the role of Actuarial Analyst in Reserving. You will perform actuarial calculations to assist the relevant business units within our Short Tail portfolios in obtaining and managing a profitable business by supporting the work of more experienced actuaries/reserving specialists. Additional responsibilities: Develop relationships with internal stakeholders" Demonstrate general understanding of the business unit and QBE support functions Develop broader awareness of industry issues Conduct actuarial or reserving research as required, including preparing, manipulating, interpreting data under the direction of a Senior Analyst or Manager Responsible for carrying out assignments or projects, performing actuarial analysis, investigations, and modelling under supervision" Build and check good code base for data preparation in repeatable and sustainable manner About You To be successful in this role, you will have: You have obtained a tertiary qualification in actuarial studies, mathematics, statistics or equivalent relevant disciplines. Your experience will include proven Actuarial expertise within General Insurance, in reserving or pricing, and are ready to take the next step in your career with a leading global insurer known for providing career development and progression opportunities. You have exceptional problem-solving and analytical skills and an ability to generate outside of the box creative solutions rather than following precedence. You will also have strong communication skills (both written and verbal) and can utilise these to liaise with stakeholders at varying levels across the business to influence best practice outcomes. About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 APPLY NOW and let's make it happen!" Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] Application Close Date: 30/01/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Job Summary Sydney Contract JN -012024-1954960 Jan 27, 2024 Competitive Job Description Our client, a house hold brand name in Australia, is embarking on a multi-year payroll and award interpretation journey and is seeking the services of Senior Business Analyst. Our client, a household brand name in Australia, is embarking on a multi-year payroll and award interpretation journey and is seeking the services of Senior Business Analyst to help create a successful outcome for the business. What you'll be doing: Execute payroll process and system strategy with the alignment to standardizing, streamlining and automating processes to drive business efficiencies Collaborate with system vendors, local country teams, and payroll to implement payroll solution Be foremost expert on the payroll and award interpretation processes Facilitate workshops and elicit requirements from key stakeholder Collaborate with IT to translate business requirements into technical solutions/plans and prioritize future enhancements Support the execution of design sessions to optimize the process and system configuration to streamline the end-user experience Support new requests and/or system enhancements to drive continuous improvement Communicate updates, systems and business changes to stakeholders as needed What experience you'll have: Excellent communication, organization, customer service, interpersonal and analytical skills are required with the ability to work effectively with third parties Extensive experience in enterprise payroll and award interpretation transformations (5 + years) Strong background in business process, any lean (Six Sigma) experience would he highly regarded Must be a team player, dedicated, and reliable Must demonstrate a high level of confidentiality and discretion Good time management skills are required Must be able to lead multiple projects simultaneously Experience in a high-volume, high-intensity position is required with the ability to meet critical processing deadlines under tight time constraints Must have advanced experience with computer packages, applications, and other technical tools sets

Risk Analyst The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is financing the Infrastructure for Tomorrow-infrastructure with sustainability at its core. We began operations in Beijing in January 2016 and have since grown to 109 approved members worldwide. We are capitalized up to USD100 billion and Triple-A-rated by the major international credit rating agencies. Working with partners, AIIB meets clients' needs by unlocking new capital and investing in infrastructure that is green, technology-enabled, and promotes regional connectivity. This position will be under the Risk Management Stream. The Risk Analyst will support risk analysis and monitoring of AIIB's balance sheet in accordance with the Bank's risk management policy and appetite. They will conduct comprehensive data analysis, risk quantification and reporting, and risk monitoring and driver analysis. The analyst shall collaborate with multiple internal departments to ensure high-quality data and consistent rules/logics are used in risk reporting and metrics calculation. They shall also effectively support the continuous development of the department's risk management platform and risk dashboards, as well as the enhancement of the Bank's risk limit management. Responsibilities: Specific responsibilities include, but are not limited to: Prepare daily/monthly risk reporting, with a strong focus on data preparation including data quality check, data validation among different sources, data supplement and correction, etc. Analyse root cause of data quality issues / data discrepancies for risk data mart (RMD) and risk management platform (RMP). Perform periodic review and update of reference & meta data for various modelling purposes within RDM and RMP. Support risk driver analysis of daily risk quantification. Support logic / methodology updates of RMD internal developed dashboards / reports. Communicate business requirements to RDM development team on new feature / small scale development. Gather and analyze data to support ad-hoc risk analytics. Document business processes / risk calculation processes implemented within RDM and RMP. Perform other related duties as assigned. Requirements: Bachelor's or Master's degree in relevant field of mathematics, statistics, operations research, finance, economics, or computer science. Minimum 2 years (for Bachelor's degree holders), or 1 year (for Master's degree holders) of relevant experience preferably in credit, market risk, and/or portfolio risk management experience in financial institutions. In-depth knowledge of data analysis, financial market theories and products; understanding of financial markets and credit and market risk metrics; knowledge of financial models (such as PD/LGD/EAD, credit scorecard, economic capital, interest rate models, etc.) Ability to report and interrogate systems to produce analysis and resolve discrepancies/queries. Analytical and technical/statistical skills with proven ability to process large datasets into meaningful information. Strong critical thinking skills. Demonstrable ability to pay strong attention to detail is essential. Good team player with high level of integrity. SQL, Excel VBA, Python, or R programming skills. Familiar with visualization techniques such as Power BI / Tableau / Google Data Studio / Python Matplotlib, etc. Proficient in oral and written communication skills in English. AIIB is committed to diversity, transparency and inclusion. We believe our strength comes from having a team with the right diverse skills, experiences and abilities selected through a merit-based competitive process. We actively encourage applications from people from both within and outside AIIB members, regardless of nationality, religion, gender, race, disability or sexual orientation. Previous experience and qualifications will determine the grade and job title at which successful applicants will enter AIIB. Join us and help create a prosperous and sustainable Asia while growing your career in a diverse and innovative environment. ALL CURRENT VACANCIES * Closing Date: All opportunities close at 11:59 p.m. (GMT+8) on the dates listed. ** Job Type: Recruitment of staff is conducted through a merit-based competitive selection process. AIIB shall strive to provide employment opportunities open to all suitably qualified applicants, regardless of religion, gender, race, disability, sexual orientation or nationality.

