The Opportunity
The Technical Business Analyst is primarily responsible for understanding the business objectives and translating them into technical requirements. Working with multiple teams across the business, this role is responsible for translating stakeholder objectives into technical requirements, help articulate business value, assist in identifying solution options including pros-cons for each, support prioritisation and ensure that the changes and impacts are understood by the affected parties.
Responsibilities of this role include (but are not limited to):
- Conduct analysis of business issues, technical challenges and help articulate business impact and value
- Partner with key technical stakeholders to identify solution options, articulating pro-cons for each and assist in designing solution architecture.
- Work closely with business stakeholders and partner stakeholders in defining and mapping business process, also help them in prioritisation based on business impact and value
- Distill requirements into succinct scenarios (user stories) with acceptance criteria and validation rules
- Coordinate and assist with User Acceptance Testing for technical implementations
- Support change management activities - Work with Power Users to develop user support guidelines and documentation to ensure processes are followed correctly and data integrity is maintained
- Contribute to the assessment of integrating third-party applications into existing systems
- Support Delivery Lead in conducting Agile rituals effectively and also provide relevant information required for project management and governance
- Promote Agile ways of working and help team in improving their understating of agile methodology
This is a 6 month fixed term contract with view to extension.
About You
To be successful in this role you will have:
- Strong and demonstrated skills in business process analysis and mapping
- Experience with Salesforce Administration highly regarded
- Strong understanding and knowledge of SDLC within an Agile environment
- Sound knowledge in maintenance and access to data and information, including the ability to identify, design, extract, and report on complex datasets, with a good understanding of SQL and relational data structures
- Excellent analytical skills, attention to detail and strong problem-solving skills.
- Strong understanding of configuration and coding practices of SaaS systems, ideally including AWS and Salesforce modules.
- Strong written and oral communication skills
- Ability to work collaboratively in a team environment, operate autonomously with little direction as well as see the big picture
- Exceptional team player with a willingness to perform tasks outside their role when required
- Demonstrate initiative, flexibility and an ability to work under pressure
- Experience liaising with vendors and external organisations
- Familiarity with information management applications
- Experience in education sector and understanding of student lifecycle will be advantageous
- Relevant certification in Agile methodology and demonstrable experience agile ways of working is high desirable
About OES
OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.
What’s in it for you?
Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.
If this role is of interest, please apply now with your updated CV.
