About you

• A recognised university degree in finance, accountancy or a related discipline would be advantageous.
• Sound knowledge and understanding of financial and accounting procedures, policies and systems.
• Exceptional attention to detail to ensure all financial matters are accurate.
• Excellent communication and service skills needed to deliver quality service and build supportive relationships with suppliers, vendors, auditors and other members of the finance team.

What you will be doing?

As Finance Officer you will be responsible for providing flexibility within the Finance Department and to strengthen the overall skill base of the financial team. The Finance Officer may, at any one time, be responsible for the Hotels financial functions including but not limited to: processing credit applications, invoicing, debt collection, Accounts Receivable and general cashiering duties.

This is an exciting opportunity to join the SGS team as a Digital & Marketing Coordinator for this 12-month parental leave cover! We are seeking a creative, highly motived, and experienced marketing professional for this potential hybrid role located in Perth.

The ideal candidate will be a marketing all-rounder with an eye for design, confident writing persuasive copy, and experienced in event coordination.

Responsibilities include, however not limited to:

• Create, build, execute and maintain marketing campaigns across our Natural Resources business
• Conduct market research and analysis to identify target audience, competitor and industry trends
• Create, maintain and execute marketing assets, including social media posts, print and digital advertising, EDMS and various collaterals such as brochures, flyers and banners.
• Craft compelling copy for social media posts, news articles, case studies and EDMs
• Assist with organising, set up and promoting in-person and online events, webinars, conferences and tradeshows
• Ensure brand consistency and adherence to brand guidelines in all communication and collateral.
• Monitor the shared marketing inbox and contribute to internal communications within the wider business
• Create, maintain, and optimise internal and external websites, addressing any issues and risks

Are you looking to climb the ladder in the hospitality industry? Let’s start with the good stuff...

What are the benefits?

• Qantas & Jetstar Discounts– Domestic & International Travel (T&C Apply)
• Hotel discounts worldwide and exclusive travel benefits 
• Free staff meals
• Free Parking
• Parental leave

Who are we?

Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. We are Accor.

What do we do?

Every day we connect with thousands of travellers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a comfortable stop on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.

About the role?

Our Senior Duty Manager will provide service from the heart across our 3 Lounges, reporting to the Lounge Manager you will be responsible for a team of supervisors and F&B Attendants.

What you will be doing: 

• Lead by example to provide efficient, friendly & professional food & beverage service to all guests.
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff.
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager.
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training.
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected.

In this role it is required to have the ability to work a 24/7 rotating roster, hold a valid Responsible Service of Alcohol certificate and the ability to pass a Federal Police Clearance to enable your work in the Airport. You must also have Australian working rights to be considered for this role.

Your experience and skills include:

• Service focused personality.
• Proven customer service skills with sophisticated communication skills, both verbal and written.
• Computer literate with strong abilities in Microsoft Office.
• Excellent interpersonal skills with the ability to connect with others easily, as well as proven problem solving abilities.
• Highly responsible and reliable, demonstrating initiative as required.
• Ability to work well under pressure in a fast-paced, team-based environment.

What you will be doing:

• Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner.
• Book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks, using the relevant systems to ensure a flawless check-in & check-out process.
• Ensure accurate payment information is received and inputted in a timely manner.
• Maximize revenue by upselling guestrooms and recommending hotel facilities.
• Assist with balancing inventory/room types.
• Liaise and maintain strong working relationships with Sales, Food & Beverage, Front Office & other departments as required.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Due to the requirements of the role needs to be performed onsite, no working from home options available. 

SIXT Australia is on the lookout for a Full Time Customer Experience Agent/Vehicle Detailer to join the team at Canberra Airport. 

As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards. 

Your key responsibilities will include:  

• Opening and closing rental agreements  
• Selling additional over the counter rental products  
• Managing reservations and organising fleet 
• Speaking with customers face-to-face, over the phone, and via email
• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer  
• Inspecting and recording vehicle damage  
• Delivering vehicles between sites  
• Maintaining a clean and safe working area 

SIXT Australia is on the lookout for a Full Time Vehicle Detailer to join the team at Melbourne Airport. 

