Total 2,112 qa manager job vacancies in cbd victoria

• Secure, permanent full-time role
• Free on-site parking, laptop & mobile phone
• Flexible Ways of Working
• Prime office location Hargreaves St, Bendigo

We have an exciting new opportunity for an experienced Case Manager to join our friendly team at our Bendigo Office

About us:

Hearth is a registered NDIS support services provider. Our mission is to be a driving force in changing the disability sector to improve the lives of people with a disability.

Our commitment is to create an environment that nurtures, supports, and engages with our participants and support workers to consistently provide the highest standard of care. We achieve this through fostering and cultivating long-term and sustainable relationships.

About the role:

As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other support providers.

Responsibilities will include but not limited to:

• Creating and continuously developing relationships between participants, their family, and support teams
• Maintaining relationships with support coordinators, house supervisors, and other relevant community and external stakeholders
• Lead and support the Support Worker teams to provide responsive, person-centered care that enables participants to progress toward their individual care plan goals
• Coordinating a weekly staff roster for each participant and proactively resolving rostering issues.
• Accurate case noting and client reviews that reflect forward planning in line with the participant's NDIS plan.
• Compliance with Hearth policies and procedures to ensure a safe working environment and detailed, timely incident reporting

• Minimum 2 years experience working as a case manager in community services, welfare support, disability support or social work (essential)
• A relevant qualification in community services, welfare support, disability support or social work (desirable)
• Proven experience delivering high quality client-centred service that is targeted and relevant to their NDIS goals
• A Professional level of administrative and business communication, including case noting and report writing
• Excellent time management and organisational skills
• Strong interpersonal skills and high levels of resilience
• Working knowledge of Microsoft office suite and employee rostering systems
• Own car and driver's license

• Join a rapidly growing organisation with a warm and supportive culture
• Small, supportive & friendly team who enjoy dumplings!
• Travel allowance, work laptop & mobile phone provided
• Flexible working hours and the option to work remotely
• Opportunities for career development and progression to other roles within the organisation

Open is looking for a highly data-driven and motivated marketing professional to join our marketing team. As a Campaign manager at Open, you will drive a range of marketing campaigns to improve engagement with our customers. You’ll have the opportunity to lead campaigns end-to-end, from planning to delivery and optimisation, and drive a significant impact in our growth story along the way.

This role is based in Melbourne, with 2-3 days in the office. Exceptional candidates located in Sydney will also be considered.

The salary for this role is $100 - 110,000 excluding superannuation depending on experience. You will need full working rights in Australia to be eligible to apply.

What you'll do

• Planning, executing, and managing marketing campaigns, with a focus on email marketing
• Drafting copy and coordinating stakeholder approvals 
• Monitoring and analysing campaign performance
• Developing and carrying out testing plans and experiments
• Conducting market research to gather insights and inform our marketing strategy

You’ll report to Open’s Senior Marketing Manager.

Who you are

You may be a good fit for this role if you:

• Have 2-4 years of experience in a marketing role co-ordinating or leading campaigns
• Knowledgeable about marketing automation platforms. Experience with customer.io is favoured but not essential.
• Have strong organisational skills and attention to detail.
• Have excellent written and verbal communication skills.
• Have a Bachelor's degree in Marketing, Communications, or a related field is preferred but not necessary
• Have a interest in using data to improve marketing effectiveness

Ready to make an impact?

If you’re excited about the opportunity to drive impactful marketing campaigns and contribute to our growth journey, we’d love to hear from you! Apply now and join Open in shaping the future of Insurance.

Why Open?

Open is on a mission to provide the best insurance experiences, at the best price, for the world. Insurance is one of the world’s least digitally mature industries - for years it’s remained confusing, paper-based and heavily intermediated. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.

It's an exciting time to join Open and be part of a tech scale-up. We provide our team with:

• Highly competitive compensation, including share options - we believe in paying people what they're worth and having everyone in our company share in our success
• High levels of autonomy and trust so you can do your best work
• Growth opportunities internally - as you grow, your role can too
• Flexible working - we are about impact, not time at your desk.
• We encourage freedom and responsibility, including the ability to work from anywhere
• Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you

We're proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees. Our culture is truly open, we're continuously challenging each other to live our values, and aren't afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let's build the future of insurance together.

