As our Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries.

We have two opportunities for experienced customer centric individuals to join us on a Casual basis, offering between 15-25 hours per week or as agreed with the potential to work across any of our 3 sites be it Macquarie Park and/or Artarmon. Work the hours that work for you!

To be successful in this role you’ll have:

Customer Focus

• Greet all visitors to facility in a timely, courteous, and professional manner.
• Work with internal teams around the country to deliver a seamless customer experience.
• Provide accurate advice and guidance on customer service requests and incidents.

Concierge

• Take telephone calls to facility from both internal and external customers.
• Assist with coordination of customer and company events and activities at facility.
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.
• Conduct audits of critical facility stock and replenish levels as required on:

Support

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.

The GTM Manager will be instrumental in ensuring strategic alignment across the business to realise the strategic potential of media products and research insights. This role requires strong collaboration with cross-functional teams, including product management, sales, marketing, market research and others to ensure product performance and market penetration. 

If you excel in translating strategic business objectives into effective GTM initiatives and thrive in a high-performance environment, this role offers an exciting opportunity. 

• Own and optimise the internal end-to-end GTM process in collaboration with the B2B Marketing team, ensuring strategic alignment across product features, positioning, messaging, and targeting to achieve business goals. 
• Collaborate closely with B2B Marketing, product owners and product management to develop product propositions and align on roadmaps and timelines. 
• Create engaging GTM decks and talk tracks for the sales team in collaboration with B2B Marketing and develop training resources with Learning & Development stakeholders to effectively prepare the team prior to product launches. 
• Provide essential tools and support to enhance the sales team’s capabilities, including maintaining a comprehensive sales content library and supporting regular audits and updates. 
• Support the ongoing roll-out of sales enablement platform Mindtickle  
• Deliver and maintain effective sales communication channels, consolidating and prioritising information to keep sales teams focused on the right priorities at the right time. 
• Analyse content usage and consumption behaviours to optimise sales content effectiveness and embed key market-facing messages with sales teams. 
• Maintain customer feedback loops and conduct regular competitive analyses to inform strategic decision-making and product enhancements. 
• Develop clear and measurable success metrics for sales initiatives, including effective GTM reporting to aggregate sales success metrics for key stakeholders and the media leadership team. 
• Own tactical sales initiatives to support revenue goals, working closely with sales operations and analysts.

We are seeking a Senior Product Design Engineer with a strong mechanical design background to lead our product development efforts from concept to mass production. The ideal candidate will have a minimum of 4 years of experience in product design, preferably with knowledge of LED lighting products, associated electrical components, and wiring diagrams. Proficiency in SolidWorks and supervisory experience are essential, as you will be managing one subordinate.

Key Responsibilities:

• Lead the design and development of new products from concept through to mass production.
• Utilize SolidWorks to create detailed mechanical designs and drawings.
• Collaborate with cross-functional teams to ensure designs meet customer requirements and company standards.
• Oversee the design of diecast, plastic, and extruded aluminium components.
• Manage and mentor a junior design engineer, providing guidance and support as needed.
• Develop and maintain project schedules, ensuring timely completion of milestones.
• Conduct design reviews, provide technical support, and resolve any design-related issues.
• Stay updated with the latest industry trends and technologies to ensure our products remain at the forefront of innovation.
• Apply knowledge of optical design, if available, to enhance product performance.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate.

About the role:

As a Business Analyst at FIS you will act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team in an Agile scrum setting and you will be proactive and innovative in your approach.   What you will be doing:

In this role you will be working with major banking clients on various payment schemes. You will also be:

• Identifying strategies as well as improvement opportunities while also reengineering processes for greater efficiency

• Writing use cases, BRDs, interface specs, data modelling and functional specs

• Writing user stories, prioritising and backlog management

• Selecting hardware, software and vendors

• Conducting workshops, presentations, system verification and training

• Conducting tests to ensure changes made by programmers are correct

What you will need:

• Proven experience working as a technical BA in a development team

• Extensive knowledge of ISO20022

• Knowledge of Real Time schemes such as NPP, MYRPP, HKFP, PromptPay and similar

• Sound knowledge of SWIFT/MT/MX messaging and flows

• Knowledge of bulk schemes (DE, RTP, ITMX)

• Knowledge of RTGS schemes (Rentas, CHATS, BahtNet etc)

• Sound experience working in an Agile environment

• Hands on experience in change management, impact analysis and estimation

• Knowledge of financial services industry and an understanding of end-to-end systems development life cycles.

• A bachelor’s in Computer Science or Information Systems or equivalent experience

Added bonus if you have:

• Experience working with APIs (understand schema, principle, integration and exceptions)

• Knowledge of Visio, Jira, EA

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• An opportunity to join a global leader in the Financial Services Industry

• Be part of a team that supports Women in Technology

• Competitive compensation package including medical/personal insurances and employee share scheme

#LI-TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The role of Executive Assistant will support a Lead Ombudsman in the Small Business and Transactions team and the EGM of Policy, with responsibility for administration, diary management, coordination and proactive executive support. The role is based in our state-of-the art newly refurbished Sydney CBD offices. 

