Total 12 Manager human resource business partner job vacancies in Hawthorn, Victoria

The Specification Manager will focus on establishing and growing Burgtec's presence within the Melbourne CBD market. The primary objective is to target particular architects and designers, building strong relationships to drive the specification of Burgtec products. The role involves hybrid working conditions with 30% in the showroom and 70% visiting architects and specifiers.

About Burgtec

Burgtec designs creates & manufactures office furniture and workstations. Over the last 40 years, Burgtec has remained at the forefront of design, continually injecting new products into our already well-established range of task chairs, workstations, tables, storage systems + complimentary visitor, breakout, and soft seating pieces.

Burgtec maintains the traditional values of exceptional quality, attention to detail, superior market-leading design, and customer-focused service. Our in-house research and development facility works closely with our customers, to achieve beautifully designed functional furniture.

Responsibilities: 

• Conduct face-to-face drop-ins and meetings with architects and specifiers from target lists, focusing on increasing specified projects and regional sales.
• Establish and maintain relationships with new specifiers. Key KPIs will track these interactions and outcomes.
• Execute strategies to foster and grow specifier relationships in the VIC market, including periodic rapport-building interactions.
• Be creative in finding ways to connect with architects and specifiers, ensuring persistent follow-up and engagement.
• Provide exceptional customer service to ensure client satisfaction and repeat business. Respond promptly and professionally to inbound inquiries, providing accurate information and building rapport.
• Work as a hunter, never taking no for an answer and finding innovative solutions to penetrate the market.
• Track and report the number of projects specified and new specifiers who commence specifying Burgtec products.
• Use HubSpot to manage customer relationships, track activities, and analyze data to improve engagement strategies.
• Coordinate and conduct engaging client showroom visits, showcasing Burgtec's office furniture offerings.
• Deliver compelling and insightful product presentations tailored to client needs and preferences.
• Collaborate closely with existing teams, including Marketing and Product teams, to ensure seamless customer experiences.

• Proven experience in a sales or client-facing marketing role within the furniture, design, or related industry.
• Strong understanding of the Victorian market and key players in the commercial specification space.
• In-depth knowledge of the specification process, particularly in working with architects.
• Excellent interpersonal, communication, and rapport-building skills.
• Self-motivated with the ability to work independently and remotely.
• Strong work ethic and a results-driven mindset, with a track record of exceeding activity KPIs.
• Demonstrated ability to identify and address client pain points and build strong relationships
• Strong organisational and record-keeping skills.
• Ability to manage a hybrid working schedule efficiently.
• Tenacity and a hunter mentality.
• Ability to thrive in a fast-paced, growth-focused environment.
• Willingness to travel occasionally and participate in training sessions

• Competitive salary of $110,000-130,000 plus superannuation
• Incentive program 
• Opportunity for your specifications skills to shine 
• Rewarding salary + Growth Opportunities for Specification Superstars!
• Work with a dynamic and successful team 
• Comprehensive onboarding process, including training on products, systems, and company processes
• Exciting opportunity to take ownership of sales and growth functions with a supportive management team

Our mission at Ofload is to achieve zero waste in trucking by digitising the transport industry.

In Australia, currently 30% of trucks drive empty and a further 50% are underutilised amounting to mass inefficiency and detrimental environmental impacts. Since 2020 we have scaled to a team of over 100, removed nearly 5 million empty kilometres from our roads. and have planted over 11 000 trees to offset our carbon footprint in partnership with One Tree Planted.

In 2022, we supercharged our growth through the acquisition of logistics experts CIA Logistics, raised $60m in Series B funding and were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies. We are looking to grow our team and welcome people excited by the opportunity to disrupt the logistics industry!

About the Role

The Business Development Manager will play a critical role in driving business growth for Ofload in Australia. The successful candidate will be responsible for identifying and pursuing new business opportunities, establishing strategic partnerships, and building strong relationships with key stakeholders. They will work closely with the Commercial and Marketing teams to develop and execute effective business development strategies that align with Ofload's objectives.

What You’ll do

• Identify and target new business opportunities to expand Ofload's customer base in Australia.
• Develop and implement effective business development strategies to achieve revenue and growth targets.
• Build and maintain strong relationships with prospective and existing clients, understanding their requirements and providing tailored solutions.
• Collaborate with the Commercial and Marketing teams to develop compelling sales pitches, presentations, and proposals.
• Attend industry events, trade shows, and conferences to network and generate leads.
• Lead negotiations and contract discussions with potential clients to secure new business partnerships.
• Provide regular reports and updates on business development activities, sales pipelines, and progress towards targets.
• Stay up-to-date with industry developments and best practices in business development.