Overview Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 239 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. We welcome you to apply! When applying to this general posting, our expert BNY Mellon Talent Acquisition Team may also review your resume for consideration across other open roles within the company. We're seeking future team members for The Milestone Group with role located in Sydney in Hybrid positions. The role is Junior Programming Analyst. About Milestone Group: We are a specialist supplier of next generation fund processing and investment analytic software to Investment Managers, Banks, Insurance Companies, Custodians, and Hedge Fund Administrators. We are a global organisation with offices in London, Sydney, and Boston. Our global client base currently spans 4 continents across more than 10 countries. Our particular expertise is in the area of funds processing which encompasses unit pricing, cash allocation, and unitised order management; together with process control, validations, and reconciliations. Our funds processing application platform provides a common and unique application environment that directly addresses a range of current industry priorities including: Efficiency, scalability, and connectivity Flexibility and fund product innovation Transparency, accountability, and operational risk reduction Software application strategy advancement Outsourcing - oversight / accountability Regulatory change Your career with us: Our company offers a highly entrepreneurial environment, presenting candidates with both a challenging and rewarding career path. The projects and daily operational activities that we undertake are challenging and place high demand on experience, creativity, and team work. Within this role you will gain practical knowledge of the financial services industry and further develop key skills in the design, development, review, testing, and support stages of the implementation lifecycle. In this role, you'll make an impact in the following ways: Design, develop, test, & support the implementation of features upon the pControl platform. Learn core business principles in funds processing. Design and document solutions to satisfy both internal and client requirements. Configure the pControl application using the pControl configuration layer and internal domain specific language. Design and develop workflows using both Python and pControl DSL frameworks. Data analysis and enrichment to support processing requirements. Support clients during the implementation through to production. Undertake analysis and investigation of issues. Release management of both implementation and production releases. The technical skills, knowledge and qualification required for this role are summarised below: 3-4 years minimum working experience required Knowledge and experience in programming/structured development techniques Database querying skills (SQL - PostgreSQL preferred) Demonstrable Python experience within a commercial environment (at scale) Appreciation / knowledge of business systems architecture, system administration, and implementation projects Experience in unit testing, creating and executing test case scenarios Enthusiasm and passion for Agile development techniques Proven experience working within a structured development environment. Working with high-volume large-scale systems. Appreciation of financial systems in a production environment Deployment of development work into production At least 3 years' development experience using a structured programming language Systems analysis and problem solving Bachelor's degree in IT related field required At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI) Best Places to Work for Disability Inclusion , Disability: IN - 100% score 100 Best Workplaces for Innovators, Fast Company Human Rights Campaign Foundation, 100% score Corporate Equality Index CDP's Climate Change 'A List' Forbes Blockchain 50 Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Overview Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 239 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. We welcome you to apply! When applying to this general posting, our expert BNY Mellon Talent Acquisition Team may also review your resume for consideration across other open roles within the company. We're seeking future team members for our The Milestone Group with role located in Sydney in Hybrid positions. The role is Senior Programming Analyst. About Milestone Group: We are a specialist supplier of next generation fund processing and investment analytic software to Investment Managers, Banks, Insurance Companies, Custodians, and Hedge Fund Administrators. We are a global organisation with offices in London, Sydney, and Boston. Our global client base currently spans 4 continents across more than 10 countries. Our particular expertise is in the area of funds processing which encompasses unit pricing, cash allocation, and unitised order management; together with process control, validations, and reconciliations. Our funds processing application platform provides a common and unique application environment that directly addresses a range of current industry priorities including: Efficiency, scalability, and connectivity Flexibility and fund product innovation Transparency, accountability, and operational risk reduction Software application strategy advancement Outsourcing - oversight / accountability Regulatory change Your career with us: Our company offers a highly entrepreneurial environment, presenting candidates with both a challenging and rewarding career path. The projects and daily operational activities that we undertake are challenging and place high demand on experience, creativity, and team work. Within this role you will gain practical knowledge of the financial services industry and further develop key skills in the design, development, review, testing, and support stages of the implementation lifecycle. In this role, you'll make an impact in the following ways: Design, develop, test, & support the implementation of features upon the pControl platform. Learn core business principles in funds processing. Design and document solutions to satisfy both internal and client requirements. Configure the pControl application using the pControl configuration layer and internal domain specific language. Design and develop workflows using both Python and pControl DSL frameworks. Data analysis and enrichment to support processing requirements. Support clients during the implementation through to production. Undertake analysis and investigation of issues. Release management of both implementation and production releases. The technical skills, knowledge and qualification required for this role are summarised below: Knowledge and experience in programming/structured development techniques Database querying skills (SQL - PostgreSQL preferred) Demonstrable Python experience within a commercial environment (at scale) Appreciation / knowledge of business systems architecture, system administration, and implementation projects Experience in unit testing, creating and executing test case scenarios Enthusiasm and passion for Agile development techniques Proven experience working within a structured development environment. Working with high-volume large-scale systems. Appreciation of financial systems in a production environment Deployment of development work into production At least 10 years' development experience using a structured programming language Systems analysis and problem solving Bachelor's in IT related field required Master's degree preferred Personal Attributes: Self-motivated and highly organised; ready to take ownership of problems and issues as required Ability to work in a flexible manner and adapt to the dynamics of the implementation, meeting deadlines under pressure Outgoing, analytical, and inquisitive by nature Adopts a can-do attitude to challenging tasks Highly effective written and verbal communication skills Enjoys working in a dynamic, challenging, and sociable environment At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI) Best Places to Work for Disability Inclusion , Disability: IN - 100% score 100 Best Workplaces for Innovators, Fast Company Human Rights Campaign Foundation, 100% score Corporate Equality Index CDP's Climate Change 'A List' Forbes Blockchain 50 Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Team Summary

