We have an opportunity to join TAL as a Partnership Manager. Reporting to the Head of AMP Partnership, this is a client facing role that has the responsibility for managing TAL’s partner insurance arrangements and relationships. You will play a critical role in proactively and effectively delivering high-quality services in line with our administration agreements, other contractual or stated commitments and value add offerings.
In this role you will:
- Be responsible for the delivery of high-quality services to clients in accordance with our administration agreements, other contractual or stated commitments
- Maintain strong and effective stakeholder relationships across peers at TAL to ensure that the enterprise can deliver on our client commitments
- Maintain operational and strategic account management plans
- Report and monitor on adherence to Service Level Agreements
- Respond to queries where answer is clearly stated within existing policy documentation
- Respond where basic interpretation is required or precedent is available to draw upon, otherwise refer to a more senior member of staff where interpretation is required
- Provide/review initial drafting of Policy Document Changes
- Work with clients and internal peers in relevant operational areas to design and implement required changes to operational process
