With our continued success, we have an exciting opening for an experienced people, project and solutions manager to join as our Global Manager - Business Manager. The purpose of the Global Manager - Business Solutions role is to lead and manage the Business Solutions Management team and other internal departments on new and existing clients to manage the delivery of new client implementations and amendments to existing client systems, including technical account management.
The day to day tasks may include but not limited to:
• Provide management of deliverables related to new client implementations and existing client system enhancements through its life cycle, specifically:
- Conduct initial client workshop and requirements gathering.
- Undertake preliminary BA work in scoping the client's installation build. gain a clear understanding of client business workflow and requirements and manage the flow of this information to the development team in the form of solution designs.
- Liaise with relevant departments to finalise client configuration and customisation requests.
- Manage testing with client, including shakedown and UAT through to acceptance.
- Undertake manual configuration in preparation for final delivery of system.
- Manage the quoting process to ensure the quote provided to the client is an accurate reflection of the effort required in order to meet both client requirements and Inlogik profitability.
- Manage client acceptance of the work requests and ensure the invoice(s) for the work request is generated according to the agreed billing schedule.
- Conduct customer demonstrations and system administrator training sessions.
- Work with documenter in relation to creation of user manuals for bespoke client requirements
- Provide excellent customer service, including assisting Clients with the configuration and troubleshooting of products.
• Provide systemic project management advice and assistance in the creation of improved project management business practices at Inlogik.
• Pro-actively monitor issues through internal tracking systems to support implementation, new work services and multiple testing phases.
• Ad hoc documentation tasks.
• Ensure that the flow of data is established between the client system and Inlogik. Including the analysis of incoming and outgoing client data files.
• Undertake testing of any custom development required during the course of implementing for client.
• Oversee a successful handover to the support team on completion of any implementation project.
• Design and implement plans and procedures.
• Set goals for performance (including efficiency).
• Oversee daily operations.
• Lead employees to encourage maximum performance and commitment.
• Evaluate performance, prioritization of issues and dependencies.
• Participate with the recruitment, onboarding, offboarding of employee’s process when required within the team.