What You’ll Bring

• Proven experience as a Business Development Manager or in a similar role within the logistics or transportation industry.
• Strong understanding of the Australian logistics market, industry trends, and customer needs.
• Demonstrated track record of successfully driving business growth and achieving sales targets.
• Exceptional communication, negotiation, and presentation skills.
• Excellent networking and relationship-building abilities.
• Analytical mindset with the ability to conduct market research and analyse data to identify opportunities.
• Self-motivated, results-oriented, and able to work independently or as part of a team.
• Proficiency in using CRM software and other relevant business tools.
• Valid driver's licence and willingness to travel as required.

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.

We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

About Us:

JourneyOne is part of a family of consulting businesses that work across Australia and beyond, with bases in Perth and Melbourne. This family is called “Rmkble”, as a nod to our shared mission of making every journey remarkable.

Rmkble businesses are forward-thinking consulting organisations committed to making a difference as we help clients solve unique business and technology problems. Today, the family consists of JourneyOne, DataDivers.io, Jibility, Red Marble AI and ProcessPath.

We leverage our combined strengths and services to provide a full breadth of services that enables our clients to achieve their digital transformation goals. From strategy to execution to ongoing support, together we can provide a full suite of services that are delivered with the close relationship and nimbleness of a smaller organisation, backed by the strength of a larger group of businesses.

The Rmkble family of businesses share similar ownership but most importantly we share the same values and unwavering focus on delivering remarkable client and people outcomes.

Together we have strength. With a large team of specialised consultants and a wide range of products and services between our organisations, we have the right solution for all our clients’ digital transformation needs.

Join a dynamic and rapidly growing technology consulting family now expanding in the vibrant city of Melbourne. Committed to delivering remarkable outcomes for both clients and team members, we are seeking a talented individual to take on the key role of Basecamp Leader – Business Development and Delivery Management.

Responsibilities:

As a Basecamp Leader, you will play a crucial role in delivering exceptional results for our clients and ensuring the operational success of our business unit. Key responsibilities include:

Business Development:

• Develop and execute strategic sales plans to achieve sustainable business growth.
• Build and maintain strong client relationships, identifying opportunities to continue to add value and make their journey remarkable.
• Create compelling proposals and presentations.

Delivery Management:

• Operationally manage multiple client journeys, ensuring successful project delivery.
• Provide leadership and guidance to project teams, fostering a culture of excellence and innovation.
• Monitor project timelines, budgets, and quality standards to ensure client satisfaction.

Strategic Leadership:

• Drive sustainability by overseeing the long-term success and viability of your Basecamp (business unit).
• Lead cross-functional teams, promoting collaboration and effective communication.
• Identify and implement process improvements to enhance operational efficiency.

Adaptability and Innovation:

• Pivot when required to address evolving client needs and market trends.
• Foster a culture of continuous improvement, encouraging creative solutions to challenges.
• Stay informed about industry developments and emerging technologies.

Selection Criteria:

• Successful client outcomes and looking after people are your key motivators.
• Proven experience in business development and delivery or program management within the technology consulting industry.
• Background in program/project management and tech leadership with an agile, value-driven mindset.
• Strong leadership skills with the ability to inspire and motivate teams.
• Exceptional communication and interpersonal skills.
• Demonstrated success in delivering strategic outcomes.
• Strategic thinker with the ability to drive sustainable business outcomes.
• Adaptable and responsive to changing business needs.
• Bachelor's degree in a relevant field; advanced degree is a plus.

Characteristics typical of Rmkble Leader includes:

• Alignment with Rmkble principles and our commitment to creating remarkable people and client journeys.
• A true team builder and people leader.
• Personally driven by bringing change and unlocking value for customers.
• Passion for learning and supporting the growth and development of others.
• Pragmatism in balancing innovation with quality and timely delivery.
• Knowledge of relevant industry frameworks, best practices and technologies.

How We Will Measure Your Success:

• Delivery of remarkable client journeys.
• Delivery of remarkable people journeys.
• Successful journey execution.
• Sustainable growth.
• Building a connected team.

What We Offer:

• Competitive salary.
• Significant opportunity for career growth and development within our family of businesses.
• Collaborative and dynamic work environment.
• Exposure to cutting-edge technologies and industry trends.

If you are a dynamic and results-driven professional looking to make a significant impact in a fast-paced environment, we invite you to join our team.

Please note that applicants must have full working rights in Australia and be based Melbourne, Victoria.

