Are you passionate about creating positive experiences for students and their families? At Contour Education, we’re dedicated to supporting students throughout their educational journey, and our Customer Service Representatives are at the heart of delivering exceptional service every day.

If you’re empathetic, reliable, and love being part of a dynamic, people-focused environment, this role is your opportunity to make a difference.

Who Are We

At Contour Education, we’re revolutionising tutoring with engaging, small-group sessions that prepare students for success. We’ve been reshaping education since 2020, with over 5,000 students enrolled and 100+ team members having joined us on this exciting journey. Recognised as one of Australia’s fastest-growing startups for 4 straight years, we’re not slowing down!

The Role

What You’ll Do

• Support Students & Parents: Handle incoming enquiries via Missive and Podium about schedules, invoicing, rescheduling, and general information, ensuring quick, professional, and solutions-oriented responses.
• Oversee Campus Operations: Keep the campus running smoothly by managing administrative tasks, maintaining stock and equipment, and preparing classrooms to create a welcoming learning environment.
• Engage with Customers: Assist walk-in students and parents at the campus, providing support and information in a patient, empathetic manner.
• Maintain High Standards: Monitor and address any operational issues during classes, ensuring a seamless and enjoyable experience for everyone involved.

Who You Are

• A Great Communicator: You listen actively, show patience, and deliver clear, empathetic communication that leaves a lasting positive impression.
• Organised & Detail-Oriented: You juggle multiple tasks efficiently and ensure accuracy in everything from scheduling to record-keeping.
• Proactive & Adaptable: You’re quick to solve problems and flexible in managing the day-to-day demands of campus operations.
• Tech-Savvy: You’re comfortable using tools like Missive and Podium and eager to learn new systems as needed.

Why Join Contour?

• Meaningful Impact: Be a key part of a team that supports students in achieving their educational goals.
• Supportive Environment: Work in a collaborative and dynamic workplace where your efforts are valued.
• Diverse Role: Enjoy a mix of administrative, customer service, and operational tasks that keep things interesting.
• Flexible Hours: Fit work around your schedule with weekend shifts available.

If you’re detail-oriented, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you!

Skill Requirements

• Above market rate compensation.
• Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your customer service and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school!).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.  

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Business Development Director at Civica

We are seeking a Business Development Director to steer our growth strategy and elevate our commitment to providing unparalleled solutions for our clients. In this strategic leadership role, you will be responsible for driving new business initiatives, strengthening key relationships, and leading high-performing teams to achieve ambitious growth targets.

You will be leading a team of sales, business development managers and bidding professionals and collaborating with leaders across Education department.

Keen to find out more about our Education? Follow the link to find out more about what you'll be working on Education and Learning Management Platform

What will make you successful in this role

• Proven Leadership Skills: Experience in leading and developing high-performing teams in a business development context.
• Strategic Acumen: Ability to develop and execute clear, effective strategies that align with business goals and drive growth.
• Industry Knowledge: Deep understanding of public sector operations, particularly in Government, Healthcare, or Education.
• Sales Expertise: Strong track record of achieving sales targets and managing complex sales processes, particularly with SaaS solutions.
• Relationship Building: Exceptional interpersonal skills with the ability to build rapport with stakeholders at all levels.
• Analytical Thinking: Strong analytical skills to assess market trends, identify opportunities, and make data-driven decisions.
• Communication Skills: Outstanding verbal and written communication skills, with experience in delivering presentations to key stakeholders.

We encourage candidates from diverse backgrounds to apply, as we believe it makes us a stronger organization. If you have the drive and ambition to lead a dynamic business development team, we want to hear from you!

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

We have fantastic opportunities for driven and committed VCE Chemistry tutors to join our passionate Tutoring Team in preparation for 2025! Be the leader who develops and nurtures relationships with our students and parents, and helps them derive maximum benefit and satisfaction from our offerings at Contour Education!

Who Are We

We empower students and their studies by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors who can teach the study design in a simple and intuitive yet engaging way.

Over 5,000 students and 100 team members have joined our tutoring services since our founding in 2020. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022 and ranked again for both 2023 and 2024, plus we're continuing to multiply year over year!

It's our vision to reshape education, starting with tutoring.

Opportunity to Tutor Groups

Have you ever wanted to do group tutoring but never got the time or students to? Maybe you’ve been doing one-on-one tutoring so far, and now you want to explore group tutoring? As a VCE tutor at Contour, rather than tutoring one student at a time, you can now motivate groups of students with your knowledge and experience without the hassle of more admin work and finding students.

Access to High-Quality Tutoring Material

You’ve probably spent hundreds of unpaid hours making tutoring resources for your students. We know it can be an extremely time-consuming process, and arguably one of the more boring and tedious parts of being a tutor. But that’s where we come in! We’ve spent thousands of hours creating resources and detailed notes for VCE subjects. All we need now is you—the tutor!

All you have to do is prepare for your tutoring session by reading over the class workbooks beforehand, and provide an excellent tutoring experience to your students :)

Competitive Pay and Compensation

We pride ourselves on compensating and rewarding our tutors for their hard work. The starting rate ranges from $90 to $160 per 2-hour class (exc. Super) depending on the size of the classes you take. If you're already a veteran tutor, then apply for our senior tutor role and the rates can only get higher as you pick up more classes, show dedication to Contour, and contribute to the success of your students!

We've also introduced a new compensation model since 2024 where you'll also share part of the revenue generated by your classes. We want you to feel rewarded for introducing students to Contour and doing a great job at making them happy, so if Contour grows, you'll grow with it!

In some circumstances, if you already have private students but want to transfer them over to Contour, we can potentially even provide payouts so you can move all your tutoring work to us. Win-win!

Minimal Admin Work

There is almost no requirement for admin work. All you have to do is take simple attendance, manage student emails, and address student questions promptly outside of class via social media/text/email. Our support teams organise class days and times, following up on missed attendance, managing payments and enrolments, so you can just focus on the student and tutoring. However, If you’d like to create additional resources for us or do more non-tutoring work, we can also organise tailored payment plans to suit your needs :)

Support & Personal Development

Working in a collaborative environment and an energetic team can be a fantastic opportunity to hone your skills and learn so much along the way! When you work with us, you’ll also have the chance to learn from tutors who have spent thousands of hours tutoring and have garnered years of experience, perfecting their craft.

You'll be trained upon joining and we'll provide you with personal feedback as you settle in. You'll also be engaged with the rest of the team through routine catch-ups and peer-review sessions, and over time you'll receive further perks, pay rises, classes and work opportunities. We'll also be there to support you through any personal ventures such as rent applications and job references!

Subject Openings

• VCE Chemistry 3/4
• VCE Chemistry 1/2

Location Openings

We have opportunities for tutors at all of our campus locations, creating variety, flexibility and the opportunity to tutor close to home.