Why Relectrify?

At Relectrify, we're driven to create a world abundant with clean and renewable energy and we’re on a mission to engineer the future of battery energy storage. Our team is passionate about the transition to renewables and dedicated to bringing highly innovative, transformational technologies to life. Relectrify’s technology is game-changing: it makes inverters for battery energy storage obsolete and in the process improves the performance, safety and longevity of energy storage systems, while reducing cost.

With a dynamic, inclusive and flexible work culture, we foster creativity and encourage professional growth. We are building a team that brings diverse perspectives to the table and we empower our people to make a real difference in the workplace — and the world. 

Join us as we pave the way toward a cleaner, smarter, and more sustainable world.

About the Role

In this newly created position, you will take the lead on joint development programs between Relectrify and our customers to drive smarter, faster, and more effective delivery of technical solutions to customers as they develop energy storage products with Relectrify CellSwitch™ technology.

Using your exceptional communication skills and technical knowledge, you will define the program requirements including product specifications and scope of works and effective liaise between external stakeholders and Relectrify's team of electrical, mechanical and software engineers to manage expectations and deliver high-quality outcomes.

Responsibilities

• Lead the programs of work between Relectrify and our customers integrating Relectrify technology into their products, including 

• Engaging with customers from pre-sale through to completion of the joint developments 
• Defining Scope of Work and responsibilities for delivery
• Detailed definition of product specifications based on thorough understanding of customer requirements and expectations. 
• Managing the contributors to deliver the projects on time and within budget including managing variations of scope to provide satisfactory resolutions to both Relectrify and the customer
• Ensuring excellent outcomes delivered to the customer   

• Nurturing customer relationships by delivering high quality experiences to customers integrating Relectrify technology into their products 

Essential

• Relevant engineering qualification 
• Extensive experience in program delivery with multiple stakeholders
• Experience with electrical systems, especially including batteries and power conversion 
• Demonstrated experience delivering technical customer projects on time and within budget 
• Demonstrated professionalism with interactions at all levels of collaborating organisations 

Highly Desirable

• Project Management qualification
• Battery Energy Storage System experience  
• Experience in start-up / early growth-stage companies and experience shepherding disruptive technology products into established markets. 

Perks 

• Employee Stock Ownership Plan (ESOP)
• Education expense reimbursement
• Purchased leave scheme
• Paid parental leave - 12 weeks
• Public transport stipend
• Free snacks and (actually good!) coffee
• Team events and monthly socials

Universal Biosensors (UBI) is a world leading ASX-listed Australian company (ASX:UBI) which develops, manufactures and sells biosensors for use in several industries around the world. Our biosensor technology has been used in more than 10 billion measurements for blood glucose monitoring and blood coagulation in diabetes and coagulation patients worldwide. Recently, we have pivoted our technology into the wine industry with our global launch of SENTIA™ in early 2021 and veterinary industry with PETRACKR in 2023. In addition, we continue to develop new applications for our technology within human health, food and agriculture.

What you will do

UBI is seeking a highly motivated, enthusiastic and driven individual to join our sales & marketing (S&M) team at the Corporate HQ in Rowville (Victoria) as the Global Marketing Manager.

This role will be responsible for developing, implementing and maintaining a coherent UBI Global Marketing strategy, across all products as well as the corporate brand – with the overaching goal to achieve commercial objectives of the business.

This position also works in unison with other members of the S&M team by driving the CRM system to deliver maximum effectiveness and value for the business. You'll work to significantly enhance the profile and quality of the various online assets and direct marketing initiatives.

We are looking for a proactive candidate who is tertiary-qualified in Business/Marketing/Digital Media (or related) field with a minimum of 5 years’ experience in a similar role; experience in human health and/or medical device industry preferred.