Company Overview:

Join us in shaping the future of Employee Experience at Melba. We are a purpose led organization with a vision and purpose to live in a society that values the individual rights of all people and to open up a world of opportunities for people to live a fabulous life. We provide high-quality support services to people with a disability and recognize that investing our workforce is integral to us achieving this vision.

Flexibility is one of our core values. We celebrate diversity not just in our workforce but in how you choose to shape your work day. We understand that life comes with commitments and can offer flexible work arrangements that suit your specific needs. Whether you prefer the traditional nine-to-five, need to schedule your day around school hours or thrive on a compressed work week we have options to support you.

Role Overview:

The Strategic Business Partnering Manager plays a pivotal role in shaping and driving Melba’s progressive and ambitious People Strategy. Understanding the critical link between people and business success, this role is responsible for leading a team of Business Partners to ensure our leaders are supported right across the employee life cycle.

Our Business Partnering team will leverage data to provide insights and to accelerate the achievement of our overall strategic goals, whilst continuing to improve the employee experience from attraction right through to exit.  

Responsibilities:

• Develop and implement a strategic HR Business Partnering model to enhance the overall employee experience and customer experience for our supported people.
• Lead, coach and mentor a team of HR Business Partners enabling them to truly partner with the organization and to understand their business needs, leverage their expertise, data and other insights to add value.
• Take every opportunity, big and small, to enhance the employee experience right throughout the employee life cycle. 
• Partner with senior leaders to develop key relationships and provide strategic HR support, advice and coaching.
• Work with senior leaders to predict and anticipate workforce needs and to design roles and teams to best achieve our strategic and operational outcomes.
• Ensure monthly operational data is reviewed and communicated with key stakeholders and acts to inform continuous improve initiatives and identify any risks identified for action i.e employee engagement, exit interview feedback.
• Develop and update Employee Experience policies and procedures, ensuring they are contemporary, compliant and reflective of Melba’s commitment to becoming an employer of choice. 

About You:

• Proven experience (7+ years) in a strategic Business Partnering role.
• Strong working knowledge of legislative frameworks and industrial awards.
• Highly developed leadership skills, adopting an empowering coaching to bringing out the best in your team.
• A creative and strategic thinker where you can see the big picture, connect the dots, and think outside the box.
• Strong communicator and relationship builder and able to adapt your style to meet the needs of others.
• A Pragmatic approach with the ability to analyse situations and act accordingly.
• A good understands of risk management principles and can manage risk accordingly.
• Results oriented and self-motivated and not afraid to be hands on as needed.
• A flexible and positive outlook.
• Tertiary qualification in Human Resources Management or similar, or equivalent experience.

Why Join Us?

• Be part of a transformative journey where your strategic HR leadership will shape an exceptional workplace experience.
• Join a collaborative culture that values innovation, creativity, fun, passion and flexibility (check out our values on our website).
• Competitive compensation package including NFP Salary Packaging benefits.
• Embrace flexibility in your work life, shaping your work day to fit your life.

Please apply by submitting your resume. We will assess and shortlist applications as they are received.

At Melba, we value Diversity and Inclusion and encourage those with a disability, individuals within the LGBTQIA+ community, individuals from mature-aged populations, and members of Culturally and Linguistically Diverse Communities to consider joining our community.

About Us:

JourneyOne is part of a family of consulting businesses that work across Australia and beyond, with bases in Perth and Melbourne. This family is called “Rmkble”, as a nod to our shared mission of making every journey remarkable.

Rmkble businesses are forward-thinking consulting organisations committed to making a difference as we help clients solve unique business and technology problems. Today, the family consists of JourneyOne, DataDivers.io, Jibility, Red Marble AI and ProcessPath.

We leverage our combined strengths and services to provide a full breadth of services that enables our clients to achieve their digital transformation goals. From strategy to execution to ongoing support, together we can provide a full suite of services that are delivered with the close relationship and nimbleness of a smaller organisation, backed by the strength of a larger group of businesses.

The Rmkble family of businesses share similar ownership but most importantly we share the same values and unwavering focus on delivering remarkable client and people outcomes.

Together we have strength. With a large team of specialised consultants and a wide range of products and services between our organisations, we have the right solution for all our clients’ digital transformation needs.

Join a dynamic and rapidly growing technology consulting family now expanding in the vibrant city of Melbourne. Committed to delivering remarkable outcomes for both clients and team members, we are seeking a talented individual to take on the key role of Basecamp Leader – Business Development and Delivery Management.

