• Part time (Monday to Wednesday, 10am-3pm)
• Diverse culture focused on employee engagement and development
• B-Corp company with multi-award winning products (Good Design, Red Dot and Dezeen)
• Customer-centric support team (4.8 / 5 star rating out of 2000+ customer reviews)

About Eva

Hi, we’re Eva! And we’re here to help fill your home with beautiful, functional, and affordable furniture. With our laser focus on design, marketing and customer-centricity, we want you to jump on board as we accelerate towards becoming Australia’s leading digital furniture company.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

What’s the day to day like?  

• Be the main point of contact for customers on a daily basis by solving customer queries through Zendesk tickets, phone calls and other channels as necessary.
• Dispatch daily orders, ensuring successful delivery and keeping customers up to date
• Address any issues from customers and oversee day to day operations across the department such as organising returns and refunds and payment cancellations. 
• Liaising with freight companies to ensure deliveries are met and keeping customers informed along the way
• Aim to delight and achieve above industry standard NPS and CSAT scores
• Strive for greater efficiency across all customer support processes including identifying processes for improvement and implementing automations where necessary

Overview of the role

When we say customer-centricity, we actually mean it. We truly care about our customers and in order for you to succeed in this role, we need you to really care about them too. Being a customer-centric company means that you are our port-of-call for all customer feedback which is essential when we want to be one of the best darn digital furniture companies in Australia.

Being an entry level position, we’d love to help train you into becoming the next voice of eva. This is great entry point into a start up, where you'll learn skills such as liaising with operations, learning from the product team, or providing important feedback to marketing. All we need from you is the right mindset to learn quickly, think out of the box and flourish in a role that’s immensely rewarding. Plus we’re a pretty cool bunch of people.

• Experience in ecommerce, logistics or retail consumer goods settings
• Are tech-savvy and have experience using and optimising Zendesk and Monday
• An ability to multitask like a task conquering octopus
• Organisational skills that would make Marie Kondo jealous. 
• Calm under pressure and can think on your feet when tackling problems head-on. You don’t need to always have the answers, but you know where to find them.
• Find yourself naturally building relationships with the barista at your local coffee shop.
• Availability to work a set roster which includes one weekend day 
• You’re data and metrics-driven, you’re naturally inquisitive about what the insights tell us and use this to inform decisions. 
• Ability to work relatively unsupervised

What else is in it for you?

• Flexible work arrangements (hybrid in-office and WFH)
• Annual company-wide Rest and Recover day
• Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
• Free anniversary mattress and sweet, sweet friend/family discounts.
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• All the coffee/ tea/ beers/ kombucha you need.
• A diverse culture and a bunch of really lovely people

If you’ve managed to read this all the way through and have found yourself nodding along the way, then we’d love to see your application come through to our inbox.

Yours kindly,

Amanda from Eva

This unique opportunity requires an experienced General Manager with a strong ability to foster collaborative relationships with all stakeholders.  The role is for a true service professional with sophistication and a personal approach to service.  Key to success will be to be able to lead a team of experts in their field with a focus on innovative and creative flair in Food and Beverage.

PROPERTY DETAILS

• 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
• 363 rooms with breathtaking views over Melbourne
• Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
• Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
• Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; that’s why we’re changing how the world learns!

Cadmus is a global EdTech company purposefully built for the higher education sector to break down global learning barriers by providing educators and diverse student cohorts with access to high-quality learning and assessment. Built on rich, student-centric values, Cadmus empowers individuals to achieve their highest potential and graduate with the critical skills and knowledge to profoundly impact our workforces, communities, and evolving world.

At Cadmus, we’re working hard in pursuit of an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050.

About the role

We need a superstar Lead Product Manager to join our team and help us build delightful experiences for our users worldwide. With countless opportunities to make an impact, you'll help us solve product challenges and evolve the Cadmus platform further.

In this role you'll:

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Create buy-in for the product vision both internally and with key external partners
• Translate product strategy into detailed requirements and prototypes
• Scope and prioritize activities based on business and customer impact
• Work closely with engineering and design teams to deliver with quick time-to-market and optimal resources
• Take ownership of output quality, by running validation tests and writing up user documentation
• Drive product launches while working with cross-functional team members
• Ensure continuing success of products with analytics, support and evangelization

We’d LOVE to hear from you if you have:

• 5+ years of overall experience, with atleast 3 years of industry expertise in product management
• Proven track record of managing all aspects of successful products throughout its lifecycle
• Comfortable working effectively with cross functional teams working remotely, allied with excellent written and verbal communication skills
• Demonstrated skill at user research, generating insights from customer conversations and internal data, and translating them into problem statements and roadmaps.
• Strong problem solving skills and willingness to roll up one’s sleeves to get the job
• Degree in Computer Science, Engineering or equivalent preferred

We'd REALLY LOVE to hear from you if you have:

• Startup DNA; you’re flexible, comfortable with ambiguity, and have experience hustling to support rapid growth
• Built products for international audiences
• Experience with the ed-tech sector
• Additional experience as a developer / product designer

• A remote-friendly, flexible working culture; where you can work from any global location
• A diverse and inclusive workplace where there are no barriers to anyone succeeding
• A surrounding team of mission-driven individuals who genuinely love what they do
• Equity incentives; that way, we all share in the success of Cadmus
• Mentoring and succession planning for your career

Hiring Process

Apply online with your resume and answers to a few questions that we have for you. Our interview process is normally a hiring manager interview, a case study, a debrief conversation and a bar raiser round.

Inclusivity at Cadmus

At Cadmus, we hire great people from a wide variety of backgrounds because it makes our company stronger. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and enthusiasm for education, you will find a home at Cadmus. If you need assistance or accommodations made due to a disability, please let us know.

AECOM’s progressive Cost Management team has a new opportunity for a proven Cost Manager to work in partnership with our Building Services practice, alongside this our Cost Management team also support major projects in Transport, Civil Infrastructure, Energy and Environmental sectors.

This is a new position to support our growing team of Cost Managers in Melbourne and will allow you to lead and support our multi-disciplinary projects with a key focus on Building Services projects, while benefiting from a world-wide knowledge base of specialist engineering and construction professionals.

As part of our high performing Cost Management group, you will be responsible for providing cost management services on some of Melbourne’s most iconic projects, giving you the opportunity to further develop your career in a range of market sectors.

As part of this role tasks will include, but are not limited to:

• Assisting with feasibility studies, capital cost advice;
• Cost planning and estimating during design phases;
• Measurement of quantities based on design drawings;
• Construction phase cost management;
• Asset Management
• Life-cycle costing.
• Risk Management
• Producing monthly cost reporting, cashflows and the like
• Developing client relationships both internally and externally

This role is ideal for a highly driven professional who is looking to continue to grow their cost management skills in Building Services, working on a range of medium to large-scale Buildings projects.