The role will perform (but not limited to) the following activities:

• Prepare and execute a strategic marketing plan, ensuring portfolio and brand alignment to support the implementation of customer value selling approach
• Conduct market evaluation activities to identify opportunities for dynamically adapting marketing activities to product and/or regional requirements
• Work with the Sales leaders to ensure that the implementation of marketing plans is facilitated.
• Develop and execute marketing activities to meet business growth objectives
• Manage and meet advertising and promotional budgets for each annual cycle
• Design, prepare and implement an advertising and promotional program for the UBI business, meeting local activity needs within resource allocations.
• Monitor and report monthly tracking of A&P performance, modify promotional plans accordingly and manage geographic and business unit demands.

You are a self-starter with the ability to work autonomously and collaboratively – bringing knowledge and skills such as:-

• Proven track record in effective utilisation working with CRM tools.
• Thorough working knowledge in creating workflow/campaign automation using CRM, Adobe or similar graphic design tool.
• Demonstrated experience with numerous marketing tools including Adobe creative Suite, Google Ads and analytics, WordPress, marketing automation and CRM integration.
• Demonstrated track record of developing and successfully implementing marketing plans to achieve business results
• Intermediate to Advanced Microsoft Excel skills
• Experience with HubSpot as a CRM tool will be a bonus!

You will possess key qualities such as:-

• Strong team player with exceptional customer service
• Strong communication skills over phone, email and other online channels.
• Strong work ethic, positive attitude and high degree of self-motivation
• Well developed analytical, prioritisation and problem solving skills
• Strong commercial acumen
• Resilient, positive and not afraid of hard work
• Demand success in your role!

The successful candidate will enjoy the following benefits:-

• Training & Development
• Employee Assistance Program (wellness and counselling benefits)
• Vibrant & Collaborative Work Culture
• Novated Leasing via Salary Packaging

This is a rare opportunity with a strong and successful business for someone who has the ability to anticipate needs, innovate and flourish in a fast-paced environment! If you feel you’re ready to take the step forward, let's do it! Please apply with your current CV, highlighting your relevant skill sets and experience!

Please apply ONLY if you have full working rights in Australia

About Auror

At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $100 billion problem globally. It’s high-volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand, we’re working with some of the best and largest retailers in the world across Australasia, North America, and the UK.

Auror connects people with intelligence to reduce crime. As a company, we’ve built a high-performing, positive culture with a focus on providing an inclusive environment for a diverse team. If you’re excited about reducing crime and building safer communities, for everyone, then we want you on our team. 

About Customer Success at Auror

Customer Success at Auror is high impact. As we bring on some of the world's largest retailers a lot of our time is spent on planning and delivering large-scale rollouts, running training sessions for thousands of users and creating strategic engagement plans that ensure our customers see a reduction of crime and harm in their stores. And we are incredibly successful in doing this.

We pride ourselves on the partnerships we have with our customers. We have an incredible NPS score of 71.6 and continue to have high engagement and satisfaction from our customers.

About the role

Our Customer Success Managers build strong relationships with our customers through relational and strategic engagement, delivering results that have a true impact on retail communities. You will partner with key stakeholders and focus on ensuring their organisation is seeing the value and achieving real crime reduction outcomes from using the Auror platform.

Through running pilots and leading project rollouts, developing and delivering strategic engagement plans for our retail partners, you will identify ways in which customer and user engagement can increase, and champion relationships can strengthen. With the support of the Customer Success Specialists, you will run training and presentations to varying groups of stakeholders, users, and Police to help them realise the value.

Your Responsibilities

• Owning the customer success relationship and supporting commercial Account Management through partnership with our Retail Partnership Managers (Account and Sales managers)
• Working with our key champions to understand their priorities and how Auror can add value through ongoing strategic engagement at a market, regional, or user level
• Building proactive customer engagement plans to ensure our customers are reaching their user engagement goals
• Leading pilots & implementations with expert project management capability, focusing on our larger more complex retail partners
• Working with the Customer Success Specialists to surface platform wins and outcomes and sharing those learnings to key champions at Loss Prevention director-level
• Partnering with customers on Change & Process Management
• Analysing and utilising customer data and creating insights to drive better customer outcomes 
• Fostering collaboration across retail and law enforcement
• Collaborating with Product, both as a subject matter expert and a customer advocate
• Strategize on user engagement for a one:many approach through inbound support requests via in app messenger, phone, and email

