JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond

About the role

• This opening is for a Customer Service / Admin Officer to join our team in Mackay

• This is a Full time, Permanent Role. The working hours for this role are 9:00 – 17:06.  

• Utilise our systems to complete administration and data entry tasks

• Manage customer and client freight queries across multiple divisions within our Mackay Depot

• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.

• Educate customers on how to use our self-service platforms effectively.

• Liaise with on site operations staff in order to resolve any customer queries or requests in a timely manner

• Data Entry of timesheet hours, rostering and payroll data into our systems and spreadsheet trackers

• Prioritise your work effectively and efficiently throughout the day and complete tasks in a timely manner

• Maintain staff, training and compliance databases where required

• Order in Uniforms and Stationery where necessary

• Manage various spreadsheet trackers, reports and other compliance documents in order to cleanse, update and maintain them on a regular basis

What you’ll bring

• A high attention to detail

• Strong Data Entry Skills

• A sense of empathy and a passion for Customer Service

• The ability to prioritise tasks efficiently

• A strong attention to safety

• Previous experience in a similar role (preferred but not mandatory)

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

The opportunity:

Our Technology team at AIA is growing and to support this growth, we are sourcing a Business Support Officer to provide organisational and administration support to our Technology Leadership and broader employee cohort. No two days will be the same in this role and the successful candidate will have exceptional stakeholder engagement skills and the ability to work in a fast paced and continually changing environment. This opportunity can be based in either Melbourne or Sydney and a Hybrid work model is on offer.

To be successful you will:

• Build positive relationships and trust with key leaders to proactively anticipate their needs and ensure they are prepared and have the required documents in advance of meetings
• Manage business expenses of the CTO and Technology Leadership team
• Manage vendor contracts and payment as required
• Organise travel and accommodation bookings for CTO and Technology Leadership, in line with the AIA Policy
• Assistance and preparation of presentations to support CTO and GM’s
• Events and conference management as required including but not limited to venue, catering and invitations
• Offboard contingent/contract staff/vendor resources according to projects and BAU demands from collaboration with business SME’s, Project Managers and other technology partners
• Recruitment support, including collection and collation of information and documents as required
• Act as a point of contact for various staff requirements in and around the office
• Provide additional administrative support, mail management, calendar management and updating of distribution lists as required
• Engage with Executive Assistants to ensure consistency in support across the organisation and to work on joint projects & events

Successful applications will demonstrate:

• Exceptional organisational skills and the ability to proactively anticipate the needs of key leaders
• Experience in a similar role supporting senior executives and a broader team
• High level communication and customer engagement skills
• Strong attention to detail and the ability to effectively prioritise
• The ability to maintain confidentiality and use appropriate judgement and discretion
• Flexibility in your approach to work and willingness to assist with additional tasks and pivot as required.

Why choose AIA:

We’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers

​

AIA is different. Are you?

To join an organisation that helps people live better every single day by applying via the link today. Applications close on Wednesday, 13 March 2024!

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!

The Role

We’re currently recruiting for a Collections Officer to join our Docklands office, managing end-to-end Collection Activity for an assigned portfolio of Local and export Customers.

Reporting to the Collections Manager - Non-Grocery, your main responsibility will be to deliver efficient and effective management of several partner accounts, including timely processing of all payments and deductions whilst managing compliance with terms.

This is a Hybrid position, mixing between Bega's Docklands office and working from home arrangement.

Responsibilities

• Account Management for medium transactional Accounts across multiple sites.

• Management of all Customer Queries, and Reconciliations

• Daily / Weekly Payment Allocation.

• Timely processing of customer payments, remittances, deductions and associated follow-up

• Deliver on collection activity KPIs  

• Tradespend processing.

About you

• A strong customer focus and stakeholder engagement skills

• Accounts receivable and credit management and process knowledge

• Strong reconciliation skills and good knowledge about rebates and deductions.

• Experience with an ERP system, ideally SAP

• Ability to add value and input to continuous improvement projects.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

Reporting to the Fleet Manager, the candidate will be responsible for driver/sub-contractor online training, co-ordination, and planning. This role is also responsible for maintaining compliance related records, in addition to 00% compliance across all PE Altona North fleets.

• Ensuring all contractors are enrolled in online compliance training and complete courses allocated.

• Manage weekly compliance reports reporting to State Management Team.

• Manage daily contractor fatigue reports.

• Conducting Annual contractor vehicle inspections

• Entering all relevant master data and creating new contractor profiles.

• Assist/advise managers and other members of the operations team to ensure contractor compliance.

