Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we’ll give them the right advice, at the right time, at the right price with no hidden additional costs.
We're more than a business – we're a team driven by our values and actions. Adaptability, commitment, and humility fuel our client-centered approach. We honor our promises, promote transparency, and move swiftly with purpose. We embrace new challenges, and proactively raise issues with a solutions mindset, knowing it takes a team effort to build a successful business.
As a newly created role, our Customer Success Consultant will report into our Services Team, and support the onboarding of our SME customers and will be responsible for meeting new clients, building rapport and being a brand ambassador for Retinue. You may be required to travel across the Perth Region and wider WA.
Key Responsibilities
- Customer Relationship Management: Build and maintain strong relationships with new clients by understand their needs, challenges, and goals to proactively address their specific business needs
- Onboarding: You will conduct online and face to face onboarding meetings with new Retinue customers, gaining the relevant information to help our Accounting team to best support our clients
- Training: Upskill clients on Xero software, ensuring a smooth transition and successful adoption of the platform
- Advocacy: Be a strong advocate for not only our customers, but our brand within the company. Provide feedback to the business on how we best support our customer
- Travel: You may be required to travel to clients’ worksites daily. You will enjoy the variety and freedom that comes with travelling across Perth and wider WA region.
- Process Improvement: As the founding Customer Success Consultant at Retinue, you will be responsible for helping us set the standard and shape the future of this role for years to come. You will be driven by improvement, how we can be better daily to better suit the needs of our customers and our wider business.
Requirements
- 1+ years within a customer centric, face to face role. Ideally, dealing with SME clients on site
- You will be a people person and thrive off collaborating with customers from varied backgrounds and experiences.
- You will be passionate about problem solving. As a high growth start up, we are continually learning as we go! You will have a continuous improvement mindset with the ability to solve problems along the way.
- Previous experience within Customer Success, Account Management or Sales highly regarded.
- As a non-selling role, this role may suit someone who enjoys the customer aspect of face to face selling but is no longer driven by business development
Benefits
- $80k + super salary (depending on relevant experience)
- Full training provided! No experience required in the finance space, although advantageous. We will provide you with all the tools you need to succeed in this role
- Be our first Customer Success Consultant in Tasmania! Help us shape & build the team, processes etc from the ground up
- Employee and client referral programs, help us grow our business and be rewarded!
- Exceptional professional growth. We are growing quickly and are continually creating new opportunities across the business. This includes management and leadership opportunities, new roles to fit the needs of the business, lateral opportunities etc.
Our Commitment
We believe that diversity, equity, and inclusion are crucial to our success. We recognise that diversity goes beyond race and ethnicity, and includes differences in gender, orientation, age, religion, ability, and more. We strive to create a workplace where everyone feels comfortable being themselves and can fully contribute their talents and skills. We are dedicated to building a workplace that values and respects individuals from all backgrounds and experiences. We welcome and encourage all qualified applicants to apply.
Apply now to join our team and contribute to the success of Australian small business!
Holiday Notice: Christmas Closure - December 23rd to January 2nd
We want to inform all prospective candidates that our office will be closed for the Christmas holiday from December 23rd to January 2nd. During this time, our team will be taking a break to celebrate the festive season.
Application Advisory: While our team is away, we encourage early applications for any open positions to assist us in expediting the interview process. Early submissions will be appreciated, and our hiring team will make an effort to review applications during the holiday period.
Interview Process: Please note that our interview process will officially commence in the new year. While we value early applications, candidates can expect interview invitations and further communication starting early January.
We appreciate your understanding and look forward to reviewing your applications. Wishing you a joyful holiday season!
