What you get to do in this role:

• Manage a book of digital renewals as the primary or secondary driver in close alignment with the Digital Sales Representative.
• Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from ServiceNow.
• Engage independently in customer conversations around renewal timing, pricing, legal, and general customer needs.
• Identify customer needs and demonstrate account management capabilities to guide renewal closure.
• Maintain an understanding of ServiceNow licensing models to provide both sales and customer assistance in licensing discussions.
• Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
• Own renewal forecasting cadence and opportunity management and ensure forecast is accurate and escalate risk as needed.
• Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
• Present renewal proposal(s) and customer options and notify customer of upcoming contract expiration.
• Work with Legal, Deals Desk, and Sales Operations to resolve complex issues regarding approval and finalization of executable OF.

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover a career at our Orrcon Steel business at our Salisbury location as a Communications and Social Media Specialist. Orrcon Steel is a manufacturer of steel tube and pipe and leading Australian steel distributor with nationally recognised brands.

At Orrcon we’re passionate about driving sustainability outcomes that matter to our communities. We’re also focussed on innovation, using technology such as VR and marketing automation to increase our customers’ experience.

Reporting to the Marketing Manager, you will be responsible for managing internal and external social media communications for Orrcon and Metalcorp businesses. You’ll work alongside a supportive, experienced, and diverse team where your ideas and contribution will be valued and encouraged. 

You don’t have to come from a steel background - perhaps you have developed your Social Listening and Social Benchmarking skills in a broader manufacturing, corporate or agency space. Where you will add value from day one will be by using your natural curiosity and inquisitive nature to learn about our products and curate engaging and creative content. Guiding various business stakeholders on Orrcon’s brand positioning and key brand messages, you’ll ensure our brands are consistently represented.

You will receive a competitive remuneration package, attractive superannuation options and a profit share plan (annual bonus) along with formal and informal learning to expand your skills. You’ll also have access to various health and wellbeing initiatives such as fitness passports and our EAP provider.

What Will You Do?

As a valued team member of the marketing communications team, you will:

• curate engaging and creative on-brand content
• take ownership of our social media strategy and guide the business toward future enhancements
• liaise and build relationships with the business to generate positive PR stories
• upskill our leaders on communication skills and social media engagement

More About You

As the Subject-Matter-Expert in content creation, you will have a demonstrated understanding of communication & social media channels and their back-end structures. You will bring:

• proven experience with activating communications and communications campaigns
• the ability to engage and influence people at all levels of business
• a comprehensive analytical skills set, allowing you to observe, assess and make use of data
• a relevant tertiary qualification such as marketing, journalism or communications
• be experienced in the use of social suites such as Brandwatch and Hootsuite as well as the full MS Office Suite

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

An exciting opportunity for a Quality Assurance Specialist has become available within the National Buying department of ALDI stores, based in Minchinbury. This position is a permanent full time opportunity

Step into this role, where you'll become a key part of a team that stands as the guardians of product safety and quality for the National Buying department. Our Quality Assurance team are the watchful eyes ensuring the smooth and effective implementation of critical processes throughout the entire lifecycle of a product.

Your role will play a crucial part in ensuring that ALDI's products maintain the highest standard of quality and safety. By ensuring each product's journey from conception to our stores is seamless and up to our exacting standards, you make a real difference to our customers' experience.

What does the role look like? 

• Work with the Buying teams, QA team, Suppliers and Technical Service Providers to develop and communicate QA requirements
• Support the implementation of QA processes
• Develop product performance requirements and support the implementation into contracts
• Ensure ALDI branded products are compliant with mandatory standards and ALDI requirements
• Keep the Buying team informed of changing compliance requirements/standards
• Facilitate product compliance testing including external and internal testing
• Coordinate quality assurance projects
• Liaise with the Customer Service Department on complaint trends

A new opportunity to join the Project Management Office (PMO) have become available within the National Finance and Administration Department of ALDI Stores, based in Minchinbury. This is an 18-month fixed term contract.

As a Specialist within the PMO, you will support and assist the Project Management Office (PMO) in the successful planning, execution, and completion of work across numerous PMO streams. You will play a crucial role in developing training resources, coordinating activities and meetings, ensuring effective communication among team members and stakeholders, and monitoring the project progress.

What does the role look like?

