Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Join a worldwide leading design and system integrator of Intelligent Transport Systems. SICE utilises the latest technologies (developed in-house) in ITS & Tunnel management and control systems.

SICE ANZ is currently embarking on exciting growth and we have a great opportunity for an enthusiastic, versatile and results-oriented Engineering Manager to join our team in Sydney.

Key responsibilities include but are not limited to:

• Offer expertise in integration strategy and contribute to effective project execution, including the management of project-specific activities such as tunnel closures.
• Develop and support commissioning strategies for various projects as required.
• Evaluate and contribute to integration strategies across various projects as required.
•  Define and establish the SICE “Way of Working” when it comes to aligning technical solutions among projects, ensuring well defined and consistent engineering processes within and across projects (e.g.: requirement analysis and traceability, definition of work breakdown structures, design content/phases/COTS, approach to implementation, testing and commissioning), overseeing the selection of tools for projects, such as requirement traceability tools, testing tools, defect management tools, etc., and supporting the establishment and tracking of the above “Way of Working” in all new projects.

• Work closely with local and off-shore SICE’s product team to define, validate and agree required improvements, new functionalities, architecture changes, etc. to conform our product roadmap for Australia.

• Conduct regular audits of technical processes and solutions
• Serve as the technical point of contact for all matters outside project technical issues, including presenting roadmaps and discussing potential new functionalities.
• Propose enhancements to existing clients.
• Support the Business Development team in tenders as required.

The preferred candidate will meet the following requirements:

• Tertiary qualifications in engineering or equivalent experience
• Over 5 years’ of relevant experience in similar engineering management roles, ideally within similar ITS/Tunnels/SCADA projects
• Relevant experience in technical project management, testing and commissioning management within the ITS industry
• Strong knowledge and expertise of engineering processes, tools, and technical solutions within the ITS industry.
• PLC/SCADA architecture knowledge
• Advanced level of use of MS Office tools
• Strong knowledge of testing tools
• Good knowledge and understanding of software development processes and methodologies
• Excellent ability to adjust to new environments and situations
• Strong communication and leadership skills, both verbal and written
• Excellent problem-solving ability and analytical skills
• Ability to work collaboratively as well as autonomously in an efficient manner
• Demonstrated ability to work on multiple projects concurrently.                                                                                                                                                                                                                       

• Be part of large scale infrastructure projects.
• Real opportunities for learning and growing in a cross-functional, multi-cultural team.
• A collaborative and supportive work environment where everyone has the chance to make a difference.
• Access to employee benefits such as additional leave entitlements, learning and development, EAP, and more!

SICE ANZ is an Equal Opportunity Employer, inviting you to join an organization dedicated to fostering a diverse, inclusive, and collaborative working environment. We actively encourage applications from women, individuals of Aboriginal and Torres Strait Islander descent, and those from diverse backgrounds. Your unique perspectives contribute to our collective strength. Be part of a team that values and celebrates diversity – apply today.

Due to the high volume of applications received, only successful candidates will be contacted. We apologize for the inconvenience.

Unsolicited applications from recruitment agencies will not be accepted.

We are actively looking for Infrastructure Manager for a permanent position. This exciting opportunity is with a well-established global IT service provider known for its excellence in the industry.

Responsibilities:

• Develop and implement an IT strategy / roadmap in alignment with the company's overall goals and objectives.
• Manage the IT budget, including identifying cost savings and optimization opportunities.
• Oversee the design, implementation, and maintenance of the company's technology infrastructure, including hardware, software, and network systems.
• Monitor, maintain, and optimise the current IT infrastructure.
• Optimise the existing IT infrastructure, networks, cloud, cyber security, and end-user computing.
• Lead a small team to manage and deliver the IT technical infrastructure stack.
• Stay up to date with the latest technology trends and best practices, and recommend new technologies and approaches that can improve the company's IT operations.
• Manage networks and computer systems in the organisation to ensure optimal performance.
• Manage and Maintain Active Directory and Cloud Applications.

