Total 23,880 Others/Any service centre manager job vacancies in Australia

Reporting to the Service Supervisor, is responsible for the effective coordination of Service Technician scheduling and administration.

In this role you will be responsible for understanding the needs of the client, preparing accurate and timely quotations, and coordinating the delivery of parts and services to meet the client expectations. You will raise non-conformance reports and communicate with Quality and Engineering departments for warranty related issues and be responsible for generating, maintaining, and closing service orders.

This role is an exciting opportunity to support the Head of Business Management and 1L Risk and Senior Manager Risk - Finance in the maintenance of Finance's Risk Management Framework.

The Finance Risk Manager is a delivery role which will assist with risk and control assessment across Finance. The role is responsible for contributing to initiatives within the Finance business risk function, with a specific focus on executing the Annual Risk and Control Self-Assessment, Control Assurance Plan and Incident and Breach Management process on behalf of Finance.

This role will support and advise the business to identify, classify, measure and monitor their risks and/or compliance requirements and issues and specifically;

• Lead and execute on the Line 1 Controls Assurance plan
• Lead and execute in the Line 1 Risk reporting framework
• Lead in managing the quality of Finance data in TRACx (Risk management system)
• Partnering with business stakeholders in completing their Risk and Control Self-Assessments
• Support Finance to continue to develop a sound Risk Management and/or Compliance culture within the organisation.
• Partnering with business stakeholders to assess and document the operational and compliance risk elements associated with the current suite of change initiatives across Finance.

Key accountabilities:

• Responsible for supporting the Head of Business Management and 1L Risk and Senior Manager Risk - Finance in the establishment and maintenance of Finance's Risk Management Framework.
• Deliver timely Risk Management and/or Compliance analysis and advice to specific areas of the organisation to enable the business to be commercially successful and fully compliant with legal and regulatory requirements.
• Responsible for conducting risk assessments on the design and operational effectiveness of Finance's key processes and produce timely control assurance reporting.
• Responsible for assisting the business in identifying and formulating corrective strategies and implementation plans for key corrective actions and preventative controls.
• Support the managing of the monthly Finance Risk Committee including leading the discussions on deep dives sessions and insights on risk matters such as Incident root-causes.
• Responsible for assist the Finance team members in identifying the potential risks and compliance issues associated with their day-to-day business goals, including assisting the incident and breach reporting process.
• Support Finance to continue to develop a sound Risk Management and/or Compliance culture within the organisation.

This role is responsible for leading the Claims Quality Assurance team and providing quality assurance in relation to claim assessment in line with the TAL claims quality framework and risk management principles. A key focus of this role is to promote a culture of risk management and continuous improvement by providing risk based detective controls and insights relating to claim assessment. You may be required to lead the delivery of small to medium scale projects or well-defined tasks on major projects to enable QA remediation or continuous improvement initiatives.

Oaks Cairns Hotel are looking for a Guest Service Agent who is passionate about providing excellent customer service to join the team on a casual basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

As the Restaurant Manager you will take ownership of the general running of the restaurant, elevate the customer experience from excellent to remarkable, develop the team through coaching and training opportunities and manage inventory and the financial aspect of the restaurant. You will be in control of, and have accountability for overall quality, adherence to procedures and financial performance of the restaurant.

We appreciate experience comes in many shapes and sizes, what we mean specifically is;

• Experience leading a team within a busy, high volume hospitality environment
• Experience delivering exceptional customer service
• Exceptional communication skills
• Prior experience with achieving KPIs and driving profitability

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Career growth – Australia and internationally
• Annual Restaurant Managers Summit
• Opportunity to become a franchisee
• Quarterly bonus scheme
• Free uniform

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

Ready to join the family? Apply now to start the conversation. 

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Position Summary:

Intelerad is seeking a dynamic, results-driven leader for its Oceania Division, which encompasses operations in Australia and New Zealand. The GM will play a critical role in enhancing customer satisfaction and managing the Profit and Loss (PnL) aspects of the division. This position involves both direct managerial authority (solid line) over certain functions and functional (dotted-line) authority over others, requiring a leader who can navigate complex structures and influence cross-functional teams. 