• Facilitating and organising training sessions for project leads on the project management concepts, processes and deliverables
• Facilitate effective communication and collaboration among key stakeholders and project teams through memos, work instructions, and formal proposal submissions
• Ensure department documentation is accurate, up-to-date, and easily accessible
• Contribute to the development and improvement of project management processes, tools, and best practices to enhance efficiency and effectiveness and provide recommendations for improvement
• Track project and department progress to identify potential risks or delays, providing updates to stakeholders through generating status reports
• Support project teams with the creation of project plans, defining project objectives, deliverables, timelines, and resource requirements including coordination and allocation of project resources
• Support the Executive Manager as required with general administrative duties

An exciting opportunity for a Specialist has become available to join the Business Transition team within the National IT department of ALDI stores, based in Prestons NSW. This position is a fixed-term contract until 30 May 2025.

As a Data Specialist you will be responsible for ongoing monitoring and analysis of the new business processes within the SAP Centric Software landscape across all departments. You will support the creation of visual representation of key data logs within the Celonis system with a focus on process utilisation and improvement. Working both proactively and as per business requirements you will identify opportunities to drive performance and automation across the entire business.  

What does the role look like?  

• Coordinate meetings with key stakeholders from multiple departments to identify, facilitate and align on cross functional demands
• Drive the collection cleansing, merging and management of data from various sources across the business and oversee the automation and documentation of tasks
• Drive continuous improvements of the SAP systems, development practice and processes that support scalability and optimise supportability
• Accurate documentation of how data represents process execution to support technical and business comprehension.
• Design and develop end-to-end optimised data pipelines and data transformation
• Close collaboration and alignment with process experts from all business areas

The Customer Experience Specialist is pivotal in focusing on first call resolution for our customers and advisors within each interaction. This experience will apply to all TAL product lines (Retail, Direct and Investments) and as you put yourself in the customer’s shoes, you will be the smiling face of TAL.

Key responsibilities include:  

• Servicing inbound calls for new and existing TAL & Asteron products within a timely manner.
• Educating our clients on the importance of their Life Insurance policies or investment products.
• Proactively manage relationships whilst monitoring service delivery and quality.
• Support team mates to collectively achieve desired customer outcomes.
• Respond to escalations and complaints - take responsibility to obtain a quick resolution. 

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

We are looking for a GRC Specialist to support CDC Data Centre’s enterprise risk management program, enterprise policy management framework and quality assurance activities. The incumbent will contribute to business resilience and continuity frameworks and own internal monitoring and review programs to ensure CDC’s remains compliant with various Government and industry standards. The role will be supported to proactively identify potential risks within the business and to act upon them in a timely and effective manner.

Key responsibilities include:

•       Assisting in the design, implementation and ongoing support of enterprise-wide programmes including:

-        Enterprise Risk Management Framework

-        Enterprise Policy Management Framework

-        Protective Security Management Framework

-        Business Resilience and Continuity Framework

-        Assurance and Internal Audit Program

•       Assisting the Senior Manager, Security Resilience and Assurance with policy development and implementation.

•       Drafting protocols, procedures, and guidance material.

•       Working with stakeholders to develop effective risk management and assurance plans.

•       Developing auditing schedules, conducting non-financial audits, and working with stakeholders to design remediations for internal and external audit findings.

•       Educate and train employees (including management) on governance risk and compliance-specific matters.

•       Collaborating with internal and external audit providers or other professional advisors as and when required.

•       Fostering a culture of continual improvement in governance risk and compliance within the business

•       Mentor and impart knowledge on junior staff.

•       Lead, attend and contribute to appropriate team and stakeholder meetings and committees as required and relevant to ensure excellent stakeholder engagement and communication.

•       Embrace and model CDC’s DNA and Leadership Fundamentals.

•       Provide cultural and operational team leadership.

•       Mentor and impart knowledge to junior staff.

•       Other duties as direction from time to time.

About you: 

•       Previous GRC experience, preferably in a highly regulated environment.

•       Experience with and direct exposure to applicable laws, regulations, and standards relevant to a large critical infrastructure provider, including Telecommunications Act 1997 (Cth), Security of Critical Infrastructure Act 2018 (Cth), Dept. Home Affairs’ Hosting Certification Framework, SOC1 Type II and SOC2 Type II controls, PCI-DSS, ISO9001, ISO14001, ISO27001 and ISO 45001.