• Ensure the correct use of company systems to correctly pay contractors and charge customers.

• Liaising with Financial Reporting Team (revenue assurance/payables) where appropriate.

• Ensure all required reporting is correct and on time.

• Daily audit all subcontractor compliance records as set by State Operations Managers and Recruitment & Training Co-ordinators.

• Other task as set from time to time by Fleet Resources Manager or State Manager.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

We attract and nurture local talent from all over the world, ensuring our people are both deeply attuned to regional needs but also bring a global mindset to help clients, communities and nations move forward. Our culture is fuelled by men and women with the passion to push beyond borders and boundaries, and the wisdom and courage to do what’s right.

Citi Commercial Bank (CCB) business aspires to be the bank of choice for internationally-oriented, mid-sized companies within Citi’s footprint. CCB serves clients with sales between $10MM and $1Bn within target industries that value Citi’s distinctive global network and product capabilities. CCB’s aim is to act as a trusted thought partner to support our clients’ growth by providing access to the full suite of banking solutions – including lending, trade, cash management, FX and advisory services.

CCB embodies our unique purpose as the global bank of choice for trade-oriented, mid-sized companies who see us as trusted thought partners that bring simplicity in an increasingly complex world, client-centric solutions for long-term growth and pave the way for them to reach across borders and achieve their global vision. The Commercial Subsidiary Group or CSG is the network that manages and develops the banking relationships for multinationals in Australia.

This position is a hybrid role with the successful candidate also managing his/her own portfolio of clients within the Commercial Subsidiary Group. The Role is Relationship Associate/Client Desk Relationship Manager. As a Client Desk Relationship Manager, you will manage a set of existing clients. You will maintain and defend the portfolio as well as increase revenue by deep diving into the relationships to find additional opportunities.

The Relationship Associate is a developing professional role supporting Senior Relationship managers with complex client portfolios in the Multinational space. As an Associate, you will assist in the seamless delivery of solutions and support the provision of proactive client coverage together with managing a portfolio of emerging relationships. Our Relationship Associates form part of the foundation of our relationship management teams and represent the pipeline from which we’ll grow our next generation of leaders. This is a fantastic opportunity for someone looking to gain exposure to a world class banking platform and develop their skills and talents over time in order to develop a successful career within Citi.

Key responsibilities will include:

• Working with various Commercial Subsidiary Group (CSG) relationship managers to support clients in every step of their relationship — from on-boarding and preparation of EUDDs and various credit memos for submission to credit approvers and committees.
• Learning about a broad range of industries and developing a deep level of expertise on Citi’s credit, policies and practices.
• Manage and grow a portfolio of emerging relationships, with a focus on delivering best in class service and the origination of business opportunities within this portfolio.
• Conducting research on prevailing industry and market conditions that are key inputs into the CCB’s business development activities.
• Generously supporting the growth of the CSG business, devoting time to helping RMs develop pitch materials, marketing proposals and other new opportunities.
• Being the go-to for information on local regulations to ensure the business achieves the highest compliance and audit results.
• Cultivating their own position as a future leader within the business community, getting involved in local organizations to start building a strong network.
• Support the monitoring and tracking of key business initiatives.
• Support the CSG Country Head with business planning and analysis.
• Take the lead in the on boarding and retention of clients, ensuring the appropriate “Know Your Client” (KYC) and other compliance deliverables are met.
• Managing daily administrative duties and processes associated with the management of a portfolio of clients.

Key skills and experiences required:

• At least 1-3 years of relationship management and credit experience, sound understanding of finance and accounting fundamentals, together with some exposure to; transaction banking, loans and financial markets (FX and derivative)
• Knowledge of, and ability to complete AML and KYC processes.
• The ability to understand the part they play in building a strong CCB/CSG culture that enables our teams to deliver remarkable experiences to our clients.
• The ability to thrive in an entrepreneurial organizational structure and add value by bringing an optimistic, proactive approach to the work they do.
• The ability to go beyond immediate business silos to build their network.
• Confidence and drive to own developing high quality, client ready information with strong attention to detail.
• Analytical skills with ability to process and prioritize complex information.
• The resilience to adjust plans and priorities when necessary to meet evolving client and business needs.
• Strong interpersonal and cultural skills to work with a variety of countries and products across the region.
• Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients.

Qualifications:

• University degree or higher
• Previous coursework or experience in Finance, Accounting, and Economics.

Role is based in Melbourne.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the role

AGL Loy Yang is seeking a proactive and results-driven Risk and Compliance Officer to play a pivotal role in governing our risk management system and monitoring changes/actions in the risk register. You will thrive in a dynamic environment, have a passion for compliance, and possess an understanding of risk principles.