As a Vehicle Detailer, you’ll meet SIXT Australia’s vehicle presentation standards, exceed customer expectations, and contribute to the successful daily operation of the location.   

Your key responsibilities will include:    

• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer   
• Refuelling or recharging vehicles as required 
• Conducting basic vehicle maintenance and safety checks 
• Inspecting and recording vehicle damage   
• Moving vehicles around the location and between sites 
• Maintaining a clean and safe working area 

SIXT Australia is on the lookout for a Branch Manager to join the team at Adelaide Airport. This will be a 12 month contract position covering parental leave.

As a Branch Manager, you will manage all staff at your location/s to achieve maximum efficiency, drive utilisation and sales, and support business strategic direction. 

Your key responsibilities will include: 

• Conducting daily meetings with operational team to set daily focus 
• Ensuring the location is supported with rentable fleet to drive utilisation targets 
• Supporting staff by working on the front desk or any part of the location as required 
• Creating and maintaining a positive working environment that promotes open communication and empowerment 
• Driving change and company initiatives 
• Ensuring all staff fully understand their role and how their performance is measured 
• Generating excitement and passion in customer service initiatives through open communication and sharing of best practice 
• Ensuring that employees are adhering to safe work practices and HSE compliance 
• Ensuring all relevant policies and procedures are implemented 
• Making positive steps to understand the nature of the operations on their site and understand the potential hazards and risks associated with the business 

About you

• Experience working in the Conference & Events space.
• A commitment to providing exceptional experiences for our guests.
• Ability to develop and motivate your team, your lead by example approach will be infectious.
• Have the ability to work a rotating 7 day roster.

What you will be doing?

• Oversee on-site event operations, ensuring smooth execution, addressing any issues promptly, and maintaining a high level of attendee satisfaction.
• Ensure efficient, friendly and professional food and beverage service is provided to all guests.
• Assist in leading, mentoring and training the Food & Beverage team.
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.

*** Full-Time and Part-Time positions available ***

Ingredients:

• 60ml of Guest Passion.
• Initiative pulp.
• 3 wedges of friendliness.
• 30ml of Bar Knowledge.
• 10 drops Team working qualities.
• 1tsp of Attention to Detail.
• 150ml of creativity.
• Table service experience twist.

Method:

• Mix you’re your guest passion and initiative to provide Total Customer Satisfaction and to ensure that interactions with our customers are positive and efficient, then muddle your friendliness in for optimum results.
• Add your bar knowledge to provide enthusiastic assistance when recommending wine and beverages.
• Whilst stirring the mix, blend in your teamwork skills, developing, collaborating and working together with your team.
• Add your attention to detail and a focus on delivering consistently high-quality drinks under pressure.
• Top up with your creativity and garnish with your table service experience to ensure accuracy whilst ordering and delivering food and beverage orders.

About you:

• A friendly, customer focused attitude with the strive to provide Total Customer Satisfaction.
• Initiative to ensure that interactions with our customers are positive and efficient.
• Previous customer service or hospitality experience.
• The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends.
• Your Responsible Service of Alcohol (RSA) Certificate - Victoria.

Our vacancies:

• Food & Beverage Attendant
• Bar Attendant
• Barista

Your experience and skills include:

• Service focused personality.
• Proven customer service skills with sophisticated communication skills, both verbal and written.
• Computer literate with strong abilities in Microsoft Office.
• Excellent interpersonal skills with the ability to connect with others easily, as well as proven problem solving abilities.
• Highly responsible and reliable, demonstrating initiative as required.
• Ability to work well under pressure in a fast-paced, team-based environment.

What you will be doing:

• Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner.
• Book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks, using the relevant systems to ensure a flawless check-in & check-out process.
• Ensure accurate payment information is received and inputted in a timely manner.
• Maximize revenue by upselling guestrooms and recommending hotel facilities.
• Assist with balancing inventory/room types.
• Liaise and maintain strong working relationships with Sales, Food & Beverage, Front Office & other departments as required.
• Assist guests regarding hotel facilities in an informative and helpful way.