Responsibilities:

As a Basecamp Leader, you will play a crucial role in delivering exceptional results for our clients and ensuring the operational success of our business unit. Key responsibilities include:

Business Development:

• Develop and execute strategic sales plans to achieve sustainable business growth.
• Build and maintain strong client relationships, identifying opportunities to continue to add value and make their journey remarkable.
• Create compelling proposals and presentations.

Delivery Management:

• Operationally manage multiple client journeys, ensuring successful project delivery.
• Provide leadership and guidance to project teams, fostering a culture of excellence and innovation.
• Monitor project timelines, budgets, and quality standards to ensure client satisfaction.

Strategic Leadership:

• Drive sustainability by overseeing the long-term success and viability of your Basecamp (business unit).
• Lead cross-functional teams, promoting collaboration and effective communication.
• Identify and implement process improvements to enhance operational efficiency.

Adaptability and Innovation:

• Pivot when required to address evolving client needs and market trends.
• Foster a culture of continuous improvement, encouraging creative solutions to challenges.
• Stay informed about industry developments and emerging technologies.

Selection Criteria:

• Successful client outcomes and looking after people are your key motivators.
• Proven experience in business development and delivery or program management within the technology consulting industry.
• Background in program/project management and tech leadership with an agile, value-driven mindset.
• Strong leadership skills with the ability to inspire and motivate teams.
• Exceptional communication and interpersonal skills.
• Demonstrated success in delivering strategic outcomes.
• Strategic thinker with the ability to drive sustainable business outcomes.
• Adaptable and responsive to changing business needs.
• Bachelor's degree in a relevant field; advanced degree is a plus.

Characteristics typical of Rmkble Leader includes:

• Alignment with Rmkble principles and our commitment to creating remarkable people and client journeys.
• A true team builder and people leader.
• Personally driven by bringing change and unlocking value for customers.
• Passion for learning and supporting the growth and development of others.
• Pragmatism in balancing innovation with quality and timely delivery.
• Knowledge of relevant industry frameworks, best practices and technologies.

How We Will Measure Your Success:

• Delivery of remarkable client journeys.
• Delivery of remarkable people journeys.
• Successful journey execution.
• Sustainable growth.
• Building a connected team.

What We Offer:

• Competitive salary.
• Significant opportunity for career growth and development within our family of businesses.
• Collaborative and dynamic work environment.
• Exposure to cutting-edge technologies and industry trends.

If you are a dynamic and results-driven professional looking to make a significant impact in a fast-paced environment, we invite you to join our team.

Please note that applicants must have full working rights in Australia and be based Melbourne, Victoria.

About Simple Sample Australia:

Simple Sample Australia is an early stage startup on a mission to transform the way building professionals discover and experience new products. Our innovative approach to delivering samples from the best suppliers directly to industry professionals has created an exciting opportunity for a results-driven Business Development Manager to join our dynamic team. If you are a self-motivated individual with a passion for driving sales and building strategic partnerships, we want to hear from you.

Role Overview:

As the Business Development Manager at Simple Sample Australia, you will be a key player in expanding our market reach, driving revenue growth, and building lasting relationships with building material suppliers in Australia. This role offers a unique opportunity to make a significant impact on the company's success while working in a fast-paced and collaborative startup environment.

Key Responsibilities:

.Sales Strategy and Execution:

•Develop and implement a sales strategy that works for you to achieve revenue targets.

•Identify and pursue new business opportunities through prospecting, networking, referrals and market analysis.

•Nurture and expand relationships with existing clients to drive new business.

.Supplier Acquisition:

•Research to identify potential clients and industry trends to optimise sales pitches to prospective clients

•Generate leads and manage the entire sales cycle, from initial contact to deal closure.

.Sales Presentations and Negotiations:

•Prepare and deliver compelling sales presentations to clients and partners.

•Negotiate terms and agreements, ensuring win-win outcomes for all parties involved.

.Sales Reporting and Analysis:

•Track and analyze sales performance metrics to inform decision-making and strategy refinement.

•Provide regular updates and reports to the leadership team on sales progress.

•Proven track record of success in business development and sales, preferably within a startup environment. Experience in the building and construction industry and existing contacts is highly valued.

•Strong communication, negotiation, and interpersonal skills.

•Ability to work independently and collaboratively in a fast-paced environment.

•Results-oriented mindset with a focus on meeting and exceeding targets.

Why Join Simple Sample Australia:

•    Opportunity to shape the sales strategy and contribute to the growth of a highly ambitious startup.

•    Collaborative and dynamic work environment with room for innovation.

•    Flexibility to develop your own imprint and the way the company works.

