Total 20,695 customer experience manager job vacancies in Australia

Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we’ll give them the right advice, at the right time, at the right price with no hidden additional costs.
We're more than a business – we're a team driven by our values and actions. Adaptability, commitment, and humility fuel our client-centered approach. We honor our promises, promote transparency, and move swiftly with purpose. We embrace new challenges, and proactively raise issues with a solutions mindset, knowing it takes a team effort to build a successful business.

As a newly created role, our Customer Success Consultant will report into our Services Team, and support the onboarding of our SME customers and will be responsible for meeting new clients, building rapport and being a brand ambassador for Retinue. You may be required to travel across the Perth Region and wider WA.

Key Responsibilities

• Customer Relationship Management: Build and maintain strong relationships with new clients by understand their needs, challenges, and goals to proactively address their specific business needs
• Onboarding: You will conduct online and face to face onboarding meetings with new Retinue customers, gaining the relevant information to help our Accounting team to best support our clients

• Training: Upskill clients on Xero software, ensuring a smooth transition and successful adoption of the platform
• Advocacy: Be a strong advocate for not only our customers, but our brand within the company. Provide feedback to the business on how we best support our customer
• Travel: You may be required to travel to clients’ worksites daily. You will enjoy the variety and freedom that comes with travelling across Perth and wider WA region.
• Process Improvement: As the founding Customer Success Consultant at Retinue, you will be responsible for helping us set the standard and shape the future of this role for years to come. You will be driven by improvement, how we can be better daily to better suit the needs of our customers and our wider business.

Requirements

• 1+ years within a customer centric, face to face role. Ideally, dealing with SME clients on site
• You will be a people person and thrive off collaborating with customers from varied backgrounds and experiences.
• You will be passionate about problem solving. As a high growth start up, we are continually learning as we go! You will have a continuous improvement mindset with the ability to solve problems along the way.
• Previous experience within Customer Success, Account Management or Sales highly regarded.
• As a non-selling role, this role may suit someone who enjoys the customer aspect of face to face selling but is no longer driven by business development

Benefits

• $80k + super salary (depending on relevant experience)
• Full training provided! No experience required in the finance space, although advantageous. We will provide you with all the tools you need to succeed in this role
• Be our first Customer Success Consultant in Tasmania! Help us shape & build the team, processes etc from the ground up
• Employee and client referral programs, help us grow our business and be rewarded!
• Exceptional professional growth. We are growing quickly and are continually creating new opportunities across the business. This includes management and leadership opportunities, new roles to fit the needs of the business, lateral opportunities etc.

Our Commitment

We believe that diversity, equity, and inclusion are crucial to our success. We recognise that diversity goes beyond race and ethnicity, and includes differences in gender, orientation, age, religion, ability, and more. We strive to create a workplace where everyone feels comfortable being themselves and can fully contribute their talents and skills. We are dedicated to building a workplace that values and respects individuals from all backgrounds and experiences. We welcome and encourage all qualified applicants to apply.

Apply now to join our team and contribute to the success of Australian small business!

Holiday Notice: Christmas Closure - December 23rd to January 2nd

We want to inform all prospective candidates that our office will be closed for the Christmas holiday from December 23rd to January 2nd. During this time, our team will be taking a break to celebrate the festive season.

Application Advisory: While our team is away, we encourage early applications for any open positions to assist us in expediting the interview process. Early submissions will be appreciated, and our hiring team will make an effort to review applications during the holiday period.

Interview Process: Please note that our interview process will officially commence in the new year. While we value early applications, candidates can expect interview invitations and further communication starting early January.

We appreciate your understanding and look forward to reviewing your applications. Wishing you a joyful holiday season!

We are seeking an experienced facilities professional who takes pride in contributing to exceptional building operations and presentation standards.

As part of our wider Real Estate Management division, you will manage key relationships with tenants and service providers, whilst also making recommendations to improve the environmental performance of our clients’ assets. Your ability to manage budgets effectively and contribute to investment plans to maximise asset values will also be key, as will the ability to control costs and expenditure.

