We are looking for multiple people to join our amazing Client Experience team working across our Australian business. As a Fund Administrator at FNZ, your primary responsibility will be to deliver top-notch fund administration and client services to both new and existing clients, advisers, and product owners using our exclusive administration platform. Your daily tasks will involve delivering services in a professional and efficient manner while adhering to established services and performance standards.

You'll be responsible for handling various core fund administration tasks, continuing to build your knowledge and experience across all facets of administration (money in, money out, maintenance and insurance).

This is a 6 Month Fixed-Term opportunity.

The responsibilities will include:  

• Fund Administration: Efficiently handle day-to-day admin tasks, including opening and maintaining client accounts, managing contributions and rollovers, handling pension commencements and payments, processing insurance premiums and benefits, and reviewing other administrators' work.

• Client Service: Address customer inquiries through web chat, email, phone, and mail, ensuring their satisfaction.

• Service Delivery: Manage your workload in a fast-paced environment, ensuring work items are completed within agreed Service Level Agreements and Key Performance Indicators.

• Working with Others: Collaborate with team members and other departments to promptly address customer queries and issues, serving as an escalation point and assisting the Senior Manager as needed.

• Training & Competency: Receive training in various disciplines with regular assessments to measure competency and output quality.

• Continuous Improvement: Seek opportunities to enhance our processes once you have a thorough understanding of our procedures and disciplines.

• Other Tasks: Handle additional projects or tasks as needed to support the company's smooth operation, as well as providing overflow support for our Customer Experience team when/if required.

What are we ideally looking for in a successful candidate? 

• Minimum 2 years fund administration experience.

• Time management and the ability to prioritise.

• A high level of accuracy and attention to detail.

• The ability to solve problems and to autonomously investigate issues and potential solutions.

• Excellent computer literacy, particularly regarding the Microsoft Office suites.

• Excellent communication skills, both written and verbal.

• Able handle high volume workloads and perform in demanding situations from time to time.

• ·The ability to adapt to change –as a result of both legislation and Company changes.

• A willingness to perform above and beyond the call of duty.

What is in it for you?

• A hybrid 3+2 model combining working from the office and from home.

• A competitive salary and excellent benefits, including full comprehensive health insurance, Life insurance, additional annual leave days after your first 12 months, sick days, and more.

• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.

• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply!

*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time. 

For more information, please reach out to us! 

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

Are you an experienced Fund Administrator with a keen eye for detail who is wanting to further develop their skills within a dynamic team? 

As a Senior Fund Administrator at FNZ you will play a pivotal role within our teams, providing support to Fund Administrators and management over the day-to-day operations.

As a subject matter expert, you will support the team through providing advice on processes and procedures to ensures a high quality of service is maintained.

This is a 6 Month Fixed-Term opportunity.

The responsibilities will include:  

• Assists leadership team to deliver the service culture required to achieve organisational outcomes. 

• Assists with the day-to-day management of the team including resource planning and work allocation to meet agreed service levels. 

• Proactively works to ensure effective working relationships within the team and with those whom the team interacts with. 

• Assists with people management processes such as performance improvement plans.

• Performs quality reviews in line with established framework

• Works with individual team members to provide feedback and coaching on work items

• First point of escalation for feedback/escalations and assistance in the team

• Undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the team.

What are we ideally looking for in a successful candidate? 

• Minimum 5 years fund administration experience.

• Time management and the ability to prioritise.

• Experience in performing quality reviews and providing training and feedback to individuals

• A high level of accuracy and attention to detail.

• The ability to solve problems and to autonomously investigate issues and potential solutions.

• Excellent computer literacy, particularly regarding the Microsoft Office suites.

• Excellent communication skills, both written and verbal.

• Able handle high volume workloads and perform in demanding situations from time to time.

• The ability to adapt to change –as a result of both legislation and Company changes.

• A willingness to perform above and beyond the call of duty

What is in it for you?

• A hybrid 3+2 model combining working from the office and from home.

• A competitive salary and excellent benefits, including full comprehensive health insurance, Life insurance, additional annual leave days after your first 12 months, sick days, and more.

• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.

• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply by the 5th of April 2024.

*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time. 

For more information, please reach out to us! 

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

We are hiring an IT Administrator for a role based in Melbourne. You will work closely with the IT team to ensure the smooth operation of all IT-related activities.

• Proven experience as an IT Administrator or similar role.
• Strong knowledge of IT systems and infrastructure, including hardware, software, networks, and servers.
• Experience with Windows and Linux operating systems.
• Proficient in network administration, troubleshooting, and security.
• Ability to handle multiple tasks and prioritize effectively.
• Excellent problem-solving and communication skills.
• Knowledge of ITIL best practices is a plus.
• Relevant certifications, such as CompTIA A+, Microsoft Certified Systems Administrator (MCSA), or Cisco Certified Network Administrator (CCNA), are preferred.

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities; please share your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

We are seeking an experienced Project Administrator to join our Rail business line in Melbourne to support an on-going project. In this opportunity, you will take on a variety of duties across general administration and technical project support with exposure to finance tasks. 

Key duties/responsibilities

• Specialist technical project and general support to consultants, senior consultants, project managers and principals
• Document control of sensitive information pertaining to project inclusive of uploading and downloading significant amounts of data
• Filing and document management within company share drive and TEAMS
• Supporting requests for information and support team with current deliverables and planning activities
• Project reporting
• Project finance support as and when needed

The Role:

We are on the hunt for a customer experience focused, motivated, problem solver to join our fast-growing team. Reporting into the Claims Administrator - Team Leader, you will act as a second line of support for our external Call Centre, as a Claim Administrator.  The Claims Administration Team is responsible for all non-voice related customer resolutions, including client and customer escalations, case management, product replacement resolutions, and working with Manufacturers to seek alternative repair and replacement remedies.

This is a brand new role, with great growth potential and exposure to our clients, in addition to our nationwide Repair Networks and large Australian Manufacturers. 

PLEASE NOTE: This is a hybrid role and our office is located in Melbourne, Australia. You will be required to come into the office 0-3 times a week. 

What Makes This Role Unique?

• Your work will directly impact the customer experience - providing great resolutions to customers whilst working strategically with Manufacturers, Retailers and internal teams.
• You’ll be encouraged to gain a deep understanding of our business and bring your own ideas to the table and improve on our Customer Experience.
• With lots of variety in a fast-paced, entrepreneurial environment you won’t get bored!

We're Looking For Someone Who:

• Is passionate about the delivery of high quality customer service experiences - both in written and verbal scenarios.
• Brings an analytical and empathetic approach to resolving a vast range of customer service issues with conflict resolution, decision making, and problem solving skills.
• Is ambitious: you’ll go above and beyond to get results (and you’re able to motivate others to do the same!)

Key Responsibilities:

• Support our Customer Experience Team / Call Centre partner with Escalations and Approvals following our Business Rules and Authority Limits. Undertaking timely and accurate responses to escalated customer complaints and disputes.
• Provide regular updates on Case Management to stakeholders on open Service Requests within agreed Service Levels - working closely with Manufacturers and Authorised Repairers to obtain updates on repairs status, estimated time frames and parts availability.
• Work closely with Manufacturers to obtain replacement resolutions for faults that are deemed a Major Failure under the Australian Consumer Law.
• Maintain an email in-box for all client and customer escalations, and respond within agreed Service Levels.
• Processing of reimbursement payments for Consequential Loss and other Good Will compensation resolutions.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

The FIS Australasia Technology team is made up of 60+ people based in Melbourne, Sydney, Manila and India. This role sits within the Infrastructure team and requires working within a dynamic environment that is growing fast. The team are involved in the deployment and running of new technology stacks and maintaining our server infrastructure, networks, cloud connectivity and ensuring we can deliver for our customer’s needs.

What you will be doing:

• Installing, configuring, implementing and maintaining systems

• Working on large, complex systems that require skill in multiple technical environments

• Monitoring usage and tuning systems for optimum performance

• Providing technical analysis, problem resolution and proposing solutions

• Visiting data centres for maintenance and resolution of storage issues

• Implement system enhancements that will improve reliability and performance of system

• Maintaining a stable and secure systems environment

• Management of SSL/TLS Certificates associated with a Certificate Authority.

