Purpose of the Role:
Using technical expertise and a strong customer focus to ensure the very best online-store user experience, with excellent service and customer education.
Responsibilities: ? Resolving, in first contact, customer enquiries received by phone, email and/or chat ? Owning complex issues to resolution, with regular progress updates to customer/s ? Promoting the benefits of using the online store, helping customers to self-serve for future purchases ? Keeping up-to-date with Industry changes to understand how SAIG products/services meet customer needs ? Identifying opportunities for new solutions and referring qualified leads from customers to Sales ? Knowing when online/contact activity may impact other customers and acting quickly with stakeholders to inform & resolve ? Achieving, or exceeding, agreed KPIs so overall team goals are met for the best customer experience possible ? Processing back-office, or other customer-focused, duties to ensure customer SLAs are met or exceeded ? ... Click here to view more detail / apply for Customer Service Consultant
Using technical expertise and a strong customer focus to ensure the very best online-store user experience, with excellent service and customer education.
Responsibilities: ? Resolving, in first contact, customer enquiries received by phone, email and/or chat ? Owning complex issues to resolution, with regular progress updates to customer/s ? Promoting the benefits of using the online store, helping customers to self-serve for future purchases ? Keeping up-to-date with Industry changes to understand how SAIG products/services meet customer needs ? Identifying opportunities for new solutions and referring qualified leads from customers to Sales ? Knowing when online/contact activity may impact other customers and acting quickly with stakeholders to inform & resolve ? Achieving, or exceeding, agreed KPIs so overall team goals are met for the best customer experience possible ? Processing back-office, or other customer-focused, duties to ensure customer SLAs are met or exceeded ? ... Click here to view more detail / apply for Customer Service Consultant
