As a Claims Portfolio Manager, you will play a key role in supporting the claims team by delivering data-driven insights on the performance and health of the claims portfolio. You will be responsible for:

• Providing regular and ad-hoc feedback to the claims team and senior management on the status and trends of their portfolios.
• Identifying opportunities and risks for portfolio improvement and optimization, and recommending actions to the claims team and senior management
• Collaborating with other portfolio managers, analysts, and stakeholders to ensure alignment and consistency across the claims function
• Coach claims people on claim management strategy and action

Join us in an exciting opportunity to pioneer a new restaurant concept, elevating our service to new heights. Collaborating with a renowned two-hatted chef adds prestige to the role, providing a chance to actively shape the future of our restaurant Q Dining. 

We're seeking a candidate who excels in training hospitality staff through tailored programs, staying updated with industry trends, and emphasizing exceptional customer service. Their genuine passion for fostering a positive work environment and cultivating a motivated team makes them the ideal fit for this role.

You will be responsible for leading, mentoring and motivating your team while ensuring they deliver professional, efficient, and consistent service standards. This is a hands-on role, where you will oversee the service of food & beverage, with a constant focus on providing excellent guest experiences. Furthermore, your duties will also include; 

• Ensure the service of food and beverage within the restaurant, room service, conferencing, and occasional residential catering are at a consistently high standard.
• Ensure cleaning and maintenance of outlet, work areas, tableware, utensils and other materials and equipment used by restaurant, room service and conference areas are being completed.
• Work closely with the Executive Chef to ensure a seamless operation between front and back of house operations and a positive working environment.   
• Coordinate between Food & Beverage and Front Office to ensure that preparations for conferences, amenities, and mini-bar involving Front Office / Housekeeping have been made.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

• Managing larger multi-disciplinary teams delivering complex projects and programs
• Developing working relationships, problem solving and driving projects to successful completion
• Proactively managing the design process to achieve the client's requirements and manage expectations
• Responsible for preparation of project management plans, programs, budgets and other key project deliverables
• Reviewing project plans and specifications, scheduling, costs saving measures, discrepancies, potential construction problems, etc.
• Managing project timelines, risks and reporting 
• Managing project budgets and advising on options to keep budget on track
• Chairing project meetings with clients and consultants
• Managing internal project administration including invoicing, variations, subconsultant management and contract risk
• Building the business through engagement, marketing and tendering activities
• Mentoring and supporting junior colleagues to grow and develop professionally 

• Assist the Director of Revenue in the daily implementation of hotel strategies for pricing, availability and distribution.
• Data analysis and reporting for key stakeholders in the business.
• Assist drive performance for targets such as RGI, Budgeted Revenue and Forecast Accuracy.
• Work with the S&M teams on group quoting, and to deliver promotions and packages.
• Open to flexibility with regard to working location – you can be based in one of the hotels, a hybrid arrangement, or a work-from-home arrangement depending on your location.

In this once of a lifetime opportunity, you will oversee the day to day performance of the Sales Department and be responsible for developing a strong and successful sales team whilst providing unique customer experiences both day to day and at our incredible vehicle events and functions.

As the proud sales leaders, you will provide vehicle expertise, direction and development to the sales team, ensuring results are met with an exceptional level of service throughout the entire sales process.

You will foster a collaborative and customer-focused sales environment and ensure monthly sales budgets, targets and KPI objectives are surpassed.

More About the Role:

• Leadership, mentoring and training to a professional sales team.
• Conduct daily and weekly sales meetings with end of day reporting to management.
• Manage and review sales team with regards to monthly sales targets.
• Measure KPI’s in accordance with objectives.
• Identify and prospect new retail customers from within our existing client base.
• Be involved in all aspects of the sales process from prospect enquiry and lead distribution, to desking, negotiation, sales and delivery.
• Working closely with the Operations Manager, acquire, prepare, maintain and monitor vehicle inventory, to ensure the model mix meets the requirements of customers.
• Ensure focus on 45 day stock holding to maximise inventory turns.
• Display vehicle inventory to its best advantage, ensuring all cars are up to the required standard.
• Maintain and monitor advertised vehicles online.
• Value vehicle trades and work with internal departments.
• Handle customer objectives and concerns.
• Oversee customer vehicle events and functions.
• Proudly represent the Dutton Garage brand and it's incredible history.

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage.

We work on projects and programs of all sizes from one-off developments to mega-programs, from planning the future development across Infrastructure projects to site based construction of individual projects, while helping the largest companies in the world. We cover everything from project and program establishment, strategic advice, planning & managing projects, tracking & monitoring progress and providing commercial, schedule, risk and cost advice. 

In a Contracts Manager/Senior Contract Administrator role, you will have knowledge in:

• Working as part of a team and integrating with other project teams, commercial managers, contract administrators, technical advisors, clients, contractors and sub-contractors
• Monitoring, analysing, reporting and providing advice on commercial matters.
• Providing insight and advice on commercial and contract arrangements, financial forecasting, payments, contract management & controls, change management cashflow analysis and claims management.
• Strong understanding and experience with the Alliance contract model required.
• Interfacing with the client and other consultants at all project stages.
• Provide and drive the direction of the strategic, operational and technical diagnosis of the client needs.
• Support client’s organisation and senior management in improving their capacity to develop and deliver major projects and programs efficiently and effectively.