To ace this role, you will have…

• Previous experience in Customer Success, Customer Care, Account Management roles preferably in the tech industry
• You are analytical and have the ability to turn data into insights to inform structured and strategic solutions
• Your strategic and big-picture mindset will see you using multiple data points to ensure that everything we do as a team contributes to Auror’s long-term goals 
• Have experience driving change management within business processes, systems and technology with a people-first focus
• Ability to guide our customers through rollouts and implementations, using your project management and people skills to make it seamless and successful
• Have the ability to see where our users are coming from, understand their day-to-day and be able to be empathic in their views
• Enjoy working as part of a team and build strong working relationships but can also be self-starting and able to work alone
• Have an interest in the tech industry and have knowledge of Auror’s brand and story
• Are happy to travel for regular customer meetings and events 

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

• Salary range: This will depend on the level of experience. We have scoped this role as an IC3 with a hiring salary range of $85,000 - $110,000 AUD
• Employee share scheme: You’ll own part of a company making a real difference!

• Flexibility: We are hard-working and outcome-focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days (days that you can take for any reason whatsoever, not just for when you’re sick/ unwell), a wellbeing coaching service available for you and your family, and up to three expert sessions paid for every year.
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.
• Making an impact: You’ll work to solve interesting problems and help us keep communities safe.

With diversity and inclusion at the forefront of Auror’s guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Next steps:

If you’re excited about our mission and you have experience and a passion for this role, please hit “Apply” below. 

We’re proud that Auror is a place where everyone can learn and grow. So if you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway as we’d love to hear from you! 

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.

Highgate is a leading manufacturer and supplier of packaging and processing consumables to food manufacturers across Australia.

We are currently seeking a detail-oriented and experienced Quality Assurance and Compliance Manager to join our growing business, working from our state-of-the-art Melbourne office and warehouse facility in Truganina.

Supported by management, your role will be to take ownership of all facets of the management of our HSEQ system, including:

• Ensure compliance with ISO/FSSC22000 GFSI food safety and ISO14001 environmental standards, taking responsibility to implement changes and continuous improvements.
• Owning the process of quality issue resolution from start to end, engaging all relevant stake holders.
• Proficient response for customers & staff to quality issues & questionnaires, providing technical support, and sustaining customer loyalty by delivering a positive experience.
• Conduct quality assurance investigations of non-conforming products and processes, including identifying underlying causes, and developing and coordinating recommended corrective actions.
• Analyse trends, targeting root causes to develop and implement solutions to reduce customer facing impacts. 
• Develop strategies to promote and instil a robust food safety & quality culture.
• Develop environmental innovations to improve the EMS and reduce our ecological impact.
• Lead CI to ensure successful integration of the company’s FSMS, EMS & WHS systems, with the objective of proactively preventing problems.
• Induct, Train and ensure Competency of HSEQ Team Members (and other areas with HSEQ System Interactions) for compliance. 
• Generate reports and analyse KPIs related to complaints, customers, vendors, query close out, CRM, etc.
• Management of inventory quality, ensuring new deliveries meet our standards.
• Assistance with supplier returns by reason of quality.
• Registration and compliance of products for HACCP certification.

Minimum requirements needed for this role include:

• 3+ years’ experience within Quality Assurance, having maintained a QMS system encompassing ISO compliance, including adherence to changing legal requirements.
• Skills with auditing, compliance and working within a team to drive change.
• Sound experience across managing HSEQ functions.
• Proficient in data analysis tools for identifying improvement areas e.g. Advanced Excel.
• DMS SharePoint experience will be advantageous.
• Excellent communication and organisational skills.
• Excellent attention to detail and accuracy.
• Ability to work autonomously.
• Be solutions focused with ability to make quick and correct decisions.
• Qualification and training to support your application.

Benefits we offer include:

• Rewarding remuneration, and additional bonuses and rewards
• An inclusive, fun recognition program
• Full time, long-term career opportunity
• Young, passionate, and energetic team
• Positive, happy, and fun working environment
• Recently built office and warehousing facility with excellent amenities

You can learn more about Highgate by visiting our website: www.highgategroup.net.au.

Training will be provided, but you'll have to be a fast learner with experience and talent, and have an outgoing, passionate, positive attitude.

