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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Plans and coordinates all aspects of  projects from initiation through delivery.
• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
• Identifies needed resources for projects, defines and assigns major project roles.
• Creates project charters to identify project scope, critical success factors, risks, etc.
• Manages the project work plan and holds the team and project resources accountable to variances in budget and hours.
• Possess thorough understanding of estimation, letters of agreement, master service agreements, staffing model, average bill rates and cost structure by level.
• Interacts with sales, systems engineering, product development, and other members of cross-functional teams.
• Oversees schedules and budgets to ensure goal attainment.
• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.
• Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.
• May include managing the customization of base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.
• Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations.
• Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.
• May work at client sites from time to time requiring some travel.
• Other related duties assigned as needed.

What you bring:

• Bachelor’s degree in computer science, management information systems or business administration or the equivalent combination of education, training, or work experience. PMP (Project Management Professional) certification may be required.
• Extensive knowledge of project management standards, processes, procedures and guidelines
• Knowledge of the industry project management best practices, e.g., Project Management Body of Knowledge (PMBOK)
• Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application
• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma
• Knowledge of financial services industry
• Knowledge of company’s products and services
• Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum
• Demonstrated skill in managing project budgets and timelines
• Skill in the use of negotiation techniques to reach agreement when there are widely-differing viewpoints
• Excellent analysis, problem-solving, team, conflict management and time management skills
• Excellent verbal and written communication skills
• Ability to interact effectively with executive level clients
• Ability to set clear expectations, manage team performance and build high morale among team members
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

• Sells products and/or services and develops new account relationships.

• Solicits and maintains network of prospects.

• Initiates contact with prospective customers to sell targeted FIS products and/or services.

• Works as a member of a sales team to sell assigned products or services to identified key accounts.

• Demonstrates product knowledge including various solutions, markets and competitive intelligence.

• Prepares and presents proposals to clients utilizing FIS resources and tools.

• Negotiates, structures and closes “deals” that meet customer expectations and FIS’s ability to deliver; utilizes appropriate company resources per the resources plan to provide product marketing support or specialized product sales expertise.

• Assists in the development of sales plans and strategies.

• Meets sales goals and objectives.

• Other related duties assigned as needed.

What you Bring

• Strong Experience in Software Sales

• Strong Experience in Asset Management or/ Private Markets

• Good understanding of FIS products and services

• Requires expert negotiation and communication skills, both written and verbal

• Requires solid decision-making and problem solving skills

• Analytical skills are required to determine client business needs and requirements.

• Ability to remain calm under various levels of pressure.

• Ability to show established track record of involvement in industry trade groups preferred.

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public.

• Travel is required.

#LI-NS1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

• Strong leadership skills with a long-term proven track-record of achieving sales and revenue growth targets.

• Ability to demonstrate persistence, high-energy, proactive approach to overcome adversity, obstacles, solve problems, to ‘navigate forward’ in order to find solutions even thru adversity

• Hands-on operator within a team environment while also able to command the respect of the entire company through leadership, intelligence, hard work, presence, and empathy.

• Strong communication skills: able to bring back the ‘voice of the customer’ and engage thoughtfully with product teams and other strategic team members within FIS.

• Ability to craft, distill and deliver powerful messages that convey meaning and value to our team and our clients.

• Proven track record in identifying, negotiating, & execution to closure, specific to selling complex multi-million-dollar software and services to large diversified financial institutions.

• Ability to establish extensive in-depth understanding of the client’s strategy, and coordination of a high touch relationship between FIS executives and the Sr. C-Level Executives with specified territory.

• Strong knowledgeable of market developments, apprising sales teams of competitor activity, including competitive product usage, and proposals in progress throughout the account. 

What you bring

• Minimum 10+ years of successful sales experience in the financial services industry

• The appetite to go deep in managing the relationship with some key top FIS APAC accounts 

• Extensive selling experience and proven track record of results, within the software and services sector

• Demonstrated achievement of progressively higher quota, diversity of business customer, and higher-level customer interface

• Well versed in sales effectiveness techniques and strategies

• Minimum Bachelor's degree, Advanced degree preferred

What we offer you

• Attractive benefits including private medical cover, dental cover, and travel insurance

• Training across core financial, sales and FIS solutions

• International travel

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

#LI-NS1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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About Worldpay:

Worldpay from FIS is a global leader in technology and solutions for merchants. The business drives growth for clients around the world by creating innovative technology, solutions and services to modernize today’s businesses and customer experiences. Worldpay use their scale, apply deep expertise and data-driven insights, and innovate to solve for their clients’ futures, delivering experiences that are more simple, seamless and secure to advance the way the world pays, banks and invests.

