Montu is seeking a dynamic and results-driven Key Account Manager to join our team. In this hybrid role, you will drive growth by acquiring new business while nurturing existing pharmacy partnerships. Your primary focus will be to increase order volume in your territory and ensure exceptional service. (Please note - You will be required to travel 3-4 days on the road for face-to-face appointments).

Primary responsibilities include:

Driving Order Volume Growth: 

• Increase order volume within the designated territory by establishing strong relationships with existing pharmacy partners and achieving monthly targets. 
• Acquire new pharmacy partners to the Leafio platform, converting leads into valuable partnerships. 

Relationship Building:   

• Cultivate and maintain trusting relationships between Montu and pharmacy partners, acting as their dedicated point of contact. 
• Address partner issues promptly to maintain positive relationships and ensure resolutions are achieved.                                                                       

Strategic Initiatives: 

• Collaborate with the marketing team to identify and develop new value-added initiatives that enhance the partnership experience. 
• Engage in strategic planning to improve pharmacy results and drive mutual success. Prepare and deliver regular reports on account progress, goals, and initiatives for internal teams, stakeholders, and potential use in case studies or training sessions. 

Partnership Expansion: 

• Proactively expand existing partner relationships through upselling and cross-selling opportunities. 
• Identify, nurture, and convert new pharmacy partners, leveraging industry knowledge and networks to expand Montu's presence. 

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving you the tools you need to thrive in an ever-evolving financial landscape.

Join our dynamic team as an HR Operations Manager, where you'll play a pivotal role in shaping our global HR processes and driving organizational success.

Key Responsibilities:

HR Operations Management:

• Oversee and manage day-to-day global HR operations and HR operation performance.
• Supervise and mentor a team of HR operation professionals across multiple countries and locations.
• Collaborate with Talent Acquisition, Payroll, Administration, and business team leaders to develop and maintain efficient HR operation processes, including onboarding, offboarding, and variations, etc.
• Provide support and guidance to HR operation team members.
• Promote a culture of continuous learning and professional development.

Operational Excellence and Process Improvement:

• Set and track SLAs/delivery across core HR operations processes.
• Ensure HR operational accuracy, efficiency and effectiveness.
• Collaborate with cross-functional teams to enhance HR operation processes.
• Implement best HR practices to improve efficiency.

Compliance and Technology Standards:

• Ensure compliance with employment laws and regulations.
• Stay updated with industry changes and implement necessary adjustments.
• Utilize HRIS platforms such as Workable, EmploymentHero, etc.
• Manage relationships with third-party suppliers.

• Proven at least 8 years of experience in overseeing and managing day-to-day HR operations with demonstrated ability to lead global HR projects and initiatives.
• Exceptional communication and customer service skills are essential.
• High attention to detail is a must.
• Demonstrated ability to multi-task, prioritize, and work independently is required.
• Proven ability to work effectively under pressure in a fast-paced environment.
• Must be proactive, with a strong passion for solving complex problems and a customer-centric attitude.
• Comfortable and enthusiastic about working in a business undergoing significant transformation and change.

• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
• Invest in your growth! Access annual training opportunities tailored to your role.

As our Conference & Events Manager you will work in partnership with our Groups & Events Sales Manager to successfully secure event business at the resort, taking full ownership of events once their business is secured by our Sales Manager. You will be the direct point of contact for all groups and events business, developing a strong rapport with C & E organisers and effectively managing communication with our sales and operations teams to exceed our clients’ expectations.

Your role:

• Responsible for the development and management of all event files including Conferences, Incentives, Weddings and Private Events from contract signing through to group departure
• Processing and generating banquet event orders
• Regular updating of the Meetings and Event Forecast and Operations Calendar and to represent Events at operational meetings and to chair pre-conference meetings
• Team leadership, development, training and mentoring
• Achievement of agreed budgeted allocations for wage costs and expenses
• Ensure all conferences and events are run as per event orders
• When required, conduct site inspections and meet & greets with clients
• Ensure the event team maintain regular contact with clients leading up to the event - advising them on contractual milestone dates as they approach.
• Maintain up to date knowledge of available third-party vendor services and ensure strong on-going working relationships
• Prepare, maintain, and communicate group resumes for all resort groups.
• Schedule, prepare and facilitate pre-conference meetings (Pre-Con) with all key stakeholders.

A little bit about us: Nestled on fifty acres of absolute beach front paradise, Elements of Byron is an award-winning resort offering luxury accommodation options, world-class resort facilities and unforgettable experiences. Barefoot luxury at every step. Our Banksia Pavilion is the largest function facility in the Northern Rivers region. With controllable natural light, two high resolution video walls and latest AV installation. it opens to the Banksia Terrace, a luxury outdoor courtyard with private bar. We also have our Duck Pond space, The Lawn, Belongil Pavilion, Private Dining room and Breeze Poolside Bar and eats.