VISA Token ID Customer support team is based in Rotterdam, Toronto, Bangalore, Sydney and growing. Our mission is to provide technical support and solutions to our customers by handling the resolution of the incidents and problems on our products and services. We serve as an advocate for customers' needs internally.

We work closely with Development, Technical specialists, Product teams, and 3rd party product partners to ensure an outstanding technical support to our FinTech customers. We are not a first line support. We are product authorities, and we handle the majority of customer support requests autonomously.

What a Senior Technical Support Analyst - Token ID does at Visa

• Work with customers via telephone, email, WebEx or Teams session
• Provide timely and accurate responses to customers within SLA
• Document action plan and progress in case tracking systems
• Solve, reproduce, debug, and diagnose customer issues
• Accountable to supervise customer issues to resolution
• Log software defects using a bug tracking system and work closely with software developers to analyze the defects.
• Proactively provide regular and timely follow ups with customers with recommendations, workarounds, updates, and action plans
• Raise sophisticated issues to management as per internally established processes and guidelines
• Assist customers outside of normal business hours, if required, including weekends and holidays
• Provide onsite support at customer locations (if required)
• Develop positive relationship with customer and engineering teams
• Acquire the required product knowledge and stay up to date with product updates
• Complete comprehensive customer site profile documents ensuring the customer’s infrastructure and architecture is detailed
• Build and maintain test environments and tools for solve and testing
• Deliver knowledge transfer sessions to customers and/or internal team members
• Build new internal or external knowledgebase articles/documentation to capture new findings for re-use.

Why this is meaningful to Visa

Customer support team provide product support for our customers. This service is vital for growing business and customers satisfaction.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Join an Award-Winning Fund Provider 
• Add Value and be part of the Business Intelligence (BI) and Research stream of a broader Analytics Team
• 12 Month Fixed Term Contract 
• Sydney Located 
• Hybrid Working from Sydney CBD Head Office and home 

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than 1.9 million members, with around $70 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

In this 12 Month Fixed Term Contract, the Senior Analyst is a part of the Business Intelligence (BI) and Research stream of a broader Analytics Team, supporting a broad spectrum of business stakeholders by finding innovative connections through data mining and deep dive analysis. Providing the business with deep insights into the current and likely future behaviour of Rests members and employers through visualisation and data storytelling.

This role supports enterprise business strategy, including retention, onboarding and employer service, executing in concert with all teams across Rest.

The Senior Analyst (BI) role is embedded, and will work day-to-day, within a cross-functional Data and Insight product team.  Vision, roadmap and priorities for each team is set by a product owner.  Each team will contain the skills required to deliver working solutions to end-users (including, but not limited to, analysts, engineers, quality assurance, scrum master, etc. 

Key accountabilities include:

• Help devise and implement behavioural analysis, providing actionable insights to key stakeholders.
• Create and maintain intuitive Tableau dashboards that support data-driven decision making.  Dashboards should be focused on optimisation and end user experience in order to help promote a self-serve analytic culture.
• Actively contribute to the continuous development of the analytical hub through data enrichment, customer interaction derivation, trigger detection and feature engineering.
• As a part of a cross-functional data and insights product team, deploy new analytical data models through sourcing, transforming, and modelling necessary data.
• As a part of a cross-functional data and insights product team, design, develop and implement analytical solutions.  This may include understanding key member behaviours that drive customer acquisition, retention, and engagement.
• Deep-Dive Analysis: Perform in-depth analysis using SQL and other analytical tools to answer complex business questions and extract actionable insights, contributing to the development of business plans and strategies.
• Promote Data-Driven Decision Making: Foster a culture of evidence-based decision-making by providing training and support in Tableau navigation, dashboard usage, and interpretation of analysis.
• Continuous Improvement: Ensure the continuous improvement of analytical solutions by identifying opportunities for improvement, aligning with the overall analytics strategy, and implementing changes.
• Compliance and Standards: Adhere to organisational principles and guidelines, ensuring that solutions delivered are resilient, scalable, and consistent with Rest's existing framework.
• Actively participate and contribute to the Analytics Community of Practice.
• As the subject matter expert in data and performance reporting, proactively coach junior team members in the Analytics team and more broadly guide members of Tableau Community when needed.