•       Excellent understanding of risk and compliance principles and frameworks.

•       Demonstrated experience in driving positive outcomes through high level communication, interpersonal ability and proactive stakeholder engagement.

Essential:

• Australian Citizenship and the ability to obtain and maintain AGSVA Security Clearance at Negative Vetting 1 level.

How to Apply:

If you are looking to own your career and take on a new challenge in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year!

We’re proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you.

A bit more about you

In the role of Security Compliance Specialist, Tech GRC you will be part of a critical hub for Sales, Legal, Engineering, Compliance, Operation, and Marketing teams in presenting Adobe's security posture and overcoming customer security objections and concerns.

Are you interested in leading Security Compliance efforts, seeing how the business works up close, and chipping in to ensure sales go through optimally for a product-based organization? Do you have experience in driving Information Security assessments internally or externally and talking with customers? Then this role is for you.

In this role you’ll be focusing on driving Australian Security Compliances as part of the APAC Security Compliance Program by collaborating with external assessors, government agencies, product development & operations teams, core security teams, and others. This job also blends an understanding of information security with evangelism, program management, business savvy, and an eye for detail with timely execution.

What you’ll do

• Perform the IRAP Readiness Assessment covering various cybersecurity guidelines of the Information Security Manual (ISM) for products looking for IRAP assessment.
• Present Readiness Assessment result reports to summarize the compliance objectives, key findings, and next steps to Partners and Management regularly.
• Coordinate with relevant partners to remediate key findings and prepare the products for external IRAP assessment.
• Oversight development of System Security Plan (SSP) documents for in-scope products.
• Continuously evaluate and drive upgrades of operational policies, procedures, and standard processes to meet ISM requirements.
• Review and coordinate Cloud Controls Matrix (CCM) updates and IRAP Cloud Security Assessment Report (IRAP Report) with assessors.

What you need to succeed

• Bachelor/Master degree or equivalent experience in Information Security/Cyber Security or related field.
• Minimum 5-8 years of related security compliance assessments, IT/Cloud auditing, and control testing experience.
• Must know Security Compliance frameworks (e.g. IRAP, Cyber Essential Eights, ISO, SOC 2, etc.)
• Sound knowledge of Cloud IT processes and Cloud IT infrastructure like AWS, Azure, GCP, etc.
• Hold certifications like CISA, IRAP Assessor, and others.
• Good interpersonal and highly developed communication skills

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

We are looking for a Security Compliance Specialist to lead CDC's security assurance function for the business. CDC Data Centres operates high security environments which must comply with rigorous government security and industry standards. The Security Compliance Specialist will be responsible for security assurance programs across the entire lifecycle of our data centres, including pre-planning, design, construction, commissioning, and ongoing operations.

Key responsibilities include:

•       Develop, implement, and oversee security compliance and assurance programs to ensure that all requirements are met.

•       Assist the Senior Manager, Security, Resilience and Assurance in the development of security policy.

•       Draft security compliance-related protocols, procedures and guidance material as required.

•       Assist in the development and implementation of protective security design standards for pre-construction, construction and commissioning of new data centres and infrastructure in accordance with government, industry, and customer requirements.

•       Be aware of pending changes to government, industry, and customer security requirements.

•       Work closely with the Manager, Security Operations, and other relevant stakeholders to develop quality assurance measures for effective security operations within our data centres.

•       Liaise with customers success managers, and where necessary customers directly to ensure customer security requirements are being met.

•       Liaise with consultants and certifiers in relation to security-related certification and re-certification of data centres, and where necessary provide support to initial or ongoing certification requirements.

•       Educate and train employees (including management) on security compliance related matters.

•       Collaborating with internal and external audit providers or other professional advisors as and when required.

•       Fostering a culture of continual improvement in protective security compliance within the business

•       Mentor and impart knowledge on junior staff.

•       Lead, attend and contribute to appropriate team and stakeholder meetings and committees as required and relevant to ensure excellent stakeholder engagement and communication.

•       Embrace and model CDC’s DNA and Leadership Fundamentals.

•       Provide cultural and operational team leadership.

•       Other duties as direction from time to time.

About you: 

•       3+ years working in a high security environment, preferable in state or federal government.