•    Competitive salary with performance-based incentives.

•    Professional development opportunities and career advancement.

If you are a motivated and ambitious individual with a passion for sales and business development, we encourage you to apply. Submit your resume and a cover letter detailing your relevant experience and achievements to [email protected].

Who are GWA?

Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark.

At GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.

Your new role

Due to movements and growth opportunities, we are seeking a Business Development Manager to join our Melbourne Commercial sales team. Your focus will be plumbers and developers in all facets of residential and commercial construction. This includes individual plumbers, plumbing businesses, builders and developers.

Reporting to our VIC Commercial & Design Manager, a ‘typical’ day will see you developing and maintaining relationships with key external decision makers and influencers to our is embedded and business opportunities are identified across the entire construction market.

Most importantly, you will manage key accounts at a senior level, supporting the sale of all commercial offerings. You will deliver this by assisting in the preparation of budgets and sales targets, ensuring that GWA deliver on agreed targets and growth expectations.

This is a great opportunity where you can bring your passion and experience from within the building and construction industry to help GWA bring to life our purpose.

About you

As a Business Development Manager with a minimum of 5 years’ previous experience from the commercial, building and construction industry, you’ll be:

• Great at developing and maintaining relationships with work colleagues and customers
• Able to influence business leaders, distributors and retailers, to achieve improved commercial outcomes for GWA
• Have excellent communication skills with the ability to engage effectively with internal and external stakeholders at all levels
• Have knowledge of, and skills in, applying the principles and processes in developing and implementing marketing strategies and sales techniques.
• A good understanding of product development
• And preferably hold a Diploma or Tertiary qualification in Marketing Business, Architecture or Design

What’s it like to work at GWA?

Culture is key for us and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.

Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.

GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.

What else do we offer?

• Flexible and hybrid working options
• Competitive remuneration and bonus structures
• Paid parental leave program
• Great Rewards program - exclusive access to discounts and cashback rewards at your favourite stores
• Bathrooms & More program - great discounts on a wide range of our products
• Volunteer and Community Service Leave
• Option to purchase additional annual leave

As well as other great benefits like discounted health insurance, financial advice, annual flu vaccinations, access to a range of online fitness programs via our Wellbeing Centre...and much more!

Interested?

Come join us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences!  For more information please contact Emily Jaajaa, Talent Acquisition Specialist ([email protected])

GWA Group does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

You must be a citizen or permanent resident, or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.

Please note that we are not accepting applications from agencies at this time. 

With our continued success, we have an exciting opening for an experienced people, project and solutions manager to join as our Global Manager - Business Manager. The purpose of the Global Manager - Business Solutions role is to lead and manage the Business Solutions Management team and other internal departments on new and existing clients to manage the delivery of new client implementations and amendments to existing client systems, including technical account management.

The day to day tasks may include but not limited to:

• Provide management of deliverables related to new client implementations and existing client system enhancements through its life cycle, specifically:

• Conduct initial client workshop and requirements gathering.
• Undertake preliminary BA work in scoping the client's installation build. gain a clear understanding of client business workflow and requirements and manage the flow of this information to the development team in the form of solution designs.
• Liaise with relevant departments to finalise client configuration and customisation requests.
• Manage testing with client, including shakedown and UAT through to acceptance.
• Undertake manual configuration in preparation for final delivery of system.
• Manage the quoting process to ensure the quote provided to the client is an accurate reflection of the effort required in order to meet both client requirements and Inlogik profitability.
• Manage client acceptance of the work requests and ensure the invoice(s) for the work request is generated according to the agreed billing schedule.
• Conduct customer demonstrations and system administrator training sessions.
• Work with documenter in relation to creation of user manuals for bespoke client requirements
• Provide excellent customer service, including assisting Clients with the configuration and troubleshooting of products.

• Provide systemic project management advice and assistance in the creation of improved project management business practices at Inlogik.

• Pro-actively monitor issues through internal tracking systems to support implementation, new work services and multiple testing phases.

• Ad hoc documentation tasks.

• Ensure that the flow of data is established between the client system and Inlogik. Including the analysis of incoming and outgoing client data files.

• Undertake testing of any custom development required during the course of implementing for client.

• Oversee a successful handover to the support team on completion of any implementation project.

• Design and implement plans and procedures.

• Set goals for performance (including efficiency).

• Oversee daily operations.

• Lead employees to encourage maximum performance and commitment.

• Evaluate performance, prioritization of issues and dependencies.

• Participate with the recruitment, onboarding, offboarding of employee’s process when required within the team.