To support the learning and development of the incumbent, over time, the position may have the opportunity to be involved across all aspects of the Analytics team’s scope.

We are looking for a Business Intelligence Analyst to join our core-technology division reporting to the Business Intelligence Team Lead, this role will be responsible for creating business intelligence artefacts for the wider business. This is a hands-on role where you will be required to understand reporting requirements and deliver BI solutions in a complex and demanding environment. You will partner closely with business and engineering teams in converting data into insights and actionable items.

The Business Intelligence Analyst will work in a frontline team for all BI reporting requests from business stakeholders, and will be responsible for solutioning, developing and supporting our BI reporting platform. You will help Symbio in creating a data driven environment by leveraging latest BI tools and technologies.

What you'll do as a Business Intelligence Analyst:

• Communicate with stakeholders to understand reporting requirements, identify data sets, and build reporting solutions that meet those requirements.
• Liaise with stakeholders to assist with data-related issues.
• Develop stable and secure BI reporting solutions.
• Always leave BI artefacts in a better state than they were and ensure your solutions are adequately tested.
• Design generic datasets that can be used by multiple reports / dashboards.
• Actively share knowledge with your entire team
• Identify and escalate issues / risks. 

The Senior Performance Support Consultant (Escalations Engineering) role is a unique opportunity to join the Customer Service and Support team working with some of our largest customers with their toughest performance and scalability challenges. You will be accountable for driving the successful closure of critical escalated technical issues for our most complex and strategically important customers.

As someone who can think outside the box, you will work on a mixture of reactive and proactive engagements where your technical troubleshooting skills in the stack will come to the fore. In addition, your top-notch consulting skills will be put to good use as you will take on the role of “trusted advisor” to help turn a bad situation around and help customers get maximum value from our platform.

We’re looking for the best of the best and the cream of the crop. In return, we offer highly competitive base salaries and benefits including generous holiday allowances, bonus scheme, stock options, and flexible working arrangements. Our inclusive work culture embraces belonging and individuality, collaboration, and customer orientation.

Our customers are our North Star and we are passionate about making them successful!

*Please note - this role is a hybrid role and would require you to be in the Sydney office 2 days per week*

What you get to do during a typical week:

You will be partnering with our largest customers & Internal stakeholders to identify and root cause performance and scalability issues impacting their ServiceNow deployments. Successful hires will get a chance to:

• Use problem solving skills along side industry leading tools to holistically analyse ServiceNow instances to identify and remediate resource contention at all layers of the stack
• Explore platform Java and JavaScript code to gain a detailed understanding of the behavior of ServiceNow applications
• Improve the throughput of Java Virtual Machines (JVMs) by deep diving into memory allocation and garbage collection tuning
• Optimize relational database performance by refactoring queries at the application layer or by applying tuning within the database itself
• Use extensive lab / test environments to reproduce and root cause issues impacting customer’s ServiceNow deployment(s)
• Engage with cross functional teams to highlight identified product defects, assist with implementation of work arounds, or devising long term fixes
• Drive improvement from within by creating high quality knowledge articles, developing tooling for use within the support organization, or mentoring and training junior colleagues
• Build and deliver compelling presentations to a variety of internal and customer stakeholders acting as a trusted advisor on how they can improve the performance of their ServiceNow deployment and adhere to leading practice guidelines.

We have an exciting opportunity available for Business Support roles in our team in Sydney. We will provide full training so if you are looking to start your career in the customer service space then look no further!

We do require the successful candidate to be based in Sydney This is a full-time position.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

The core responsibilities in this role include:

• Receiving inbound calls and email inquiries from Commercial and Residential customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling pest services for residential customers
• Converting incoming inquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting calls and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate must possess:

• Experience working in customer service or call center environments (essential)
• This is an office-based role so you must be based in Sydney
• Previous experience in phone sales and converting inquiries into sales
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable, and punctual.

Perks and benefits

• Strong work life balance culture.
• Employee Assistance Program (EAP)
• Discounted Pest Services
• Employee Referral Program
• Employee cash incentive programs and bonuses

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business that employs some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Employee Testimonial -

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

We are looking for a Professional Support Assistant to join our team in Sydney on a casual basis!

About the role

As a Professional Support Assistant, you will work closely with and support a team of Allied Health professionals. Your responsibilities will include: 

• Managing outgoing mail for the team – scanning, copying, posting etc
• Assisting with data entry and producing data reports
• Assisting with coordinating and arranging meetings and appointments with clients
• Assisting with reception duties when required
• Providing all administration support to the team as required

About Quick Release 

Quick Release Australia is an Engineering and Product Data Management company, providing solutions to our partners in industries such as defence, automotive and rail.

We focus on Product Data Management consultancy services and automation to manufacturers, technologists and Tier 1 suppliers seeking to build lasting capability, accelerate and de-risk complex programmes and improve engineering efficiency.

 

Your Role

As a Junior Project Analyst, you will be part of our Melbourne team which is rapidly growing, your main responsibility will be to provide support to our clients in Product Data Management, Prototype Build and Launch Operations and Operational Performance Improvement. 

