Total 22 job vacancies by Symbio

The Product Owner is responsible for gathering feature requests, scheduling releases and coordinating sprints. To be successful in this role, the incumbent must be able to successfully identify user needs and work with cross-functional teams to manage product releases.

Reporting to a Lead Product Owner, the Product Owner will work with engineering teams, Product Managers, other Product Owners, business stakeholders and the broader Delivery Team.

You will be part of data engineering team for our data and analytics platforms. This role requires a mixture of hands-on strategic work and will also focus on developing Symbio’s data engineering capabilities across multiple teams. As a Data Warehouse Engineer, your role also encompasses improving data and engineering practices and adhering to our agile processes. 

The Data Warehouse Engineer will be responsible for designing, building, and maintaining scalable and robust data pipelines, architectures, and infrastructure to support data-driven decision-making processes. You will have a proven track record of working with large-scale data and analytics systems, and be able to collaborate effectively with business analysts, software engineers, and other stakeholders.

There is an expectation that this role is part of the teams after hours support roster (level 3), which is rotated weekly for production critical platforms. We also understand that we as a team need to do everything, we can ensure resilient and self-healing platforms and data warehouse engineer will provide the time to make sure we do.

We are looking for a System Engineer to join our Connect division in Sydney or Melbourne, reporting to Engineering Manager – Infrastructure.

As a member of the Global Infrastructure team, you will be part of a team delivering new products and capabilities for our customers. You will be responsible for the development and deployment of systems, platforms, & infrastructure for Symbio's voice and data networks globally.

You will focus on driving infrastructure automation and ensure our deployments, both on-prem and cloud (AWS), you are resilient and repeatable across development and production environments. You will work collaboratively within your team and with other Delivery, Software and Infrastructure teams in delivering systems and services as well as ensuring we understand the health of our systems at any point in time to reduce outages.

Help us modernize our tech stack by advocating fit for purpose solutions and enhance the way we work by ensuring our systems are healthy and resilient, with best practice observability & monitoring.

There is an expectation that this role is part of the teams after hours support roster (level 3), which is rotated weekly for production critical platforms. We also understand that we as a team need to do everything we can, to ensure resilient and self-healing platforms and the technology leadership will provide the time to make sure we do.

As a member of the global Network Operations team, you will manage, monitor, and control one or more networks, ensuring optimal network performance across diverse platforms, mediums, and communication channels. Your responsibilities will include managing network traffic and performing critical network operations to maintain seamless connectivity.

Responsibilities: In this Technical Assurance role, you will provide 12/7 follow-the-sun support, proactively maintaining network performance by monitoring and managing network elements. You’ll utilize network management and incident ticket systems to address service assurance incidents, ensuring service levels are consistently met. Key duties include responding to Quality of Service breaches through alarms or customer tickets, adjusting call routing to cost-effective alternatives, and collaborating with vendors and carriers to restore performance to benchmark standards.

This role also involves engaging and communicating effectively with Symbio’s Domestic, International, and Southeast Asia customers, as well as working closely with third-party suppliers and carriers.

Impact of this Role: As the key contact for incident and outage management, you will uphold the Symbio brand reputation by handling incidents from start to finish in line with ITIL best practices and service level agreements. Your work will play a vital role in delivering an exceptional customer experience, acting as a single point of support to minimize service downtime.

We are seeking a Finance Graduate to join our Financial Control team in Sydney.  This position will provide you with exposure to key finance functions; including financial analysis, budgeting, reporting, and strategic decision-making. As a Finance Grad at Symbio, you will develop critical financial acumen, business insights and build a strong foundation for a successful career in finance.

You will have access to people who are experts in their field to help you apply what you have learned at University into practice.

This is a great opportunity to embark on a career in a commercial focused ASX listed company.

What you'll do as a Graduate Finance:

• Gain experience across all areas of finance; including financial accounting, financial reporting, compliance and audits, financial asset management, financial planning and data analysis and operational finance
• Work closely with team members from various business units to support the achievement of shared financial goals and initiatives
• Gain experience in financial processes and procedures
• Financial research and investigation
• Assist in finance projects
• Actively participate in the graduate program
• Complete all graduate deliverables

The Symbio Enterprise division collaborates with large corporate, multinational, and government organisations.

