Total 27 customer experience manager job vacancies in surry hills new south wales

• Proactively deliver insightful finacial analysis and commercial recommendations
• Partner with BWS & Dan Murphy Brands 
• Love what you do and leave your mark

The Senior Finance Manager - Commercial will partner with Commercial Heads of Brand (BWS and Dan Murphy’s) supporting Endeavour and Retail Brand strategies with revenue of +$10Bn.

With a strong commercial growth and transformational mindset you will drive business
performance and proactively provide commercial support through thought leadership and
actionable insights. The role has 3 direct reports (category finance business partners) and a total team size of 4 FTE’s,

Here is a taster of what you can expect in this role:

Performance Reporting, Interpretation & Planning

• Proactively deliver insightful analysis and commercial recommendations to the business
• Ensure robust frameworks are in place for all Commercial reporting, ensuring messaging is actionable and insightful
• Monitoring performance against plan, establishing early warning signals to ensure that plans are met or that corrective actions are taken. Avoid surprises through proactive oversight and communication.
• Proactively manage, agree and communicate business Budget/Forecasts and any other strategic planning requirements
• Managing business initiatives against targets, supporting key stakeholders to optimise opportunities
• Provide strong cross functional leadership, ensuring Merch performance drivers are transparent and understood by FP&A, eCom, Marketing, Loyalty and Operations and that trading initiatives ultimately focus on holistic outcomes for Endeavour Retail.

Decision Support

• Support strategic recommendations in line with Strategy to the Merch Leadership team and Brand GM Finance/LT
• Partner with the Heads of Brand and Category to operationalise revenue and earnings growth through commercial decision making
• Play the role of ‘commercial advisor’ in all category activities, including supplier negotiations and discussions.
• Advise on performance and opportunities in relation to long-term business initiatives.Ensure long term financial targets have relevant and sound strategic thinking.
• Support promotions builds, ensuring optimised performance based on  category strategy and playing the required role to achieve targets

Team and Culture

• Provide leadership, coaching and mentoring to direct reports and across the broader Endeavour finance and commercial teams
• Establishing and developing relations with senior management, external partners, finance and commercial stakeholders
• Work closely with finance peers across all brands and the group

Assistant Store Manager | BWS - Katherine | Passionate About People

It’s time to stop and smell the Rosé! With over 1,450 stores in 1,450 local communities and 10,000+ Team Members, we’re the biggest local bottle shop in Australia. We’re on a mission to find a leader who lives our values and makes every day an adventure. This is where you come in! Your job is to inspire our awesome store team through the creation of an anything-but-boring culture with imaginative and empowering leadership. 
 
A day in your life as a BWS Assistant Store Manager

• You’ll empower, inspire and develop your team to achieve goals and perform at their best, utilising business programs and your own initiative
• You’ll promote a customer-centric, safety-first culture with a continuous improvement mindset and 
• You’ll complete and delegate daily tasks across inventory management, housekeeping and team leadership with a specific focus on driving sales and achieving budgets
• You’ll leverage your people skills to foster the best-ever customer and team experience - because boring doesn’t work here
• You’ll identify and deliver on growth opportunities, business objectives and key performance indicators
• You’ll be responsible for upholding service of alcohol guidelines
• You’ll inspire customers and your local community by tailoring your store's presentation and activities

About you

You tell us… We want you to come as you are, be yourself and have fun.

• You pride yourself on creating an unboring atmosphere and a winning culture
• You are great with people, detail and delivery and are motivated to make magic happen for your community and team
• You have experience in a fast-paced retail/hospitality environment and take a collaborative approach to problem-solving
• You lead by example and light the way for your team
• You are an advocate for diversity and inclusion and make everyone feel welcome
• You not only own your career, but you are a driver of people development, supporting others to dream big and reach their potential

The perks are good too! Grow your career within BWS and the wider Endeavour Group network. An exclusive discount card card for BWS, Dan Murphy’s and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our EAP service that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.
If this gig excites you - and you’re close enough on the requirements - go on, throw your hat in the ring!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators 

We’re big, but part of something much bigger. BWS is in good company, sitting alongside the likes of Dan Murphy’s, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future - for our customers and each other.

We’d love to hear from You

If you meet a number of the requirements, wine on earth haven’t you applied yet?! 

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy 
#DreamBig #LeaveYourMark #BWS #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

• Lead the development and execution of Endeavour’s Brand strategies, ensuring alignment with business and audience needs.
• Oversee brand campaigns, activations, and the marketing calendar, while driving creative excellence and adopting innovative practices like AI.
• Partner with key teams to optimise brand activities across all touchpoints.