SGS is seeking a Billings Officer to join the team. This role will be located near Perth Airport and will be a hybrid role working in the office as well as the opportunity to work from home.

Responsibilities include, however not limited to:

• compiles, computes and records billing, statistical data, and other numerical data for billing purposes.
• Complies with Internal Control System throughout the billing process.
• Reports and escalates any deviation or gaps in the process.
• Assist, coordinate and cooperate with business to ensure the quality and timing of invoicing.
• Receive, analyse, and issue credit note request in line with the approval process.

• ASX 300 listed financial services organisation
• Flexible & hybrid working arrangements
• Brisbane location

Do you want to:

• work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
• understand the strategic direction of your organisation and how your effort contributes to success?
• work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
• work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
• be recognised and rewarded for your performance?
• work for an organisation where ‘C-A-R-E’ are their values?
• have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners Group might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Who we’re looking for:

To play a major role in the success of the business by ensuring that growth opportunities are maximised. Build customer relationships into a true partnership arrangement by using a consultative and strategic approach to align our value proposition to the customers’ business goals. Always, with integrity and consideration to the business risk policy and profitability.

What you’ll be doing:

• To achieve company sales targets by servicing existing accounts, recognising new opportunities and ensuring pre-eminence of the company’s brand and value proposition in the marketplace.
• Ensure that management is kept up-to-date with the latest market trends and developments through Voice of Customer and competitor analysis.
• The Account Manager is expected to maintain a regular visitation program with their customer base with appropriate levels of focus on building multi-level relationships in conjunction with the Relationship Manager and Senior Managers.
• A willingness to allow other internal stakeholders into the relationship. Actively seeks out and draws in colleagues who may, on an ad-hoc basis, help add value to the relationship.
• Ensure solutions meet the required objectives of the customer.
• Ensure strategic reviews/quarterly business reviews are delivered on the agreed timeline with recommendations to drive cost out and/or improve the operation of the customer’s fleet.
• Ensure all customer deliverables including quote requests and general queries are managed in accordance with customer expectations.
• Continually enhance the customer loyalty.
• Other duties as required.

Essential

• Experience in account management or customer service orientated role. Fleet management and leasing industry experience preferred.
• Proven ability to drive customer focused outcomes

Desired

• Completed tertiary qualifications in a business or related field such as management, sales and marketing, and/ or industry specific qualifications desirable

• 7 additional days of annual leave per year.

• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• a ‘Dress for your Day’ policy.
• flexible and hybrid working arrangements.
• an extensive range of other employee benefits.

We are looking for enthusiastic MORNING, DAY AND EVENING crew to join the team at our McDonald’s. We have a variety of CASUAL, FULL TIME & PART TIME positions available including customer service and food preparation roles.

 Days and hours may change and vary to meet the needs of the restaurant. This position falls under the Fast Food Award.

Your keys to success:

• Well-presented, friendly and organised
• Adaptable to a fast paced environment
• Able to deliver a high level of customer service
• A great team player
• Police Check required if successful (applicants over 18 years only)
• Full working rights in Australia is required

Tasks & Responsibilities:

• Customer Service
• Maintaining a clean work environment
• Preparing hot, fresh delicious food
• Working within a team to deliver the best quality, fastest experience for our customers

Perks of being a part of our Team:

• Discounted Maccas (Yum!)
• You will receive our world renowned training
• Flexible work hours, we offer shifts that fit around your life and commitments
• We are a diverse work place and equal opportunity employer
• Our workplace is fun and welcoming

YOUR MISSION

• This is a permanent full time role, 38 hours pw
• Contributing your energy and enthusiasm to a positive team environment
• Offer exceptional customer service and unforgettable shopping experience
• Assist with stock control and uphold superior visual merchandising standards
• Achieve and exceed sales targets and other KPI's
• Act responsibly in compliance with store's operation standards
• Be required to work non-traditional hours; weekends, evenings, holidays; and overtime if necessary.

YOUR TALENT

• At least 2 years of work experience in retail, customer service facing, or hospitality industry.
• Management experience is highly desirable
• Self-motivated and willingness in meeting/exceeding sales targets
• Ability to listen and use feedback constructively
• Excellent communications, relationship building and time management skills
• Be fair, honest, positive and creative in going above and beyond in serving our customers.

• An exciting opportunity to get involved in our new and existing terminal projects at Perth Airport
• Challenge yourself to support the end-to-end delivery of our property projects  
• 2 Year Fixed Term Contract based in Perth

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. We’ve always been pioneers, and we’re proud to see that spirit in our people. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

Qantas Group Property manage a portfolio of over 2 million SQM across approximately 100 locations. The Property Development team plays a key role by providing comprehensive property project management services within the Qantas Group. The team works closely with a broad range of stakeholders and end users to deliver property solutions supporting all facets of the business to meet constantly evolving operational requirements and to assist the organisation in providing a premium Customer experience.

Due to a growing portfolio of exciting and diverse projects, we are looking to expand our Property Development team. The Property Development Manager position is responsible for planning, development and delivery of property-related capital projects, ranging from new build projects to fit out and building upgrades. As a Property Development Manager, you ensure projects are delivered on time, within budget, safely and in accordance with relevant legislation and recognised standards. The position manages external professional consultants on the delivery, governance and financial control of projects and negotiates with airport owners/operators on the provision of operational facilities and accommodation for use by the airline. This role is also responsible for developing and updating property development options, accommodation policy, project delivery methodology, and overall facility planning and space allocation management, consistent with Qantas Group’s corporate plans.

You’ll have –

• 5+ years’ experience delivering buildings and infrastructure projects across the full project lifecycle in the aviation and/or industrial sectors
• Tertiary Qualifications/ bachelor’s degree in relevant discipline
• Demonstrated experience with contracting and supplier management e.g. sourcing, negotiating, risk minimisation
• Project management skills with exposure to a variety of project and/or development methodologies
• An understanding of financial evaluation principles and techniques
• An understanding of the regulatory environment, with a willingness and ability to increase knowledge base
• Self-starter with ability to manage multiple projects, effectively prioritise and work to deadlines
• Ability to work autonomously
• Strong communication skills
• Strong analytical and problem-solving skills
• Sound understanding of computer-based systems and databases
• Strong written skills supported by rigorous documentation and records keeping
• Sound influencing skills and negotiation skills

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

If you’re ready for a culture that will challenge and excite you, submit an application today.  

Applications close: 9th April 2024

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Want to kick-start your career? Join our outstanding retail team as a Store Assistant at ALDI! No retail know-how needed. We're looking for people with a positive attitude, a strong work ethic, and a willingness to learn!

Our stores are open every day, including weekends and holidays – there's never a dull moment with plenty of variety. We do supermarkets a bit differently, you’ll get to experience all areas of the store rather than just be in one area, giving you lots of variety.

Store Assistants are the backbone of our retail stores and keep our stores running by:

• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Being an expert in stock handling by making sure our products are in date and listed at the right price
• Creating eye-catching displays of our ALDI special buys
• Keeping the store tidy, organised and looking great

• Challenge yourself to grow and be part of the Qantas Engineering team

• Join a supportive team to deliver high-quality maintenance

• Permanent position based in Brisbane Base Maintenance hangars

Qantas Engineering keeps us at the forefront of aviation, caring and maintaining both the Qantas fleet, as well as aircraft for our customers across the Asia-Pacific region. Working with state-of-the-art equipment and resources, our shared commitment to professional excellence continues to keep our customers safe.

We understand our priorities and what needs to be delivered, taking the initiative to keep things moving. Navigating through our complex work environment, we bring teams and individuals together to deliver on our customers’ expectations.

Our Base Maintenance team is expanding, and we have multiple opportunities to work within our Aircraft Maintenance Engineering team.  