If you would like to join a winning team, and you can see yourself excelling as a result of working within the dynamics of this culture, we're very keen to start our interview process so you can convince us!

We look forward to receiving your application.

Note - only successful candidates will be contacted.

Must be living in Australia, and be willing to work from our Melbourne (Truganina) office.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

We are looking for a dynamic and results-driven professional to join us as Account Manager in Victoria.

Highgate Group is a leading supplier of packaging and processing consumables to meat processors and food manufacturers across Australia.

We are seeking an experienced Key Account Manager to join our fast-paced, growing team. In this exciting role, you will build relationships and grow sales with existing and new customers across VIC & SA.  

Responsibilities:

• Manage and grow existing key accounts across Melbourne Metro, Western Victoria, and South Australia.
• Conduct face-to-face meetings 3-4 days a week.
• Proactive telephone calls to generate and follow up sales opportunities and close deals.
• Discover customer pain points and present best suited tailored solutions.
• Passionately promote Highgate Group’s products and solutions at every opportunity.
• Demonstrate a driven and pleasantly persistent attitude, whilst upholding company core values and standards.
• Work closely with the internal sales team and business development managers.
• Maintain and update information regularly in the company CRM system.
• Work autonomously with a self-motivated and determined approach, collaborating effectively inside and outside the organization, meeting attendance requirements, and producing quality work and results.

• Minimum 3-5 years in a similar role, demonstrating strong sales skills.
• Trustworthy and professional, with a positive can-do attitude.
• Team player with strong work ethic and self-motivation.
• Strategic sales approach, with the hunger to grow customer spend and maintain margins.
• Ability to listen and understand customer needs and requirements.
• Consistent record of exceeding sales targets and KPI's.
• Excellent organisational and time management skills.
• Attention to detail and accuracy, with excellent presentation and communication.
• Outstanding ability to work autonomously with a proven track record in remote capacities.
• Current driver’s licence with a good record.

What’s in it for you?

• Training Programs: Extensive product training to commence with.
• Attractive base salary with a rewarding bonus program.
• Long-term career in a safe, secure and growing industry.
• Work together with a young, passionate, and energetic team.
• A welcoming team where the contributions of every team member are truly valued.
• Company Vehicle + Fuel Card + Laptop + Phone + Uniform provided

This is a sales team like no other, and we offer an attractive salary package to the right person.

You will be provided on-the-job training, but you'll need to be a fast learner with great sales and relationship skills and have a passionate, positive attitude.

If you are seeking a challenging yet rewarding opportunity and possess the necessary skills and experience, we invite you to join our dynamic sales team at Highgate.

Note – As part of our hiring process, successful candidates will be required to complete a short video questionnaire, an online skills assessment, and pre-employment medical. Only shortlisted applicants will be contacted.

No agencies please.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Title:

The Company

Kellogg Brown and Root (KBR) is a leading Defence and Government professional services provider. KBR Australia has been engaged in working with Defence and Defence Industry for over 20 years and has core competencies in program and project management, engineering, asset management, integrated logistics support, procurement and training solutions, and provides in-depth expertise to a wide range of projects within the Defence sector.

The Role

As the Talent Acquisition Manager for the fastest growing division of KBR globally you will be key to continuing that growth. You will ensure excellence in the operational delivery of talent acquisition solutions and lead by example in providing an exceptional experience for candidates and hiring managers, as well as expert advice and guidance throughout KBR’s hiring process to the team and business stakeholders.

As a subject matter expert in talent acquisition, you will manage the hiring and pipelining of talent for KBR’s Government Solutions business, with a focus on continuous improvement and governance of the team to manage risk. You will also help to drive innovation in sourcing strategies, employer branding and attraction and retention of top talent more broadly.

Leading a high-performing and close-knit team who are recognised across the business for excellence, you will provide instruction and mentorship to other team members whilst ensuring consistency in hiring processes, playing a key role in assessment and hiring decisions, and ensuring quality of hire and quality of service across your portfolio.