• Point Cook
• Narre Warren
• Box Hill
• Glen Waverley
• Melbourne CBD

Skill Requirements

• Above market rate compensation and guaranteed pay (ranging from $90 to $160 per 2-hour class per week).
• Bonuses for student enrolments (the better you perform, the more you share in our company's success).
• Satisfying and fulfilling work helping students succeed (it feels good when your students do good).
• Minimal admin work with a fixed schedule (consistent hours every week).
• Primary focus on providing an excellent student/parent experience (no hassle with student payments or admin).
• Significant improvement in public speaking, team and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your tutoring and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Opportunities to do more classes and performance based pay rises.

We have a fantastic opportunity for a superstar Billing & Enrolment Specialist to join the Contour Education team. 2025 promises to be our biggest year yet, and the role is integral to support our ongoing growth and success.

Who Are We

We empower students and their studies by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors who can teach the study design in a simple and intuitive yet engaging way.

Over 3,500 students and 100 staff have joined our tutoring services since our founding in 2020. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022 and ranked again for 2023, and we're continuing to multiply year over year!

It's our vision to reshape education, starting with tutoring.

The Role

We’re seeking a detail-oriented and proactive Billing & Enrolment Specialist to join our team, full-time (40 hours per week) at the Melbourne CBD campus. In this role, you will be the go-to person for managing the billing process, ensuring smooth enrolment operations, and supporting our customer service and sales teams with timely invoicing and account updates.

Key Responsibilities

• Invoice Management: Edit and manage invoices to ensure accuracy and timeliness, addressing any necessary adjustments promptly.
• Debt Collection: Communicate with students and parents regarding overdue invoices through phone calls, emails, and texts, maintaining our commitment to friendly and respectful interactions.
• Enrolment Coordination: Track enrolment forms and follow up on incomplete submissions to ensure all student records are up to date.
• CRM Maintenance: Keep student and parent records accurate and current in our CRM, supporting seamless enrolment and billing processes.
• Ticket Management: Address and resolve enrolment and billing-related tickets from the Sales and Customer Service teams efficiently.
• Ad Hoc Enquiries: Respond to billing and enrolment questions as they arise, providing clear and helpful support to students and parents.

Who You Are

You are a people-oriented professional with a knack for managing details and a passion for helping others. You’re comfortable making collections calls with empathy, and you thrive in a collaborative, energetic work environment.

Requirements

• Communication Skills: Excellent written and verbal communication skills for engaging with students, parents, and team members.
• Organisation & Detail-Orientation: Ability to maintain accurate records and stay on top of multiple tasks and timelines.
• Proactivity & Independence: Self-motivated with a strong sense of ownership over your responsibilities.
• Customer Service Skills: A friendly and patient approach, even when addressing overdue accounts or resolving issues.

Why Join Contour?

• Be part of a mission-driven company committed to reshaping education.
• Work in a vibrant campus environment where every day is different.
• Access training and development opportunities in billing, enrolment, and CRM management.
• Grow with a collaborative team and make a direct impact on students’ educational journeys.

If you’re detail-oriented, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you!

Skill Requirements

• Above market rate compensation.
• Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your accounting and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school!).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.

This is not just any other accounting job; it’s a calling for someone dedicated to building lasting relationships, and ultimately contributing towards supporting students in their education journeys! If you're detail-oriented, people-oriented, and passionate about education, we want to hear from you - apply now, and become a part of our mission to reshape education :)

If you’re a high school science teacher, the name Stile might ring a bell. 

With an ever-expanding community of Stile schools in Australia, we’re looking for an experienced leader with a passion for improving scientific literacy around Australia to join the team in Melbourne. This role involves leading the team responsible for both selling Stile to new schools and maintaining relationships with existing schools.  

About Stile

We have a vision for more interesting, rigorous and inclusive science education for Australian students. Imagine a world where mundane tasks like lesson planning are taken care of, and teachers are offered plenty of support to be full-time classroom superheroes! Stile is Australia’s only complete, end-to-end program for Years 7-10 science. It offers meticulously crafted lesson-by-lesson teaching plans, printable revision resources, videos, questions, simulations and practical activities. It’s what we wish we had when we were teaching. Built upon our world-class teaching and learning platform, Stile is updated weekly with the latest in science and technology.

At our foundation, we encourage kids to think critically about the world around them and make evidence-based decisions for themselves and their community. For more information, have a read of our ‘why’.

1 in 3 schools in Australia use Stile! We expect this number to continue to grow in the coming years. That's quite some reach, and it's a responsibility we take very seriously.

The Stile team is made up of 70 incredible teachers, scientists, artists and engineers who genuinely care about, and are working towards, improving scientific literacy amongst our young citizens.

That’s where you come in.

About the role

This leadership position will be responsible for growing our community of schools around Australia. Leading a team of five talented, experienced educators and sales team members, you will constantly look for ways to grow our impact in Australia, your success metrics will be sales and retention in Australia. 

This position is perfect for someone with a passion for education and leadership experience who is looking to expand their impact and enhance the education of tens of thousands of students. It combines working from Stile HQ with visiting schools and team members around the country. 

This is a sales leadership role, but it’s a sales leadership role like no other. It’s fun, light and centred around a genuine mission to better science education. 

How you’ll spend your time

• Leading our Schools team 

Our Schools team is the face of Stile and it will be your responsibility to lead them to achieve amazing results. This might be through finding efficiencies within existing processes, working with the marketing department to generate innovative sales campaigns, digging deep into data with the operations team to find solutions or working with our support team to understand how best to help Stile teachers. Overall, you’ll be driving the team to ensure we meet our sales and retention targets. 

• Developing plans so all diocese and school leadership around the country know who Stile are and how we can help them. 

With so many schools around the country already using Stile, you will be thinking of innovative ways to scale our impact. One of these ways will be through establishing and maintaining relationships at the diocese and school leadership levels. Deeply understanding the importance of High-Quality Instructional Materials will be critical to having these important conversations. 

• Working with the science education leadership team to build community around Australia 

We’re privileged to be the core science resource in many schools around Australia. We want to use our position to have a positive impact, and help build communities of science teachers and leaders around Australia. As Head of Schools you will be spearheading our efforts to bring teachers together to improve practice and create lasting connections. 

• Continuing to hone your own skills and knowledge  

We’re life-long learners at Stile, so we’re always looking to improve our practice. You’ll find yourself reading up on the latest negotiation strategies, or learning about the latest trends in education technology. You can also expect to spend time peer-reviewing work with your colleagues, ensuring we’re always delivering the best possible service.


A couple of Stile-ists having a cracking time on the road in the Stile Sylla-bus!

A bit more about you

• You’re a driver and self-starter who is both likeable and empathetic. You’re a strong communicator who can build positive relationships and really put yourself in someone else’s shoes, understand their problems and work to help fix them. 
• You're eager to learn. Super eager. You soak up feedback, incorporate it, and are constantly driven to be better. 
• You’re a proactive, strategic hard worker who gets stuff done. You’re motivated to work independently but love contributing in a team environment. 
• You have experience in leading teams to achieve amazing results. 
• You’re knowledgeable about science education and you’re across the latest trends in education technology and pedagogy. 
• You’re excellent with systems, data and processes and you’re super organised! 
• Sales experience, especially in the edu-industry, is a bonus but not essential, as is experience with Salesforce. 