The Marketing Manager - Creative is responsible for driving innovation, creativity, and strategic marketing excellence across the marketing community. This role plays a key part in driving a consistent Endeavour marketing way and spear heading capability uplift programs across the function. 
 

This role is also responsible for managing the content @ scale partner relationship interfacing into marketing, plus, the broader Endeavour business in an ongoing BAU capacity to ensure the delivery of effective & efficient communications to our one social customer. 

Here is a taster of what you can expect in this role:

• Drive marketing excellence and capability uplift across the team, leading innovative outcomes and creative excellence.
• Inspires and influences the broader Marketing team by harnessing FUEL to showcase thought leadership, speakers, innovation and new ideas.
• Build strong relationships with industry trade press and manage external event participation for senior marketing leaders.
• Oversee the marketing, media, and creative industry award calendar, with expertise in writing award entries.
• Manage BAU workflow, operational reporting, and analytics to optimise outcomes and adopt AI and automation technology practices.

• Lead end-to-end promotional planning, leveraging insights to achieve sales goals
• Love what you do and leave your mark!

As an Assistant Category Manager - Beer & Cider, you are  responsible for leading the end to end promotional planning rhythm, while working in close partnership with the Category Manager, Marketing and Supply Chain teams. 

Within this role you will be required to have a strong knowledge of the category and a confidence in leveraging insights and data to achieve key sales and profit metrics.

You will build and manage successful supplier relationships and have an intimate understanding of competitors, brands, consumer & shopper trends, along with customer focused promotional strategies that drive sustainable growth. 

Here is a taster of what you can expect in this role:

• Strategic Category Management: Plan and execute promotions to achieve strategic category objectives, ensuring alignment with marketing and customer trade plans.
• Performance Monitoring and Reporting: Consistently deliver on category sales and profit metrics, while providing weekly analysis and reports on promotions.
• Stakeholder Collaboration: Work closely with suppliers, internal teams, and Pinnacle to deliver core business priorities, ensuring efficient and timely execution of promotions and product deliveries.
• Promotional Administration and Support: Accurately manage end-to-end promotional administration, providing exceptional support to store teams for world-class promotional execution and timely resolution of issues.
• Team Engagement and Continuous Improvement: Inspire and engage teams with positive actions, and continuously seek ways to improve, sharing and role-modelling these ideas to drive team and personal development.
   

• Bring your passion and feel the energy 
• Work within a positive, dynamic team environment.
• 2 Year Fixed Term opportunity

Reporting to the Transformation & Delivery Lead, the Program Manager is responsible for the establishment, development and successful delivery of a portfolio of initiatives across the group, delivering cost reduction targets for the year. 

You'll be an experienced Project or Program Manager, who has worked in operational change/business transformation environments supporting new ways of working. 

This role works directly with alcohol and gaming environments, so you'll need to be comfortable working in this area of industry. 

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Initiate, lead and implement end to end business improvement opportunities for a wide range of store and venue optimisation initiatives, across the Endeavour group businesses. 
• Support the delivery of process change that challenges the cost of doing business; by identifying and valuing opportunities for improvement.
• Effectively collaborate with a broad range of key business stakeholders to support productivity model overlays, and on-going performance convergence relative to budgeted / forecasted metrics.
• Inspire, coach, support and develop supporting project team and business partners on best practices, ensuring that the overall team’s work-plan is delivered, with a pipeline of skills to support future team capability requirements.
• An ability to work in an autonomous and self-paced environment, whilst still being collaborative and seeking help where needed.

Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

• Love what you do and leave your mark
• Flexible and Hybrid working

As the Major Incident and Problem Manager, you will lead and oversee the resolution of major IT incidents, ensuring the swift restoration of critical platforms, products, and services. Your role is pivotal in minimising disruptions to Endeavour Group’s business and ensuring service availability, performance, and reliability while upholding high standards of customer satisfaction.

Reporting to the Manager, Incident & Problem, you will take a leadership role, directly engaging with end-users and key stakeholders to provide timely and effective solutions to service issues. You are accountable for managing major incidents across all geographic locations 24/7/365 at a strategic level, ensuring the efficient execution of major incident processes and problem resolution across the organisation.

Through strategic leadership and delivering service excellence, you will drive improvements in operational efficiency, support the overall continuity of services, and work on enhancing incident and problem management processes to secure and optimise service reliability.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Lead the strategic coordination of responses to major IT incidents, ensuring timely resolutions and communication with all stakeholders.