Requirements:

• Minimum 10 years of IT experience, with at least 2 years in people leadership and at least 5 years in management of on-prem and cloud.
• Hands-on technical experience with M365, AWS (Preferably), and Networks.
• Strong Infrastructure background (Servers, Storage, Virtualisation).
• Managing a team of two Senior System Administrators and External Vendors.
• Strong experience with Endpoint Management solutions (Windows SCCM, Intune, Endpoint Manager, etc).

About Us

We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at [email protected].

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

In this pivotal role, you'll collaborate closely with our Executive Assistant Manager, Director of Food and Beverage, and Food & Beverage Manager, focusing on the seamless execution of Conferencing and Events across various spaces, including the Convention centre, Resort, and other venues. Your responsibilities will span guest relations, team supervision, financial management, equipment coordination, and ensuring top-notch food and beverage service. With a hands-on approach, you'll actively contribute to revenue growth, cost control, and overall customer satisfaction. From overseeing function setups to efficient inventory management, this role is dynamic and central to our guest experience. If you're a dynamic leader with a passion for events, we'd love to welcome you to our team!

• Learn and thrive within an agency culture that’s ‘limited by nothing’ with a genuine commitment to its people 
• Strengthen your skills at the intersection of brand/consumer, business/purpose and digital/social PR with a key focus on innovation, big brands and the technology sector 
• Be inspired working on the world’s biggest brand campaigns executing on enviable campaigns in travel/tourism, technology, retail and big name consumer and corporate local brands
• Collaborate with teams across Thrive’s AU/NZ network

Your Opportunity.

As an ambitious Account Manager at Thrive you will play an important role on some of the agency’s most prestigious and highest profile brands in the world along with a local portfolio of accounts. This is a great opportunity to learn and grow with one of the region’s most revered public relations agencies sitting at the intersection of digital, consumer/brand and business/purpose PR, and working across the agency’s network of offices in AU & NZ. 

• You will work with some of the world’s biggest brands in tech, travel and tourism, automotive and more ~ Thrive has an unrivaled portfolio in Australia representing gaming giant Ubisoft, GoPro, ASUS, LEGO, Cisco and others including travel and exciting launches and conferences
• You will have the opportunity to be a part of a team of specialists executing creative and strategic communications and being involved with all aspects of execution and client servicing. 
• You will have the platform to step into challenging new opportunities as they arise across the agencies putting your hand up for passion projects and new business efforts
• Ability to work from other AU & NZ offices temporarily or longer term

Team & clients.

In this role you will work with and learn from some of the smartest  PR & social consultants in the country while contributing to a number of clients who respect and value the work we do. You love multitasking and are driven to successfully lead and manage the day to day running of accounts. You are exceptional at proactive team communication, spontaneous with ideas, a solid writer and will invest time growing your local media network and leveraging the extensive community around Thrive. You love keeping your finger on the pulse with daily news, business and brand news in Australia, love researching and flexing your muscle in media relations and supporting on business development. You love the thrill of delivering high profile events with influencers and integrated social/digital and are curious to learn more about evolving communications methods. You will love ideating and learning how to dial up your creative skills. Most of all, you love being in the detail and part of an exceptional team!

Learn, grow and make enviable local business contacts.

You’ll participate in ongoing learning and development opportunities delivered across the agency including Thrive’s industry first Tech Academy.

You will be thirsty to learn and grow from not only exceptional people around you, but from your clients who will provide unrivaled opportunities on a global and local scale. And, doors will open for you with new contacts and networks as you leverage Thrive’s first-class reputation. 

Your experience, approach & impact.

• 5+ years of experience in an agency, media or inhouse communications role 
• You share our values : you’re passionate, accountable, curious, of high integrity and you thrive on collaboration with a #OneTeam approach. 
• You are positive, have an energetic approach to your work and are a natural problem solver
• You have engaged in some media relations work and understand the media landscape and social media landscape in AU. 
• You hustle internally and externally to get the job done for your team and clients.

