What you get to do in this role:
- Customer Advisory
- Lead discovery workshops with prospecting and existing customer leadership and their teams to understand goals and challenges
- Document and present insights and recommended solutions to meet customer goals
- Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action
- Help customer estimate value for potential deployment of ServiceNow solutions and then work with them post-implementation to validate value realized using ServiceNow tools and methodologies
- Sales and Customer Success Advisory
- Work with sales and customer success to help establish account strategies for accounts in the region.
- Provide expertise to help assess and prioritize accounts and strategies
- Provide full lifecycle business outcome and value realization advice
- Thought leadership
- Identify and lead the creation of new IP (best practices, white papers, workshops, etc.)
- Improve current methods and frameworks
- Work with and help the ServiceNow teams on a business consulting approach to sales
