The Position:
We are currently seeking a Service Manager to join our team in Client Solution Centre Call team. In this role, you will be responsible to manage the Client Solution Centre Call Team who provides customer service and support to our clients and organisational team in the Disability Employment Service, Workforce Australia and Parents Next Contracts. Reporting to the Operations Manager, you will oversee a team of Client Solution consultants within your designated area, as well as all relevant KPI measures.
Key Responsibilities:
- Ensure team Key Performance Indicators (KPIs) and contractual obligations are consistently met and exceeded.
- Establish and communicate clear direction for the effective operations of all locations / ESAs, set objectives and priorities, promote effective teamwork and innovative solutions.
- Develop the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities to learn through formal and informal methods.
- Be accountable and transparent to the Operations Manager with respect to business risk, governance, contractual and financial performance.
