The Customer Experience Specialist is pivotal in focusing on first call resolution for our customers and advisors within each interaction. This experience will apply to all TAL product lines (Retail, Direct and Investments) and as you put yourself in the customer’s shoes, you will be the smiling face of TAL.
Key responsibilities include:
- Servicing inbound calls for new and existing TAL & Asteron products within a timely manner.
- Educating our clients on the importance of their Life Insurance policies or investment products.
- Proactively manage relationships whilst monitoring service delivery and quality.
- Support team mates to collectively achieve desired customer outcomes.
- Respond to escalations and complaints - take responsibility to obtain a quick resolution.