Required Qualifications, Experience and Knowledge

• Significant experience in talent acquisition, ideally at a mid-to-senior level

• In-depth knowledge of full-lifecycle talent acquisition and employer branding best practice

• Strong experience with HRIS, ATS and talent acquisition tools with a focus on data integrity

• Excellent written and verbal communication skills are a must, as is attention to detail

• The ability to effectively coach and mentor, and to measure performance and apply standards

• You must be an Australian Citizen with a current AGSVA clearance or the ability to obtain one

Desirable Experience

• Australian Defence Industry experience

• Internal talent acquisition experience

• Experience working for a global organisation with involvement across the Asia Pacific region

Benefits of KBR

KBR is committed to supporting the professional development of staff at every stage of their career through in-house training, performance rewards and structured career paths. We offer a competitive package of lifestyle benefits that include family-friendly work hours. KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

If you’re ready to shape tomorrow, let’s get started. Apply Now!

As a Major Service Provider of the Australian Defence Force, a security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

Additional benefits include:

• Bonus schemes
• Professional development opportunities
• Income protection
• Salary packaging and Novated leases
• Life/Health insurance discounts
• Free parking (some sites)
• End of trip facilities (some sites)
• Employee stock purchase plans
• Competitive paid parental leave
• Paid reservist leave
• And much more!

#LI-JB1

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

As a People Operations Manager, you will ensure a high quality of service is delivered to colleagues in APAC whilst also ensuring that employee relations are managed effectively, mitigating risk across the Region. You will collaborate closely with HR Business Partners, leadership, and employees to promote a harmonious work environment and free from risk of litigation.

Key Responsibilities:

• Track & oversee case load of ER activity and provide coaching and training to team members
• Lead the development, review, and update of high-quality HR policies and procedures
• Facilitate the resolution of workplace conflicts through effective mediation, coaching, and intervention strategies
• Line mange a team of People Coordinators maximising the performance of the team, always ensuring a high level of engagement
  

Desired Skills:

• Proven experience within People Operations or similar role for a global company (UK, North America, India, Singapore and Australia)
• In-depth knowledge of employment laws, regulations, and HR best practices
• Strong interpersonal and communication skills, with the ability to handle sensitive matters with discretion and diplomacy
• Familiarity with HRIS and case management systems.

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Who are we?  

Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom. 
 
Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. 
Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work. 
 
We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives. 

What you’ll do

• Lead simultaneous software implementation projects, from kick-off calls to go-live and post-training reviews, ensuring projects are completed within budget and TTV timeframes are met.
• Collaborate with a team of consultants and developers to customise and develop software solutions, fix bugs, and deliver top-notch customer experiences.
• Deliver system training to new and existing customers, keeping them up-to-date with the latest system features and best practices.
• Assist customers with software configuration to meet their changing needs and ensure optimal system performance.
• Ensure billable utilisation targets are met and engage with sales teams, implementation consultants, and customer support to deliver exceptional service, both in person and remotely.

• Effectively communicate with customers, manage their expectations, and identify new opportunities for training and consulting services.
• Manage project scope, timelines, and budget to deliver reference-able customer projects and achieve KPIs set with the relevant Delivery Services Manager.

What you'll need?

• 10+ years experience with WFM, Payroll, or CRM software is essential in this role!
• We need someone who has a proven track record of delivering multiple concurrent software implementation projects - so if you're up for the challenge, we want to hear from you!

• Your excellent English written and verbal communication skills will be essential to manage customer expectations and to effectively train and communicate with our clients.
• Solid knowledge of software project management principles and methodologies will be critical to ensure successful project delivery.
• We're looking for someone who can work autonomously while maintaining a high level of professionalism.

Our values  

• We are bold  
• We are all in  
• We are customer obsessed  
• We do what we say  
• We are good humans  

Our approach to flexibility  

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms. 

Benefits 

• A flexible working environment  
• The opportunity to be part of a fast-growing tech company   
• A focus on development with access to LinkedIn Learning   
• Paid parental leave and Quarterly Wellbeing Days   
• Employee talent referral scheme (know great people, be rewarded)   
• A fun and friendly culture working with passionate and talented people   
• A work environment where you can genuinely improve the world of work! 

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.  