At Stile, we are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t perfectly align with all of the points above, we encourage you to apply anyway. You may be just the right candidate for this or another role.

What’s in it for you

• Colleagues worth working with. You’ll join an amazing 70-strong team of teachers, scientists, artists, and engineers. We hold ourselves and each other to a high standard and love what we do.
• Working on something that really matters. In partnership with teachers, we’re coaching students to become problem solvers and critical thinkers. We believe that with a strong command of science, tomorrow’s citizens and leaders are set up to sort the misinformation from the facts.
• Support always. Stile is its people, and it’s important we are creating an environment where you’re supported, happy and able to do your best work. We have strong management and feedback frameworks and a great benefits program. Check it out here.
• Flexibility. We expect you to work hard, but you’ll have flexible hours and be the master of your own schedule. There’s no rigid timetable to adhere to.
• Your own professional development. We’re lifelong learners here at Stile. In addition to teaching you everything you need to know to succeed in this role, we provide a generous PD allowance.

Hours and location

This is a full-time, permanent role based in our Melbourne office. When you’re not on the road, you will work from Stile HQ.

Work hours are flexible but generally follow a 9-5 schedule. Usually, school visits and PD sessions run before or after school or anywhere in between.

You’ll regularly be driving to schools, so you’ll need your own car (don’t worry, we cover your expenses). Semi-regular travel will be required around Australia to visit your team.

Sound interesting?

Great! We want to know more about you, so read the details below then click apply and ensure you provide that cover letter to show you’re great at following the details. 

• A cover letter addressed to Clare Feeney (no more than a page) explaining why you're going to smash this role out of the park. Include a paragraph on which Behaviours of an Effective Stile-ist most resonate with you or which you disagree with and why.
• Your resume
  
  

Do you have questions about our hiring process? You can find the answers here, or feel free to email us. We can't wait to hear from you!

No recruiters please.

We are thrilled to offer an exciting opportunity for an enthusiastic, creative and dedicated individual to join our Contour MedPrep team as a Marketing Specialist!

At Contour, we take pride in delivering exceptional and innovative marketing strategies that drive growth and elevate our brand. Until now, our founders have largely projected our voice and vision to students, parents, and the world. However, as Contour MedPrep continues to expand rapidly, the need for a dedicated and creative powerhouse to take charge of marketing has become increasingly apparent. 

As a Marketing Specialist, your role will be pivotal in ensuring that Contour MedPrep reaches and engages students across Australia, building a trusted brand in medical preparation. From lead nurturing through email campaigns to creating seamless marketing funnels, your contributions will play a crucial role in attracting students to our programs. You'll also be involved in developing and refining our website and social media advertisements, as well as overseeing marketing for all of our in-person events.

We strive to establish our brand as Australia’s Leading Medical Preparation Program, and as a Marketing Specialist, you will be instrumental in shaping our outreach and engagement strategies, ensuring we are able to help as many students as possible in their journey to become a doctor or dentist.

Who Are We

Contour MedPrep is a leading medical preparation program that currently specialises in comprehensive UCAT and Interview preparation, aiming to empower and support the next generation of healthcare professionals in the highly competitive yet often daunting process of gaining entry into medical school. 

Our UCAT course aligns itself with the objective of the UCAT, rigorously training students in the mental abilities and skills of a successful doctor or dentist, through engaging group lessons, comprehensive and abundant resources, live mock exams, 24/7 student support and so much more! We are extremely committed to innovative and results-driven medical preparation, with industry-first initiatives such as our Live UCAT Testing Centre and student accountability system propelling our 2023 students to an industry-leading median UCAT score of 3040+, one student even setting the world record score of 3590! 

Over 3500 students and 100 staff have joined our tutoring services since our founding in 2020. This year, we have successfully expanded our in-person Live Testing Centres to Brisbane and Sydney, with over 1000 bookings, and hundreds of new enrolments from all over Australia.  Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022, and we're continuing to multiply year over year! It's our vision to reshape education, starting with tutoring.

The Role

At Contour MedPrep, we are passionate about transforming the way students prepare for medical and dental school. As we continue to grow rapidly, the importance of creating a strong and effective marketing strategy to engage with students, parents, and the education industry has never been greater. We are looking for a highly skilled and creative Marketing Specialist to take the lead in managing and nurturing our online presence, as well as overseeing our promotional efforts at in-person events.

As the Marketing Specialist at Contour, you will play a pivotal role in shaping the way we connect with aspiring medical and dental students. Your responsibilities will range from executing targeted email and text marketing campaigns, to managing leads from our free online resources, and creating comprehensive marketing funnels to ensure maximum engagement. You’ll also oversee our website’s development and improvement, optimising it as a hub for information and lead generation. As part of the role, you’ll collaborate closely with our core leadership team, ensuring that our campaigns reflect our values, goals, and the vibrant energy of Contour MedPrep.

This role will require you to coordinate the creation of marketing materials for both digital and physical campaigns. You'll be in charge of ensuring that the design of banners, pamphlets, merchandise, and sales pitches aligns with our brand vision. Additionally, you will work closely with our team to create compelling and engaging social media content, from eye-catching ad graphics and short videos to Instagram reels and viral social media trends. Your work will be instrumental in promoting our events and offerings, while deepening our relationship with students and parents.

This role offers both flexibility and the opportunity for growth. With a hybrid arrangement, there is the flexibility of working remotely but also the opportunity to work in-person with our young and hard-working team at our new Melbourne CBD Office. As Contour continues to expand, this role also has the potential to transition into a full-time position, with the opportunity for you to take on greater responsibility and leadership in the future.

If you’re someone who is creative, detail-oriented, and thrives in a fast-paced startup environment, this is your opportunity to make a significant impact. Join us at Contour MedPrep, where your marketing expertise will help shape the future of education and inspire the next generation of medical and dental professionals.

Why Contour, and Why This Role?

Working in our collaborative environment with an energetic team is a fantastic opportunity to let your social personality thrive, hone your knowledge and learn heaps along the way! 

At Contour MedPrep, you’ll get an inside look at one of the fastest growing start-ups in education in Australia. Our team is super driven and hard-working, but we’re all easy-going and friendly, and we love our frequent (paid-for

• Competitive benefits and pay ($35/hr + super!), recognising the pivotal role of marketing in helping us serve more students.
• Satisfying and fulfilling work helping students hear of Contour (it feels good when we help students achieve their dreams!).
• Shape the brand voice and strategy of a rapidly growing educational startup.
• Significant improvement in teamwork and leadership skills (and you get paid for it).
• Personalised onboarding and feedback to help you thrive in the role. 
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders and team).
• Opportunities to do more work, and performance-based pay rises.