Although the reporting responsibilities will evolve as the position dictates, the GM initially is expected to have direct responsibility for:  Professional Services, Customer Success, Support and SRE.  Dotted line responsibilities include:  all growth engine functions, sales engineering and sales. 

Key Responsibilities:

1. PnL Management: Oversee the full Profit and Loss responsibilities for the Oceania Division, ensuring financial targets and other agreed-upon metrics are met in the short and long term.
2. Customer Satisfaction: Lead the strategy and execution for improved customer satisfaction, ensuring the delivery of high-quality services and support throughout the customer journey.
3. Team Leadership: Directly manage certain functional areas of the business, while exerting functional influence over other departments to align with the division's goals.
4. Strategic Planning: Develop and implement comprehensive business strategies that ensure the competitiveness and profitability of the Oceania Division.
5. Cross-Functional Collaboration: Work closely with other departments, facilitating collaboration and driving cohesive action toward shared objectives.
6. Performance Metrics: Establish, monitor, and report on key performance indicators, adjusting strategies as necessary to improve business performance.
7. Market Analysis: Continuously analyze market trends, competitive landscape, and customer feedback, adjusting the business plan as necessary to staying abreast of market, competition, customer feedback, and incorporating those outside-in viewpoints to strengthen delivery and PnL performance in Oceania.
8. Relationship Management: Build and maintain strong relationships with key clients, stakeholders, and internal teams to foster collaboration and customer loyalty.
9. Talent Development: Identify and nurture talent within the division, with an emphasis on continuous professional development and performance recognition.
10. Internal positioning and advocacy: Serve as the voice of Oceania to the ELT and other elements of the global organization.

Reporting directly to the Hotel Manager, this hands-on position will see you drive the performance of Front Office Operations including Concierge, Front Desk and Night Audit.

You will:

• Ensure the smooth and efficient running of the Front Office Operations with a high level of guest service always provided.
• Be responsible for shaping a “Can do, Guest Obsessed Culture” to support the achievement of key financial indicators.
• Lead by example in all Front Office service areas and shifts ensuring your team provide a warm genuine welcome to guests, anticipate their needs, and go above and beyond to create memorable moments.
• Have a genuine passion for bringing out the best and building the capabilities of the team, enjoy being guest facing and taking the guest experience to the next level.
• Be financially aware and have a working knowledge of managing P&L performance for example via cost effective rostering.
• Lead the team by example with impeccable grooming and presentation.
• Have a passion for creating exceptional experiences for our guests.
• Understanding emergency response procedures

The JP2060 Ph4 program is introducing a complex health knowledge management system operated by Defence in garrison and deployed environments.  We are seeking a skilled and experienced Engineering Manager to manage a team of systems, software, V&V and ILS engineers to design, build and deliver an enterprise data integration and management platform within the JP2060 domain.

As the Engineering Manager you will report into the Program Director for JP2060 Ph4. Managing the design, implementation and delivery of high-quality solutions, you will lead teams that will deliver first-rate sustainment services to Defence. Your leadership and governance of the project engineering team will require you to plan and manage the technical design, establishing and maintaining baselines and leading formal and informal engineering reviews.

Responsibilities include:

• Plan and control the technical effort to delivery against the Contract.
• Manage the satisfaction of the Customer Description of Requirements to acknowledge technical, enterprise, schedule, and cost constraints.
• Plan and manage the engineering lifecycle to ensure the Mission and Support Systems are fit for purpose.
• Monitor subcontractor and team performance against the technical plan and use your experience working in Defence environments to ensure regulatory compliance.
• Build strong working relationships with key stakeholders internally, with suppliers and across the customer organisation and provide guidance to ensure complex interface definition problems are efficiently managed to resolution.
• Work with the Program Director and team leads to manage risk and ensure successful program delivery.
• Mentor the engineering team to enable them to meet the technical requirements of the project.

We are seeking a dedicated and experienced Spa Manager to join our team and oversee the operations of our recently established spa. The ideal candidate will be passionate about providing exceptional customer service, have strong leadership skills, and possess a deep understanding of the spa industry.