• At least 2 years previous experience in a similar Management role within a resort environment or 4 years experience in a event management role .
• Demonstrated Food and Beverage Hotel/Event knowledge, skills and operational Conference and Event and management experience.
• A strong team player who works well and remains calm under pressure, is an analytical thinker and able to prioritise and delegate
• Strong leadership skills with a high sense of responsibility, accountability and ownership
• Confident to deal with peers and senior colleagues and can empower others to make decisions.
• Budget and P&L financial reporting understanding  
• Intermediate to advanced skill level - Microsoft Office Suite
• Previous experience with Delphi and/or a similar system
• Very well presented with excellent communication (written and verbal) and interpersonal skills
• Current NSW RSA and drivers licence
• Current NSW Food Handler Basics Training Certificate or happy to complete
• The ability and flexibility to work various rostered shifts, including mornings, late evenings and weekends
• To be an Australian resident or citizen, we are not able to consider someone on a temporary working or student visa.

• Fantastic Restaurant, Accommodation and Spa treatment staff discounts
• Employee Assistance Program (EAP)
• Full Day Orientation and dedicated departmental training and onboarding
• Annual and fortnightly staff recognition and appreciation awards
• Refer a friend incentive
• On-going staff development and training
• Work in a beautiful beach side award winning resort
• Parking available on site

If you would like a detailed position description or to discuss this role in further detail, please contact Nandani at [email protected]

Your Career

We are in search of a Manager for Workplace Resources in Australia, someone who thrives in both independent work and collaborative efforts within a collegial team environment, especially within a fast-paced and dynamic company.

As the Manager of Workplace Resources for our Australia offices, you will be responsible for leading and developing the WPR department, encompassing facilities management, leasing, project management, and contract management. Your role will also involve space planning, overseeing moves, additions, changes, and restocking activities. Financial management will also be a vital aspect of your responsibilities. 

You will collaborate closely with the Safety and Security teams to support Environmental, Health, and Safety programs, forging a strong partnership for effective operations.

You can also expect to engage in domestic and international travel approximately three times a year. This individual will play a crucial role in responding effectively to emergencies or urgent issues, even outside regular working hours, ensuring a swift and appropriate emergency response, whenever necessary.

Your Impact

• Leading a WPR department in a fast-growing dynamic environment
• Balancing the demands of clients, other WPR functions, and other support departments whilst managing a combination of internal and outsourced resources to produce consistently excellent results
• Full cycle coordination and planning services such as reception, security, maintenance/repairs, mail, shipping/receiving archiving, cleaning, catering, waste disposal, and recycling
• Professional supplier management in a corporate/commercial environment
• Solid experience implementing existing and developing new processes/policies/procedures
• Planning the best allocation and utilization of space and resources
• Leasing activities such as renting new space, lease renewals, and renegotiations
• Project management (hard, soft services, and construction projects) and supervising and coordinating the work of contractors, ensuring minimum disruption to core activities
• Execute and prepare tender documents for signing off contract in line with company policies and involving the right stakeholders
• Ability to create and manage operational budgets and calculate and compare costs for required goods and services
• Success in this role involves an ability to think critically and creatively, plan and execute effectively 
• Customer obsessed with a focus on experience - daily engagement with leadership
• Identify and drive workplace initiatives, which automate and optimize our processes
• Develop teams, optimize employee engagement, and enhance our growth outlook

The Client Services Manager manages the Service Desk and End User Services teams across Melbourne and Canberra to ensure Corporate IT services and support are provided to Leidos Australia staff. 

You will also be required to work closely with local and global CIO Services and Corporate Information Security (CIS) teams to deliver a consistently high level of service, and liaise with local business leadership to understand and champion specific business requirements as part of local and global project implementations.

Additional components of the role:

• Manage a broader team of End User Services (EUS) support staff, Service Desk staff and ITAM staff, allocate resources based on business requirements;
• Perform incident, problem and change management, project implementation and BAU activities as required;
• Keep track of team activities and report progress to management;
• Participate in Continuous Improvement initiatives to streamline processes, improve efficiency and meet business demands;
• Contribute to solving complex technical problems and ensure the completion of programs and projects relevant to both the Service Desk and EUS;
• Oversee procurement of hardware and software and maintain tracking of system wide software;
• Oversee minor asset and workstation asset database management;
• Manage software and hardware budgets;
• Develop and manage relationships with vendors, suppliers and customers;
• Ensure system documentation and performance levels are maintained at all times, and
• Some interstate travel may be required
• Other duties as required.