About the team:

The ANZ Global ecommerce team is in growth mode and is rapidly expanding. Our Business Development Managers develop markets with end-to-end responsibility of sourcing leads and converting satisfied customers and growing our brand locally. We focus on several global and domestic payments verticals including Digital, Travel, Subscription, Regulated sectors and Retail where best practice payment services and innovation are a critical strategic advantage.

What you will be doing:

The Senior Business Development Manager (SBDM) is responsible for driving growth through the sale of products and/or services to new clients in their specific market and vertical. The role will include responsibility in developing and managing the end-to-end sales cycle from creation of a prospect pipeline to contract execution and processing of ‘live’ transactions for new merchant accounts.

• Assists in the development of sales plans and strategies
• Sells products and/or services and develops new account relationships.
• Solicits and maintains network of prospects.
• Initiates contact with prospective customers to sell targeted FIS products and/or services.
• Works as a member of a sales team to sell assigned products or services to identified key accounts.
• Effective pipeline management across leads (self-generated, partner and marketing leads) and opportunities.
• Develop sound understanding of the end-to-end Ready, Execute, Deliver (“RED”) sales process and collaborate with internal stakeholders to effectively progress deals
• Demonstrates product knowledge including various solutions, markets and competitive intelligence.
• Prepares and presents proposals to clients utilizing FIS resources and tools.
• Negotiates, structures and closes “opportunities that meet customer expectations and FIS’s ability to deliver; utilizes appropriate company resources per the resources plan to provide product marketing support or specialized product sales expertise.
• Meets sales goals and objectives.
• Other related duties assigned as needed.

What you bring:

• Career level professional individual contributor or management role.  Experienced, fully qualified professional with full understanding of their area of expertise.  Works independently on problems of diverse scope.
• General knowledge of financial and/or payment solutions technology including systems, applications and banking practices.  Good understanding of FIS products and services is a plus.
• Analytical skills are required to determine client business needs and requirements.  Expert problem solving, negotiation and communication skills (both written and verbal) to persuade clients to choose Worldpay over competitors.
• You will have an established track record in sales, and involvement in industry trade groups preferred.
• Proven ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public as collaboration is essential to success.
• Travel is required.
• Bachelor’s degree or the equivalent combination of education, training, or work experience.
• 8 to10 years of experience of working in a business development / payments role
• Work in a fast paced, always changing industry
• Ability to work hard and have fun!

What we offer:

Worldpay from FIS offers an exceptional benefits program and a highly competitive compensation package.

#LI-CW1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Education Desired :

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We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About The Role

We’re seeking an experienced Software Analyst with experience in designing, developing and implementing cloud solutions on AWS platforms. You will have sound knowledge of cloud maintenance, application deployment experience, developing operational excellence for our clients will be key to help building out a successful team.

As a Software Analyst for FIS you will work closely with our global engineering team to identify and implement the most optimal cloud-based solution for our major global clients. You will also:

• Participate in all aspects of the software development lifecycle for AWS solutions including planning, requirements, development, testing and quality assurance

• Engage with application developers throughout the full development life-cycle – from inception and design to deployment, operation, and iterative development.

• Experience working on large scale implementation projects with multi-national clients and multiple stakeholders across the business

• Ensure application performance, uptime, and scale, maintaining high standards for code quality and thoughtful design.

• Manage cloud environments in accordance with company security guidelines.

• Participate in all aspects of the software development lifecycle for AWS solutions including planning requirements, development, testing and quality assurance.

• Troubleshoot incidents, identify root causes, fix, and document problems, and implement preventive measures.

• Educate teams on the implementation of new cloud-based initiatives, providing associated training when necessary.

• Identify, triage, and automate systems. Evolve systems by pushing for change that improve reliability and developer velocity.

• Ensure security and auditing of the client environments.

What You Will Need:

• Three or more years of experience in designing, developing, and implementing cloud solutions on AWS platforms.

• Experience with database architecture, EKS/AKS, Kubernetes, docker, akamai, ServiceNow ticket management, Terraform, CI/CD

• Experience working with Linux/UNIX, Docker, Windows

• Proven ability to collaborate with multidisciplinary onshore and offshore teams of business analysts, developers, data scientists, and subject-matter experts.