Responsibilities:

• Manage day-to-day operations of the spa, including scheduling, inventory management, and supervision.
• Ensure that high-quality service is provided to all guests, maintaining a welcoming and professional atmosphere.
• Develop and implement strategies to increase spa revenue and profitability.
• Recruit, train, and motivate the team, fostering a positive work environment.
• Monitor and maintain the cleanliness, safety, and maintenance of all spa facilities and equipment.
• Stay informed about industry trends and best practices, implementing new techniques and services as appropriate.

We have an opportunity to join TAL as a Partnership Manager. Reporting to the Head of AMP Partnership, this is a client facing role that has the responsibility for managing TAL’s partner insurance arrangements and relationships. You will play a critical role in proactively and effectively delivering high-quality services in line with our administration agreements, other contractual or stated commitments and value add offerings.

In this role you will: 

• Be responsible for the delivery of high-quality services to clients in accordance with our administration agreements, other contractual or stated commitments
• Maintain strong and effective stakeholder relationships across peers at TAL to ensure that the enterprise can deliver on our client commitments
• Maintain operational and strategic account management plans
• Report and monitor on adherence to Service Level Agreements
• Respond to queries where answer is clearly stated within existing policy documentation
• Respond where basic interpretation is required or precedent is available to draw upon, otherwise refer to a more senior member of staff where interpretation is required
• Provide/review initial drafting of Policy Document Changes
• Work with clients and internal peers in relevant operational areas to design and implement required changes to operational process

This role is accountable for supporting customers through claims lodgement and information gathering in order to assess claims. The Claims Service Consultant will also assess low complexity claims as well as assessing and initiating appropriate support options tailored to the customer’s needs where appropriate. 

In this role you will,

• Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy. 
• Adhere to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
• Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work.
• Liaise closely across the TAL Claims and other relevant internal departments to provide support in project work (including system and user acceptance testing and procedural reviews) 
• Contribute towards a culture of process improvement.

We're looking for Job Coaches, In-Work Support Consultants and Employment Engagement Consultants to join our dedicated and passionate team in Wollongong and surrounding suburbs.

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for one of our Recruitment Information Sessions where you will get the opportunity to connect with one of our Recruitment Partners and a Service Manager for an on-the-spot interview and learn more about atWork Australia.

Where: level 5/304 Crown St, Wollongong NSW 2500
When; Friday, 8th March at 12:00PM - 2pm.

Let us know if you are interested in attending by clicking APPLY

If you have any questions, don't hesitate to contact: [email protected] M: 0472 639 347

The Event Manager (6-month Max Term) will develop, manage, execute, and evaluate the end-to-end event and engagement strategy to support the Lendi Group team. This is a max-term role for 6 months and will work closely with internal and external event planning stakeholders to define event goals, objectives, and specific implementation plans.

At Lendi Group, we value our synchronous and asynchronous connection time with our team members and business partners. The engagement team is responsible for executing events that foster connection and provide a pathway to support and reinforce group messaging including but not limited to strategic direction, objectives, and operations.  

• Manage the end-to-end development and delivery of Lendi Group's event strategy
• Adapt to current conditions to execute events, ensuring compliance with national and state guidelines
• Manage and optimise all aspects of events, covering logistics, exhibitions, agenda, collateral, registration, communication, merchandise, guest speakers, entertainment, social functions, bump in/out and full run sheet for the event
• Develop strategies to guide business stakeholders in elevating standards and efficiency for event execution, encompassing Broker Business Forums, Offsites, Signature events, leadership conferences, and others
• Be in charge of all event elements within the Signature program, including annual offsites and international study tour
• Collaborate closely with internal and external stakeholders, such as the Executive and Group Leadership team, internal team members, Brokers, Event Management companies, lender partners, event suppliers, and sponsors, to ensure the delivery of premium results
• Work effectively as a member of the strategic partnership direct report team, understanding and supporting the execution of the Lendi Group business strategy in conjunction with other business unit leaders
• Assist in other Engagement initiatives as needed
• Be agile, adaptable to change and operate within our ways of working

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

As the Restaurant Manager you will take ownership of the general running of the restaurant, elevate the customer experience from excellent to remarkable, develop the team through coaching and training opportunities and manage inventory and the financial aspect of the restaurant. You will be in control of, and have accountability for overall quality, adherence to procedures and financial performance of the restaurant.

