Are you in an operational leadership role and looking for your next challenge?

Are you a highly organised self-starter with the ability to manage priorities effectively?

Do you love a high energy working environment and have a passion for performance and guest satisfaction?

As our next Operations Manager, you will:

• Be responsible for the overall operational management, efficiency and forward planning for all departments (front office, engineering, housekeeping and food & beverage)

• Ensure the profitable operation of the front office and food and beverage department whiles improving and maintaining the operational and guest service standard

• Possess an authentic, personable service style that always blows guests away and a management style that empowers your staff to succeed

• Working directly with the General Manager will provide a high standard of training to help with ongoing employment opportunities.

Are you a results-oriented and motivated customer-oriented sales professional who thrives on building strong connections and driving customer satisfaction? At Jitterbit, we are actively searching for a highly dedicated and enthusiastic Customer Success Manager to become an integral part of our team. As an Customer Success Manager, you will assume a pivotal role in the post-sales phase, where your expertise will be essential in nurturing, enhancing relationships with our existing customer base.

As an Customer Success Manager at Jitterbit, you will be at the forefront of our commitment to customer excellence. Your primary focus will be on maintaining and enhancing the satisfaction and success of our valued customers, while sourcing expansion opportunities. Here's how you will contribute:

1. Relationship Cultivation: You will take the lead in building and nurturing strong, enduring relationships with our existing customer base. By fostering open lines of communication, you will gain insights into their unique needs and challenges, positioning yourself as a trusted advisor.

2. Strategic Partnership: In this role, you will be instrumental in driving strategic agendas and initiatives with our clients. By aligning their business objectives with Jitterbit's solutions, you will play a vital role in ensuring that our technology continues to deliver exceptional value, enabling further expansion and growth.

3. Effective Communication: Your exceptional communication skills will shine as you become the main point of contact for customer inquiries, concerns, and strategic discussions. Through in-person interactions, phone conversations, and written correspondence, you will provide clarity and guidance to our clients.

4. Innovative Problem-Solving: At Jitterbit, we value an entrepreneurial spirit. As such, we encourage you to think creatively and 'outside the box.' Your ability to identify innovative solutions to our customers' pain points will be key to their ongoing success.

5. Collaborative Excellence: Success in this role requires close collaboration with cross-functional teams. By working closely with colleagues from various departments, you will ensure a seamless and holistic approach to customer satisfaction.

Based in Sydney, you will be the local face of Jitterbit for our Australian clients. Your physical presence and commitment to understanding their regional nuances will solidify our commitment to their success.

We are seeking a passionate and innovative Conference and Events Operations Manager to join our team on a 12 month parental leave contract.  This is a ‘hands on’ role and working alongside your team you will deliver exceptional service to our guests making their experience at the Sofitel Gold Coast Broadbeach “Magnifique”. 

The Role

• Ensuring conference, functions and events are operated in an efficient and profitable manner
• Ensuring team members are trained and competent in all service procedures to ensure a luxury guest experience 
• Ensuring the ordering and replenishment of all stock required for the efficient and smooth running of the department i.e. bar and floor.
• Liaising with customers and Chef/Kitchen brigade to ensure service times are adhered to
• Monitoring the financial results of the department, managing and forecasting wage costs and all other expenses
• Working closely with the Conference and Events team to ensure smooth transitions from planning to execution 

We are looking for a Guest Service Agent (Hotel Front Reception) to join our Front Office team on a Casual basis working 4-5 days per week. Reporting to the Front Desk Manager, you will Infuse our values; Guest Passion, Sustainable Performance, Trust, Spirit of Conquest, Innovation and Respect into everything you do. You will have a passion for the Hospitality Industry and be committed to delivering high levels of customer service. 

The role:

• Provide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously.
• Participate in training and development programs to enhance skills and capabilities.
• Promote and up-sell hotel facilities through strong product knowledge.
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality and the issuing of room keys.
• Maintain procedures in relation to credit and cash transactions and accounting documentation.
• Attend to guest requests efficiently and effectively, constantly striving to provide Total Guest Satisfaction.

At Accor, we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Centrally located on Macquarie Street, the 296-room Ibis Styles Hobart is Tasmania's largest hotel and is a short walk from Hobart's famous waterfront and Salamanca Market.

We are seeking a part-time Guest Service Agent who wants more than just a job. Come, share your passion and start your journey with us at the Ibis Styles Hobart!

As a Guest Serve Agent, you will work across all areas of the Front Office. No two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check-in, check-out, valet parking, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.

What you will be doing:

• Provide efficient, friendly and professional service to all guests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.
• Logging all guest requests to ensure all request are met within established timeframes
• Following up with the relevant team member to ensure guest requests are being fulfilled
• Assisting and directing guests with local attractions and directions
• Securely storing and delivering guest luggage
• Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience

The Position:

We are currently seeking a Service Manager to join our team in Client Solution Centre Call team. In this role, you will be responsible to manage the Client Solution Centre Call Team who provides customer service and support to our clients and organisational team in the Disability Employment Service, Workforce Australia and Parents Next Contracts. Reporting to the Operations Manager, you will oversee a team of Client Solution consultants within your designated area, as well as all relevant KPI measures. 

Key Responsibilities: 

• Ensure team Key Performance Indicators (KPIs) and contractual obligations are consistently met and exceeded. 
• Establish and communicate clear direction for the effective operations of all locations / ESAs, set objectives and priorities, promote effective teamwork and innovative solutions. 
• Develop the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities to learn through formal and informal methods. 
• Be accountable and transparent to the Operations Manager with respect to business risk, governance, contractual and financial performance.