•       Sound understanding of either Australian Government’s Protective Security Policy Framework (PSPF) or the Defence Security Principles Framework (DSPF).

•       Experience with and direct exposure to applicable laws, regulations, and standards relevant to a large critical infrastructure provider, including Telecommunications Act 1997 (Cth), Security of Critical Infrastructure Act 2018 (Cth), Dept. Home Affairs’ Hosting Certification Framework, SOC1 Type II and SOC2 Type II controls, PCI-DSS, ISO9001, ISO14001, ISO27001 and ISO 45001.

•       Demonstrated experience in driving positive outcomes through high level communication, interpersonal ability and proactive stakeholder engagement.

Essential:

• Australian Citizenship and the ability to obtain and maintain AGSVA Security Clearance at Negative Vetting 1 level.

How to Apply:

If you are looking to own your career and take on a new challenge in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are currently offering an exciting opportunity for a highly motivated and enthusiastic individual to join us as a Demand Planner and Logistics Specialist on a permanent, full time basis commencing in May 2024. This role is based at our headquarters in Clayton, VIC and may involve occasional international travel.

Position responsibilities will include:

• Leading and facilitating the Sales and Operations Planning process within the business unit.
• Collaborating with the Marketing and Sales team to gather input on future sales, while setting the right demand forecast and inventory level to support the sales growth target.
• Providing support to the business unit by coordinating various tasks and acting as a primary operational contact point between the business and internal and external stakeholders.
• Enable the business unit deliver predictable financial and transparent results that help achieve service delivery, inventory management, and profitability targets.
• Engaging with Suppliers, Supply Chain teams and other stakeholders to drive solutions to supply problems and bridge gap as far as practicable.
• Actively supporting the Marketing team with product life cycle, portfolio management, price change and event management activities.
• Contributing to innovative proposals on new ways of working to drive improvements to customer satisfaction, turnover, profit and working capital.

What’ll you’ll be doing

• Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).
• Understand and share expertise in problem solving and solving them quickly .
• Develop and support solutions that deliver exceptional customer service.
• Demonstrate understanding, motivations and expertise in meeting KPIs.

• Be uniquely you, come as you are
• Help shape LANGTONS Luxury Customer Experience
• Hybrid working from Sydney or Melbourne

The Customer Operations Specialist will be the primary customer-facing point of contact for the LANGTONS business. You and the team are responsible for the seamless and timely resolution of customer queries. You will work to understand or anticipate our luxury customers' needs, and then act to meet those needs, with the intention to not only satisfy but delight them. 

This role is vital to proactively provide the high-quality customer experience that LANGTONS luxury customers expect. You will also influence the continuous improvement of our customer proposition, by providing recommendations based on analysis of customer feedback, and then working across the business to help implement the resulting initiatives.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Create exceptional relationships with all our customers, with a focus on VIPs and 88s.
• Operate with autonomy to do what it takes to create a seamless experience.
• Harness customer feedback, to provide insight and help prioritise work to be done.
• Understand where our customer pain points are and resolve these challenges for our customers.
• Work cross-functionally to drive business change based on customer feedback.
• Ensure the timely, accurate and appropriate response to customer queries for all channels.

We are seeking a Customer Experience Specialist to assist in the continued strategic growth and development of the Cogent business through activities which support our customers to generate value and revenue growth while continuing to develop quality relationships.  This role is full time with hybrid working arrangements.

Tasks include but not limited to:

• Build and maintain strong working relationships with our stakeholders including maintaining account management plans for all key clients
• Work collaboratively with the operational team to ensure customer SLA's are being met and provide support to ensure customer satisfaction
• Coordinate the re-contracting of existing client to ensure ongoing success
• Meet the specified KPI's and achieve annual budgeted revenue targets

A full position description is available by emailing [email protected] 

We are currently offering an opportunity for a highly motivated and enthusiastic individual to join us as a Specialist Consultant - Manufacturing.  This is a permanent full-time opportunity based at our Head Office in Clayton and will involve occasional domestic and interstate travel.