We're a small, high-performing, diverse, tight-knit team with a mission to radically improve mainstream science education at schools. By creating the best science lessons in the world, coupled with intuitive tools that allow teachers to take advantage of the latest pedagogies, we’ve already helped millions of students in Australia get excited about science.

Young people all over the world deserve a world-class science education. Stile is on a mission to ensure that students are able to critically evaluate what they see in their social media feeds, and feel confident using science and technology to solve the big issues of tomorrow. Every week over 250,000 students and their teachers use Stile’s web platform to explore and analyse the science behind the big issues facing us globally, a number we expect will more than double in the next couple of years as we expand internationally.

Stile is used in 1 in 3 Australian secondary schools, with around 45% of year 7-10 students subscribed. That’s quite some reach, and it’s a responsibility we take extremely seriously. When you join our small team, you have a unique opportunity to have a massive impact on the future of science education.

Solve Important Problems

We need your help! We’re looking for exceptional engineers who want to solve interesting problems alongside brilliant people.

The Platform Team is responsible for reliability, security, delivery costs and performance, as well as for the sophisticated suite of CI development tooling that empowers all Stile engineers to rapidly test and safely deploy new features many times each day. Stile's infrastructure is all managed through Terraform, run in Docker containers, deployed automatically through CD pipelines, and auto-scaled minute-by-minute to match our traffic patterns - running Stile is a hands-free experience.

As a Platform Team member you will first and foremost be a great software engineer. You'll be charged with architecting and delivering robust software to automate and scale solutions for many different problems across the team's various responsibilities.

As the team's new Cost Efficiency Lead, your focus will be on optimising delivery costs, in particular AWS expenses. You will be expected to innovate and execute on a cost-savings roadmap, build investigation and monitoring tools to track down anomalies, dive into our hourly billing data to hunt for patterns, and provide consultation to other engineers on how to optimise their designs. Your work will touch many areas of the application and infrastructure, giving you an excellent grounding in the overall tech stack used at Stile.

Overall, you will be responsible to one key metric - bringing the bill within budget and keeping it there. You will be supported in achieving that goal, but ultimately have a great deal of autonomy in how you get there provided the number is heading in the right direction.

If you're an AWS expert who likes clearly defined responsibilities and autonomy, then this is the job for you!

Oncall

All platform team members participate in a 24-7 oncall roster. Shifts are two weeks long, and typically occur about twice per quarter (once as primary, and once as backup). Incidents outside of business hours are rare, and team members on-call outside of hours receive an extra week of annual leave per year as compensation for being available. Additionally, team members are expected to take time-in-lieu within the week if significant work is needed outside of business hours.

Do your best work

We make sure that our engineers time isn't wasted. We provide:

• A highly-motivated and talented team with experienced engineers, and passionate new starters.
• A genuine commitment to the professional development of each engineer through training, coaching, mentorship opportunities, regular feedback and increasing responsibility.
• Quality over quantity: we're pragmatists, but we already have an established business that's here for the long term, so maintenance matters more than up-front build time. We'd rather build it right than live with something broken.
• A near-continuous release cadence, involvement of engineers in the design process, and a willingness to take calculated risks.
• A large base of real customers, which is growing rapidly as we expand overseas. When you ship a feature 100,000 students will see it within the next day.
• Enormous respect for our employees’ work-life balance reflected in our parental leave policy, individual flexibility and sustainable project pace.
• A mission that drives our company, and a strong sense of ethics in everything we do.
• A modern tech stack. AWS. Terraform. Rust for tooling. CI on Buildkite. An API written in Ruby and Sorbet (not Rails), with a frontend in React and Typescript, glued together with Protobuf interfaces.
• Great documentation.
• A culture of asking ‘how should this work?’ rather than ‘what's easiest?’.
• Extremely thorough test coverage, extensive use of live configuration and feature switching, and a rigorous CI and merge queue process that delivers provably working code rapidly.
• High standards: we love solutions that Just Work, and are prepared to spend the effort to build them. However, we live by the Agile principle of valuing working software over comprehensive documentation.
• Our comprehensive suite of observability tools let's you see how your changes are performing, and gives you the detail you need to spot trends, anomalies, and patterns easily.
• You’ll be given the resources and guidance you need to grow your career. We’ll provide you with transparency around expectations, promotion and pay, and opportunities to lead. You’ll attend conferences, and internal and external professional development events. Your manager will be an experienced engineer, dedicated to helping you succeed.
• Stile is owned and led by engineers. Our CEO, CTO, and founder/majority-owner/chair — Alan Finkel — are all engineers, and understand what it takes to build something great. Great engineering gets noticed, and rewarded

About You

• You're a critical thinker who sees the system as a whole, and finds ways to cut to the core of the issue.
• You think about systems, not just details - you consider how data flows, how to handle API errors, and how to make the next iteration easier to develop than the previous. Furthermore, you consider the ways that other developers might interact with your code and anticipate gotchas. After shipping a product, you think about how to monitor its performance and improve it further based on feedback.
• You know that sometimes "more tech" isn't the answer. You love thinking about people, processes, and systems for continuous improvement, and use a balance of technology and people skills to have a huge impact.
• You naturally put yourself in others shoes and solve problems with their perspective at the top of your mind.
• You seek to understand your teammates rather than win today's argument. You win hearts and minds with carefully considered opinions, and know that success comes from having a whole team working together well. You raise up your peers' voices and enjoy nothing more than seeing your teammates succeed.
• You have a strong desire to improve things around you rather than just getting the job done. That said, you know that value exists only once it's shipped and are pragmatic about delivering results.
• There will never be enough time to do everything. You think about the value of competing projects and priorities, and enjoy finding the balance between things that are urgent today, and things that will set us up for success in the longer term.
• You're confident working independently with the tools you know, but appreciate opportunities to learn, know when to reach out for help, and love to help others.
• It doesn't matter if you're missing experience with our tech stack as long as you can show a track record of picking things up quickly.

Life at Stile

We’re here to build something real and enduring. A company that in years to come we look back on and are proud of what we achieved, and how we achieved it. So, what’s it like working with us?

• Colleagues worth working with.   
  You’ll join an amazing 70-strong team of teachers, scientists, artists, and engineers.  We hold ourselves, and each other, to a high standard, and love what we do.
• Work on something that really matters.  
  In partnership with teachers, we’re coaching students to become problem solvers and critical thinkers. We believe that with a strong command of science, tomorrow’s citizens and leaders are set up to sort the misinformation from the facts.
• Support always.  
  Stile is its people, and it’s important we are creating an environment where you’re supported, happy and able to do your best work. We have strong management and feedback frameworks, and a great benefits program check it out here Stile benefits
• A fantastic office environment.  
  When we can, we spend time in the office. It has a huge central kitchen, lots of places to put your feet up to work and even end of trip facilities if you ride in. 
• Flexibility.  
  We expect that you work hard, but you’ll have flexible hours and you’re the master of your own schedule. 
• Your own professional development.  
  We’re lifelong learners here at Stile. Alongside teaching you everything you need to know to succeed in this role, we provide a generous PD allowance.