• Assist in deployment of releases

• Out of hours work will be required for changes/upgrades and for being part of an on-call rotation to take escalations from the Level 1 on call team.

What you bring:

• Must have sound previous hands-on experience on Red Hat Linux / System Administration and Data centre operations (Dell server terminologies)

• Experience with VMware virtualization, Nutanix HCI, NetApp and other storage technologies (AFF300, AFF400 etc)

• Sound knowledge of cloud technologies (Azure, AWS), Networking (CISCO 9000 series switches), Microsoft Windows server & Ansible/PowerShell automation

• Management of SSL/TLS Certificates. Experience with public key infrastructure (PKI) and experience with certificate life cycle management, such as Venafi

• Scripting (Perl/Bourne)

• Knowledge of TCP/IP, network monitoring and tools and technical writing principles and practices

• IT security conceptual knowledge and hands on experience with remediating vulnerabilities

• Effective analytical, problem solving, installation and maintenance skills

• Ability to work independently as well as within a team

A bonus if you have experience in the following areas:

• Splunk administration, Monitoring, and backup tools (Nagios, Veritas, Rubrik etc)

What we offer you:

• Work from home arrangement and a flexible, supportive team environment

• Great benefits including medical and personal insurances and employee share scheme

• An opportunity to work with leading technology and play an integral part in the Fintech industry

Please note applications will be reviewed and responded to after 10 January 2024.

#LI-TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Senior Network Administrator role will require you to work within a dynamic environment that is growing fast.  The team is based mainly in Melbourne with some team members in Sydney and they are involved in the deployment and running of new technology stacks and maintaining our server infrastructure, networks, cloud connectivity and ensuring we can deliver for our customer’s needs.  You will be working with the local Linux operations team on our fleet of around 600+ servers and will look at maintaining overall environment health, facilitating complex changes, and getting involved in trouble shooting for the Linux and infrastructure environments.  If this sounds like you, we encourage you to apply!

What you will be doing:

• Work with other departmental SME to implement best infrastructure solution for new functionality and on-going environments.

• Determining requirements and configuration for Network infrastructure with external interfaces

• Act as Network infrastructure SME and primary contact

• Document and employ consistent build and deployment process to facilitate build process, adding automation were possible.

• Reviews functional and technical designs to identify areas of risk and/or missing requirements.

• Acts as tie breaker on design decisions.

• Installing, configuring, implementing, and maintaining systems

• Working on large, complex systems that require skill in multiple technical environments.

• Monitoring usage and tuning systems for optimum performance

• Identify and automate manual tasks using scripting or application development.

• Implement Network enhancements that will improve reliability and performance of Network.

• Maintaining a stable and secure network environment

• Management of SSL/TLS Certificates associated with a Certificate Authority

• Out of hours work may be required for changes/upgrades and for being part of an on-call rotation to take escalations from the Level 1 call team.

What you bring:

Must have:

• A minimum of 5 years of hands-on experience on Network Administration

• Significant experience with Juniper technologies and F5 load balancers

• AWS and Azure skills/familiarity, abilities with Terraform also good

• Strong experience with networking concepts

• Management of SSL/TLS Certificates. Experience with public key infrastructure (PKI) and experience with certificate life cycle management, such as Venafi

• IT security conceptual knowledge and hands on experience with remediating vulnerabilities

• Knowledge of network monitoring like Nagios, AppNeta and tools and technical writing principles and practices

• Effective analytical, problem solving, installation and maintenance skills

• Change peer/technical review, Problem investigation, project design, delivery and documentation

• Ability to work independently as well as within a team

• Ability to communicate effectively verbally and in writing

A bonus if you have experience in the following areas:

• Ansible

• OpenShift/Kubernetes

• Containers, e.g. Docker, Podman

• Nagios

• Splunk

• Working with formal ITSM processes using Jira or SNOW

What we offer you:

• Flexible, hybrid working arrangements

• Competitive salary package and benefits including employee share scheme, medical and personal insurances.

• An opportunity to work on innovative technology projects with leading clients

#LI-TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass