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Jobs in Australia   »   Jobs in Sydney   »   Accounting / Auditing Job   »   Renewal Account Specialist
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Renewal Account Specialist

ServiceNow

ServiceNow company logo

What you get to do in this role:

  • Manage a book of digital renewals as the primary or secondary driver in close alignment with the Digital Sales Representative.
  • Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from ServiceNow.
  • Engage independently in customer conversations around renewal timing, pricing, legal, and general customer needs.
  • Identify customer needs and demonstrate account management capabilities to guide renewal closure.
  • Maintain an understanding of ServiceNow licensing models to provide both sales and customer assistance in licensing discussions.
  • Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
  • Own renewal forecasting cadence and opportunity management and ensure forecast is accurate and escalate risk as needed.
  • Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
  • Present renewal proposal(s) and customer options and notify customer of upcoming contract expiration.
  • Work with Legal, Deals Desk, and Sales Operations to resolve complex issues regarding approval and finalization of executable OF.

 

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