Other key accountabilities include:

• Ensuring building compliance and driving initiatives on engineering standards across the business.
• Developing and enhancing the team’s portfolio of services.
• Managing the presentation and day-to-day operations of allocated properties, including security, maintenance and safety.
• Developing strong relationships with internal and external stakeholders, including tenants, clients, contractors and colleagues.
• Reviewing the monthly operating expenditure against budget.
• Working with Property Managers to produce monthly client reports as required.
• Managing data within the facilities management software.
• Ensuring all planned preventative maintenance is executed in accordance with schedules.
• Ensuring each asset remains compliant with the required standards.
• Monthly reporting on the operation of each asset.

This is a rare opportunity for a suitably qualified Marketing Manager to join our Retail Real Estate Management team based at either Kincumber Village or a more suitable Client office. This key role will be responsible for developing and implementing all centre marketing and promotional activities to assist with increasing sales as well as engaging with the community while promoting positive and productive retailer relationships.

Some of your key responsibilities will include:

• Develop and implement a yearly marketing calendar of promotions and other marketing activities to maximize traffic through the centres and from this develop maximum sales to individual tenants.
• Design and implement specific and targeted campaigns that will drive customer traffic and sales.
• Provide a high level of retailer engagement support to Centre Managers.
• Monitor and analyse marketing campaigns and results and report on activity in monthly management report.
• Maintain relationships with local media, other suppliers and local community groups and be actively involved in community events on behalf of the centres.
• Prepare and manage marketing budgets for each of the centres.
• Assist the Client with development of it’s Portfolio Marketing strategy by providing expert advice and insights.
• Management of the Marketing Team (currently 1 Marketing & Community Coordinator).

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

The Safety/Quality Manager has a direct line of accountability to the Director of Engineering. The SQM is responsible for the maintenance, coordination and monitoring of Leidos Australia Airborne Solutions Engineering's SMS and QMS.

Duties and Responsibilities

• Hold safety as a core value and contribute to the achievement of a zero harm and incident/injury free environment through active participation in all safety program relevant to the position
• Be the Quality and Safety contact for all Engineering staff, promoting a culture that ensures safety and compliance as the company’s number one priority
• Ensure that the Director of Engineering is kept properly informed on safety and quality matters
• Be responsible for the management and monitoring of Engineering's SMS and QMS
• Actively participates in Safety Review Meetings and Safety Action Groups
• Monitor current and proposed relevant legislation and update the Director of Engineering of any changes
• Actively seek to identify hazards and potential hazards - and safely manage them
• Actively encourage a pro-active safety reporting and Just Culture
• Issue, renew, revoke, suspend or restrict Certification Authorisations
• Be responsible for the production, coordination and management of a yearly audit schedule
• Ensure safety and quality audit findings are responded to in a timely manner and associated remedial and/or corrective actions are planned
• Ensure the adequacy of Engineering procedures in providing maintenance services in accordance with the regulations
• Interface with CASA and third party auditors with respect to audits and resolution of any identified non-compliance or non-conformance;
• Perform other duties as directed by the Director of Engineering

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Job Position:

Experience and Education:

Education level:

Travel requirement:

Are you curious, motivated, and forward-thinking? At FIS, we offer the opportunity to work on important financial and technology issues. Our diverse team believes in openness, collaboration, entrepreneurship, passion, and fun.

Job Responsibilities:

• Selling products and/or services to develop new account relationships.
• Building and maintaining a network of potential customers.
• Contacting potential customers to sell targeted FIS products and/or services.
• Working collaboratively with a sales team to sell assigned products or services to important accounts.
• Demonstrating knowledge about FIS products, solutions, markets, and competitors.
• Preparing and presenting proposals to clients using FIS resources and tools.
• Negotiating and closing deals to meet customer expectations and FIS's capabilities.
• Assisting in the development of sales plans and strategies.
• Achieving sales goals and objectives.
• Completing other related duties as needed.

