Please note this role is for work hours between 23:00 - 07:00
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.
- Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
- Be versed in the VIP arrivals and special requests for the day.
- Be aware of group activity and crew movements, liaising closely with the Front Office Supervisor and/or Duty Manager, and assisting as required to prepare for such activity.
- Have extensive knowledge of the Opera Front Office system with respect to reservations, check in, cashiering and check out.
- Be fully versed on hotel downtime procedures.
- Balance credit card and Food & Beverage point of sale transactions to journal reports for the approval of the Night Manager.
- Have an extensive knowledge of hotel services and facilities.
- Restock Front Desk with full stationery and supplies in preparation for the next day.
- Program wake-up calls and ensure they are delivered.
- Assist with implementation and maintenance of Sofitel Brand Standards.
Benefits, Rewards, Motivations
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.