We appreciate experience comes in many shapes and sizes, what we mean specifically is;

• Experience leading a team within a busy, high volume hospitality environment
• Experience delivering exceptional customer service
• Exceptional communication skills
• Prior experience with achieving KPIs and driving profitability

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Career growth – Australia and internationally
• Annual Restaurant Managers Summit
• Opportunity to become a franchisee
• Quarterly bonus scheme
• Free uniform

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

Ready to join the family? Apply now to start the conversation. 

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.

Experian Marketing Services is a global leader in providing data-driven marketing solutions, and manage large and comprehensive databases containing geographic, demographic, lifestyle and attitudinal information on the Australian population. We empower businesses to make informed decisions, enhance customer relationships, and drive measurable results through our innovative segmentation data and analytics solutions. Experian Marketing Services is seeking a dynamic and results-driven Business Development Manager to join our team in Melbourne. As a Business Development Manager, you will focus on selling Experian's leading segmentation and analytics solution into the Not-for-Profit, Education, and Retail verticals helping them better understand who their consumers are, how to better engage with them, and solve business critical objectives such as reducing debt, growing market share, and creating a better customer experience.  

What you’ll need to bring to the role & Experian

• A relentless drive to exceed targets and achieve business development objectives.
• Ability to book 15 new business and 10 follow up meetings per month.
• Proactive and self-motivated approach to identifying and pursuing new opportunities.
• Eagerness to continuously enhance sales skills and stay updated on industry best practices.
• Willingness to learn and adapt to evolving market trends and client needs.
• Ability to collaborate effectively with internal teams to tailor solutions and streamline the sales process.
• Demonstrated resilience in the face of challenges, rejections, and changing market dynamics.
• Maintain a positive and solution-oriented mindset in a dynamic and fast-paced environment.

Work that matters - What you’ll be doing

• Develop an in-depth understanding of the NFP, Education, and Retail verticals, addressing their unique challenges and needs and intelligently prospect for new potential clients.
• Embrace and apply SPIN and STONGMAN sales methodologies to enhance your sales effectiveness.
• Engage in weekly meetings with your team and Regional Sales Manager to discuss progress, share insights, and strategize for success.
• Independently manage your clients and become a Trusted Advisor and Subject Matter Expert.
• Manage own performance and take responsibility for self-development in line with personal and Company objectives.
• Champion Experian values 

As a Time & Attendance Manager, you will play a pivotal role in ensuring the efficient operation of our workforce operations and compliance processes. You will oversee rostering, timecard management, and compliance reporting, working closely with various teams including Operations, People Experience, Payroll, and our Tanda account management. Your responsibilities will include:

Processing & Compliance:

• Ensure timely approval of all timecards and resolve any errors.
• Collaborate with the Operations and Payroll teams to rectify time-related issues.
• Monitor rostering and time compliance, addressing identified shortfalls.
• Stay updated on industrial instruments and legislation, applying this knowledge as needed.

Reporting & System Administration:

• Develop and distribute workforce operations and compliance reports.
• Enhance labor management processes through regular reporting.
• Implement system improvements and configurations, ensuring they meet business requirements.
• Manage system incidents and integrations, and oversee training for new restaurant setups.

Coaching & Collaboration:

• Identify ongoing training needs and provide guidance to the Operations Team.
• Foster cross-functional partnerships to align objectives and improve rostering practices.
• Collaborate with the PX and Payroll teams on compliance requirements and process changes.
• Work closely with Tanda to prioritize system improvements aligned with GYG's goals.
   

We're looking for someone with:

• Tertiary qualifications in accounting, or related field
• Previous experience with Rostering, Time & Attendance systems as a superuser
• Experience with Tanda would be ideal but not essential 
• Great interpersonal skills with the ability to negotiate and achieve position outcomes with stakeholders at all levels
• Attention to detail

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Hybrid work environment 1 day WFH p/week
• Phone allowance - up to $100 p/month
• Up to 5 weeks annual leave (conditions apply)
• Career growth – Australia and internationally
• Opportunity to become a franchisee
• Annual bonus scheme
• Paid parental leave
• GYG gift voucher

Ready to join the team? Apply now to start the conversation

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.