We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant

Location: Australia, remote

Pay Rate: AUD 33 per hour

Contract: 12-month fixed-term contract with view to extend, 37.5 hours per week

Hiring Manager: Rebecca Usherwood

Recruiter: Frazer Morton

Like to hustle? Ambitious and proactive? We’re looking for the right person to join the entrepreneurial teams which comprise Twinkl’s core customer segments. You will be responsible for supporting the ongoing development and growth of our Australian Librarian community.

You'll start as a solo marketeer, connecting with customers directly via a variety of different communication channels to highlight and demonstrate the benefits of Twinkl's Australia literature and library-specific resources. You'll be moving into this position as a team of one with the support of many, so you’ll need to take a rapid iterative approach, employing different marketing and business development techniques to get the message out to customers. You'll be responsible for defining, building and managing the right team to support user growth within the Australian Librarian customer segment. You will be commercially minded and comfortable deciding where to pursue opportunities. You will be responsible for reporting monthly and quarterly in line with business expectations.

This is a very varied role that involves both proactive strategic planning and reactive work as you pivot and respond to the demands of your growing market.

A typical week could involve any of the following:

• Showing tenacity and drive, and going above and beyond to reach new customers and build your segment.
• Engaging with customers within the literature and library markets (both external and school libraries), connecting with Australian authors and influential associations, and working alongside other Segment Managers and Australia to develop plans for potential development and direction of library-specific resources.
• Sales and marketing:  Spreading the word to new customers, whom we can help and support! Creating and managing specific social media activity and making sure the right messages reach our customers at the right time. Connecting with Australian authors, large organisations and influential decision-makers within the literature and library communities. 
• Digital optimisation – Creating and executing a new user experience for Australian Librarians via our web and design teams and continuously improving this.
• Business management and strategy – Putting plans in place to help achieve our ambitious growth targets and working with other Segment and Country Managers to understand what’s working and how we can improve.

You’ll work with: 

• Rebecca Usherwood - Head of APAC and Country Manager for Australia will be your line manager and mentor.
• The Australia Segment Managers team
• The Australian Marketing team
• The English and Integrated Units Product Owner
• The Twinkl Partnerships Team

To succeed in the role, you will:

• A strong entrepreneurial mindset and a propensity for action.
• Thorough knowledge of popular Australian authors, a love of literature and the Australian Librarian market, and our customers.
• Have relevant and recent professional qualifications and teaching experience; Undergraduate, Postgraduate or Masters degree in primary education or appropriate equivalent degree;
• Sound decision-making skills and diligent in seizing new opportunities.
• Commercially astute and a strategic thinker who is comfortable taking calculated risks and being accountable for successes and failures.
• Ability to communicate a shared vision and motivate individuals and a team.
• Methodical, highly organised, accurate and execution focused

We're interested in anyone who meets one, or a combination of the following:

• Cares passionately about literature and the education that happens within local and school libraries.
• Experience marketing a product within the education sector.
• Thorough knowledge of the education system in Australia.
• A minimum of two years experience working as a Teacher/Librarian and has connections and knowledge of Australian authors and influential decision-makers within the literature field.
• Understands what good prioritisation is, and values output and results.
• Is super-positive, optimistic and works well within a range of teams.
• Is resilient and can respond to internal and external feedback positively and professionally. 
• A strong entrepreneurial mindset and a propensity for action.
• Sound decision-making skills and diligent in seizing new opportunities

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.

Here’s a couple of the things that make Twinkl a great place to be:

• A friendly, welcoming and supportive culture. We believe work should be fun and always put people before process.
• Flexible working with opportunities to work from home.
• Twinkl are proud to be an Equal Opportunities Employer. We celebrate diversity within all of our teams and are committed to continuing to build an inclusive workplace for all. If you require a reasonable adjustment to the application/selection process to enable you to demonstrate your ability to perform the job requirements please include this at the foot of your covering letter. This will help us to understand any modifications we may need to make to support you throughout our selection process.
• Continuous Professional Development (CPD) - Our ever-evolving program includes: Monthly progression reviews, Twinkl’s Management Scheme, commercial awareness training, leadership coaching quads, career chats and mentoring.
• Collaboration across continents! You’ll plug into a global team working to help improve the lives of educators around the world.

Our Recruitment Process: