The Commercial Accounts and Relationships Team is a cross-functional team within the Group Life & Investments Business Unit. The team is dedicated to building on our existing strategic partnerships, as well as designing and implementing superannuation and retirement propositions to take to market.
The Partnership Manager is a is a client facing role that has the responsibility for managing TAL’s partner insurance arrangements and relationships. You will play a critical role in proactively and effectively delivering high-quality services in line with our administration agreements, other contractual or stated commitments and value add offerings.
In this role you will:
- Deliver high-quality services to clients
- Support the relationship of Tier 1 clients
- Manage operational and strategic account plans
- Maintain strong and effective stakeholder relationships across peers at TAL
- Maintain operational and strategic account management plans
- Deliver PDS process to clients and draft review/PDS/communications
- Provide/review initial drafting of 'Policy Document Changes'
- Work with clients and relevant internal peers to design and implement operational process changes
- Report and monitor on adherence to service level agreements
- Respond to policy queries working with a senior member of team where interpretation is required
- Maintain strong and effective stakeholder relationships across peers at TAL to ensure that the enterprise is able to deliver on our client commitments