What you’ll be doing

Reporting to the Risk Manager, you will:

• Proactively maintain the completeness and accuracy of Loy Yang’s risk register.
• Identify and assess new and changed risks affecting Loy Yang in consultation with stakeholders.
• Track and follow up on risk assessment actions.
• Facilitate Risk Assessments for new and existing risks.
• Monitor, audit, and review the risk management program with a vision for continuous improvement.
• Collaborate with relevant personnel to assist site risk management system processes, and improvement activities.
• Provide risk reporting against business KPIs.
• Assist in developing of risk training materials to support site personnel in managing their risks.
• Communicate and consult with employees, from operators to the general manager and in-between.
• Assist in the completion of regulatory risk assessments.

About you

What you’ll bring to the table

• Understanding of Compliance and Risk principles (knowledge of ISO 37301 and ISO 31000 required).
• Demonstrated practical experience in an Advisor/Officer level in a similar role.
• Excellent presentation and communication skills, with the ability to liaise with all areas of the business.
• Strong focus on delivery and ability to drive positive outcomes with a wide variety of employees.
• Ability to use influencing skills to bring about change.
• Willingness and ability to take ownership and accountability.
• Flexibility to handle various tasks and adapt quickly to changing priorities.
• Previous experience with risk management systems or similar.
• Knowledge of the energy industry or other heavy industry.
• Formal qualifications in compliance and/or risk management (desirable).

We’d love to see your application by Monday 11 March 2024.

Please note - unsolicited resumes from agencies will not be accepted by AGL.

At AGL, we offer a wide range of benefits including:

• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Access 20 weeks of paid parental leave for the primary carer.
• Play an active role in our diversity & inclusion initiatives.
• Novated leasing and Electric Vehicle subscriptions.
• Access to study assistance, AGL’s share purchase plan and insurance deals.

*Benefits may change over time and vary based on location.

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

About Australian Munitions

Part of Thales Australia, Australian Munitions is the largest domestic manufacturer of explosive ordnance to the Australian Defence Force, with a successful track record delivering ammunition, propellants, explosives and related services, including acid production and industrial waste treatment to Defence and commercial markets.

Join Thales Australia's Dynamic Team as a Quality Assurance Officer!

• Partner with our Production Team to ensure that our product exceeds standards

• Learn about our varied range of products, how they’re manufactured and used

• Develop skills in contributing QA information to future product development and project bids

• Based in Benalla, VIC – relocation assistance provided to a candidate if required

• Thales promotes careers for those who want to be life-long learners – in-house and external training for future growth and development on offer

• On-site café an opportunity to join a thriving social club that gathers for social events throughout the year

What Success Looks Like

Though you’re experience in Quality Assurance, you’d need to learn our range of products, understand how they’re manufactured and determine how we test to ensure quality to our customers.

Building strong connections with the Production Team and our testing laboratory is vital. You will establish this by asking the right questions, listening to feedback and working together to solve problems and develop improvement initiatives.

Key Activities and Responsibilities include

• Conduct internal and supplier audits and support certification audits

• Drive effective use of the Intelex non-conformance database with a focus on addressing the root cause

• Conduct product acceptance processes

• Ensure management of customer complaints and feedback

• Support Continuous improvement initiatives, including Gemba, SIMS, Kaizen and Cost of Non-Quality (CNQ) reduction

From day one, you will need:

• Sound knowledge of the requirements of ISO 9001 Quality Management System

• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams and contribute to a culture of creativity and teamwork

You may also (but not need)

• Hold a tertiary qualification in science, chemistry or engineering-related field or technical equivalent preferred.

• Be a qualified ISO 9001 internal or lead auditor

Benefits @ Thales

• Employee discounts with several affiliates (Travel, Car hire, Tech)

• Fitness Passport discount

• 20 Weeks Primary and 10 Weeks Secondary Carers leave

• Veterans Leave

Good to Know

You’ll get an email acknowledgement after you’ve applied, Thales strives to provide a personalised experience for all suitable applicants.

As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.  To learn more about clearances please visit – http://www.defence.gov.au/AGSVA/

International Traffic in Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role.

Prior to offer you’ll complete a pre-employment police and medical check.

For more information on Thales visit us @ThalesCareers on Instagram

#LI-BG1

#LI-Onsite

Thales is committed to promoting and maintaining a workplace culture of shared respect that enables all of us to feel valued, do our best, and remain truly passionate about the place that we work. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more on how we are supporting our employees, you can view our policies and initiatives here: https://work180.com/en-AU/for-women/employer/thales.