Requirements:

• Strong experience in software sales.
• Strong experience in asset management or private markets.
• Good understanding of FIS products and services.
• Expert negotiation and communication skills, both written and verbal.
• Strong decision-making and problem-solving abilities.
• Analytical skills to understand client business needs and requirements.
• Ability to remain calm under pressure.
• Active involvement in industry trade groups (preferred).
• Ability to establish and maintain effective working relationships with all levels of management, employees, clients, and public.
• Some travel required.

Privacy Statement:

FIS is committed to protecting the privacy and security of all personal information that we process to provide services to our clients. For information on how FIS protects personal information online, please see our Online Privacy Notice.

Recruitment Process:

At FIS, we primarily use a direct sourcing model for our hiring needs. While we occasionally work with recruitment agencies, a majority of our hiring is conducted directly. We do not accept resumes from recruitment agencies that are not on our preferred supplier list. FIS is not responsible for any fees related to resumes submitted through job postings, our employees, or any other part of our company.

#pridepass

Position Type:

Experience Level:

Education Requirement:

Travel Percentage:

Are you curious, motivated, and forward-thinking? At FIS, we offer the opportunity to work on important financial and technology issues. We value our diverse team and believe in collaboration, entrepreneurship, and having fun.

What you will do:

• Sell FIS products and/or services and build new customer relationships.
• Reach out to potential customers to sell targeted FIS products and/or services.
• Work as part of a sales team to sell assigned products or services to key accounts.
• Demonstrate knowledge of FIS products, solutions, markets, and competitors.
• Present proposals to clients using FIS resources and tools.
• Negotiate and close deals that meet customer expectations and FIS's capabilities.
• Assist in developing sales plans and strategies.
• Achieve sales goals and objectives.
• Perform other related duties as needed.

What you bring to the table:

• Strong experience in software sales.
• Strong experience in asset management or private markets.
• Good understanding of FIS products and services.
• Excellent negotiation and communication skills.
• Solid decision-making and problem-solving abilities.
• Analytical skills to understand client needs and requirements.
• Ability to remain calm under pressure.
• Preferred involvement in industry trade groups.
• Ability to build effective relationships with all levels of management, employees, clients, and the public.
• Willingness to travel.

#LI-NS1

Privacy Statement:

FIS is committed to protecting the privacy and security of personal information processed to provide services to clients. For specific information on how FIS protects personal information online, please see our Online Privacy Notice.

Sourcing Model:

Recruitment at FIS primarily follows a direct sourcing model. We only accept resumes from recruitment agencies on our preferred supplier list and are not responsible for any fees related to resumes submitted through agencies.

#pridepass

Your Career 

The Professional Services Senior Manager (Project/Program Management)  will lead a team of Program Managers, Project Managers and Coordinators, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. This person will drive customer deployment projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes. You will have direct responsibility on portfolio delivery efficiency, revenue targets and customer satisfaction. 

Your Impact 

• Team management of more than 10 direct reports
• Part of the regional leadership team and responsible for APAC’s portfolio of projects
• Resourcing forecasting and Onboarding activities to meet demands
• Project assignment and quality control
• First-line support and escalation management for PS projects
• Help with the team goals, for example actively working to reduce the backlog, increase CSAT responses and overall quality, Revenue recognition and forecasting
• Determine project partners and team structure/organization partners will include technical and business resources
• In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
• Work with internal stakeholders like Sales, Customer Success and Support teams to ensure a successful outcome on projects
• Ensure quality control on the right usage of project management tool
• Performance evaluation and continuous growth of your team members
• Staffing, coaching and upskilling your direct reports according to their career plans and ambitions
• Drive high billable utilization of the team and having full control of the productivity of team members
• Championing Business Like Disciplined Execution in every day project management activities