We have a fantastic opportunity for a superstar Billing & Enrolment Specialist to join the Contour Education team. 2025 promises to be our biggest year yet, and the role is integral to support our ongoing growth and success.
Who Are We
We empower students and their studies by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors who can teach the study design in a simple and intuitive yet engaging way.
Over 3,500 students and 100 staff have joined our tutoring services since our founding in 2020. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022 and ranked again for 2023, and we're continuing to multiply year over year!
It's our vision to reshape education, starting with tutoring.
The Role
We’re seeking a detail-oriented and proactive Billing & Enrolment Specialist to join our team, full-time (40 hours per week) at the Melbourne CBD campus. In this role, you will be the go-to person for managing the billing process, ensuring smooth enrolment operations, and supporting our customer service and sales teams with timely invoicing and account updates.
Key Responsibilities
- Invoice Management: Edit and manage invoices to ensure accuracy and timeliness, addressing any necessary adjustments promptly.
- Debt Collection: Communicate with students and parents regarding overdue invoices through phone calls, emails, and texts, maintaining our commitment to friendly and respectful interactions.
- Enrolment Coordination: Track enrolment forms and follow up on incomplete submissions to ensure all student records are up to date.
- CRM Maintenance: Keep student and parent records accurate and current in our CRM, supporting seamless enrolment and billing processes.
- Ticket Management: Address and resolve enrolment and billing-related tickets from the Sales and Customer Service teams efficiently.
- Ad Hoc Enquiries: Respond to billing and enrolment questions as they arise, providing clear and helpful support to students and parents.
Who You Are
You are a people-oriented professional with a knack for managing details and a passion for helping others. You’re comfortable making collections calls with empathy, and you thrive in a collaborative, energetic work environment.
Requirements
- Communication Skills: Excellent written and verbal communication skills for engaging with students, parents, and team members.
- Organisation & Detail-Orientation: Ability to maintain accurate records and stay on top of multiple tasks and timelines.
- Proactivity & Independence: Self-motivated with a strong sense of ownership over your responsibilities.
- Customer Service Skills: A friendly and patient approach, even when addressing overdue accounts or resolving issues.
Why Join Contour?
- Be part of a mission-driven company committed to reshaping education.
- Work in a vibrant campus environment where every day is different.
- Access training and development opportunities in billing, enrolment, and CRM management.
- Grow with a collaborative team and make a direct impact on students’ educational journeys.
If you’re detail-oriented, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you!
Skill Requirements
- Above market rate compensation.
- Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
- Personalised mentorship, training and feedback to improve your accounting and communication skills.
- Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
- Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school!).
- Opportunities for career growth and long-term opportunities in a rapidly growing education company.
This is not just any other accounting job; it’s a calling for someone dedicated to building lasting relationships, and ultimately contributing towards supporting students in their education journeys! If you're detail-oriented, people-oriented, and passionate about education, we want to hear from you - apply now, and become a part of our mission to reshape education :)