The Commercial Accounts and Relationships Team is a cross-functional team within the Group Life & Investments Business Unit.  The team is dedicated to building on our existing strategic partnerships, as well as designing and implementing superannuation and retirement propositions to take to market. 

The Partnership Manager is a is a client facing role that has the responsibility for managing TAL’s partner insurance arrangements and relationships. You will play a critical role in proactively and effectively delivering high-quality services in line with our administration agreements, other contractual or stated commitments and value add offerings.

In this role you will:

• Deliver high-quality services to clients
• Support the relationship of Tier 1 clients
• Manage operational and strategic account plans
• Maintain strong and effective stakeholder relationships across peers at TAL
• Maintain operational and strategic account management plans
• Deliver PDS process to clients and draft review/PDS/communications
• Provide/review initial drafting of 'Policy Document Changes'
• Work with clients and relevant internal peers to design and implement operational process changes
• Report and monitor on adherence to service level agreements
• Respond to policy queries working with a senior member of team where interpretation is required
• Maintain strong and effective stakeholder relationships across peers at TAL to ensure that the enterprise is able to deliver on our client commitments

The Rewards Manager is an integral part of BlueScope’s purpose: To create and inspire smart solutions in steel, to strengthen our communities for the future.

As part of our Australian Steel Products (ASP) business, you will identify, design and implement the remuneration and benefits programs for ASP to support the ongoing attraction and retention of talent that supports the continual success of our business.

This role will report to the GM People, ASP and will be part of the ASP People leadership team.

The Opportunity

You will lead the team that designs a fit for purpose, rewards and benefits program that compliments and supports the ASP and global remuneration strategy. This will include service awards, recognition, and governance.

You will work closely and develop meaningful relationships with business leaders and cross-functional teams. Utilising your leadership and influencing ability, you’ll guide these stakeholders through strategic HR initiatives, the annual ASIR process and general reward frameworks and trends.

You will also contribute to the implementation of a new HRIS and related systems, ensuring remuneration aspects are actively represented with the user experience front of mind.

Your Background

We’re expecting you to be a confident and influential communicator, who is able to build trust and meaningful relationships across an enterprise organisation. You will have experience in a senior remuneration and benefits position, with a history of implementing complex reward strategies and solutions.  

You are a tertiary-qualified practitioner with strong analytical capabilities. You enjoy engaging with the business and relish ambiguous problems. 

Work Environment

Location is South-East Melbourne or Sydney.

Contact Ken Kwan on email [email protected] for a confidential discussion.

Applications close Friday 15th of December.

New Venue Launching January 2024

Managing venue and conference space

Immediate Start

• A pro-active team member in the tunnelling and mining division
• Product strategy, development and portfolio management
• Customer relationship management, regularly meetings with prospective and existing clients to provide solutions, coordinate product training and capitalise on growth opportunities.
• Provide technical know-how, sales services and after sales service to customers.
• Identify new business opportunities with prospective customers.
• Conduct product demonstrations, proposals and presentations to support the achievement of major sales projects.
• Technical service and support all customers to achieve budgeted turnover and contribution.
• Maintain and update product and applications and provide specifications and demonstrations.

• ASX 300 listed financial services organisation
• Flexible & hybrid working arrangements
• St Leonards, Sydney location

Do you want to:

• work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
• understand the strategic direction of your organisation and how your effort contributes to success?
• work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
• work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
• be recognised and rewarded for your performance?
• work for an organisation where ‘C-A-R-E’ are their values?
• have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?
• If so, then FleetPartners Group might be the place for you.
• FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Who we’re looking for:

• To play a major role in the success of the business by ensuring that growth opportunities are maximised. Build customer relationships into a true partnership arrangement by using a consultative and strategic approach to align our value proposition to the customers’ business goals. Always, with integrity and consideration to the business risk policy and profitability.

What you’ll be doing:

• To achieve company sales targets by servicing existing accounts, recognising new opportunities and ensuring pre-eminence of the company’s brand and value proposition in the marketplace.
• Ensure that management is kept up-to-date with the latest market trends and developments through Voice of Customer and competitor analysis.
• The Account Manager is expected to maintain a regular visitation program with their customer base with appropriate levels of focus on building multi-level relationships in conjunction with the Relationship Manager and Senior Managers.
• A willingness to allow other internal stakeholders into the relationship. Actively seeks out and draws in colleagues who may, on an ad-hoc basis, help add value to the relationship.
• Ensure solutions meet the required objectives of the customer.
• Ensure strategic reviews/quarterly business reviews are delivered on the agreed timeline with recommendations to drive cost out and/or improve the operation of the customer’s fleet.
• Ensure all customer deliverables including quote requests and general queries are managed in accordance with customer expectations.
• Continually enhance the customer loyalty.
• Other duties as required.

Essential

• Experience in account management or customer service orientated role. Fleet management and leasing industry experience preferred.
• Proven ability to drive customer focused outcomes

Desired

• Completed tertiary qualifications in a business or related field such as management, sales and marketing, and/ or industry specific qualifications desirable

• 7 additional days of annual leave per year.

• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• a ‘Dress for your Day’ policy.
• flexible and hybrid working arrangements.
• an extensive range of other employee benefits.