About the role ARC a reputable steel fabrication company, is currently seeking a Customer Service Officer to join our tight-knit team at our Bathurst branch where you will be working closely with sales and operations to deliver an outstanding customer experience. This position would be a suitable opportunity for someone who is used to working in a busy environment and has strong customer service/sales experience. Answering and responding to incoming calls and enquiries about product and requirements Liaising with freight company when required about bookings and stock Process sales orders and coordinate with the operations team to ensure timely product delivery or pick ups Over-the-counter sales – early morning customer pick-ups run hot! Maintain accurate records of customer transactions using system Coordinating with other branches for any stock enquiries About your experience You should excel in a busy environment, demonstrating the ability to problem solve and provide excellent customer service. To be successful in this role you will have: Excellent written and oral communication skills High level of attention to detail and excellent organisation abilities Experience working alongside customers face-to-face and over the phone Work collaboratively in a fast-paced environment Previous industry experience is not essential – hiring manager is focused on the right skills you bring to our team About our team The Australian Reinforcing Company (ARC) – a brand of InfraBuild - is a leading manufacturer and supplier of steel reinforcing that Australians have trusted for over 100 years. Supported by a large branch network, ARC steel is in…
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