Hours and location

Our head office is located in the ‘paris end’ of Melbourne CBD.  Overall we’re an “in-person” culture (we enjoy working together face to face), but we’re also flexible with a mix of working from home and the office, once you settle in.

Sound interesting?

Great!  We want to know more about you, so click apply, and provide the following to show you’re great at following the details.   

• A cover letter addressed to Daniel Rodgers-Pryor (no more than a page) explaining why you would smash an engineering role at Stile out of the park. Include a paragraph on which Behaviours of an Effective Stile-ist most resonate with you or which you disagree with and why.
• Your resume

Got questions about our hiring process? You can find the answers here. We can't wait to hear from you!

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

We are looking for a Customer Success Manager to join our team in Melbourne on a 12-month fixed-term contract, with the potential for extension. In this role, you will drive product adoption and usage among purchasing schools, manage relationships, and ensure our clients maximise the value of their subscriptions. Your efforts will preserve and grow revenue while ensuring client success.

What you will do

• Drive product adoption and usage across a portfolio of purchasing schools
• Actively manage school relationships to maximise the lifetime value of assigned accounts, ensuring client success and revenue growth
• Renewal management of owned accounts including identifying risks, invoice and subscription management
• Identify upsell opportunities and work closely with our Sales Operations team
• Manage invoices and subscriptions, ensuring unpaid invoices are addressed
• Drive your portfolio of schools to complete EP's Best Practice Course and increase webinar attendance
• Regularly connect with teachers and key decision-makers, developing positive relationships and providing proactive support and care to schools, key contacts and heads of departments
• Keep accurate records in our CRM system, maintaining up-to-date contact details and data hygiene for portfolio schools
• Ensure all classes are successfully enrolled in a timely manner
• Attend meetings and collaborate with various teams to stay informed on product developments
• Support Education Perfect platform expansion by identifying opportunities and assisting BDMs
• Use health metrics to identify at-risk schools and formulate intervention plans, including executive tasks relevant to churn mitigation and follow 'At Risk' mitigation steps
• Understand the competitive landscape and communicate local requirements to Product & Content Teams
• Develop and participate in networking opportunities to promote EP

About you

• Proven experience in customer success or account management
• Experience in the education technology sector (desirable)
• Strong ability to manage relationships and drive customer satisfaction
• Excellent communication skills, both written and verbal
• Experience in managing subscriptions and invoices
• Ability to identify and mitigate client risks
• Strong organisational skills and attention to detail
• Ability to work collaboratively with cross-functional teams
• Experience with CRM systems and data hygiene
• Proactive and results-driven with a focus on achieving targets
• Knowledge of the education sector and competitive landscape (desirable)
• Ability to develop and maintain positive relationships with key personnel
• Willingness to participate in networking events and conferences

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• EAP with unlimited sessions
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

About Us 

Online Education Services (OES) is an education provider that partners with universities to provide purposefully designed and highly engaging online programs. This position will be working within OES in association with Queensland University of Technology Online.

QUT Online delivers world-class learning though degrees specifically designed for the online student. Each degree is tailored to provide opportunities for students who are often unable to undertake university studies on campus.

At QUT Online, the student is at the forefront of everything we do. This role is an opportunity to support and guide our students through their learning journey. Our Online Learning Advisers (OLAs) are the subject matter experts who facilitate the student’s learning, with a focus on helping them achieve their goals.

What You Will Do

Our OLAs are responsible for the following:

• Providing an exceptional student experience through the delivery of academic content developed by our partner academics and our learning design team 
• Facilitating learning activities that engage and support student learning 
• Undertaking assessment tasks (including moderation, marking, and feedback) as well as processing and submitting results according to set timelines 

Online Learning Advisers are not required to establish curriculum, design learning activities, schedule learning and teaching, set assessments or develop marking schemes.

What We Can Offer You 

• 100% remote work with flexible hours to fit around your other commitments. 
• Paid 3-week online facilitation training course that will provide you with best practice strategies to engage and support online students. (You will need to ensure you are available for approx 21 hours of online training across this time period). 
• The ability to use your discipline expertise to help others achieve their goals 
• The opportunity to develop your online teaching skills within a forward thinking innovative organisation  
• A supportive and connected team to grow and develop within

Who Are We Looking For? 

We are looking for OLAs to teach units with in our Innovative Learning Design discipline. 

• You will hold a minimum of Masters level qualification in a relevant discipline eg Education
• 5+ years experience working with Education, industry or community partners in Adult learning.
• 5+ years experience in designing learning experiences that apply Andragogical and pedagogical design principles.
• Knowledge of the Australian education system or ability to acquire this in timely manner
• High level of spoken and written English.
• You are motivated by student success and passionate about online learning
• You are a passionate and clear communicator 
• You have strong presentation skills and the ability to maintain an engaging and positive online presence 
• You are proactive and organised
• You thrive in a remote working environment 

Now is your chance to join a highly engaged workforce and make a positive impact on the experience of our students!

If you're interested, please apply now with a CV and cover letter explaining how you match up with the role requirements above and why you want to work as an OLA with QUT Online.

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

We require highly experienced Victorian Curriculum teachers to audit existing Education Perfect content in alignment with the new v 2.0 curriculum.

This position will require the successful candidate to carefully examine each EP lesson and align it to the appropriate content descriptor from the new curriculum. The candidate will also rearrange the existing content into a new folder structure that matches the new curriculum, assess the percentage coverage for the content descriptor, recommend any adaptations to existing lessons, and identify any new lessons that may need to be built due to changes to the curriculum. This role does not include the creation of any content.

This work will all be conducted remotely using the suite of Google Applications (Docs and Sheets) and time management software to track completion.

The work is expected to take approximately 20 hours to complete (in total) and must be delivered within 4 weeks of the agreed start date. The successful applicant will be required for a further 2 weeks to apply feedback and address any questions. We are offering $1500 AUD for successful completion of the project.

Requirements of this position include:

• Minimum 5 years of experience teaching Science subject across Years 7-10
• You are experienced in analysing curriculum documents and content resources
• Experience using Education Perfect in the classroom
• Proficiency in Google Docs and Sheets
• Ability to work independently and to a strict timeline

If you’d like to apply for this opportunity, please apply online with your CV and a brief cover letter outlining your suitability.

Be a part of our company’s startup-to-scaleup journey when you join as a Higher Education Applicant Support Officer.

This role serves two key functions:

You’ll support higher education applicants with the information, live help, and special arrangements they need to complete the Casper admissions test. You’ll also help optimize our support operations to handle a higher number of applicants and support requests efficiently and effectively. 

The annual pay is between 60K and 70K (plus super), and you have access to performance—and promotion-based salary increases.

You will be an individual contributor with Gregory Wong (Manager, Operations - Support who is based in Toronto, Canada) as your leader. The Support Team you’ll be part of also has members in Vancouver, Calgary, Montreal, and Melbourne.

You can work remotely from anywhere in Australia.

What we’re building at Acuity Insights

Imagine a world powered by everyone’s full potential, where people are empowered and enabled to grow and thrive. 