We are looking for an individual that is passionate and can grow with the company!

• Data management and analysis 

• Project management
• Point of contact providing technical advice and answering queries
• Resolution of issues
• Interpreting complex scenarios and responding in an articulate manner
• customer data analysis, management, and reporting systems

What you look like:

• Degree qualified in Applied Sciences, Engineering, Data Analytics or similar.
• Excellent communication skills
• Understands influence and key stakeholder engagement.
• Proactive in relationship building.
• Strong customer service skills
• Performs well under pressure.
• Good problem-solving skills.

 

• Join a team that listens to your input

• A collaborative, inclusive and supportive culture
• Join a fast-paced team with opportunities to build your career
• Develop your talent and progress your career with training, mentoring and support, plus a strong focus on well-being and work-life balance
• 24 days of Annual Leave plus Sick Leave and Long Service Leave
• Yearly away team bonding trips

Control Risks' Embedded Consulting Practice is growing in Sydney, Australia, and we have a great opportunity for someone with a few good years of business continuity experience to join us.

Working as part of a dedicated team, this role will be embedded within a leading tech sector client and will provide holistic Business Continuity services including proactive consultation, guidance, and direct support to corporate and other stakeholders as required.

Responsibilities will involve:

• Executing the BC strategy as developed by the Head of Corporate BC and Regional BC managers.
• Working with regional business teams to conduct business impact and risk assessments, identify critical services, define recovery objectives, and map critical dependencies.
• Working with business teams to document BC plan needs in Corporate Continuity tool to drive consistency and attestation.
• Partnering with the Business, and Global Real Estate and Facilities team to coordinate recovery strategies as identified through the Business Continuity planning process.
• Facilitating business continuity exercises and tests, to identify potential gaps in plans, as well as functionality of work transference processes supporting recovery.
• Work with large amounts of data and create meaningful reports
• Support in launching and maintaining tools and POC for conducting trainings
• Liaison with support teams to implement the program
• Supporting workplace resilience initiatives by working with multiple stakeholders to include facilities, business continuity, information technology, security and crisis management, for the purpose of seamlessly integrating within the disaster response cycle, as required.

• 4+ years' experience implementing and managing business continuity or risk management programs
• Ability to travel across assigned regions and internationally as needed.

Preferred:

• Bachelor's Degree in business or related field
• Disaster Recovery Institute International (DRII), Business Continuity Institute (BCI), or other business continuity professional certification
• Experience with commercial Business Continuity tools
• Experience managing and analyzing data from various sources to align to strategic goals
• Experience in responding to significant disruptive events.
• Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities.
• Strong interpersonal skills, including the written and oral communication skills necessary to build relationships and positively influence decision making.
• Demonstrated ability to meet deadlines while managing multiple complex projects.

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

About you

Our ideal candidate is a confident problem solver who’s an expert in the analytics side of marketing campaigns and can synthesis key findings and insights for the business. You have experience working with bank product teams and digital payments technologies and are energised by taking a task and developing and managing the pathway to the solution. If you are driven by results and are customer-obsessed, we want you!

Things that should be familiar to you

• Delivering quality insights in a fast-paced, agile environment where you will build customer journeys in the form of Next Best Conversation customer decisioning & other digital channels

• Proficient in SAS / SQL / R / Python, and Excel (PowerPoint experience beneficial)

• Extensive experience in using data driven analytics to develop dashboards, insights and recommendations
• Ability to understand complex problems and take a structured approach to find answers in the data
• You feel capable in managing multiple stakeholders in order to undercover, quantify and present key findings
• You’re a confident communicator and strong team player

 

You’re not expected to have 100% of these skills. If you have most of the skills required and this role sounds exciting to you, we'd love to hear from you!

 

Why Work with Us

• Opportunity to work in a dynamic and fast-paced environment
• Take advantage of working across two organisations
• Collaborative and supportive team culture
• Competitive salary and other perks including AUD1,000 well-being allowance and AUD4,000 study grant
• Professional development opportunities to grow your skills and career
• Opportunities to move internally to switch up your career

 

Become a valuable member of our team and contribute to our thriving organisation. Apply now and show us what you’ve got!

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Customer Support Customer Service | Winter Closing date: 07/04/2024 Our Customer Support team are a fountain of knowledge with their fingers on the pulse when it comes to all things Thredbo. The Customer Support Team is dedicated to delivering exceptional customer service and are the gurus at selling lift, lesson and rental passes to our guests online and over the phone. This role is designed to provide our guests with outstanding customer service ensuring their Thredbo experience is unforgettable before they even get here. This role requires excellent communication skills and adaptability to the rapidly evolving nature of the Guest Services environment. You will demonstrate accurate resort knowledge and effectively upsell all aspects of the resort and the wider region. The key part of this role is to ensure the guest always remains your primary focus and all interactions are at an exceptional standard of customer service. Perks: Team member perks – 50% off bring a friend vouchers Free staff pass Discounted retail and seasonal rental packages Discounted snowsports and mountain biking lessons Access to our Thredbo Leisure Centre, tennis and golf course Discounted accommodation at Rydges, QT and more 20% - 50% off at our food and beverage venues $2 Tickets at Event Cinemas and Moonlight Cinemas If you’re up for an exciting opportunity to: Multi-task, working in a fast paced and rapidly evolving environment Effectively provide customer service with professional phone manner and great tone in emails Easily hold a discussion and ask questions to diagnose the customer’s issue … with your experience and skills in: Display excellent communication skills, both written and verbal Use Microsoft suite proficiently & show advanced computer skills Manage tasks and responsibilities autonomously Experience in tourism-based customer service or information desk Experience in a call centre environment Skills in the RTP operation System Previous resort experience Experience in the standard suite of Office software systems About our Team Thredbo isn’t just a job, it’s an experience. Whether you’re searching for a job or a career, Thredbo has it all. Ride and explore the mountain with an included staff pass, soak up Thredbo’s famous après atmosphere and be in the thick of some of Australia’s best on and off mountain events. Joining our team means you are a part of EVT, one of Australia and New Zealand’s leading experience companies. With access to a range of perks and discounts for you to enjoy at Thredbo and across EVT experiences. Your time at Thredbo could easily lead to a lifelong career with possible opportunities across our brand spanning Entertainment, Ventures and Travel. Join a team that is strongly committed to preserving, protecting, and prioritising our unique alpine environment. We take pride in our long list of environmental initiatives and embrace…