As the Business Development Manager (BDM), you will drive growth and expand our market presence in Cisco, Microsoft, and related carriage technologies. With a deep understanding of UCaaS and CCaaS solutions, a proven track record in  sales, and a strategic approach to developing  partner relationships, you will be well-positioned for success.

The BDM will be an integral member of the UCaaS and CCaaS Solutions teams, playing a pivotal role in advancing Symbio's position within the Cisco and Microsoft technology ecosystem. We seek a proactive sales leader with a passion for cultivating customer relationships and driving revenue growth.

We are seeking for a Graduate Software Engineer to join our fraud team in Sydney. Reporting to the Lead Software Engineer. You will be responsible for designing, building, and maintaining machine learning-based systems to detect fraudulent calls, scam calls and scam messages, as well as a messaging system (SMS) at Symbio.

You will have access to people who are experts in their field to help you apply what you have learned at University into practice. As a graduate at Symbio, you will have access to people who are experts in their field to help you apply what you have learned at University into practice.

This is a great opportunity to embark on a career in a commercial focused ASX listed company.

What you'll do as a Graduate Software Engineer:

• Develop new features for our customers to meet business needs
• Build out new functionality to help us scale our platforms globally
• Collaborate in an agile environment where teams own their entire technology stack end-to-end
• Participate in solution design discussions and code reviews
• Successfully completing all training required throughout the two-year Graduate Program
• Commit to two years of learning and product delivery while in the Program

We are seeking for a Graduate System Engineer to join our Global Infrastructure team in Sydney. Reporting to the Engineering Manager – Core Technology. You will supporting, managing, and enhancing our IT environment, working with both Windows and Linux operating systems. Collaborating closely with senior engineers, you will troubleshoot issues, maintain system stability, and drive improvements.

You will have access to people who are experts in their field to help you apply what you have learned at University into practice. As a graduate at Symbio, you will have access to people who are experts in their field to help you apply what you have learned at University into practice.

This is a great opportunity to embark on a career in a commercial focused ASX listed company.

What you'll do as a Graduate System Engineer:

• Delivering and maintaining infrastructure for a number of Symbio's business segments
• Involve working across server infrastructure, assisting in the deployment and management of both physical and virtual servers, as well as integrating with security and observability platforms
• Working collaboratively with Software and Network teams in deploying and supporting systems and services to achieve engineering best practice
• Responsible for managing and developing platforms and applications to ensure the future interests of the company are secured
• Troubleshooting and resolving issues within designated business segments

The candidate may be based in either Melbourne or Sydney.

The Senior Manager, Enablement Support, will lead the establishment of a high-performing service delivery and assurance organisation aligned with the company’s Vision. This pivotal role involves defining functional processes, procedures, and team capabilities to ensure exceptional customer experiences and service delivery within SLAs.

Key responsibilities include providing leadership and development for provisioning, technical support, service management, and offshore teams. The role will also implement a robust service management framework based on ITIL best practices, encompassing operational support for Technology as a Service (TaaS).

Additionally, the Senior Manager will drive transformation initiatives to automate and enhance work practices. Collaborating across departments, they will spearhead opportunities to improve tools, processes, and staff development. Crucial to this position is maintaining an engaged workforce, negotiating cross-departmental outcomes, and championing customer advocacy.

This role is integral to supporting the expansion of our emerging products in voice, data, and mobile services.

We are looking for a Software Engineer to join our TaaS division in Sydney / Melbourne. The primary purpose of this role is to work on platform upgrade/migration projects related to security vulnerabilities. This upgrade work will involve developing and patching security vulnerabilities across TaaS platforms.

Analyse our monthly vulnerability scanning reports and fix the vulnerability based on the report recommendation.

Perform vulnerability patching of application/software like upgrading libraries and upgrading web application servers and load balancers.

Reporting to Engineering Manager – Enablement , the Software Engineer will collaborate with the TaaS security engineer team to get critical and high vulnerabilities across all platforms down to zero.