Wellbeing matters at Thales, and where possible we encourage flexible working.

What you’ll do

This is your opportunity to be a big part of something big by supporting our global CEO so that every day runs as smoothly as possible. Your day-to-day will be varied but some of what it will entail includes:

• Ensuring our CEO stays organised and on top of everything that he needs to in our fast-paced business – managing his diary; responding to emails and calls; travel and accommodation management; prioritising tasks; processing expense claims and credit card reconciliation; scheduling Board meetings and other meetings, events and functions; coordinating monthly Board packs; organising catering requirements, etc.
• Providing support to the wider Executive Leadership Team on an ad-hoc basis. This may include, but isn’t limited to, stepping in to create meeting agendas or take minutes, booking travel, document preparation, manage expenses and anything else that may come up from time to time.
• Handling confidential and sensitive information with discretion and professionalism.
• Taking pride in keeping our CEO well informed and up to date of changing priorities and any key issues that may arise. You’ll also collate any information needed to assist the CEO in making choices in relation to these

• Assist Maintenance Manager with day-to-day operations of hotel maintenance, including pool, spa, and HVAC systems.
• Perform fixture repairs and replacements, such as lightbulbs, windows, and doors.
• Conduct basic plumbing maintenance on taps, basins, and toilets.
• Inspect and maintain public spaces and guest rooms for preventative maintenance.
• Execute painting duties with precision and attention to detail, ensuring high-quality workmanship.

We are seeking a casual Administration Officer to join our team in our Parramatta office.

Are you a confident Administration Officer, able to juggle competing priorities and stay focussed on a given task? Are you assertive, as well as business savvy with excellent time management skills? If so, we want you!

We understand that at first it can be challenging to know which tasks to prioritise, but don’t worry – we will help you find your feet until you get the hang of it! All we ask is that you bring your exuberance to work and come with some ideas of how we can jazz up how we do things. Ideas like fun ways we can all celebrate our achievements and effective ways we can bond as a team.

This opportunity would be perfect for those with previous office experience (EAs / office managers will be viewed favourably) who are looking to return to the workforce.

Alternatively, if you are a new Graduate eager to learn and to develop your career in a supportive and collaborative environment, this could be the opportunity you’ve been looking for!

If the above struck a chord with you, we’d love to hear from you!

A day in the life of an SIS Rehab Administration Officer 

• Answer / return calls
• Document processing and management
• Source and chase quotations for management – e.g. if we need a new water cooler, you will get quotes from a number of different suppliers and choose the best one.
• Assist with the creation PowerPoint Presentations and Design ideas
• Coordination and preparation of internal and external meetings
• Staff events, Management events and company travel coordination requests
• Conduct direct client feedback surveys 
• Overall maintenance of the office environment 
• Order of office supplies, equipment and IT products

You will be responsible for supporting all aspects of our Community Health Paediatric and Counselling team's business ensuring a smooth running of our clinics and program. Working collaboratively with the Allied Health Services and the broader Primary Health program, you will help to ensure quality service delivery and robust systems and processes.

You will provide services of office administration including;

• Track and prioritise requests via admin email.
• Assist with planning and delivery of multi-disciplinary group activities such as coordination room bookings, organising resources, documentation of consent, feedback and outcomes reporting.
• Prepare and format templates, reports, manuals and documents (e.g. customer correspondence, agendas, minutes, newsletters, flyers)
• Book and confirm appointments via SMS, documenting such activities in Trakcare, including booking of interpreters.
• Assist with the creation of new health records, registering customers, archiving, retrieval and general filing of records.
• Clear effective communication with stakeholders across all levels of the Allied Health teams and programs

• Full Time or Part Time
• Liverpool Office
• Competitive salary depending on qualifications & experience + Salary Packaging benefits

We are looking for an empathetic and reliable Administration Officer to join our ECA Team!
More than just a skills-based role, we’re looking for someone with a positive attitude, who values being part of a team, using their initiative, and contributing to the creation of a customer-centred, professional, and friendly working environment.

In this varied role, you will:

• Support the ECA team with daily operations, inquiries, scheduling meetings, WH&S tasks, data collection, reporting, bookings and other ad hoc duties as required.
• Provide exceptional customer service and respond to enquiries (via phone and email) from families with empathy and respect.
• Maintain up to date spreadsheets, data, files and other documents as required.
• Contribute to a workplace environment which supports peers, teamwork and ensures the provision of quality services for clients.