• Hands on experience developing and engineering software and consumer facing applications.

• Familiarity with Domain Driven Design and Event Driven Architecture

• Experience working with SQL Server databases.

• Experience working in a distributed, cloud-based environment using Azure/AWS (Docker/Kubernetes)

• Experience with modern SDLC tools, branching strategies, and ability to develop and enforce CI/CD practices.

• Systematic problem-solving approach with excellent communication skills and a sense of ownership and drive

What We Offer You:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech working on significant projects with major global brands in

• Hybrid, flexible and collaborative work environment

• Competitive salary and benefits including medical and private insurance along with employee share scheme

#LI-TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Sodexo is seeking a Community Hub Manager at our Pharmaceutical client’s site at the Barracks Place.  In this role you will lead our team of 5 receptionist/ Workplace coordinators and specialist maintenance subcontractors who are responsible for providing exemplary ‘one-stop shop’ customer service to the site’s colleagues and visitors.

Our client has created an agile Workplace Experience space that integrates Space, People and Community.  Our team effectively manages The Community Hub, which operates from 7.30am to 5.30pm Monday to Friday.  Community Hub manager hours Mon to Fri 38hr week.

You will manage and coordinate the team’s duties, which include but are not limited to:

• Facilitate inductions, ergonomic set up, use of touchdown areas, promote site amenities.
• Ensure the Community Hub space is fully operational and is inviting for all users.
• Asset management, preventive, reactive maintenance and contractor and vendor management
• Provide exemplary Workplace Experience support for all site attendees including but not limited to reception duties.
• Replenishment and stock ordering for the Community Hub, Fire warden and First aider duties
• Promotion of sustainability initiatives,  digital signage displays, conduct floor walks and management of offsite records management.
• Provide workplace and AV Technology support, operational and financial reporting, and processing of monthly invoices.

To succeed in this role, you will have the following experience and attributes:

• Experience in a similar role within large Global or National organisation with previous team management experience
• Be highly organised and have a solid working knowledge of standard office administrative practices and procedures
• Strong understanding of “agile’ work practices, solutions, and systems
• Excellent verbal and written communication skills
• Be proactive and take initiative – have a business improvement and growth mindset
• Be adaptable in approach and working to different styles.
• Hotel/ hospitality experience (desirable)

Why choose Sodexo?   

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit, and Spirit of Progress, are our greatest asset through their commitment and dedication.   

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.     

 At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!     

How to apply?   

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.   

What are you waiting for? Submit your application today and become part of the Sodexo family!    

Euromonitor International is looking for a seasoned account manager with a passion for making the customer experience a success to join our growing team in Sydney. This is a great opportunity for someone to influence the decision making and strategy of some of our biggest clients in the corporate space. 

• Work for the leading market research firm in the world, with 50+ years of global FMCG experience, award-winning forecasts and 16 offices across the globe.
• Work with an ambitious, hardworking, and growing team based in the heart of Sydney. Euromonitor’s plans are set to have double digit growth and grow the corporate base to new business divisions and functions.
• Grow your skills with Euromonitor to become a strategic advisor to top FMCG companies.

The successful candidate will need to demonstrate a high level of commercial aptitude, strategic thinking and problem solving.

The Account Manager and Customer Success Executive (AM & CSE) is responsible for (1) maintaining and growing our existing book of business, (2) build strong relations with new contacts at the local offices of a list of global subscribers, and (3) proactively provide support and lead with insights to embed Euromonitor as their key solution provider. This is a proactive, activity driven role where success is ultimately measured in activities completion rate and revenue growth. The AM & CSE must be confident and self-motivated, and keen to work closely with clients and drive the commercial agenda.