Click here to view more detail / apply for Customer Support

International Bank requires a Mandarin-speaking data analyst with tableau and financial services experience Your new company You will be working for a leading international bank, based full-time on site in Sydney CBD Your new role

Responsibilities include maintaining and developing new reports in Tableau for internal business and data analysis.
You will also be responsible for asset and liability analysis and forecasting
Performance assessment and budget management
Managing visualisation, data process and data storage

What you'll need to succeed

Batchelor's degree in a relevant field
A problem-solving attitude with a proven track record of leveraging advanced analytics techniques to drive business decisions
Experience developing Tableau reports from scratch
Strong SQL Skills and ideally Python
Excellent communication skills, dealing with both internal and external stakeholders
Highly motivated and willing to develop your career
Fluent in Mandarin and English at minimum

What you'll get in return Salary Range: $90k - $100k + super, with a guaranteed food and transport allowance in addition A discretionary bonus is also available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

Purpose of your role

You will play a critical role on our marketing team to drive growth, with a focus on the optimisation of the entire customer journey, to ensure our marketing activity drives our customer and commercial targets.

You will be pivotal in turning OFX’s client & behavioural data into insightful and actionable information, and ensure this information is acted upon by communicating effectively and proactively with stakeholders.

This is an ideal opportunity for an Analyst with an FP&A background looking to transition into a marketing function where you will influence commercial decisions. As a bridge between the worlds of finance and marketing, your passion for providing insights and consulting the business will see you dig deep into data sets in order to effectively story tell, providing ‘why, how and clear recommendation of ‘what’s next’. 

What you do

• Identify opportunities to drive market share, profitability, growth, channel strategy and customer engagement through marketing and customer insights
• Provide a portfolio view and regular reporting of customer and marketing metrics to drive visibility of key marketing performance indicators as well as actual performance to target
• Work with key stakeholders in the marketing team to size opportunities and support in the development of business cases, including modelling the outcomes and developing the full P&L – this includes marketing, customer engagement, product, UX, digital, website, CRM and data science teams
• Work closely with the Finance team to business case marketing initiatives and impact of incremental investment
• Assist the CMO with board reporting
• Continue to refine and expand our channel strategy across all mediums: SEO, SEM, display, social, PR, content, email.
• Monitor, analyse, and report on KPIs to ensure marketing initiatives are driving profitable short-term and long-term results
• Understand and validate that ‘data source-to-report’ is reliable, understandable and consumable
• Develop a program of continuous improvement through structured and measurable experimentation – insight-to-productionisation, including segmentation, data modeling and predictive analysis
• Use web analytics and business intelligence tools such as Google Analytics or Data Studio to develop dashboards that understands our customers and exploit those insights in campaigns
• Ensure customer data is strictly used in accordance with OFX’s legal and regulatory requirements in the markets it operates in
• Think strategically, analytically and creatively about new ways to reach customers and increase relevance
• Provide pre and post campaign analysis to determine opportunities or realise uplifts.

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Support engineers at this level of experience will have the opportunity to mentor and coach junior members of their team.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

(INSERT SME TEAM - IE UX, Performance - SPECIFICS HERE)

Rest’s Data, Technology and Delivery (DTD) business unit is accountable for planning and preparing the organisation for the future through strategic technology innovation, as well as charting our business strategy and executing for today and tomorrow.

Situated in the Business Analysis Practice, the Business Analyst has two main priorities:

• Supporting the Senior BA/Product Owner/Business Owner/Sponsors to ensure that business needs and solutions options are understood
• Ensuring the product/platform/project team have a shared understanding of the requirements, through written and verbal communication.

Key Accountabilities and Responsibilities

• Gathering and documenting requirements: Gather, review, analyse, validate, evaluate, and map business systems, processes and user needs and translate them into requirements/user stories with acceptance criteria
• Managing stakeholders: Engage, inform and negotiate with stakeholders to elicit and validate requirements and prioritise them
• Analysing and modelling: Analyse documents, programs, logic, process flows and specifications.  Model the requirements using a range of techniques such as process mapping, story mapping, user stories and acceptance criteria, business rules
• Managing the requirements lifecycle: Ensure that requirements/user stories are prioritised based on their value, complexity, and feasibility, ensuring that the most critical items are delivered first
• Team communication and collaboration: Work closely with Engineers, Testers, Change Managers Third Party members within the product/platform/project team to ensure everyone understands business requirements to be able to develop a fit-for-purpose solution
• Risk and issue management:  Identify risks and issues and develop effective mitigation/management strategies according to Rest’s risk framework, and communicate risk assessments and plans to the necessary stakeholders.