Position responsibilities will include:

• Delivering manufacturing consulting services and training for external clients
• Identifying and developing consultancy projects for external BAMS clients
• Developing training material for Lean manufacturing and Bosch Production Systems/Planning Guidelines
• Offering advice, preparing proposals, and delivering consultancy services in Bosch Production System and Industry 4.0
• Conducting training/workshops in Bosch Production System processes such as Design for Manufacture and Assembly, Value Stream Design and Lean Line Design, including report writing
• Coordinating with subject matter experts and supporting resources from within BAMS, Bosch globally, and external resources as needed
• Collaborating closely with the BAMS Business Development team to identify and build relationships with manufacturing clients and strategic partners
• Collaborating with external BAMS clients and industry partners to understand manufacturing challenges and requirements
• Developing templates and processes for use by the consultancy team
• Providing general support in building the Consulting business within BAMS

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso service journey, where we aim to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for a Customer Experience Specialist.

The Role

We’re on the lookout for an experienced Customer Experience Specialist to join our team. This role will involve working with NDIS participants, Allied Health professionals, support workers and referring agencies to provide a responsive and proactive intake experience.

What you’ll be doing:

• Meeting potential new clients and discussing how we can help to support them with our services.
• Establish new referral pathways through networking with the community and other avenues.
• Contacting clients referred to Incluso Services in a timely and appropriate manner to offer a service.
• Conducting a risk assessment with clients to ascertain current risk status.
• Assisting with onboarding participants and other administration involved in the process.

What you’ll bring:

• A great understanding of the NDIS to include plans and funding.
• A passion for people and a genuine interest in responding to the needs of others.
• Strong communication abilities, both written and verbal, to effectively interact with individuals.
• Transferable skills in providing care with compassion, empathy, and resilience.
• Empathetic and understanding nature to ensure clients are supported and their ongoing needs met through the suite of services available.
• Well-developed interpersonal skills and an ability to work effectively in a team environment.

What we would like you to have:

• Authorised to work in Victoria.
• Valid Victorian Driver License
• An understanding of the NDIS, disability, and community services sector
• Certificate III/IV in Community Services or studying towards the qualification will be highly regarded for these positions.
• Minimum 2-year experience in client intake or client service role.
• Ability to actively navigate and adapt to change.
• Working with Children Check
• NDIS Worker Screening Check
• First Aid/CPR Certificate

What we offer:

• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We offer an Employee Assistance Program for support and because time out is so important.
• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• Lastly, we offer our team members the day off on their birthday!

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 350+ team currently across 9 locations and time zones.

The Role:

The markets don't stand still and neither do we!

Quick facts about the team:

• We are an evolving P&C team, we have grown from 1 to 11 in 5 years directly reflective of Pepperstone's global growth.
• We like to work with great P&C technology and data to drive business outcomes.
• We are about collaborative impact, progress and curiosity- let's explore and #GetITDone(our work should be interesting, fun, and also get results, right?)

This role is the newest addition to our in-house People & Culture (P&C) Talent team, which will see you own hiring, use innovative means to find and engage with candidates, all while making a significant impact by finding top talent for our IT teams- Engineering, Data, Product, Program Management etc. With a primary focus on APAC region, you will work closely with hiring managers and colleagues to identify, attract, and hire top IT professionals for Pepperstone and contribute to Pepperstone's global Talent Strategy where possible.

Joining our Global People & Culture team, you will be reporting to our Global TA Manager who values and supports your personal growth, is passionate about team engagement that is true to our values. We have a learning team culture and encourage each other in everything that we do. You will have space to work with autonomy while influencing new initiatives in the talent acquisition space.

This is a permanent role working hybrid from our swish office on 727 Collins Street, Melbourne. We are open to candidates interested in either a full-time or part-time role (0.8 FTE or a similar arrangement).

Key responsibilities include, but are not limited to:

• Partnering with key IT stakeholders and hiring teams to support end-to-end hiring for their teams through proactive sourcing and other channels.
• Building and maintaining a robust talent pipeline for current and future IT projects, actively utilizing numerous channels to enhance the diversity of applicant pools.
• Enhancing Pepperstone as a leading Fintech brand by actively participating in both offline and online forums.
• Providing valuable insights and guidance to hiring managers on best practices of hiring with diversity and inclusivity in mind.
• Ensuring our candidate experience is professional, kind, and efficient at all times, leaving a positive impression on potential candidates, regardless of the hiring outcome.
• Ensuring the recruitment strategy remains competitive and aligned with industry standards by staying informed on market trends, competitors, and industry developments.
• Collaborating with P&C advisors and partners to ensure a seamless and exceptional onboarding experience for our future Pepperstonians.