Key Responsibilities

• Secure contract renewal and grow revenue for each client.
• Develop client relationships
• Understand client’s organisation, strategy, and priorities, through extensive mapping and strategic planning, grow network of users, grow usage, successfully convey benefits of Passport and Euromonitor’s methodology, establish Passport as must-have, develop partnership style relationship.
• Provide expert research support to all clients, through detailed understanding of Euromonitor’s product portfolio and research methodology.
• Encourage more usage/users and information sharing to allow more client participation in our research.
• Provide support to your list of local and global accounts which include but not limited to:
• Solving queries;
• Training users in-person and/or via online demonstrations;
• Developing new users;
• Collecting value stories;
• Handling registration and solving login issues;
• Cooperating with our Client Consultants to generate more consulting leads;
• Working with our Client Consultants to upsell Passport subscription.
• Collaborate with industry teams:
• Develop product offering to meet the changing needs of our client base.
• Leverage research and industry expertise into the client base.
• Effective internal coordination and willingness to learn from your management to identify gaps and development opportunities

Skills/Proficiencies Required

• A self-starter who is looking to work with an ambitious and dynamic team
• Networking, strategic, and structured communication skills to uncover new opportunities and deepen client relationships.
• Tenacity, drive, commercial awareness, persuasive and negotiation skills to progress and close deals.
• Target oriented – ability to meet both revenue and activity target monthly and annually.
• Ability to manage workload across all clients, balancing proactive commercial activities with reactive client support.
• Ability to solve problems and react positively to change.
• Excellent communication and presentation skills.
• Knowledge of consumer market trends and dynamics is preferable.
• Right to work in Australia, based in Sydney

International: not only do we have a very multinational workforce in each office, dealing with our 16 offices worldwide daily. With 16 offices globally there are regular opportunities for international transfer.

A nurturing culture promoting flexibility and accountability: Providing a culture for ambitious team members to grow in their career having appropriate work-life balance is critical in our values. We offer flexible hours, hybrid work from home and office as well as 15 working days from anywhere in the world. We also focus on productivity by having rules such as free-meeting Fridays and shorter working hours in the summer on Fridays.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

• Join a renowned furniture brand founded in Norway over 50 years ago. Sophisticated and design conscious products on a global scale.  
• Drive growth & manage National Key Accounts (Regular interstate travel required). 
• Lead, mentor, and inspire your team, shaping high-performing and proactive team members. 
• Shape and execute strategic initiatives that drive significant business impact and build brand reputation across Australia.  
• Partner directly with the CEO and Global Senior Leadership team members to develop and execute on business objectives.  

About the Opportunity 

Reporting and partnering directly with the CEO, this role is all about strengthening our sales strategies, identifying new opportunities, proactively building relationships, leading and driving results nationally. The National Account Manager plays a pivotal role in our client’s business. You will be responsible for delivering on business objectives, shaping and executing sales strategies across a national portfolio of new and existing business and will use your financial and commercial acumen to manage budget and the PNL. You will be leading, and responsible for, the management of an important new account that the business has landed on a national scale.  

You will be seen as a trusted Brand Advocate to our customers, partners, retailers, prospective clients, and internal team members. Your role will involve understanding and passionately communicating the value of our products and our business unique aspects. With a sound understanding of sales techniques, an ability to formulate insights and problem solve, a proactive approach to work and a natural and inherent ability to connect and converse with a range of stakeholders, you and your team will continue to grow our client’s business.  

• Drive revenue growth within a designated portfolio of existing business. 
• Manage the department's budget and have accountability for the PNL.  
• Proactively seek and secure new independent or group accounts, strategically avoiding direct competition with existing account locations. 
• Identify and act on opportunities to achieve year-over-year sales growth. 
• Analyse competitors, trends and share business insights to foster meaningful outcomes for continuous improvement. 
• Provide education and training of internal staff on our products, procedures, selling techniques, and promotions. 
• Collaborate on staff incentive activities using the allocated annual budget to boost sales. 
• Proactively contribute to and monitor promotional strategies for your accounts, ensuring impactful initiatives.   
• Prepare and submit the monthly sales report to the managing director. 

What you will need to succeed 

Most importantly to our client, you are someone that thrives in a SME environment and is keen to contribute to a smaller team dynamic. You are a team player, happy to be hands on across a wide range of tasks, want to build a business and grow close connections with the team around you.  

As a people leader, you bring high energy and a commitment to deliver outstanding results. You are a strategic thinker who is adept at aligning business strategy to deliver operational excellence. 

• A minimum of 7+ years in business development, account management or a similar position. Years of experience are just a guide, if you are interested, please apply.  
• Excellent communication skills, the ability to negotiate and manage commercial agreements, and past experience with both new and existing account management.  
• Proven track record of successfully implementing and managing a budget and PNL is essential. Financial acumen is required.  
• Proficiency in CRM software and Microsoft Office suite. 
• Self-motivated with a results-driven mindset. 
• Strong analytical Mindset with ability to draw Sales reports. 
• Willingness to travel for meetings, retailer visits and industry events (essential – please do not apply if you are unable to regularly travel interstate) 
• Strong problem-solving skills and a customer-focused approach. 
• Hold an Australian Driver’s license. 