What you'll do as a Software Engineer:

• Develop and maintain Java-based applications, ensuring high performance and scalability.
• Design and implement BPMN.
• Utilize Docker and container technologies for application deployment and management.
• Integrate and work with Apache Camel for routing rules.
• Configure and manage Keycloak for identity and access management.
• Manage user authentication and authorization using Active Directory.
• Handle application configuration, testing, and deployment processes.
• Work with SQL Server for database management and operations.
• Maintain and troubleshoot Tomcat application servers, including upgrades to newer versions (e.g., Tomcat 9).
• Configure and manage Apache HTTP Server, including possible load balancer configurations for new headers.
• Ensure code quality through reviews, testing and adherence to best practices

You will play a crucial role in providing technical guidance for the Sonar OSS/BSS platforms within Engineering. This hands-on position involves developing new features that align with our business objectives and customer needs. You will  focus on enhancing engineering practices, coaching team members to improve agile processes, and providing technical direction for key projects and initiatives.

Your responsibilities will include leading technical decisions across projects, overseeing solutioning, development, deployment, and support of our OSS/BSS platforms. These platforms are integral to provisioning and managing our global voice/data network, specifically in Australia, New Zealand, and Singapore.

After-Hours Support: This role includes participation in the team's after-hours support roster (level 3), which rotates weekly for critical production platforms. We prioritize resilient and self-healing platforms, and your leadership will ensure that necessary efforts are made to achieve this goal.

The primary purpose of this System Engineer role is to address vulnerabilities identified by both internal and external scanners, as outlined in the IronHide (To improve, invest, our security) project plan. This includes:

• Vulnerability Management: effectively addressing critical and high vulnerabilities to enhance our security posture and protect our systems from potential threats.
• Automated Patching: Developing and implementing automated scripts to streamline the patching process across all our assets, ensuring timely and consistent updates.

This role is crucial for maintaining a secure environment by promptly addressing vulnerabilities and automating security measures to safeguard our IT infrastructure.

Reporting to the Engineering Manager – Wholesale, the System Engineer will work together with other System Engineers.

What you'll do as a System Engineer:

• Build and manage Kubernetes clusters on-premises and in the cloud.
• Configure and deploy Kubernetes clusters with deep expertise in administration.
• Implement and manage version control tools like Gitlab or equivalent.
• Write automation scripts using Bash, PowerShell, Ansible, etc.
• Implement identity management and RBAC(Role-Based Access Control) using Active Directory and Keycloak.
• Maintain and troubleshoot Linux/Windows operating systems.
• Utilize VMware ecosystem tools and practices as required.
• Ensure continuous integration and continuous deployment (CI/CD) pipelines are efficient and reliable.
• Monitor system performance, ensuring high availability and scalability.
• Implement security best practices in the DevOps pipeline.
• Manage cloud infrastructure and services (Amazon CloudFront and AWS WAF).
• Collaborate effectively with stakeholders and team members, providing clear communication and documentation.
• Conduct regular system backups and disaster recovery planning

Lead a team of engineers to ensure the delivery of high-quality platform services supporting Symbio’s global business units. You will oversee Symbio’s strategic use of public cloud resources, managing the lifecycle, capacity, cost control, and operational health of various platform services across both public and private cloud environments (including Kubernetes and Kafka).

Your focus will be on driving infrastructure automation to achieve resilient and reproducible deployments across development and production settings. You will spearhead initiatives within your team to promote modern engineering practices across all technology teams. Collaboration with Delivery, Software, and other Infrastructure teams will be crucial in delivering systems and services, as well as ensuring we understand the health of our systems at any point in time to reduce outages.

After hours support
There is an expectation that this role is part of the teams after hours support roster (level 3), which is rotated weekly for production critical platforms. We also understand that we as a team need to do everything we can to ensure resilient and self healing platforms and engineering leadership will provide the time to make sure we do.