• Ensure a high level of professionalism and adhere to the company’s core values
• Contribute to creating and maintaining a positive atmosphere conducive to achieving excellence
• Convert enquiries into deals aiming to exceed individual targets by working across inbound, account management, referral and direct channels

Principle Duties and Responsibilities: 

• Provide accurate forecasting and real-time reporting
• Attempt to contact all enquiries promptly, striving to find alternative contact details when necessary
• Ensure contact with a new enquiry occurs within 5 minute SLA
• Successfully manage a large pipeline of opportunities with diligence and care, ensuring accurate contact levels and management of call backs
• Build rapport with existing clientele and prospects to encourage repeat business and lasting relationships
• Aim to overachieve against target and KPI expectations as set by the company
• Complete feedback and update reports from office providers in a quick and timely manner
• Ensure a good level of product knowledge of the flexible office sector
• Attend viewings with clients
• Work in collaboration with team members as well as individually
• Attend set provider-led after-work events and participate in networking opportunities representing Flexioffices in a professional manner and act as ambassadors for the company at all times

• Input to success through customer service delivery and system management 
• Keen level of organisation and maintaining a daily schedule 
• Lead negotiations and a consultative service delivery 
• Ensuring detailed information is input into Salesforce/ CRM 
• Building relationships within the flexible office sector 
• Ownership of the whole sales process from lead > deal > aftercare  
• Ensure pipeline and daily tasks are managed effectively  
• Confirm viewings, make pre and post tour calls to both client and provider 
• Achieve and exceed KPI's: 
• Detail orientated qualification and build rapport, encouraging long standing relationships 
• Opportunity to completed viewing 
• Completed viewing to deal 
• Price comparison and advisory support after viewing stage 
• Allocate time to outbound efforts using our existing database, Linkedin, and/or any tools provided 
• Account manage key accounts promoting enhanced listings, VRB, online portal, increased comms and beneficial payment plans 
• Nurture existing clientele to encourage growth opportunities and repeat business 
• Exploring refferal opportunities with every lead, revenue associated to fulfil this source of revenue expectation 

• Competitive salary
• Additional commission and incentives based on performance.
• 33 days annual leave (inc. of all bank holidays)
• Access to on-site Gym
• Fully paid training opportunities
• Employee Assistance Programme
• Season Ticket Loan
• Regular socials, partner events and team get-togethers and trips
• Enhanced pension package
• Supportive team-oriented culture across organisation

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

About Your Role: Procurement Manager

As the Procurement Manager, you'll oversee and drive procurement activities for Above Water Systems Business in Australia. You will represent the Procurement organization within CBU, acting as the single interface for program stakeholders. You'll champion ethical procurement practices and foster excellence across the board.

Your key focus? Creating exceptional procurement solutions—competitive, high-quality, and timely. Early engagement in bids allows you to optimize solutions and introduce innovative supply chain approaches, considering the entire program lifecycle.

This role demands effective stakeholder management skills, collaborating seamlessly across business development, bid teams, and project delivery, with a keen eye on engineering solutions.

Key Responsibilities:

• Challenge and optimize procurement needs, promoting a cost-effective supply chain approach to enhance solution competitiveness.
• Develop and execute a comprehensive procurement strategy, aligning with program specifics, Australian content targets, and business directives.
• Support business in preparing competitive bids or proposals.
• Oversee end-to-end tendering processes and supplier selection, actively participating in procurement reviews for supplier evaluation and contracting.
• Coordinate procurement plan execution and subcontract administration in collaboration with Category Buyers and Subcontracts Managers.
• Ensure compliance with legal and regulatory requirements, fostering synergy with global procurement activities.

Skills, Qualifications & Experience:

• 3 -5 years of procurement experience.
• Proficiency in managing complex projects within large international organizations.
• Strong relationship-building skills to influence internal stakeholders effectively.
• Excellent communication skills (written and verbal) and proficiency in IT productivity tools.
• Supply chain experience in an international context, adept in Make/Buy decisions and Risk Management.
• Track record in bringing value & ability to capture innovation.

Desirable Skills:

• Project Management qualifications.
• Tertiary qualification in Supply Chain or Logistics or equivalent
• Background in Electronics, Mechanical Trade/Technical qualifications.
• Defence and ASDEFCON knowledge and application.

Benefits @ Thales

• Competitive remuneration + Super + Bonus + Free Medical Insurance
• ThalesFlex – Hybrid work environment
• Fitness Passport Discount – Access to a network of Gyms across AUS as cheap as $14.95 P/W
• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
• Modernised Paid Parental Leave
• Veterans Leave
• Novated Lease options
• Family support through our partnership with Parents at Work
• Personal & professional training development opportunities

Good to Know

You’ll get an email acknowledgement after you’ve applied, Thales strives to provide a personalised experience for all suitable applicants.

For more information on Thales visit us @ThalesCareers on Instagram. #LI-SG1

Thales is committed to promoting and maintaining a workplace culture of shared respect that enables all of us to feel valued, do our best, and remain truly passionate about the place that we work. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more on how we are supporting our employees, you can view our policies and initiatives here: https://work180.com/en-AU/for-women/employer/thales.

Wellbeing matters at Thales, and where possible we encourage flexible working.

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs.

We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value.

A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com Infosys Consulting - a real consultancy for real consultants.

Role - Technical Business Analyst

Location: Sydney/ Melbourne

Level- Mid Senior Level

Position Summary:

We are seeking a Technical Business Analyst to join our team.

The primary responsibility of this role will be to map out business information systems to assets to support the initiation of a vulnerability management process. This position plays a key role in identifying and evaluating the organization's information systems.

Key Responsibilities:

• System and Asset Mapping: Lead the effort to identify and map all business information systems to physical and digital assets within the organization. This includes understanding the interdependencies and the impact of these assets on the organization's operations.
• Vulnerability Management Support: Support the initiation and implementation of a vulnerability management process by providing detailed analysis and mapping of information systems and assets. Collaborate with IT/Development andcCyber security teams to identify vulnerabilities and prioritize remediation efforts based on risk.
• Business Requirements Gathering: Work closely with stakeholders across various departments to understand and document business requirements related to information system security and asset management. Translate business needs into technical specifications.
• Process Improvement: Analyse current processes and systems to identify opportunities for improvement. Facilitate the adoption of new processes and technologies.
• Documentation and Reporting: Create and maintain comprehensive documentation related to system and asset mapping, vulnerability assessments, and process improvements. Prepare reports to update stakeholders on the status of the vulnerability management process.
• Cross-functional Collaboration: Serve as a liaison between IT, Development and Cyber Security business units to ensure alignment on initiatives related to information system security and asset management.

Qualifications:

• Proven experience as a Technical Business Analyst or similar role, with a focus on information systems and asset management.
• Strong understanding of vulnerability management processes and cybersecurity principles.
• Excellent analytical and problem-solving skills, with the ability to map complex business processes and identify opportunities for improvement.
• Strong knowledge of IT infrastructure, including hardware, software, and networks.
• Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical stakeholders.
• Experience with project management methodologies and tools.
• Experience with Microsoft PowerBI, Excel.
• Experience with Cyber Security Vulnerability Assessment Platforms (E.g. Qualys, Rapid7 or Tenable).
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA Security+, CISSP, CISA) are a plus.

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success. We offer you great opportunities within a dynamically growing consultancy. You will elaborate and deliver best practice solutions and will be able to further develop your solution design, implementation and project 2 management skills.

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

As the Senior Project Manager – Wind Farm Substation within the Renewables Engineering Team, you'll be at the forefront of this renewable energy revolution and be responsible for end-to-end management of project design, delivery and budget of the substation upgrade at Macarthur Wind Farm and Tarrone. This role includes compliance with statutory and regulatory obligations, safety leadership and performance, contractor management and liaison with other key stakeholders.

Join us in our quest to transform the energy landscape and be part of a team that's all about sustainability and renewable energy innovation.

This is a fixed term 2 year contract.

What you’ll be doing:

• Overseeing the delivery of project on schedule, budget, quality including planning, coordinating and directing the design and construction contractors to deliver project outcomes and associated benefits as well as appointing, engaging and motivating the contributing parties including consultants and any equipment suppliers or manufacturers.

• Preparing board papers to seek approval for the procurement, construction, commissioning and demolition of the substation upgrade.