Please note, an annual international trip to the company’s headquarters in Norway may be required.  

Interested? Apply now! 

If this seems like the perfect role for you, please apply via LinkedIn and provide a resume and cover letter (optional but preferred). You can email Georgia should you have any questions via [email protected]. 

• Assist the Front Office Manager to operate a highly proficient and productive Front Office and communications department of the hotel. 
• Oversee Duty Manager/Supervisors/Team leaders and Guest Service Agents duties and responsibilities in the absence of the Front Office Manager to maximize productivity levels.
• Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused and tailored to each guest’s needs. 
• Full utilisation of the PMS and other systems ensuring accuracy in use and a range of accurate reports to meet operational needs are produced. 
• Undertake strategies in conjunction with the Front Office Manager to improve employee engagement leading to an increased employee engagement score and satisfaction.
• Plan and assist with recruitment, performance management and training of Front Office ambassadors.
• Maintain the security of monetary floats and ensuring cash handling procedures are strictly adhered to. 
• Liaise with Housekeeping and Engineering to ensure room standards are maintained while meeting guest expectations. 
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson. 
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.  

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

Please note this role is for work hours between 23:00 - 07:00

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.
• Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
• Be versed in the VIP arrivals and special requests for the day. 
• Be aware of group activity and crew movements, liaising closely with the Front Office Supervisor and/or Duty Manager, and assisting as required to prepare for such activity. 
• Have extensive knowledge of the Opera Front Office system with respect to reservations, check in, cashiering and check out.
• Be fully versed on hotel downtime procedures.
• Balance credit card and Food & Beverage point of sale transactions to journal reports for the approval of the Night Manager.
• Have an extensive knowledge of hotel services and facilities. 
• Restock Front Desk with full stationery and supplies in preparation for the next day.
• Program wake-up calls and ensure they are delivered.
• Assist with implementation and maintenance of Sofitel Brand Standards.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

As the Operations Manager you will be working a key Client account, managing 11 locations across Australia & New Zealand to ensure operational, financial, health & safety and quality KPI's are being consistently met across the scope of our contract.

You will have the ability to foster strong working relationships and oversee all aspects of service delivery. 

You will  have a consummate understanding of corporate hospitality management and a focus to drive operational performance across food services and Soft FM services.  Your experience and commercial savvy will allow you the capacity to seamlessly absorb potential new Client sites within the sector longer term.

Duties will include: 

• overall management of business activities across sites within your portfolio
• oversight of relevant food Safety and HSE legislation requirements
• ensure operational budgets & KPI's are met or exceeded
• support in the management of a geographically spread team

Who are we looking for?

You are passionate about providing excellent customer service with proven experience delivering contract services to key strategic corporate clients.  You have experience leading and managing a catering teams and have excellent stakeholder management as well as strong negotiation skills. 

• Highly developed MS Office skills including PowerPoint
• Demonstrated ability to manage and deliver on challenging key performance indicators
• Strong understanding of Human Resources management
• Good financial literacy
• Demonstrated experience managing food services
• Strong record of successfully managing HSE performance

 Why choose Sodexo?   

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit, and Spirit of Progress, are our greatest asset through their commitment and dedication.   

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.     

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

Reporting to the Director of Rooms, our Full Time Front Office Manager for Pullman Sydney Olympic park is responsible managing Front Office operations including guest arrival and departure, room inventory and availability, guest service standards and initiatives, loyalty recruitment, and room profitability.

Your opportunity
 

We currently have a 12-month maximum term contract opportunity for an experienced Iteration Manager Business Analyst (IMBA) to join our Technology team to facilitate, coordinate and deliver programs including delivering on business case objectives, business analysis, team velocity, project communication & reporting and change management. This role will work closely with all business stakeholders and report to the Technology Delivery Domain and will cover some day to day Operations support and escalation for Motoring systems. 

This role will offer hybrid work arrangements with the flexibility to work from either our Sydney Olympic Park and/or Sydney CBD offices and from home.  This role will require the ability to work 24 x 7 to support the Roadside team as and when required by the business or operation team.