This is Thrive. 

Culture is everything. It's a reason why we have a 100% return rate by working parents, have 89% retention of retainer clients, have had consistent leadership for more than two decades, embrace diversity in our workplace and have a myriad of Thrive team and client 'boomerangs'. Thrive has a clear vision and mission to deliver impactful work and we have grown by continuing to diversify and be early adopters of technology and global trends. Thrive is not a ‘hot then not' agency. We are not an ad agency trying to be earned and PR specialists. We are uniquely Thrive helping our people, brands and community to do just that. Our team is made up of in-house media, creative and digital specialists who work across five locations in Melbourne, Sydney, Brisbane, Gold Coast and Auckland delivering strategic communications services for brands including Blackmores, LEGO, ANZ Group, Temple & Webster, Cisco, Australian Food & Grocery Council, News Corp, Tinder and Harley Davidson.

Thrive values work-life integration including hybrid flexible working (Mondays and Fridays work-from-home) and delivers many benefits including an additional annual wellness leave day, work from any location rotations, Thursday team meet ups, early Friday knock-off, various bonus options and more.

Visit us here for more information - @thrivepr /  www.thrivepr.com.au

CVs to [email protected].

Who are GWA?

Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark.

At GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.

Your new role

Due to movements and growth opportunities, we are seeking a Business Development Manager to join our Melbourne Commercial sales team. Your focus will be plumbers and developers in all facets of residential and commercial construction. This includes individual plumbers, plumbing businesses, builders and developers.

Reporting to our VIC Commercial & Design Manager, a ‘typical’ day will see you developing and maintaining relationships with key external decision makers and influencers to our is embedded and business opportunities are identified across the entire construction market.

Most importantly, you will manage key accounts at a senior level, supporting the sale of all commercial offerings. You will deliver this by assisting in the preparation of budgets and sales targets, ensuring that GWA deliver on agreed targets and growth expectations.

This is a great opportunity where you can bring your passion and experience from within the building and construction industry to help GWA bring to life our purpose.

About you

As a Business Development Manager with a minimum of 5 years’ previous experience from the commercial, building and construction industry, you’ll be:

• Great at developing and maintaining relationships with work colleagues and customers
• Able to influence business leaders, distributors and retailers, to achieve improved commercial outcomes for GWA
• Have excellent communication skills with the ability to engage effectively with internal and external stakeholders at all levels
• Have knowledge of, and skills in, applying the principles and processes in developing and implementing marketing strategies and sales techniques.
• A good understanding of product development
• And preferably hold a Diploma or Tertiary qualification in Marketing Business, Architecture or Design

What’s it like to work at GWA?

Culture is key for us and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.

Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.

GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.

What else do we offer?

• Flexible and hybrid working options
• Competitive remuneration and bonus structures
• Paid parental leave program
• Great Rewards program - exclusive access to discounts and cashback rewards at your favourite stores
• Bathrooms & More program - great discounts on a wide range of our products
• Volunteer and Community Service Leave
• Option to purchase additional annual leave

As well as other great benefits like discounted health insurance, financial advice, annual flu vaccinations, access to a range of online fitness programs via our Wellbeing Centre...and much more!

Interested?

Come join us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences!  For more information please contact Emily Jaajaa, Talent Acquisition Specialist ([email protected])

GWA Group does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

You must be a citizen or permanent resident, or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.

Please note that we are not accepting applications from agencies at this time. 

Do you inspire people to learn? Are you a qualified, experienced trainer passionate about delivering best in class customer experiences who can deliver results?

We are looking for an experienced trainer to design, develop and roll out customer service excellence training to our national frontline teams. 

Rentokil Initial is one of the largest business services companies in the world. Our company operates in all major economies of Europe, North America, Africa, Asia and the Pacific. The company has some 78,000 employees providing a range of support services in over 50 countries worldwide.

To be successful in this role you will display demonstrated understanding of Contact Centre CX concepts and a variety of interactions practices, quality initiatives, coaching and mentoring, internal sales and the unique demands of frontline staff.

In this role, you will:

• Determine the training requirements for various teams.
• Develop training materials including video tutorials, guidelines and SOP’s
• Determine instructional methods such as individual training, online, face to face, demonstrations, meetings and workshops
• Customer service training as well as personal development for employees
• Foster the highest level of  customer service both internally and externally to contribute to customer growth and satisfaction

Essential criteria:

• Nationally recognised Certificate IV Training & Assessment or other relative discipline
• Previous experience in training in a similar role
• Be able to travel to deliver training
• Confidence in delivering training across all levels of the business
• High level of proficiency in Microsoft applications

Desirable criteria:

• Possess solid business acumen
• Have the experience to show proven results in performance improvement
• Proficiency in Genesys pure cloud application

This is an exciting and challenging position with an organisation that values its people. In return you will be rewarded with a generous remuneration, onsite parking and ongoing support and training.

If this sounds like you, apply now!

Employee Testimonials -

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

·     ASX 300 listed financial services organisation

·     Flexible & hybrid working arrangements

·     Sydney location

Do you want to:

·       work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?

·       understand the strategic direction of your organisation and how your effort contributes to success?

·       work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?

·       work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?

·       be recognised and rewarded for your performance?

·       work for an organisation where ‘C-A-R-E’ are their values?

·       have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management.  We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Who we’re looking for:

• Collaborate and ideate: Work closely with marketing team peers to brainstorm and conceptualise design solutions that align with the brand’s vision and goals.
• Design and execute: Create visually compelling graphics for various platforms, including but not limited to website assets, social media content, marketing materials, and product packaging. 
• Maintain brand consistency: Develop and implement brand guidelines to maintain a cohesive and recognisable brand identity.
• Lead and mentor: Effectively lead and mentor the teams’ graphic designer.
• Team collaboration: Collaborate with cross-functional teams to understand business and project requirements and contribute to a positive and creative team culture.

This role is responsible for the management and delivery of branded assets and tactical marketing campaigns across Novated, Small Fleets and Enterprise customer audiences based on a clearly defined marketing calendar.

This role is highly suited to a senior graphic designer with campaign execution and management experience working within a medium to large corporate company, looking to increase their responsibilities and remit beyond pure graphic design.

Reporting to the Director of Marketing, this role will maintain the clear and consistent application of the FleetPartners brand, developing creative outputs for print and digital communications, and promoting FleetPartners plans, services and activities. In doing so, help to build brand recognition, ensuring a single, clear, consistent voice to customers and other stakeholders (investors, team members).

What you’ll be doing:

• Utilising the recently redefined brand guidelines, manage the successful execution of tactical marketing campaigns for example:  
• Execute quarterly vehicle specials campaign (RM presentations, social tiles, website updates, client eDMs, flyers, posters
• Refresh quarterly ‘FP Thrive’ wellness promotion with a new prize pool including website updates, pull-up banners, DL flyers, video
• Ad hoc assets to support this business – design and typeset white papers, FAQ docs, branded templates, brochures, flyers
• Manage the social media schedule including asset production and publishing (utilising the content provided by the Marketing Manager)
• Design and publish website and intranet visual design assets e.g. masthead banners, new web content
• Design and typesetting of annual corporate reporting (Annual report, Sustainability Report, Notice of Meeting, Shareholder communications etc)
• Source business and key stakeholder requirements across a range of branded assets including but not limited to print collateral, branded merchandise, office signage, digital assets, forms, eDMs, operational communications, presentations, video, social
• Undertake detailed quality assurance to ensure all brand assets produced by the teams’ graphic designer and this role are 100% compliant with the new brand guidelines and are benefit-led.
• Manage stakeholder review and sign-off process (business subject matter experts, legal, Director of Marketing, risk, customer service, IT).
• Continue to work on the building of brand assets for use by Relationship Managers (Canva templates).
• Negotiate and coordinate with suppliers on the production of assets – print and branded merchandise.