We are looking for a Graduate Product Owner to join our Symbio Connect team. Reporting to the Senior Product Owner, this role will be responsible for assisting Product Owners in gathering feature requests, scheduling releases and coordinating sprints. A Graduate Product Owner will work with Operations and Customer Experience teams are involved to ensure any products delivered address and enhance the customer experience.

As a graduate at Symbio, you will have access to people who are experts in their field to help you apply what you have learned at University into practice.

This is a great opportunity to embark on a career in a commercial focused ASX listed company.

What you'll do as a Graduate Product Owner:

• Creating and maintaining roadmaps
• Identifying related user stories and epics
• Building, reviewing, prioritising and maintaining the product backlog
• Work with cross-functional teams to manage product releases
• Manage the full product life cycle of products within the assigned product portfolio
• Coordinating the release of delivery events with other Product Owners
• Building and producing artefacts cross functionally for outcomes i.e. User Journeys
• Assisting Teams with Scrum ceremonies

We are looking for a Data Governance Lead for our Data team in Sydney.  Reporting to the GM Technology, this role will play a vital role in ensuring the integrity and optimal use of our critical data assets helping to mitigating data-related risks. This role requires a mixture of hands on and strategic work and will focus on developing Symbio’s data capabilities across multiple teams

What you’ll do as a Data Governance Lead:

• Support the delivery of the group data governance framework while also focusing on specific activities for the business.
• Responsible for providing leadership and guidance across governance for our data.
• Leading the team and responsible for solutioning, developing, deploying, and supporting Data eco system.
• Overseeing our data governance framework and establishing information management practices.
• Owns the end-to-end delivery of the team’s products/platforms.

The Service Manager, role is to deliver service excellence for our CPaaS customers through the demonstration of expert relationship management (internal and external) and operational knowledge throughout the service lifecycle. You will be responsible for adhering to the Service Management framework, owning the responsibility for the operations and effective implementation of the Service Management processes and procedures to include escalation, incident resolution, communication and documentation.

The Service Manager, will perform a pivotal role in differentiating the customer experience from competitor offerings in the market by working with customers to align business and systems processes with the aim of achieving optimal efficiencies across the board with a strong focus on our key and strategic customers.

What you’ll do as a Service Manager:

• Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions
• Developing and implementing service strategies to enhance customer experience and meet service objectives
• Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions
• Point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
• Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving

We are looking for an Enterprise, Provisioning and Biling Enquiries to join our Enterprise division. The Symbio Enterprise division works with large corporate, multi-national and government organisations across the Asia-Pacific region.

Reporting to the Team Leader Accounts and Provisioning , this role is responsible for Order Management, Processing and fulfilling customer’s requests and orders for Symbio Enterprise products and services, ensuring they are actioned correctly and within the defined Service Levels to provide exceptional customer experience and meeting customer expectations.

What you'll do as an Enterprise, Provisioning and Biling Enquiries :

• Provide exceptional service to our customers, external third-party suppliers, and carriers
• Order Management, Processing and fulfilling customer requests and orders
• Ensure great end-user case management with customer enquiries for billing and invoicing, accounts and payments, retention, billing disputes and debt collection
• Create new accounts, provisioning, service cancellations, number porting and service delivery
• Assist with maintaining and managing all Help Guides
• Work within a team environment

We are looking for a Network Engineer to join our infrastructure reporting to the Engineering Manager, this role will be responsible for supporting and ensuring delivery of the functionality and support of the Symbio Data Networks.

As an experienced Engineer, you will participate in the configurations and expansion of our network capability, as well as exploring new technologies, and engaging in on-the-job learning, gaining practical skills and expertise in the key result areas below.

As part of this role, the incumbent will be required to participate in an after-hours and on-call roster.

What you'll do as a Network Engineer:

• Provide Level 3 support to customers and other internal teams as required.
• Training of new team members.
• Ensuring collaboration across your team, other teams, and other Business Units.
• Engaging and effectively communicating with internal stakeholders and customers to gather requirements and provide updates on projects and issues.

• Responsible for the operation of the company’s network, including:

• Delivery of all network services (Data, and other hosted services and facilities).
• Configuration, operations, capacity and integration of all network infrastructure to provide the highest levels of functionality and service.