Specifically your key responsibilities will include:

• Manage project initiation, analysis, planning, control, variation, measurement, reporting and closure
• Create the foundations and platforms required for BA / Business Owner collaboration and delivery team estimations on sound User Story capture/requirements
• Define and maintain a continuous improvement philosophy for your domain which support both technology and business strategy to drive simplicity, efficiency and exceptional customer experience.
• Liaise closely with the product owners and business stakeholders to assist in their completing the necessary steps for each projects success
• Examine unknown factors which define business problems.  Perform system analyses on web services, software programs and applications. Integrate new systems and programs with business operations
• Resolve project escalated issues and project change management
• Prepare project documents whereby scope, objectives, risks, assumptions, resources level, roles and responsibilities, schedules and deliverables are identified and defined
• Collaboration and negotiation with technical and business stakeholders to achieve optimal delivery in terms of cost, speed-to-market and business outcomes
• Track project and delivery costs and report on project status to stakeholders, customers and project team as required
• Vendor management to ensure SLAs and contractual obligations are being met.

About You

• Tertiary level qualifications in a relevant discipline (e.g. degree in Computer Science, Business or equivalent)
• 3-5 years of demonstrated Business Analysis experience in successfully delivering Software Applications and associated Business Process changes
• Demonstrated solid understanding of business needs and customer focus beyond the technical/technology aspects
• Demonstrated IM & Business Analyst Skills and practices in an Agile and Waterfall environment
• Highly effective vendor management and facilitation skills with experience working with offshore teams
• Ability to capture User Stories/requirements, agree acceptance criteria and manage ambiguity
• Demonstrated experience in Agile estimation and driving delivery according to estimations
• A willingness to get involved at a detailed level when required
• Ability to work effectively during periods of high demand and tight timeframes
• Experience in negotiation, conflict management and facilitating resolution
• Proven experience in effectively communicating with stakeholders at all levels
• Highly developed estimation and project financial management skills
• Strong interpersonal skills with the ability to easily develop new relationships with suppliers and colleagues and to influence and impact from front-line to GM-level

Amazing Benefits are Yours!

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

• Free My NRMA Membership which gives exclusive member marketplace benefits including discounts on fuel, health insurance, gym memberships, movie attractions & experiences, cafes & restaurants and many more
• Employee Referral Program where you may be eligible for a $2,000 referral bonus fee
• Opportunity for ongoing training and career development
• My Thanks reward and recognition program for great contributions to the team
• Opens the door to further career opportunities in the wider NRMA Group

Why the NRMA?

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

We thank you for your application in advance. Successful applicants will be required to complete pre-employment checks.

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

Are you a results-oriented and motivated customer-oriented sales professional who thrives on building strong connections and driving customer satisfaction? At Jitterbit, we are actively searching for a highly dedicated and enthusiastic Customer Success Manager to become an integral part of our team. As an Customer Success Manager, you will assume a pivotal role in the post-sales phase, where your expertise will be essential in nurturing, enhancing relationships with our existing customer base.

As an Customer Success Manager at Jitterbit, you will be at the forefront of our commitment to customer excellence. Your primary focus will be on maintaining and enhancing the satisfaction and success of our valued customers, while sourcing expansion opportunities. Here's how you will contribute:

1. Relationship Cultivation: You will take the lead in building and nurturing strong, enduring relationships with our existing customer base. By fostering open lines of communication, you will gain insights into their unique needs and challenges, positioning yourself as a trusted advisor.

2. Strategic Partnership: In this role, you will be instrumental in driving strategic agendas and initiatives with our clients. By aligning their business objectives with Jitterbit's solutions, you will play a vital role in ensuring that our technology continues to deliver exceptional value, enabling further expansion and growth.

3. Effective Communication: Your exceptional communication skills will shine as you become the main point of contact for customer inquiries, concerns, and strategic discussions. Through in-person interactions, phone conversations, and written correspondence, you will provide clarity and guidance to our clients.

4. Innovative Problem-Solving: At Jitterbit, we value an entrepreneurial spirit. As such, we encourage you to think creatively and 'outside the box.' Your ability to identify innovative solutions to our customers' pain points will be key to their ongoing success.

5. Collaborative Excellence: Success in this role requires close collaboration with cross-functional teams. By working closely with colleagues from various departments, you will ensure a seamless and holistic approach to customer satisfaction.

Based in Sydney, you will be the local face of Jitterbit for our Australian clients. Your physical presence and commitment to understanding their regional nuances will solidify our commitment to their success.