You will have demonstrated experience managing multiple projects, tasks and competing priorities, to deliver high-quality work on deadline.

You are a great people person, known for your ability to effectively collaborate with peers, colleagues and stakeholders at all levels of an organisation and relish being part of campaigns that cross multiple functions and business units.

You’ll have:

• Experience in marketing campaign management.
• Very strong graphic design experience with high proficiency in Adobe Creative Suite, InDesign, Illustrator, Photoshop and Acrobat.
• Demonstrated experience and ability to interpret briefs to produce creative, professional and customer-centric design outcomes.
• In-house client-side (medium to large corporate environment) experience.
• Experience working across a wide range of marketing mediums – traditional and digital and through the marketing production process.
• Strong project management experience.
• Excellent attention to detail.
• Strong organisational skills and self-motivation.
• Proficient in MS Office Suite. 
• Excellent written and verbal communication skills, including high attention to detail / proofreading skills.
• A track record of delivering on commitments. 
• Effective and positive people management experience.
• Demonstrated ability to work in a dynamic and fast-paced environment.
• Strong stakeholder and relationship management skills.

Highly desirable but not essential

• Agency-side experience will be highly regarded.
• Working knowledge of Hubspot.
• Working knowledge of Drupal.
• Working knowledge of Canva.
• Working knowledge of Figma.

• 7 additional days of annual leave per year.
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• a ‘Dress for your Day’ policy.
• flexible and hybrid working arrangements.
• Rewards programme, including a range of discounts from a variety of retailers
• an extensive range of other employee benefits.

About Ofload and our mission 

At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts. 

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we are recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change,  join us on this incredible journey!

The Role:

As the Finance Reporting Manager, you will play a pivotal role in overseeing the financial reporting processes, ensuring compliance with accounting standards, and providing valuable insights to support strategic decision-making. This position requires a proactive individual with a strong background in financial reporting in large organisations or scale ups. You will be a strong technical accountant and always looking for areas to improve.

Key Responsibilities:

• Manage the end-to-end financial reporting process, including preparation and analysis of financial statements, ensuring accuracy and compliance with regulatory requirements.
• Collaborate with internal stakeholders to gather relevant financial data and provide insights for management reporting.
• Implement and maintain robust internal controls to safeguard financial information and ensure adherence to accounting policies.
• Stay updated on accounting standards and regulatory changes, ensuring the company's financial reporting practices remain in compliance.
• Ensure balance sheets are up to date and Ofload is ready for any auditing

Qualifications and Skills:

• Bachelor's degree in Finance, Accounting, or a related field. CPA or CA certification is highly desirable.
• Proven experience in financial reporting, preferably in larger organisations.
• Strong knowledge of accounting principles and standards.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills, with the ability to collaborate across departments.
• Experience with ERP systems

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.

We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.

LegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. We have assisted over 200,000 businesses across New Zealand, Australia and the UK, and we’re just scratching the surface. We were named Law Firm of the Year at the 2021 and 2022 Australasian Law Awards, and a 5 Star Employer of Choice by Australasian Lawyer in 2023.

The Opportunity

As a Client Success Manager, you will be part of our Client Success team that prides itself on providing outstanding service to our 10,000+ clients. We know that exceptional client service keeps our members happy, which is the fuel for our growth.

Our Client Success Managers work with our members to ensure their businesses get the legal assistance they need in an efficient and valuable way. Our best CSMs take the time to understand a client’s business goals and challenges and work collaboratively with the client to deliver effective short and long-term solutions. They continuously work on their legal product knowledge and they are business savvy. They are proactive, organised and diligent. And they never tire of speaking to our member clients!