About You:

• Previous experience as a recruiter specializing in IT hiring in a results driven environment.
• Experienced in taking ownership of processes and improving them - we are enthusiastic about continuous enhancements throughout the TA function.
• Ability to work on multiple roles at a time while fostering effective communication with stakeholders to drive results.
• Passionate about creating a great candidate experience and providing an outstanding onboarding process.
• Ability to be available across time zones on an ad hoc basis where required to support our TA specialist in EMEA.
• Aptitude for working with technology- we use Workable, BambooHR, Google suite, slack with some more in pipeline.
• Current and appropriate working rights in Australia.

Why you will enjoy working with us:

• Competitive salary structure with annual bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working- 2 days from office
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
• Ongoing personal development & learning opportunities
• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
• 3 paid volunteering days per year & Workplace Giving Program
• Frequent events and celebrations including a standard weekly social
• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
• Best in class end of trip facilities including bicycle parking, change rooms & showers
• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas

More about Pepperstone

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2023 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

#Li-Hybrid

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso service journey, where we aim to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for a Direct Services Specialist.

The Role

We’re on the lookout for a highly organised, experienced, reliable, and dedicated Direct Services Specialist that will be responsible for leading our team of support workers, assisting with training, managing the teams rostering and ensuring staff resourcing is covered across the business.

What you’ll be doing:

• Schedule team members shifts promptly, accurately, and in alignment with service requests and care delivery plans.
• Develop strategies to ensure staff are matched with compatible participants.
• Mentor, coach, and assist support workers to provide consistent, safe, and quality care and support to the participants supported by the organisation.
• Motivate and inspire your team by encouraging a positive environment.
• Communicate effectively with the Operations Manager to manage budgets and ensure support workers understand and implement care plans.
• Understand and implement relevant policies and processes, actively contributing to their development and refinement.
• Engage with internal and external stakeholders when required to ensure participants are consistently supported.

What you’ll bring:

• A passion for people and a genuine interest in responding to the needs of others.
• Excellent interpersonal skills with strong communication abilities, both written and verbal, to effectively interact with individuals.
• Comprehensive experience in scheduling and rostering team members with a high-level understanding of the SCHADS award. 
• Ability to lead and motivate a team towards achieving organisational goals and high level of customer service.

What we would like you to have:

• Authorised to work in Victoria.
• Valid Victorian Driver License
• An understanding of the NDIS, disability, and community services sector
• Certificate III Individual Support/Disability or studying towards the qualification will be highly regarded for these positions.
• A minimum of two years’ experience in a similar role
• Have experience in coordinating a team in a fast-paced environment with competing priorities.
• Working with Children Check
• NDIS Worker Screening Check
• First Aid/CPR Certificate

What we offer:

• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We offer an Employee Assistance Program for support and because time out is so important.
• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• Lastly, we offer our team members the day off on their birthday!

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Our purpose

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

In April 2024, we're welcoming a new Government client to our Service Desk domain and are seeking a dedicated Knowledge Specialist to complement our team!

This role entails overseeing the knowledge base for a designated functional area within Datacom. Responsibilities include crafting and refining content related to Datacom services, such as manuals, help systems, online tutorials, installation guides, and quick reference materials, utilizing various software tools and system components. Additionally, the Knowledge Specialist will play a pivotal role in advancing our Knowledge Management framework, spearheading projects, and ensuring the organization's information needs are promptly and effectively addressed.

Preferred location: Victoria

Please note that Australian Citizenship is required and willingness to obtain a baseline clearance (ability for future Negative Vetting 1 clearance is required).

What you’ll bring:

• Understanding of Knowledge Management frameworks, concepts and methodology
• Understanding of Contact Centre Operations
• Experience in creating Knowledge Framework and documentation
• Strong stakeholder relationship management (written and verbal)
• Experience in service desk knowledge management including Service Now and ITIL

What you’ll do:

• Data retrieve, analytics and reporting
• Delivery of stakeholder, client and contractual obligations
• Delivery of compliance across governance requirements
• Create and own the customer experience frameworks
• Analyse contract data to identify cost saving initiatives
• Liaising and networking with Datacom Partners for knowledge
• Support day to day team of Knowledge Specialists

Why join us?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If you would like to know more and this sounds like you. Please apply online today!