At Acuity Insights, this is the future we envision and strive to build. 

With our product, Casper, we are working to ensure everyone has fair access to higher education made possible by holistic admission processes that recognize applicants' full potential, shaped by lived experiences, cultural influences, values, traits, and soft skills.

With our products, One45 & Analytics, we deliver technology that enables education programs to streamline and optimize complex operations needed to successfully train and graduate the world’s future doctors, nurses, and other healthcare professionals.

Acuity Insights is at a new growth stage. Our roots are planted firmly in health and medical education, but we are expanding into engineering education, business schools, and other professional disciplines. We also continue to evolve and innovate around our market-leading solutions to enable more holistic success for students and education programs. 

Opportunity & Impact

As an Applicant Support Officer on the Casper Operations team, you'll help support our most widely used product, Casper.

Casper is a soft skills test used in the admissions process of hundreds of academic programs globally, including teacher's colleges, engineering, and medical schools. Over 140,000 applicants take the test every year. 

Applicants depend on your work to help them take the test, and their test results empower schools to make informed admissions decisions. That means your work will significantly influence the academic and career paths of thousands worldwide.

In this multi-faceted role, your day-to-day will consist of various supporting activities and tasks, like answering applicant inquiries or assisting with requests from our Support Agents or Customer Success team.

As our Support team members move toward specialized focus areas, you also will become the Casper Operations Support team’s go-to person for Special Test Arrangements.

Special Test Arrangements

In this role, you will lead the support for applicants with disabilities, functional limitations, or temporary medical conditions who need additional time, assistive software, assistive personnel or other arrangements when taking the Casper test. You’ll enable a test experience that meets their unique needs so they have a chance to pursue the education they want.

You get to directly support 1% of all applicants taking the Casper test across all programs and geographies, own the queue of incoming submissions, and respond to the majority of special test arrangement requests, an average of 1,200 submissions a year.

The work entails processing and parsing technical documents, understanding the nature of the requests and identifying deficiencies in documentation or unreasonable demands while protecting the confidentiality and privacy of applicants.

You'll collaborate with applicants to finalize their special test arrangements, ensuring compliance with our policies. Occasionally, you'll liaise with other team members, including Security and Product teams, as well as external medical professionals and the applicant’s parents, to navigate unique situations. Your evaluations and decisions regarding applicant requests will be informed by their individual circumstances and recommendations from qualified professionals.

Test Support

As an Applicant Support Officer, you will also immerse yourself in the Casper test experience and help with the behind-the-scenes work involved in scheduling and setting up tests. That includes preparing technical support and personnel and coordinating contract support agents and proctoring teams. 

You also get to provide live test support a few times a month. This involves directly assisting applicants with questions and troubleshooting, guiding Test Support Agents and proctors on processes and effective communication, and handling escalating and complex incidents.

Process Optimization

Right now, we’re at the start of a new growth phase, giving you a chance to impact how our test support infrastructure and processes evolve directly and are optimized to support a higher volume of applicants this fiscal year.

Leveraging your drive to challenge the status quo and interest in continuous improvement, you will seek and identify opportunities to streamline and automate our support operations, explore and experiment with solutions, and lead your initiatives to implement new tools, processes, and policies.

An example improvement project includes developing a more robust special test arrangement request review process that ensures qualified medical oversight. Another initiative is collaborating with the Product and Security teams on opportunities for system enhancements to reduce the manual workload involved in processing each request.

As a contributor on the Support team, you'll represent the voice of the applicants and gather and share their feedback, insights, and concerns with our teams. You'll also anticipate and communicate the impact of product and process changes on applicants and advocate for their needs to drive improvements in the Casper test experience.

Measurements of Success

Your success at Acuity Insights is measured by two key metrics: ensuring 100% of special test arrangements are processed on time and Applicant Satisfaction Score, which you share with other Casper Operations team members. 

You’ll know you are meeting performance expectations in your role when:

• 100% of requested special test arrangements are processed on time and ready for the applicant at their test time. 
• The Casper Operations Support team maintains an Applicant Satisfaction Score of >6/7.
• Your contributions to streamlining and automating support operations help increase the team’s overall capacity to spend time on other high-value, high-impact strategic initiatives for the business.
• Peers, collaborators, and leaders you support and collaborate with across other functions, like Customer Success, feel and recognize the impact of your work.

Working Hours

2-3 days per week, your hours will be:

• 7 am to 3 pm AEST (5 pm to 1 am EST) to facilitate meetings with Canadian team members and, plus on occasion, participate in live test support.

The remaining 2-3 days per week, your hours will be:

• 9 am to 5 pm AEST (7 pm to 3 am EST)

To thrive in the role, you:

• Bring some professional experience in a role with an operational and administrative focus doing work that includes reviewing and processing documentation, handling personal information protected by privacy laws, or communicating about sensitive topics. 
• Consider yourself an expert at organizing chaos and creating structure around you. You skillfully maintain your digital workspace, manage details, time, and resources, prioritize tasks and responsibilities, and have a plan to meet deadlines and goals. 
• Have helped coordinate or spearhead operations-related projects from initiation to completion, for example, implementing a new tool, process or standard involving multiple collaborators and stakeholders.
• Are digitally savvy and a quick learner of new software with some experience operating in a remote work environment where you’ve relied on online technologies for collaboration with team members or communication with customers. 
• Naturally compassionate and adept at balancing empathy and high operating standards when navigating situations and leading conversations that bring out emotions. 
• Are an operator at heart with an inclination to streamline processes and maximize efficiency. 
• Are growth-focused and have a learner's mindset. You embrace candid, constructive feedback to develop yourself professionally and personally and relish learning new technology and applications.
• Don’t mind covering odd hours (evening and weekend tests) and are open to working on a weekend with time in lieu. 

To thrive at Acuity Insights, you are

• Caring toward people. You take time to listen and understand, and encourage and support. You don’t hesitate to provide constructive feedback and enjoy sharing your knowledge and advice to help others learn and grow.
• Curious by nature and open to possibilities and different viewpoints. You like exploring, experimenting, asking questions, listening, and learning from other people’s perspectives. 
• Driven to problem-solve independently and with team members and other partners, continuously seeking to grow your knowledge and improve your skills and practices. 
• Resilient and adaptable, you welcome and embrace the change necessary to scale a company successfully. 
• Self-aware, with a clear understanding of your strengths and areas for growth, enabling continuous personal and professional development.
• Motivated by purposeful work that aligns with your values and interests and has a meaningful impact.

Selection Process

We review every application. We consider your professional experiences, how you applied your hard skills and made an impact in previous roles, and the values and soft skills you communicate in your application.

To ensure a fair process, you will receive equal consideration whether you apply, get introduced as a referral, or directly contact the manager or recruiter for this role.

Applicants who do not live in Australia with a work permit will automatically be screened out.

Interview Process

We have designed our interview process to be a two-way discovery and create space for meaningful conversations.

We want to get to know you personally and professionally, understand your career journey and experiences, relevant skills,  professional interests, and priorities and assess for alignment with what we can offer you and our business needs. 

We also want you to have the information you need to make an informed decision about this opportunity.  That’s why we encourage you to stay curious and ask questions every step of the way. 

Here are the steps you can expect:

• Review & Selection. A human, not an AI, reviews your resume and assesses your experience and application responses against our hiring criteria.
• Intro Conversation with Recruiter. If selected, you’ll have a 30-60 minute phone call to share your background and professional interests and learn more about the company, team, role and compensation.
• Communication Proficiency Assessment. On your own time, spend up to 20 minutes on a shortened version of our situational judgment test, Casper, to help us assess your communication approach and English language proficiency.   
• Meet The Manager & Local Team Member. Have a 45-minute video call with your potential future manager, followed by a 45-minute conversation with an Australian-based team member to discuss relevant experiences and learn more about the function, team and day-to-day of the role and working for a Canadian company from Australia. 
• Meet The Team. Connect with 2 more future peers and collaborators in 1-on-1 video conversations, each 30 minutes long, and learn more about the team, role, and life at Acuity Insights.
• Wait For a Decision. The Hiring Manager consolidates and evaluates feedback from the team to make a hiring decision within 2-4 days.
• Receive an Offer / Reference Check. If you're a good fit for the role, team, and company, we'll invite you to an offer conversation. The offer is contingent upon the completion of a reference check.

Compensation & Benefits

• Work remotely. Enjoy the freedom and flexibility of working from anywhere within Australia.
• Fair pay. Get paid fairly for your work with a salary aligned to your role, skill level, and job responsibilities, informed by internal pay equity and market data.   
• Investment in your growth. Access a $3,000 yearly budget for professional and personal development.
• Flexible paid time off. Enjoy two weeks of disconnected vacation at year-end, self-directed vacation time, extra Fridays off throughout the year, and time off during medical, family, or mental health situations without financial worry.
• Company equity. Become a partial owner of Acuity Insights when you join, sharing in long-term value creation and financial success through our employee stock option plan.
• Support for holistic wellness. Access a stipend of $500 per year to use on a mental health platform membership of your choice (for example, BetterHelp or Inkblot).
• Hardware & workspace equipment. Receive a Mac laptop, extra monitor and other workspace equipment needed for your home office.

About Us

Acuity Insights is a Canadian company founded in 2014.

Our market-leading solutions focus on increasing access and opportunities for individuals to pursue higher education and ensuring the holistic success of both students and education programs.

Behind Acuity Insights, you'll find a team of 125+ caring, curious, and driven individuals collaborating remotely across Canada and some international locations.

We are dedicated to building a workplace where everyone feels respected, valued, and well-supported. Our systems and policies generate a sense of belonging, strive for social justice, promote equity, embrace diversity, and champion inclusion, where every individual can grow and thrive.

The presence and representation of a wide range of identities, backgrounds, and perspectives on our team is a strength. Our diversity fuels our ability to innovate, helps us build and evolve our market-leading products, contributes to a healthier work environment, and enables us to build a sustainable and capable organization to deliver the business outcomes we want.

We encourage individuals from non-traditional backgrounds or historically marginalized and underrepresented groups to explore and apply to this role. 

Thanks for considering Acuity Insights as your next employer!

The Opportunity

The Technical Business Analyst is primarily responsible for understanding the business objectives and translating them into technical requirements. Working with multiple teams across the business, this role is responsible for translating stakeholder objectives into technical requirements, help articulate business value, assist in identifying solution options including pros-cons for each, support prioritisation and ensure that the changes and impacts are understood by the affected parties.

Responsibilities of this role include (but are not limited to):

• Conduct analysis of business issues, technical challenges and help articulate business impact and value
• Partner with key technical stakeholders to identify solution options, articulating pro-cons for each and assist in designing solution architecture.  
• Work closely with business stakeholders and partner stakeholders in defining and mapping business process, also help them in prioritisation based on business impact and value
• Distill requirements into succinct scenarios (user stories) with acceptance criteria and validation rules
• Coordinate and assist with User Acceptance Testing for technical implementations
• Support change management activities - Work with Power Users to develop user support guidelines and documentation to ensure processes are followed correctly and data integrity is maintained
• Contribute to the assessment of integrating third-party applications into existing systems
• Support Delivery Lead in conducting Agile rituals effectively and also provide relevant information required for project management and governance
• Promote Agile ways of working and help team in improving their understating of agile methodology

This is a 6 month fixed term contract with view to extension.

About You

To be successful in this role you will have:

• Strong and demonstrated skills in business process analysis and mapping
• Experience with Salesforce Administration highly regarded
• Strong understanding and knowledge of SDLC within an Agile environment
• Sound knowledge in maintenance and access to data and information, including the ability to identify, design, extract, and report on complex datasets, with a good understanding of SQL and relational data structures
• Excellent analytical skills, attention to detail and strong problem-solving skills.
• Strong understanding of configuration and coding practices of SaaS systems, ideally including AWS and Salesforce modules.
• Strong written and oral communication skills
• Ability to work collaboratively in a team environment, operate autonomously with little direction as well as see the big picture
• Exceptional team player with a willingness to perform tasks outside their role when required
• Demonstrate initiative, flexibility and an ability to work under pressure
• Experience liaising with vendors and external organisations
• Familiarity with information management applications
• Experience in education sector and understanding of student lifecycle will be advantageous
• Relevant certification in Agile methodology and demonstrable experience agile ways of working is high desirable  

About OES

OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

We have a great opportunity for a driven and committed tutor to join our passionate Tutoring Team for 2024!

We empower students and their studies by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors that can teach the study design in a simple and intuitive yet engaging way. VCE students will greatly benefit from positive role models and enthusiastic educators, so if you're passionate about helping students find a love for Psychology and achieve their best, we believe this is a great opportunity for you!

Over 2,000 students have joined our tutoring services since our founding in 2020. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals.

It's our vision to reshape education, starting with tutoring.

Opportunity to Tutor Groups

Have you ever wanted to do group tutoring but never got the time or students to? Maybe you’ve been doing one-on-one tutoring so far, and now you want to explore group tutoring? As a VCE tutor at Contour, rather than tutoring one student at a time, you can now motivate groups of students with your knowledge and experience without the hassle of more admin work and finding students.

Opportunity to Create High-Quality Tutoring Material

Have you ever wanted to impact the education of hundreds of students at once? Maybe you’ve been doing some one-on-one tutoring or content development so far (probably with hundreds of unpaid hours making tutoring resources), but now you want to explore larger groups of students?

As a VCE Psychology Tutor at Contour, when you work on resource creation, rather than impacting just one or a few students at a time, you can now directly help hundreds of VCE Psychology students with your knowledge and expertise, without the hassle of any admin work or finding students.

Competitive Pay and Compensation

We pride ourselves on compensating and rewarding our tutors for their hard work. The starting rate ranges from $90 to $200 per 2-hour class (incl. Super) depending on the size of the classes you take. If you're already a veteran tutor, then apply for our senior tutor role and the rates can only get higher as you pick up more classes, show dedication to Contour, and contribute to the success of your students!

We're also introducing a new compensation model in 2024 where you'll also share part of the revenue generated by your classes. We want you to feel rewarded for introducing students to Contour and doing a great job at making them happy, so if Contour grows, you'll grow with it!

In some circumstances, if you already have private students but want to transfer them over to Contour, we can potentially even provide payouts so you can move all your tutoring work to us. Win-win!

Minimal Admin Work

There is almost no requirement for admin work. All you have to do is take simple attendance, manage student emails, and address student questions promptly outside of class via social media/text/email :)

Support & Personal Development

Working in a collaborative environment and an energetic team can be a fantastic opportunity to hone your skills and learn so much along the way! When you work with us, you’ll also have the chance to learn from tutors who have spent thousands of hours tutoring and have garnered years of experience, perfecting their craft.

You'll be trained upon joining and we'll provide you with personal feedback as you settle in. You'll also be engaged with the rest of the team through routine catch-ups and peer-review sessions, and over time you'll receive further perks, pay rises, classes and work opportunities. We'll also be there to support you through any personal ventures such as rent applications and job references!

Subject Openings

• VCE Psychology 3/4

Skill Requirements

• Above market rate compensation and guaranteed pay (ranging from $90 to $200 per 2-hour class per week).
• Bonuses for student enrolments (the better you perform, the more you share in our company's success).
• Satisfying and fulfilling work helping students succeed (it feels good when your students do good).
• Minimal admin work with a fixed schedule (consistent hours every week).
• Primary focus on providing an excellent student/parent experience (no hassle with student payments or admin).
• Significant improvement in public speaking, team and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your tutoring and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Opportunities to do more classes and performance based payrises.

About OES

OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

The Opportunity

The Student Enrolment Administrator will be responsible for a range of functions contributing to the effective support across our Higher Education Sales Teams.

The role is broad in scope and requires a high degree of initiative, attention detail and self-management to deal with the full range of activities related to the student enrolment. The primary role is to support the Sales Consultants through assessing the documentation for each enrolment to ensure they meet the entry criteria.

The role requires provision of timely and accurate document review to enable the consultant to complete the offer of enrolment.

About You

To be successful in this role you will have:

• Exceptional attention to detail
• Demonstrated experience in an administrative role which required coordination of a range of functions and provision of advice about, and interpretation of, policies and procedures, preferably in a tertiary education institution

• A demonstrated commitment to exemplary customer service principles and the ability to be flexible and responsive
• Evidence of being a hands-on self-starter with a solution-focused attitude to problem solving
• Demonstrated high level computer literacy including the use of e-mail, word processing, spreadsheet, and database applications and the demonstrated capacity to learn new programs
• Excellent interpersonal communication skills to facilitate the provision of advice and support required by both staff and students
• Excellent written communication skills
• Ability to communicate and work effectively in a team environment
• Tertiary qualification, or substantial progress towards the completion of a tertiary qualification is highly desired

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

We are thrilled to offer an exciting opportunity for a charismatic, driven and committed individual to join our passionate team as a Billing Specialist, to be part of the vital administration team that keeps things running at Contour Education!

Who Are We

We empower students and their studies by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors that can teach the study design in a simple and intuitive yet engaging way.

Over 2,000 students and 25 staff have joined our tutoring services since our founding in 2020. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022, and we're continuing to multiply year over year!

It's our vision to reshape education, starting with tutoring.

The Role

Since our inception, Contour has been growing - and growing fast - and one of the key elements that keeps our operations running smoothly is our billing, finances, and accounts systems! Now, we’re looking for someone that will take the lead on ensuring this vital cog in our engine continues to help us drive our growth. 

You’ll do more than just type numbers into spreadsheets; you’ll be the central point connecting our students and parents, our tutoring team, and our bookkeeping and operations. 

At Contour, our core values include always providing a friendly voice and enthusiastic support to our students and parents, who invest their time, money and effort into our services. When you reach out to a student or parent for an overdue invoice, you aren’t just asking them to pay - you’re building a personal relationship with them, and also maintaining their relationship with Contour!

So, your friendly and helpful interactions with students and parents - even when dealing with issues like billing and invoicing - will form a key part of upholding Contour’s values and standing out distinctly from our competition!

Comprehensive Training & Support

When you join, you'll be thoroughly onboarded with all our systems and processes. We have documentation from how to use our software and accounting systems, all the way to scripts you can use when following up on overdue invoices. We'll also help you upskill and refine your interpersonal abilities, where you'll become familiar with multiple mediums of communication (in-person, email, text, and call).

By the end of your training, the work will become very familiar and you'll have things like the billing schedules memorised in-and-out, and the process of sending or updating a student’s invoice at the back of your palm!

Active & Engaging Atmosphere

This isn't a regular ‘accounting' role where you'll deal with boring paperwork or giant spreadsheets. Instead, you’ll actively engage with team members in various departments - from sales staff to the bookkeeping team. 

Not to mention, you’ll also be talking to hundreds of our students and parents, and have the opportunity to provide them support and help make their Contour journey as smooth as possible during their final years at school. There is still administration work that needs to be done, of course, but you'll have fun doing it!

Future Career Growth

When you join us, you'll become part of a collaborative and energetic team where your skills can truly flourish. You'll learn from experienced colleagues and develop your capabilities further. As our company continues to grow, you'll also have access to career opportunities in finance and accounting, team leadership, and other roles within our company!

Key Responsibilities

• Managing Invoicing: Issuing invoices to students and parents, and approving invoices issued to students and parents;
• Updating Accounts: Ensuring student accounts and records are kept up to update on CRM and accounting software; 
• Overdue Invoices: Following up on unpaid/overdue invoices, including reaching out to students and parents via text, email, and phone calls to ensure timely payments; 
• Billing Queries: Addressing billing and invoicing related questions from students and parents via text, email, and phone;
• Trials and Unenrolments: Tracking and updating student free trialling weeks, and cross-verifying unenrolments on CRM and accounting software;
• Timely Accounting: Clearing backlogs and maintaining the accuracy and timeliness of invoicing at Contour. 

Expected Work Hours

• Weekdays (Monday to Friday) - 4:00 PM to 9:00 PM
• Saturday - 10:00 AM to 8:30 PM
• Sunday - 10:00 AM to 8:00 PM

NOTE: There is an option to work part-time from the above hours (instead of all hours!). Flexible schedule options are available, just let us know!

Skill Requirements

• Primary focus is on providing an excellent student/parent experience.
• Above market rate compensation.
• Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your accounting and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school!).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.

This is not just any other accounting job; it’s a calling for someone dedicated to building lasting relationships, and ultimately contributing towards supporting students in their education journeys! If you're detail-oriented, people-oriented, and passionate about education, we want to hear from you - apply now, and become a part of our mission to reshape education :)