Key Responsibilities

• Establish relationships with new members and onboarding them to our member platform.
• Drive the value of our membership by supporting members to regularly engage with our Legal team.
• Identify upgrade or extension opportunities and provide quotes.
• Act as the go-to person for any client questions or concerns, including responding to queries about our member platform or the legal services provided by us.
• Action client feedback to continuously improve our membership offering.
• Analyse member usage patterns to identify potential issues and encourage members to get the most value out of our membership.
• Relay feedback on our membership and the client experience to other LegalVision teams to improve the member experience.

You’ll have challenging but attainable KPIs, talented colleagues, supportive leaders and excellent tools to help you succeed in the role. You will receive both formal and on-the-job training to give you a strong understanding of the legal and commercial needs of Australian and New Zealand businesses.

The Ideal Candidate

• Experienced in customer service/account management: You have at least six months of experience working in a customer service or account management role, and are excited to pursue a career in this area. Legal experience is not required for this position, training will be provided.
• Passionate about helping clients: You have excellent client service focus and the ability to problem-solve or sell additional services when appropriate. You’re dedicated to creating support experiences that exceed client expectations.
• Personable, empathetic and understanding: A friendly and professional demeanour will get you far as this role will be client-facing and relies upon identifying and solving client problems.
• Driven, autonomous and efficient: You work independently and take ownership of your own activities and responsibilities. You are constantly looking for ways to challenge yourself and to improve yourself and the systems around you.
• Business and tech savvy: You will be using our innovative in-house technology to assist clients. You pick up new skills quickly. You are able to get into the mind of a business owner and understand their priorities and concerns.

The Perks

• Fast-paced environment with exciting growth opportunities for high performers.
• Talented and energetic teammates across Australia, New Zealand and the UK.
• Ability to earn an additional 5 days of annual leave per year, plus paid birthday leave, volunteering leave, and parental leave.
• Annual budget to spend on external learning and development.
• Regular team socials, drinks and team lunches.
• Vibrant office environment in Surry Hills which is super close to Central Station, and flexible work-from-home options.

Apply today!

If this role sounds like it could be a great next step, we’d love to hear from you. Applications will be reviewed on a rolling basis and will close once the role is filled, so apply early to avoid missing out.

A note to recruiters: we’re all over this role, so there’s no need for you to get in touch. LegalVision does not accept unsolicited CVs or responsibility for any fees related to unsolicited CVs. Thanks!

Who we are, what we do & why we do it

We are Dext, the market leader in accounting & bookkeeping automation software, trusted by over 1 million Small and Medium Businesses (SMBs) worldwide. We serve accountants, bookkeepers and SMBs (through their accountants or increasingly directly via e-commerce).

Our suite of tools makes accountants more productive, profitable and powerful. In doing so we give them back the most precious commodity, time, which they can use to add greater value to their clients.

The role - what you’ll do

We are seeking a new General Manager to lead our APAC region, which includes the direct leadership of the sales function. Reporting to our CRO, Glen Foster (https://www.linkedin.com/in/glenfoster1/ ) who is based in London, you'll run a team of revenue generation specialists with the support of small leadership team who head up Account Management & Customer Success, New Business and Business Development. You'll also have a small Marketing team and a People and Finance team to support on a day to day basis.

Key Responsibilities

• Build, develop and lead a diverse team to deliver against revenue and active client growth targets.
• Represent Dext externally as the senior representative for APAC, owning the strategy and budget needed to win the market. This will include working alongside the Chief Revenue Officer and the Senior Leadership team, to ensure alignment with the global company strategy.
• Provide expertise on local market dynamics and needs. Ensure central functions (esp. product, marketing, CS) understand those needs, and hold them accountable for delivering to them.

