Customer Service Officer

SERVICE DESK AGENTS Commencing March / April 2024 $54,500 - $60,000 + super Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate. As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests. REQUIREMENTS - IT qualifications (completed or close to competing) and a curiosity for tech - Customer service skills - Problem solvers and team players - Available full time (Mon-Sun 6am - 8pm) - Australian Citizen