As our Conference & Events Manager you will work in partnership with our Groups & Events Sales Manager to successfully secure event business at the resort, taking full ownership of events once their business is secured by our Sales Manager. You will be the direct point of contact for all groups and events business, developing a strong rapport with C & E organisers and effectively managing communication with our sales and operations teams to exceed our clients’ expectations.
Your role:
- Responsible for the development and management of all event files including Conferences, Incentives, Weddings and Private Events from contract signing through to group departure
- Processing and generating banquet event orders
- Regular updating of the Meetings and Event Forecast and Operations Calendar and to represent Events at operational meetings and to chair pre-conference meetings
- Team leadership, development, training and mentoring
- Achievement of agreed budgeted allocations for wage costs and expenses
- Ensure all conferences and events are run as per event orders
- When required, conduct site inspections and meet & greets with clients
- Ensure the event team maintain regular contact with clients leading up to the event - advising them on contractual milestone dates as they approach.
- Maintain up to date knowledge of available third-party vendor services and ensure strong on-going working relationships
- Prepare, maintain, and communicate group resumes for all resort groups.
- Schedule, prepare and facilitate pre-conference meetings (Pre-Con) with all key stakeholders.
A little bit about us: Nestled on fifty acres of absolute beach front paradise, Elements of Byron is an award-winning resort offering luxury accommodation options, world-class resort facilities and unforgettable experiences. Barefoot luxury at every step. Our Banksia Pavilion is the largest function facility in the Northern Rivers region. With controllable natural light, two high resolution video walls and latest AV installation. it opens to the Banksia Terrace, a luxury outdoor courtyard with private bar. We also have our Duck Pond space, The Lawn, Belongil Pavilion, Private Dining room and Breeze Poolside Bar and eats.
- At least 2 years previous experience in a similar Management role within a resort environment or 4 years experience in a event management role .
- Demonstrated Food and Beverage Hotel/Event knowledge, skills and operational Conference and Event and management experience.
- A strong team player who works well and remains calm under pressure, is an analytical thinker and able to prioritise and delegate
- Strong leadership skills with a high sense of responsibility, accountability and ownership
- Confident to deal with peers and senior colleagues and can empower others to make decisions.
- Budget and P&L financial reporting understanding
- Intermediate to advanced skill level - Microsoft Office Suite
- Previous experience with Delphi and/or a similar system
- Very well presented with excellent communication (written and verbal) and interpersonal skills
- Current NSW RSA and drivers licence
- Current NSW Food Handler Basics Training Certificate or happy to complete
- The ability and flexibility to work various rostered shifts, including mornings, late evenings and weekends
- To be an Australian resident or citizen, we are not able to consider someone on a temporary working or student visa.
- Fantastic Restaurant, Accommodation and Spa treatment staff discounts
- Employee Assistance Program (EAP)
- Full Day Orientation and dedicated departmental training and onboarding
- Annual and fortnightly staff recognition and appreciation awards
- Refer a friend incentive
- On-going staff development and training
- Work in a beautiful beach side award winning resort
- Parking available on site
If you would like a detailed position description or to discuss this role in further detail, please contact Nandani at [email protected]