Success Measures

• ARR bookings performance of APAC against target.
• Cost Management to P&L goals
• Employee NPS, Retention and Success.
• Customer NPS
• Active client

About you - what we are looking for

Skills

• Ability to recruit, develop and coach the Dext APAC team; managing people on their team for the full 'life-cycle' of their time at Dext
• Building and owning the employee culture in APAC
• Set the strategic direction for the APAC business, translating strategic direction into regional-specific sales and marketing strategies and tangible implementation activities.
• Has a strong grasp of the key business KPIs and has the ability to accurately forecast revenue and costs
• Ability to define, refine and improve marketing, sales and customer success methodologies
• Is experienced at influencing at the highest levels - working both at the C level and also with other directors within the organisation
• Strategically highly competent. Ability to set and execute on a vision which maximises value for us and our customers
• Ability to work collaboratively to create a strong go-to-market proposition for their market, targeting prospects, and translating customer needs, whilst accounting for internal capacity and competency. The output of this work should be a clear plan for achieving predictable, on-target revenue for their market.
• Ability to identify, negotiate and execute strategic partnerships with relevant market players to help drive sales and customer growth.

Knowledge

• Strong understanding of the competitive landscape we operate in; keeps abreast of the value proposition and limitations of competitors within the same space as Dext, as well as newcomers entering the market.
• Clear understanding of our full product suite and the value it can provide customers. Keeps up-to-date with all new releases, and proactively builds knowledge of upcoming features / services into sales strategies for the coming months.
• Experience of successfully managing a commercial team in a fast growth SaaS environment, closing deals at various levels of complexity, and generating expansion revenue. Understands how to lead a multi-functional sales team; ideally should have experience leading the pre- and post- sale commercial function(s) in a hyper-growth environment (+40-50% YoY growth).
• Strong understand of SAAS metrics and KPIs as well as levers to improve performance of key metrics over time

Behaviours

• Committed to collaborative working practices. Experience working across functions and geographies, including Marketing, Product, Finance and Revenue, and able to set standards within the region team for those practices.
• Acts as an Entrepreneur for the region in question, with responsibility for targets, P&L and the team. Strong financial understanding of SaaS KPIs and how they impact the overall strategic company goals.
• Brings gravitas to commercial relationships, demonstrating natural leadership tendencies for your team, throughout the company and for customers.
• Accustomed to working in a fast-paced, ever-changing environment; able to remain calm and focused, and pivot quickly when necessary.

These are our ideal requirements, but we hire based on potential, not just on experience, and we know that some people are less likely to apply for a role if they don’t meet 100% of the criteria. At Dext we are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies.

You can read more about our Diversity & Inclusion commitments here.

What you will be a part of

We are a highly ambitious, innovative, market-leading FinTech. We are a global, well-funded business but have the dexterity and pace of a scale-up. We are uncompromising in our desire to achieve our best, day-in day-out, and we have three clear values which guide everything we do:

Be Brave - Everyone in the company has a voice to challenge ideas and the status quo.

Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do.

Be Together - We are one team. There is no such thing as individual success without team success.

What we will give you - the perks

• Opportunity to join a rapidly growing region in a global FinTech

• Competitive salary and vacation policy
• Comprehensive benefits
• Flexible work environment
• Great community with build your career - regular team events, end-of-quarter learning days, coaching

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

Meet The Team: CLICK HERE

Main Responsibilities

• Communicating with customers & ensuring customer satisfaction on emails & live-chat
• Handle customer queries professionally, provide knowledgeable solutions and follow up as required
• Ensuring customer profiles & communication is documented
• Working with the returns team on processing returns & faulty replacements
• Assisting with warehouse duties and stock management
• Provide backup and support to other Customer Service team members as/when requested

• Previous customer service experience (either online or in-store)
• Strong organisational skills, ability to multi-task & show initiative
• Experience in a fast paced working environment
• Excellent communication skills
• Excellent attention to detail
• Strong grammar skills
• Comprehensive computer skills with an iMAC

• Generous monthly clothing allowance + ongoing discounts
• Fun events throughout the year
• Exciting career opportunities
• Onsite gym, weekly pilates onsite
• Kitchen stocked with goodies including fresh fruit and coffee