• Preparing and maintaining a Project Management Plan to formally document the scope, methodology, and success measures for the project design, and coordinating and leading resources to obtain all permits and licenses required to complete the design and preparation for construction activities of the project, and coordinating and leading concept design, detailed design and tender evaluation workshops.

• Work with procurement in the negotiation of the commercial and contractual relationships with contractors to ensure that they fully reflect agreed commitments and adequately manage AGL’s project risk.

• Provide regular project update through regular reporting and hosting steer co meetings including forecasts to completion, risk status, issues, budget and milestone updates.

• Engaging and strategically managing community and external stakeholder relationships by ensuring consistency of key communications are aligned to AGL’s strategy and public commitments. 

• Ensuring that all Health, Safety and Environment Systems and goals are communicated and adhered to while meeting AGL’s policies and standards for HSE management.

What you’ll bring:

• Tertiary qualifications preferably in Electrical Engineering and Chartered Professional Engineer or eligible to apply coupled with experience in the utility industry (either generation or transmission) and substation upgrade or high voltage project experience high desired.

• An understanding of NEM rules, planning and environmental requirements for construction purposes including successful project executive in the context of difficult regulatory and financing environment.

• Ability to manage multiple stakeholders including regulators and government agencies, and experience developing and submitting planning and environmental permits.

• Demonstrated project management, budget delivery and accountability skills for projects greater than $30 million, as well as strong analytical and conceptual skills, and good commercial awareness and acumen and strong reporting skills.  

• Excellent presentation, communication and interpersonal skills, as well as demonstrated ability to manage multiple projects, have effective on-site presence, high standard of safety performance and experience in proactive management of contractors.

#LI-AM1 #LI-Hybrid

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

A great opportunity has become available for an experienced Systems Engineering Manager to join the team in Rydalmere.  Join us in driving engineering excellence and delivering exceptional results. Apply your expertise to shape the future of our solutions and foster strong customer relations.

About Your Role: Systems Engineering Manager

We are seeking a seasoned Systems Engineering Manager to spearhead technical leadership and direction, ensuring the creation, development, and maintenance of robust and cost-effective solutions that precisely align with our clients' requirements. This rare opportunity will have a blend of innovation, technical expertise, and human connection.

Key Responsibilities:

• Lead engineering team across projects, bids, and R&D.
• Coordinate integrated product teams for successful program implementation.
• Provide specialist technical advice and engineering leadership.
• Drive technical aspect of documents.
• Offer valuable insights to Project Management.
• Manage designated projects.
• Engage in departmental and project meetings.
• Lead key engineering assessments.

Qualifications:

• Engineering Degree (MIEAust eligible) in relevant field.
   

Skills & Experience:

• Engineering experience in the design and implementation Defence and / or Commercial communication networks or similar complex electronic systems.
• Experience working within a Systems Engineering lifecycle.
• Experience with authoring/reviewing technical documentation.
• Extensive experience in management of engineering design / technical maintenance.
• Demonstrated, well-developed team leadership abilities.
• Highly developed interpersonal and communications skills.
• A high level of analytical and / or problem-solving skills.

Benefits @ Thales

• Competitive remuneration + Super + Bonus + Free Medical Insurance
• Free medical health insurance for you and your family
• ThalesFlex – flexibility working is our everyday
• Access to Fitness Passport
• Employee discounts with a number of affiliates (Travel, Car hire, Tech)
• Modernised Paid Parental Leave
• Novated Lease options
• Family support through our partnership with Parents at Work
• Free on-site parking

#LI-VG1

Thales is committed to promoting and maintaining a workplace culture of shared respect that enables all of us to feel valued, do our best, and remain truly passionate about the place that we work. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more on how we are supporting our employees, you can view our policies and initiatives here: https://work180.com/en-AU/for-women/employer/thales.

Wellbeing matters at Thales, and where possible we encourage flexible working.

Why Relectrify?

At Relectrify, we're driven to create a world abundant with clean and renewable energy and we’re on a mission to engineer the future of battery energy storage. Our team is passionate about the transition to renewables and dedicated to bringing highly innovative, transformational technologies to life. Relectrify’s technology is game-changing: it makes inverters for battery energy storage obsolete and in the process improves the performance, safety and longevity of energy storage systems, while reducing cost.