Rest’s Data, Technology and Delivery (DTD) business unit is accountable for planning and preparing the organisation for the future through strategic technology innovation, as well as charting our business strategy and executing for today and tomorrow.

Situated in the Business Analysis Practice, the Senior Business Analyst has two main priorities:

• Supporting the Product Owner/Business Owner/Sponsors to ensure that business needs and solutions options are understood
• Ensuring the product/platform/project team have a shared understanding of the requirements, through written and verbal communication.

Key Accountabilities and Responsibilities

• Gathering and documenting requirements: Gather, review, analyse, validate, evaluate, and map business systems, processes and user needs and translate them into requirements/user stories with acceptance criteria
• Managing stakeholders: Engage, inform and negotiate with stakeholders to elicit and validate requirements and prioritise them
• Analysing and modelling: Analyse documents, programs, logic, process flows and specifications.  Model the requirements using a range of techniques such as process mapping, story mapping, user stories and acceptance criteria, business rules
• Managing the requirements lifecycle: Ensure that requirements/user stories are prioritised based on their value, complexity, and feasibility, ensuring that the most critical items are delivered first
• Team communication and collaboration: Work closely with Engineers, Testers, Change Managers Third Party members within the product/platform/project team to ensure everyone understands business requirements to be able to develop a fit-for-purpose solution
• Risk and issue management:  Identify risks and issues and develop effective mitigation/management strategies according to Rest’s risk framework, and communicate risk assessments and plans to the necessary stakeholders.

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050.

The Team

Lyka is in a growth phase and we are actively looking to fill the position of a Data Analyst. This position is pivotal for our operations as it involves identifying unique opportunities for expanding our customer base as well as uplifting the analytical capabilities of our growth focused teams.

What you will do?

Explore Growth Opportunities and Architect the Lyka Growth Model: Dive into data to unveil growth possibilities using proactive insights and develop metrics to influence team rituals and decision-making.

Data Collaboration and Analytics Leadership: Work collaboratively with the Engineering team and stakeholders for seamless data capture, transformation, and storage, taking charge of ad-hoc analytical products and projects across the business.

Data Integrity and Automate Success: Ensure clean and normalised datasets by tackling data integrity challenges and build automated models on large datasets to measure results and predict outcomes.

Data Empowerment: Promote data enablement throughout the Lyka team, spreading the magic of meaningful insights.

Boasting 2+ years of experience in a data-centric role, you thrive in fast-paced, changing environments.

Your experience includes delivering insights, partnering with growth-oriented teams, and understanding the art of experimentation.

While experience with data tools is a plus (our current stack is BigQuery, dbt (core), Tableau, Hightouch and PopSQL), eagerness to learn is equally valued in our dynamic environment.

You wield strong data visualisation and foundational data skills, with an excellent understanding of databases and proficiency in Tableau.

Possessing at least intermediate SQL skills, you approach your work with a meticulous eye for detail with.

And with entrepreneurial, self-starter mindset, you're ready to join the data adventure at Lyka.

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• 12 weeks of paid parental leave for primary and secondary carers, along side 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.
• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

Position Partners is an innovative force supporting clientele across the mining, construction, and geospatial sectors by harnessing cutting-edge technology from across the globe. Boasting a team of over 350 professionals spread across Australia, Southeast Asia, and New Zealand, we are a thriving business committed to fostering exceptional career opportunities within an unparalleled company culture. About the Role: Position Partners is seeking a Support Services Manager to spearhead and optimize remote support services encompassing Operational Technology (OT). This role entails leading the support team’s development and executing service strategies to ensure our customers derive maximum benefit from OT platforms. Covering QLD, NSW, VIC, TAS, NZ, and South-East Asia, this position works closely with the West Australian team. Utilizing state-of-the-art technology to monitor fleet performance and high-precision machine guidance, the role requires an analytical and problem-solving mindset crucial for troubleshooting issues and aiding customers in achieving their objectives. This is a full-time permanent role based at our Archerfield Office. Key Responsibilities: – Provide effective leadership to the remote support teams facilitating customer support on their OT journeys. – Manage the supply of resources, parts, and equipment for planned and unplanned maintenance. – Coordinate and conduct scheduled meetings with customers. – Oversee communications and relations with the onsite Technical Services team, emphasizing support and preventive maintenance. – Maintain a detailed case management system for all active cases. – Manage all facets of predelivery processes and process RMA’s. – Gather, report, and communicate customer feedback on service, technology, and product delivery. About You: To excel in this role, you should possess: – Previous support experience, ideally supporting field service technicians directly or at a higher level. – Interest in developing a comprehensive business understanding and broad technical knowledge to enhance support provision. – Experience delivering technical training to field service technicians and customers. – Background in spatial science. – Site networking experience (WiFi, UHF, VHF, Network RTK). – Experience with high-precision machine guidance and fleet management systems. – Basic understanding of SQL/MySQL server databases. – Strong judgment and attention to detail with a focus on risk management and urgency. – A customer-centric approach. – Advanced project administration and leadership skills. Why Choose Us? At Position Partners, our team comprises individuals with diverse skill sets and expertise, where every idea and contribution receive recognition and appreciation. Irrespective of your role, joining us means having the chance to enact meaningful change, stay at the forefront of technological advancements, collaborate with passionate professionals, and chart a progressive career path. Recognizing the dynamic landscape of technology, we prioritize continuous learning and professional development for all team members. Our commitment to fostering work-life balance includes genuine flexibility, generous parental leave benefits for primary and secondary caregivers, wellness initiatives, and more. Diversity and inclusivity are fundamental values at Position Partners.…