Typically, in this role you will:

• Provide extensive diary coordination including management of operating rhythm and cadence.
• Coordinate meetings including room booking, agenda, organising attendees/ speakers, pre-work and printing collateral, IT, catering, actions/ minutes.
• Organise travel and itinerary including travel to/from airport, flights, accommodation, reservations.
• Manage people and finance administrative activities from recruitment and onboarding, through to offboarding, as well as purchase orders, payment of invoices, credit card reconciliation and support budget management.
• Prepare draft communications, cascade relevant information, manage email and other correspondence.
• Prepare draft papers, presentations for external and internal engagements, training collateral, reporting, as well as formatting, printing, distribution.
• Coordinate celebrations, recognitions, engagement initiatives, milestones, social calendar
• Support cyclical business activities, such as business planning, performance and development, engagement surveys.
• Support the wider team, other EA’s and projects as required.

Join our dynamic Payroll team as a permanent, full time Payroll Specialist. This is a hybrid opportunity, working 2 days a week at Sydney Olympic Park and the rest from home. Be responsible for accurate and efficient processing of payroll, including timesheets, leave, termination calculations, superannuation and other payroll calculations in addition to being the go-to person for payroll queries.

Your responsibilities will include (but not limited to):

• Ensuring timely processing of payroll and relevant entitlements for NRMA Group of businesses.
• Keeping accurate records and maintaining appropriate compliance procedures for easy reconciliation.
• Assisting with relevant HR administration and enquiries
• Providing support with monthly balancing of Superannuation, Payroll, PAYG.
• Processing of Payroll Taxation End of Month.
• Production, review and distribution of EOM and annual Incentive calculation review.
   

What You’ll Bring 

• Prior experience in a similar role (4 years) and demonstrated practical knowledge of payroll processes (automated and manual calculations).
• Experience using largescale payroll systems is essential (specific experience with Dayforce and/or ADP will be highly regarded).
• General understanding of EA/award interpretation and Fair Work requirements.
• Sound experience with Microsoft Outlook, Excel and Word.
• Confident interpersonal and communication skills to be able to effectively partner and support stakeholders.
• Passionate, energetic “can do” attitude and a true team player
• Ability to work in a fast paced environment with a track record of being target orientated.
   

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work   just right for you.  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

Know you Belong  

At the NRMA we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected. 

From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 

• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 

• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 

• Certified as a Family Inclusive Workplace 

• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

If this sounds like what you have been looking for and you’re ready to really make a difference we are waiting to hear from you! 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes. 

• Customer Advisory
  
  • Lead discovery workshops with prospecting and existing customer leadership and their teams to understand goals and challenges
  • Document and present insights and recommended solutions to meet customer goals
  • Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action
  • Help customer estimate value for potential deployment of ServiceNow solutions and then work with them post-implementation to validate value realized using ServiceNow tools and methodologies

• Sales and Customer Success Advisory
  
  • Work with sales and customer success to help establish account strategies for accounts in the region.
  • Provide expertise to help assess and prioritize accounts and strategies
  • Provide full lifecycle business outcome and value realization advice

• Thought leadership
  
  • Identify and lead the creation of new IP (best practices, white papers, workshops, etc.)
  • Improve current methods and frameworks
  • Work with and help the ServiceNow teams on a business consulting approach to sales

• Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations. 
• Ensure personalised, efficient, luxury service is provided to all guests.
• Embrace the service culture of Butler service.
• Ensure all Food & Beverage is served according to Club Millesime standards and exceeds the expectations of our guests
• To initiate contact with hotel guests to offer individual services and to ensure guest satisfaction.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Liaise with Chef/kitchen brigade to ensure service times are adhered to.
• Ensure all mis-en-place is completed prior to guests’ arriving.
• Ensure the presentation of Food & Beverage within Club Millesime is of a high, luxury service standard.
• Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations. 
• Ensure that all Check-ins and Check-outs are processed smoothly, accurately and with a personal sense of welcome and farewell, in line with Sofitel Standards.
• Ensure all details on the registration card are transferred to the guest’s reservation accurately and appropriately so ensure that in future stays we are fully aware of all their needs and requests.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.
• Complete the daily shift check list, referring any items that require follow up to the Front Office Supervisor or Duty Manager.
• Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
• Be versed in the VIP arrivals and special requests for the day. 
• Have extensive knowledge of the Opera Front Office system with respect to reservations, check in, cashiering and check out.
• Have an extensive knowledge of the hotel services and facilities. 
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge.

• Undertake general waiting duties including taking orders and serving guests. 
• Receipt of monies and cash up of service periods.
• Work cohesively as a team member.
• Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.
• Report any discrepancies in stock control.
• Ensure all checklists are completed prior to the conclusion of the shift.
• Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests. 
• Use every opportunity to upsell and maximise sales. 
• Serve items with flair and professionalism according to standards set by the Outlet Manager.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.
• Assist the Outlets Manager with the training and development of all ambassadors while also maintaining a detailed training log.
• Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge.