We are thrilled to offer an exciting opportunity for a charismatic, driven and committed individual to join our passionate team as a Billing Specialist, to be part of the vital administration team that keeps things running at Contour Education!
Who Are We
We empower students and their studies by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors that can teach the study design in a simple and intuitive yet engaging way.
Over 2,000 students and 25 staff have joined our tutoring services since our founding in 2020. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022, and we're continuing to multiply year over year!
It's our vision to reshape education, starting with tutoring.
The Role
Since our inception, Contour has been growing - and growing fast - and one of the key elements that keeps our operations running smoothly is our billing, finances, and accounts systems! Now, we’re looking for someone that will take the lead on ensuring this vital cog in our engine continues to help us drive our growth.
You’ll do more than just type numbers into spreadsheets; you’ll be the central point connecting our students and parents, our tutoring team, and our bookkeeping and operations.
At Contour, our core values include always providing a friendly voice and enthusiastic support to our students and parents, who invest their time, money and effort into our services. When you reach out to a student or parent for an overdue invoice, you aren’t just asking them to pay - you’re building a personal relationship with them, and also maintaining their relationship with Contour!
So, your friendly and helpful interactions with students and parents - even when dealing with issues like billing and invoicing - will form a key part of upholding Contour’s values and standing out distinctly from our competition!
Comprehensive Training & Support
When you join, you'll be thoroughly onboarded with all our systems and processes. We have documentation from how to use our software and accounting systems, all the way to scripts you can use when following up on overdue invoices. We'll also help you upskill and refine your interpersonal abilities, where you'll become familiar with multiple mediums of communication (in-person, email, text, and call).
By the end of your training, the work will become very familiar and you'll have things like the billing schedules memorised in-and-out, and the process of sending or updating a student’s invoice at the back of your palm!
Active & Engaging Atmosphere
This isn't a regular ‘accounting' role where you'll deal with boring paperwork or giant spreadsheets. Instead, you’ll actively engage with team members in various departments - from sales staff to the bookkeeping team.
Not to mention, you’ll also be talking to hundreds of our students and parents, and have the opportunity to provide them support and help make their Contour journey as smooth as possible during their final years at school. There is still administration work that needs to be done, of course, but you'll have fun doing it!
Future Career Growth
When you join us, you'll become part of a collaborative and energetic team where your skills can truly flourish. You'll learn from experienced colleagues and develop your capabilities further. As our company continues to grow, you'll also have access to career opportunities in finance and accounting, team leadership, and other roles within our company!
Key Responsibilities
- Managing Invoicing: Issuing invoices to students and parents, and approving invoices issued to students and parents;
- Updating Accounts: Ensuring student accounts and records are kept up to update on CRM and accounting software;
- Overdue Invoices: Following up on unpaid/overdue invoices, including reaching out to students and parents via text, email, and phone calls to ensure timely payments;
- Billing Queries: Addressing billing and invoicing related questions from students and parents via text, email, and phone;
- Trials and Unenrolments: Tracking and updating student free trialling weeks, and cross-verifying unenrolments on CRM and accounting software;
- Timely Accounting: Clearing backlogs and maintaining the accuracy and timeliness of invoicing at Contour.
Expected Work Hours
- Weekdays (Monday to Friday) - 4:00 PM to 9:00 PM
- Saturday - 10:00 AM to 8:30 PM
- Sunday - 10:00 AM to 8:00 PM
NOTE: There is an option to work part-time from the above hours (instead of all hours!). Flexible schedule options are available, just let us know!
Skill Requirements
- Primary focus is on providing an excellent student/parent experience.
- Above market rate compensation.
- Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
- Personalised mentorship, training and feedback to improve your accounting and communication skills.
- Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
- Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school!).
- Opportunities for career growth and long-term opportunities in a rapidly growing education company.
This is not just any other accounting job; it’s a calling for someone dedicated to building lasting relationships, and ultimately contributing towards supporting students in their education journeys! If you're detail-oriented, people-oriented, and passionate about education, we want to hear from you - apply now, and become a part of our mission to reshape education :)