About Us

Australian Healthcare Associates (AHA) is Australia's largest health and human services consultancy.  We partner with Commonwealth and State governments to improve health and social outcomes for Australians.

Our portfolio of projects includes engagements of national importance, including evaluation and review projects, research and analysis, and outsourced program administration. All work is carried out to the highest industry standards.

AHA’s story is all about its people. We are a high-performing team of valued, talented, diverse individuals who pull together with the shared goal of consistently delivering great outcomes.  We invest in people and enjoy industry-leading conditions and low staff turnover.

The Role

On behalf of the National Disability Insurance Agency (NDIA), AHA's team of data collection officers will work with National Disability Insurance Scheme (NDIS) participants to collect data that will help the NDIA measure the impact of the NDIS on its participants and inform quality improvements to the scheme.

The role involves making outbound calls to people with a disability who are registered with the NDIS (and/or a carer/family member) to collect accurate data about their experience of the NDIS.

Working days are Monday to Friday and the team work between 9am to 8pm. Each team member completes one 12-8pm shift per week, with the remainder being 9-5pm. There is the option for full-time or part-time hours (minimum 22.5 hours), with the possibility of ongoing work.

This is not a typical call centre role. The focus will be on engaging NDIS participants and families/carers with empathy and patience to collect high quality data. It is not just focused on efficiency and KPIs.

We're looking for people with the attitude and aptitude to utilise their skills in this important role. This role would be well suited to people who have worked in the disability, health, education or social services sector, or people who are currently studying in a relevant discipline.

About you

• A people person, a great listener - you can talk and listen to people from all walks of life with empathy and compassion
• Thorough and proven attention to detail
• Excellent IT skills
• Organised and able to manage your own time effectively
• Responsible and accountable
• Adaptable, with the ability to cope with changing priorities or processes as they arise
• Able to work independently and as part of a team.

Highly desirable:

• Experience engaging with people with a disability, or people from vulnerable stakeholder groups
• Previous experience in conducting social or market research, or other data collection
• Experience using Zendesk and/or Microsoft Teams.

In return, AHA offers excellent remuneration of $35/hr + super, all necessary technical equipment, comprehensive training, and a positive and supportive work environment.

Successful candidates will be required to undergo a Police Check prior to starting.

Work arrangements

We offer flexible work arrangements following the initial office-based training. You’ll have the opportunity to work from home four days a week and in our Melbourne office with your team one day a week. Due to the sensitive nature of this role, candidates who elect to work from home must ensure they have a suitable working space that also recognises and respects the confidentiality needs of participants.

If you have the required attitude, skills, and experience, we're keen to meet you.

To apply please upload your CV and a cover letter outlining how your key attributes align with our needs.

Note: applications that do not include a bespoke cover letter will not be considered.

Applications close 5pm 6 March 2024 

All questions can be directed to [email protected]

Applicants must have Australian working rights.

Agency applications will not be considered.

For further information about AHA, please see our website: www.ahaconsulting.com.au

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex, or queer. All are encouraged to apply.

We are on the hunt for a skilled Payroll Officer to join our dynamic team.

This role offers the perfect blend of flexibility with the convenience of remote work, coupled with occasional in-office interactions (Sunshine Coast or Brisbane) for team events.

We are looking for a candidate who is not only willing and eager to learn but also takes initiative and demonstrates a high level of self-motivation. This full-time role will assist the Payroll Manager and will be dedicated to efficient and effective payroll processing.

Additional responsibilities may include helping with Accounts Payable and processing expense claims.

Due to our remarkable growth and the influx of invoices, we're on the lookout for a talented individual who can seamlessly operate as a Hybrid Accounts Office. As part of our tight-knit team, you'll collaborate with a dedicated Accounts Receivable Officer and an Accounts Payable Officer in managing high volumes of payments.

Reporting  to the Financial Controller, the key duties are, but not limited to:

Customer and Service Management

• Be the go-to contact for internal and external parties, managing relationships, and handling Accounts Payable and Accounts Receivable duties during holidays.
• Strive for Accounts Payable customer service excellence and act as a key business contact for Accounts Payable and Accounts Receivable queries.

Business Tasks

• Manage two functions based on daily workload—Accounts Payables, Credit Cards maintenance, and Creditors ledger maintenance.
• Ensure timely payments, uphold integrity in creditors' data, and handle expense reconciliations.
• Drive efficiency in Accounts Receivable, new customer on-boarding, collections, and bank reconciliations.

Reporting Month End

• Support Management with Accounts Payable reports and assist in monthly financial reporting.
• Monitor key metrics and conduct reconciliations for AP payments GL Ledger.