What you get to do in this role:

• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
• Provide input to help shape future content strategy for the product or business unit you help to support
• Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards
• Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

We are searching for a talented and driven Talent Acquisition Specialist to become an integral part of our team. In this role, you will have the exciting opportunity to lead the entire recruitment process, from start to finish. You will be a crucial support to our vibrant and busy People and Culture team, providing excellent business partnering across the organization. We trust you to take full ownership and responsibility for all aspects of recruitment, ensuring that we attract the best talent to meet our business objectives. Your active involvement in planning, developing, and executing effective Talent Acquisition strategies will play a vital role in driving our overall success.

Responsibilities include:

• Take full ownership of the end-to-end recruitment process.
• Effectively communicate with potential hires in the market.
• Design and implement interview and selection procedures, including screening calls, assessments, and in-person interviews.
• Stay updated on industry trends and translate them into innovative recruitment practices.
• Collaborate with hiring managers to gather information and strategically build a talent profile for candidate sourcing.
• Utilize strong technical knowledge and data-driven insights to drive recruitment strategy formulation and decision-making.
• Cultivate and maintain relationships with stakeholders, understanding their skill sets and career goals.
• Create compelling job postings and promote them on career pages, job boards, and social networks.
• Source potential candidates through various online social channels and professional networks.
• Assist interviewers in developing job-related interview questions.
• Evaluate candidates based on their interviews and skills.
• Establish qualification criteria and assess the required skills for each position.
• Provide timely interview feedback and ensure a positive candidate experience throughout the process.
• Train interviewers on CDC's recruitment processes and interview techniques.
• Collaborate closely with the professional CDC team to foster a positive culture and enhance capabilities.
• Embody and promote CDC's DNA and Leadership Fundamentals.
• Thrive in a culturally diverse and dynamic team environment.
• Perform other assigned duties as needed.

About you:

You will play a crucial role in shaping our dynamic workforce. You thrive in a fast-paced and exhilarating environment, excelling at identifying and attracting top talent. Your mission, in this position, is to work your magic by pairing exceptional candidates with the extraordinary opportunities within our organization.

You possess a natural talent for building relationships, effortlessly navigating the ever-evolving recruitment landscape, and advocating for diversity and inclusion.

At CDC, our commitment extends beyond national progress; we are dedicated to fostering personal growth. With our core values of Commitment, Meticulousness, and Tenacity, we provide ample opportunities for you to achieve your aspirations and ultimately, make your mark.

Skills and Experience

• Proven Success in Full Cycle Recruiting: Demonstrate your expertise in Talent Acquisition or similar roles by showcasing your ability to utilize various sourcing techniques.
• Excellent Communication Skills: You'll need to effectively communicate with candidates, hiring managers, and team members, so strong communication skills are a must.
• Relationship Building Expertise: Forge and maintain strong relationships with candidates and stakeholders to attract and retain top talent.
• Meticulous Attention to Detail: With a keen eye for reviewing resumes, conducting interviews, and ensuring a seamless recruitment process, you'll leave no stone unturned.
• Problem-Solving Abilities: Show your resourcefulness by thinking on your feet and finding innovative solutions to overcome recruitment challenges.
• Effective Time Management: Juggling multiple tasks and priorities in a fast-paced recruitment environment requires efficient time management skills.
• Adaptability is Key: Be prepared to adapt to changing priorities and requirements to ensure success.
• Strict Adherence to Confidentiality: Handle sensitive information with the utmost discretion and maintain confidentiality at all times.
• A Collaborative Team Player: Work closely with hiring managers, team members, and external partners to deliver successful recruitment outcomes.
• Results-Oriented Focus: Set your sights on achieving recruitment goals and driving positive outcomes for the organization.
• Familiarity with Recruitment Tools: Enhance your efficiency by utilizing applicant tracking systems, recruitment software, and other recruitment tools.

Essential:

• Australian citizenship and ability to obtain, a NV1 Security Clearance
• Comply with CDC Data Centres policies and procedures.

How to Apply:

If you're someone who is driven and passionate about bridging the gap between talent and opportunity, then we can't wait to hear from you. Take the next step by clicking on the Apply Now button and sending us your Cover Letter & Resume.