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Jobs in Australia   »   Jobs in Laverton   »   Customer Service Job   »   Customer Experience Manager
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Customer Experience Manager

Atlam Group





About the role


You will drive a culture of innovation and oversee the post-sales customer experience in the VIC/TAS region. As a member of the Regional Leadership Team, you will contribute to the strategic plan and help translate it into operational objectives and continuous improvement projects. You will lead a high-performing residential and commercial scheduling and estimating team, managing both direct and indirect reports, with technical support from the Scheduling Lead as you learn the process.  
This broadly scoped role allows you to make it your own, focusing on people leadership and development, post-sales process improvement, and local branding initiatives, with assistance from the corporate marketing team.  
You can be based at any of the metro Melbourne sites, with opportunities to rotate across the network in Victoria and Tasmania. Your goal will be to connect with shop-floor and branch


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