With a dynamic, inclusive and flexible work culture, we foster creativity and encourage professional growth. We are building a team that brings diverse perspectives to the table and we empower our people to make a real difference in the workplace — and the world. 

Join us as we pave the way toward a cleaner, smarter, and more sustainable world.

About the Role

In this newly created position, you will take the lead on joint development programs between Relectrify and our customers to drive smarter, faster, and more effective delivery of technical solutions to customers as they develop energy storage products with Relectrify CellSwitch™ technology.

Using your exceptional communication skills and technical knowledge, you will define the program requirements including product specifications and scope of works and effective liaise between external stakeholders and Relectrify's team of electrical, mechanical and software engineers to manage expectations and deliver high-quality outcomes.

Responsibilities

• Lead the programs of work between Relectrify and our customers integrating Relectrify technology into their products, including 

• Engaging with customers from pre-sale through to completion of the joint developments 
• Defining Scope of Work and responsibilities for delivery
• Detailed definition of product specifications based on thorough understanding of customer requirements and expectations. 
• Managing the contributors to deliver the projects on time and within budget including managing variations of scope to provide satisfactory resolutions to both Relectrify and the customer
• Ensuring excellent outcomes delivered to the customer   

• Nurturing customer relationships by delivering high quality experiences to customers integrating Relectrify technology into their products 

Essential

• Relevant engineering qualification 
• Extensive experience in program delivery with multiple stakeholders
• Experience with electrical systems, especially including batteries and power conversion 
• Demonstrated experience delivering technical customer projects on time and within budget 
• Demonstrated professionalism with interactions at all levels of collaborating organisations 

Highly Desirable

• Project Management qualification
• Battery Energy Storage System experience  
• Experience in start-up / early growth-stage companies and experience shepherding disruptive technology products into established markets. 

Perks 

• Employee Stock Ownership Plan (ESOP)
• Education expense reimbursement
• Purchased leave scheme
• Paid parental leave - 12 weeks
• Public transport stipend
• Free snacks and (actually good!) coffee
• Team events and monthly socials

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050.

The Team

At Lyka, we're on a mission to transform the pet wellness industry, and we're seeking a commercially savvy Lead Product Manager to join our team. As part of our Retention squad, you'll play a crucial role in mapping the customer journey for all existing Lyka users. Your focus will be on understanding every touchpoint, identifying challenges, and devising actionable strategies to minimise churn and boost revenue.

In this role, you'll have the opportunity to redefine and elevate our product strategies, ensuring that we adhere to the highest standards of product management excellence. Collaboration will be key, as you work closely with our customer experience, product, service design, and engineering teams to develop and execute growth initiatives.

If you're ready to make a significant impact in the pet wellness industry and drive positive change, we want to hear from you!

What You'll Do:

Craft a winning product strategy that aligned with our company's growth and revenue targets, keeping customer needs at the forefront.

Innovate the digital customer journey by identify and prioritise opportunities to enhance the digital customer journey through thorough research, data analysis, and user experiments.

Drive agile product development processes, from conceptualisation to launch, focusing on continuous improvement and efficient delivery.

Collaborate with our data team to develop real-time reports and statistical models, leveraging data insights to drive product initiatives.

Track key performance metrics to measure product success and ensure visibility across the organisation, especially in terms of retention metrics.

Work closely with stakeholders across various departments to align product initiatives with business objectives and strategies.

Regularly present findings and growth recommendations to executive leadership, influencing strategic decisions.

Demonstrated experience in product leadership within a high-growth startup, with a track record of improving digital experiences and conversion rates.

Direct experience working on retention initiatives within software products.

Proficiency in analytical tooling and tag management software, with experience in running experiments and split tests.

Solid understanding of agile development approaches and design principles, with experience collaborating with technical teams.

Ability to prioritise and manage multiple tasks effectively to maximise short-term and long-term value.

Experience coaching, mentoring, and growing junior product managers, with a structured approach to raising product management capabilities.

Comfortable operating in a fast-paced, ever-changing business environment.

Passion for Dogs: And, of course, a love for dogs is a must!

Nice to Have:

SEO Experience: While not essential, experience in SEO is highly regarded.

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• 12 weeks of paid parental leave for primary and secondary carers, along side 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.
• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.