SGS is seeking an IT Support Analyst to join the team based in our Head Office new Perth Airport.
Your responsibilities will include, however not limited to:
- Provides Level 2 support and resolutions for moderate complexity technical issues and incidents escalated by the Global Service Desk and end users.
- Provides world class customer service to the SGS Australia end-user community.
- Evaluates end-user needs, defines technical problems, and generates solutions for resolutions.
- Coordinates between the end users, local, regional and global support teams and vendors to resolve Level 2 break-fix incidents and issues.
- Tracks, monitors, documents and communicates with end-users for the requests, issues and incidents through to completion using the Service Now system.