• Maintain highly available environment – ensure systems are designed and implemented to enable high availability.
• Ensure maintenance, upgrades and new implementations are carried out with minimal impact on business and customer operations.
• Contribute to identifying and resolving technical disputes/impediments.
• Responsible for low level design of Platform.
• Produce engineering documentation.

You will be responsible for delivering and maintaining infrastructure systems for a number of Symbio business segments as well as uplifting our existing core tech stack. You will focus on driving infrastructure automation and ensure our deployments are resilient and repeatable across development and production environments. You will focus on driving on-prem and cloud (AWS) based initiatives within your team that enable modern engineering practices for the entire technology department. You will work collaboratively with Delivery, Software and Network teams in delivering systems and services as well as ensuring we understand the health of our systems at any point in time to reduce outages.

What you’ll do as a Systems Engineer:

You will be responsible for solutioning, implementing and supporting infrastructure projects both on-prem and in the cloud to enable Systems Engineering and a number of Symbio business segments to deliver services effectively. Help us modernize our tech stack by advocating fit for purpose solutions and enhance the way we work by ensuring our systems are healthy and resilient.

After hours support

There is an expectation that this role is part of the teams after hours support roster (level 3), which is rotated weekly for production critical platforms. We also understand that we as a team need to do everything we can to ensure resilient and self healing platforms and engineering leadership will provide the time to make sure we do.

We are looking for a Business Intelligence Analyst to join our core-technology division reporting to the Business Intelligence Team Lead, this role will be responsible for creating business intelligence artefacts for the wider business. This is a hands-on role where you will be required to understand reporting requirements and deliver BI solutions in a complex and demanding environment. You will partner closely with business and engineering teams in converting data into insights and actionable items.

The Business Intelligence Analyst will work in a frontline team for all BI reporting requests from business stakeholders, and will be responsible for solutioning, developing and supporting our BI reporting platform. You will help Symbio in creating a data driven environment by leveraging latest BI tools and technologies.

What you'll do as a Business Intelligence Analyst:

• Communicate with stakeholders to understand reporting requirements, identify data sets, and build reporting solutions that meet those requirements.
• Liaise with stakeholders to assist with data-related issues.
• Develop stable and secure BI reporting solutions.
• Always leave BI artefacts in a better state than they were and ensure your solutions are adequately tested.
• Design generic datasets that can be used by multiple reports / dashboards.
• Actively share knowledge with your entire team
• Identify and escalate issues / risks. 

We are looking for a Financial Accountant to join our corporate division. The Symbio corporate division works with large corporate, multi-national and government organisations across the Asia-Pacific region.

Reporting to the Group Finance Manager, this role is responsible supporting the financial performance of Symbio through the provision of high-quality financial accounting & reporting and will work closely with the CFO Team.  This is a great opportunity to embark on a career in a commercial focused ASX listed company.

What you'll do as a Financial Accountant:

• Working with half-year and year-end audit processes
• Assist with preparation of the half-yearly and annual financial reports
• Build productive working relationships with internal stakeholders to understand their business operations and the financial information needs as end users
• Complete month-end close process in line with month-end close timetables
• Advisory to the business on technical accounting aspects
• Preparation & presentation on monthly Business Unit management reports
• Working well in team environment as well as autonomously

We are looking for a Business Analyst to join our Connect division. The Symbio Connect division works with the world’s leading software platforms and communication providers, with customers including Google, Microsoft and Cisco.

Reporting to the Chapter Manager – Calls & Messenging, this role provides process and product support to the Connect Product management team.  This role will analyse and elicit business requirements, develop and document processes, engage with stakeholders and produce documentation which supports the development and ongoing lifecycle of Symbio products.

What you'll do as Business Analyst:

• Conduct comprehensive analysis of business processes, systems, workflows
• Collect and document business requirements, functional specifications and user stories
• Stakeholder management
• Facilitate effective communication and build strong relationships to ensure successful project delivery
• Requirement elicitation
• Produce wireframes, customer/user journeys, dependency and constraints matrixes
• Data analysis