As a Qantas Aircraft Maintenance Engineer (AME) you will be responsible for performing Aircraft Maintenance and rectification as per manufacturers’ and company specification to a high standard. You will be working with a range of specialist teams within Brisbane in a hangar environment, enabling you to provide excellent engineering standards on a solid foundation of safety, quality, reliability and service.

You’ll have –

• Completed Certificate IV Aeroskills qualification (Avionics)

• Relevant Aircraft Maintenance Avionics trade experience

• Extensive servicing experience on A320, A330 and B737 aircraft in a base maintenance environment (advantageous)

• Thorough knowledge and understanding of Qantas Maintenance procedures (advantageous)

• Commitment to all safe working practices and service standards

• Demonstrated ability to work as part of a team

• Commitment to being customer focused with flexibility and willingness to undertake other reasonable duties as required

• Highly developed attention to detail

• Demonstrated high ethical/behaviour standards and self-discipline

• Ability to work rotating shift rosters

We've worked hard to create a culture that will challenge and excite you - and give you the support you need to really go places. Here, everyone's treated with the respect they deserve. And everyone has the potential to make the most of their skills.
 

Why Qantas? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Become a Qantas Frequent Flyer member today and start earning Qantas Points. You could use your points to reward yourself with flight rewards, upgrades, hotels, car hire, and more. Join for free and save A$99.50.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restrictions or sponsorship.

For more information about being a Qantas AME, use the link below:

• http://tribunalsearch.fwc.gov.au/document-search/view/3/aHR0cHM6Ly9zYXNyY2RhdGFwcmRhdWVhYS5ibG9iLmNvcmUud2luZG93cy5uZXQvZW50ZXJwcmlzZWFncmVlbWVudHMvMjAyMy81L2FlNTE5OTQ4LnBkZg2?sid=&q=Qantas%24%24Airways%24%24Limited%24%24AWU%24%24AMWU%24%24CEPU%24%24Brisbane%24%24Base%24%24Maintenance%24%24Agreement%24%246
   

*Pay grade opportunities from Trade 9-13*

Be a part of something special and play your part in the Qantas story – get in touch today.

• At Qantas, our people lead the way in achieving the impossible together 
• Challenge yourself to deliver strategic operational outcomes  
• Permanent, Full-time position based in Melbourne or Adelaide

 
We’re constantly challenging ourselves to reimagine our customer experience, and work to connect and build trust. Ultimately, our service should make people feel at home, no matter where they are. Customer is at the heart of our operation.  We’ve created something truly unique in our Qantas Lounges and it’s here where our premium customers, connect with the spirit of Australia from the confidence of seeing and interacting with our people, to the sheer awe that comes from watching our aircraft take off and land whilst dining in one of our beautiful lounges. 

We understand our priorities and what needs to be delivered, taking the initiative to keep things moving.  We bring teams and individuals together to deliver on our customers’ expectations. 

As the Lounges Customer Experience Manager, you will be responsible for developing and leading lounge teams and operations across Victoria, Tasmania and South Australia, including International, Domestic and Regional lounges. You will work with partner areas to develop consistent and connected service experiences across our lounge customer touchpoints.  You will be a people leader and change agent focused on aligning lounges with the best customer experience practices whilst overseeing operational performance within a region. 

In addition, you will drive a performance focussed culture by developing a high performing team and an engaged workforce across both Qantas and third-party supplier workforces by leading, encouraging and facilitating open communication with employees on all relevant matters.  As well as managing individual, team and supplier performance against relevant performance criteria and supporting capability development. 

The core role accountabilities include people management, supplier management, safety, financial performance, operational delivery, and customer advocacy.  In addition, providing project management leadership to support key change initiatives within your regional portfolio of lounges including lounge refurbishments, menu and service changes, as well as attracting new client airline business. 

