Your Career
The Professional Services Senior Manager (Project/Program Management) will lead a team of Program Managers, Project Managers and Coordinators, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. This person will drive customer deployment projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes. You will have direct responsibility on portfolio delivery efficiency, revenue targets and customer satisfaction.
Your Impact
- Team management of more than 10 direct reports
- Part of the regional leadership team and responsible for APAC’s portfolio of projects
- Resourcing forecasting and Onboarding activities to meet demands
- Project assignment and quality control
- First-line support and escalation management for PS projects
- Help with the team goals, for example actively working to reduce the backlog, increase CSAT responses and overall quality, Revenue recognition and forecasting
- Determine project partners and team structure/organization partners will include technical and business resources
- In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
- Work with internal stakeholders like Sales, Customer Success and Support teams to ensure a successful outcome on projects
- Ensure quality control on the right usage of project management tool
- Performance evaluation and continuous growth of your team members
- Staffing, coaching and upskilling your direct reports according to their career plans and ambitions
- Drive high billable utilization of the team and having full control of the productivity of team members
- Championing Business Like Disciplined Execution in every day project management activities