Click here to view more detail / apply for Support Services ManagerArcherfield, QLD

Chandler Macleod recruitment agency are working with the National Disability Insurance Agency, who are a Federal Government Agency, to find a new Administrative Support for the office in Lismore.   Important information about your new roleFull time hours (37.5 hours/week)Hourly rate - $37.36This is an Australian Public Service Level 3 (APS3) Role12 month assignment with the possibility of extension  About your new role The role is titled a “Participant Support Officer”. It is a team membership position and is responsible for setting priorities and managing workflow. The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.   The position will have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.   You will be provided with 12 weeks of intensive training to equip you to undertake your new role.   About your new company The National Disability Insurance Agency (NDIA) is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The NDIA values a positive contemporary attitude to disability.     What you will do in your new roleProvide counter/reception support for the local office including participant enquiries in the self-help kiosks and online supportManaging the team shared email inbox, appointments and telephone enquiriesCoordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participantsUndertaking research and investigation activities and preparing associated reports and correspondenceSupporting planning teams by actioning planning tasks that do not require delegationUndertaking a range of data entry activities and ensuring follow up is completedReceiving and recording complaints and other feedback in the Agency Business systems.  About youEnjoy dealing with clients face to face Experience in dealing with challenging conversations and behaviours.Ability to provide empathic serviceExperience in Microsoft Office computer based workAbility to use Client Records Management Systems (CRM)  Mandatory Requirements:Working with Children and Vulnerable People CheckNDIS Worker Screening Check (WSC)National Police CheckPre-employment checks  Please call Caitlin Lummis at Chandler Macleod on 02 6762 9000 for a copy of the Position Description and for further information. Or hit Apply Now to submit your resume.

Click here to view more detail / apply for Participant Support Officer - Lismore

About the company: Our client is looking for an experienced Executive Support Assistant to join them for a 3 month period.  A great opportunity for a candidate keen to advance their Executive Assistant skills in a policy, governance and secretariat environment, within a QLD State government department.   About the role:Provide Executive Assistant support to the team including diary and meeting management Secretariat support to the team, including preparation of meeting agendas, and various documents as requiredDrafting briefing notes, correspondence and ministerials as requiredRecords and correspondence workflow and management Attending meetings and minute taking as requiredManagement and dispersal of minutes as requiredStakeholder engagement Policy administration  About you:You will have extensive experience working in Executive Support and Executive Assistant roles previously You will ideally have had exposure to governance and secretariat duties in a  previous roleYou will have excellent time management and organisational skills, and flexible to working in a fast changing environment You will have strong attention to detail skillsYou will have intermediate IT skills, in particular Outlook  Benefits:ASAP start pending National Police Check3 month temporary assignment Full time hours Monday to FridayBrisbane CBD location $60.25 - $65.35 per hour super  *** Please note the successful candidate for the role will be required to complete a National Police Check ***

Click here to view more detail / apply for Executive Support Assistant

ICTechnology is an MSP (Managed Service Provider), specialising in network management, technical support, security, digital marketing, and most importantly customer service. Our company builds lasting relationships, and we pride ourselves on delivering the best service and quality, based on process-driven systems.

Our current customer portfolio includes projects and works completed in a variety of industries ranging from construction, education, government facilities, international shipping, and professional services.

Job Description & Responsibilities
Technical Skills and Experience Requirements:
MSP Experience in a similar role
Level 2 IT support using ConnectWise Manage, Automate, and Control aspiring to be level 2
Visualization – Hyper-V / VMWare basic knowledge
Microsoft Windows Server: 2008/R2 / 2011 / 2013 / 2016 (basic knowledge)
Active Directory, DHCP, DNS, TCP/IP
Office 365 administrator knowledge
Backup solutions and NAS storage – Veeam B&R
Experience deploying new machines
Experience deploying SOE

Preferred Experience Requirements:
Mac OSX Desktop Experience
SharePoint Administration
Support in the Education sector
Worked on network/switches/routers troubleshooting
Experience in MSP environments
- Office 365, Azure AD, and Intune experience
- Windows Server experience

Skills / Attributes
Strong ability to solve and troubleshoot problems remotely.
Ability to work in a very busy and highly pressurized environment.
A detailed and accurate approach to undertaking all duties
The ability to communicate both verbally and electronically in a clear, professional manner.
A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
The ability to work with minimum supervision and to maintain a high level of motivation and productivity
Ability to deal with high impact, high profile, incidents and deal with senior level technical engineers
Client-focused and with a customer care/services mindset
Understanding a job is not finished until the customer is happy
Self-motivated with the ability to work in a fast-moving environment
Training provided.


Other Requirements:
Australian Driver's License