You’ll have –

• Previous experience with People management in a customer facing or product development environment 
• Firm understanding of the airline industry and the operational environment 
• Strong independent decision-making skills with ability to manage ramifications of decisions and drive strategic outcomes 
• Demonstrated ability to deliver results within complex business & operational environments with varying stakeholder needs and expectations 
• Strong relationship building and stakeholder management skills 
• Commercial acumen for delivery of critical business approvals, financial analysis and identifying group benefits 
• Ability to influence at all levels 
• Customer centric mindset and perspective to programs of work 
• Sound understanding on the fundamentals of the customer and service experience 
• Proven strong analytical, interpersonal, stakeholder and time management skills 
• Extensive experience managing large and complex projects 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. 

You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Qantas are equal opportunity employers, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. 

If you’re up for achieving something great, register your interest and we’ll be in touch.  

Applications close: Sunday 14 April 2024

SGS is seeking an IT Support Analyst to join the team based in our Head Office new Perth Airport.

Your responsibilities will include, however not limited to:

• Provides Level 2 support and resolutions for moderate complexity technical issues and incidents escalated by the Global Service Desk and end users.
• Provides world class customer service to the SGS Australia end-user community.
• Evaluates end-user needs, defines technical problems, and generates solutions for resolutions.
• Coordinates between the end users, local, regional and global support teams and vendors to resolve Level 2 break-fix incidents and issues.
• Tracks, monitors, documents and communicates with end-users for the requests, issues and incidents through to completion using the Service Now system.

We are looking for a go-getter, someone who is very hands-on and will use their strengths to coordinate and manage the day to day operations of the Front Office department whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.

What you will be doing?

• Heavily involved in daily operations and coordination of the Front Office Team.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Responds to guest feedback and provide relevant action and follow up.
• Be flexible and willing to work mornings, evenings and overnights (if necessary) across the 7 days to ensure service standards expected are being achieved.

About you:

• Contagiously passionate about Guests and Hospitality?
• Natural with a sparkle, always eager to be original and share new ideas?
• Operations expert for an amazing team?

If yes, then this is a fantastic opportunity to become Director of Operations at the Novotel & ibis styles Melbourne Airport.

This is a varied role that requires excellent leadership and communication skills along with a hands-on management approach.

What you will be doing:

• Oversee all aspects of the operation to ensure that the hotel functions at an optimal level in key areas including service, revenue generation and cost management.
• Ensure that guest experience is the focus.
• Maintain a culture which is service focused, positive and driven to succeed, open to change and creative in approach.
• Identify new business opportunities and build up long term business relations.

Working as part of the Airborne Solutions Technical Development business unit, this position will be involved with providing technical support and maintenance for our two fleets of special mission aircraft, the systems integration laboratory and the ground stations.

The role works under the guidance of experienced mission systems engineers and aircraft engineers providing support, maintenance and development of current mission systems on board the AMSA CL-604 Challenger Fleet and the Australian Border Force DHC-8 Fleet.

This is a unique opportunity to be involved with the design, build and testing of future aircraft mission systems and associated ground stations.

Key Responsibilities include:

• Hold Safety as a core value and contribute to the achievement of a Zero Harm and an incident/ injury free environment through active participation in all safety programs relevant to the position
• Work within a team of experienced mission systems engineers to maintain, develop and troubleshoot Search & Rescue and Surveillance systems on board various aircraft
• Carry out engineering tasks on wing relating to mission system maintenance and modification
• Conduct hardware testing and evaluation activities in a laboratory environment
• Provide Support at remote bases where mission systems may be deployed, including customer endpoints
• Monitor and evaluate mission systems performance on ground and airborne
• Liaise and assist external sub-contractors for development and support of mission systems.
• Maintain mission systems integration laboratory and test rack in a serviceable condition.
• Offer technical advice and support to CAMO for engineering documentation and process improvements

As Reservations manager, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to our guests via the telephone, e-mail or other channels deemed appropriate by the company.

You will manage the Reservations Sales Agents team and will establish ongoing on-job training programs within the department to achieve financial and service quality targets.

Your experience and skills include:

• You are a professional and talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.
• Natural team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
• You have strong customer care skills as well as the ability to work under pressure, with excellent attention to detail.
• You are confident about your technical knowledge of hotel booking systems, including Opera.