• Oversee incident bridges, providing guidance and leadership to technical teams and business stakeholders throughout critical incidents.

• Act as the key escalation point for all major incidents, ensuring prompt and effective resolution.

• Conduct comprehensive post-incident reviews, documenting lessons learned and driving continuous improvement.

• Align incident management strategies with business objectives and IT service management functions.

• Lead root cause analysis for recurring issues, ensuring thorough post-incident reviews and problem-solving efforts.

• Ensure problems are logged, tracked, and remediated effectively, working closely with service owners and technical teams.

• Maintain oversight of the Problem Management database, ensuring all issues are well-documented and resolved.

• Drive proactive problem management by identifying systemic issues and preventing future incidents.

• Contribute to the continual improvement of Major Incident and Problem Management processes, ensuring alignment with ITIL best practices.

• Develop and implement process improvements to increase operational efficiency and enhance service reliability.

• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs) for 

• Build and nurture strong relationships with internal and external stakeholders to facilitate smooth incident responses and service improvements.

Customer Experience Manager  | Dan Murphy's Western Sydney | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential 
• YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
 

Customer Experience Manager  | Dan Murphy's South Fremantle | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential 
• YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
 

• Lead Procurement Governance, Supplier Risk Management (SRM), and Sustainability operations to execute the Goods Not for Resale Procurement Strategy.
• Oversee a small team, ensuring collaboration with key leaders and commercial functions across Endeavour.
• 12 Month parental leave cover.

In this role, you will lead Governance, Supplier Risk Management (SRM), and Sustainability operations to drive the Procurement Strategy and optimise value across Endeavour. You'll manage a small, dynamic team, fostering strong collaboration with Category Management, Procurement Operations, Senior Leaders across Endeavour.

Together, you'll develop and oversee a unified framework that ensures our procurement processes align with Endeavour’s values and strategic objectives. Your focus will be on minimising risk and advancing sustainability initiatives, such as Responsible Sourcing, Human Rights Program, and our Climate Change Strategy, to create lasting value for our business and stakeholders.

Here is a taster of what you can expect in this role:

• Develop, implement, and manage governance frameworks, policies, and procedures to guide procurement activities.
• Ensure compliance with laws, regulations, and industry standards, fostering transparency and ethical conduct in procurement.
• Lead supplier risk management efforts to identify, assess, and mitigate risks, enhancing business continuity and resilience.
• Drive procurement-related sustainability initiatives with internal and external partners, integrating ethical sourcing and environmentally responsible practices into source to contract procurement processes.
• Collaborate with internal and external stakeholders to promote sustainable sourcing and reduce environmental impact.
• Uplift the maturity of Procurement Governance, SRM, and Sustainability to support the group-wide business strategy.

Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

• Bring your passion and feel the energy 
• Work within an industry leading business as we experience a period of growth

The Data Platforms Manager is a hands-on leadership role within the Advanced Analytics, Centre of Excellence team. This position is responsible for evaluating, onboarding and assisting with the roadmap of data assets, in collaboration with stakeholders across the organisation. 

The successful candidate will lead a diverse, distributed team. The position will act as a liaison between the Information Asset team and the various data product squads across the organisation as well as the transformation program.

This senior role is responsible for coordinating the data asset roadmap across various streams of work within the advanced analytics squads, technology, and transformation programs. The Data Platforms Manager  will play a critical role in maintaining and enhancing our data standards, facilitating data discovery, and ensuring the effective communication and utilization of our data assets.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Communicate new data releases to the analytics community. Facilitate data discovery and usage within the broader analytics community. Manage inquiries and provide answers related to data availability and accessibility.

• Maintain and uplift data standards to ensure consistency and quality. Develop, enhance, and communicate data developer playbooks for onboarding, development, and deployment. Document and maintain data assets, ensuring comprehensive and up-to-date records.

• Attend and actively participate in the fortnightly Advanced Analytics Delivery Guardrails Committee to drive outcomes. Consult and author key policies and standards related to data management. Facilitate the approval of data access requests and manage user access controls and PII tagging frameworks.

• Connect with product managers to consolidate the data asset roadmap.

• Attend and consult in AA Architecture forum and trimester planning sessions. Provide recommendations for improvements and feature requirements to the platform team.

• Oversee the ongoing management and enhancement of the Collibra catalogue and its functionality. Maintain and communicate the mapping of legacy data to the Enterprise Data Platform (EDP) to encourage its usage over legacy assets.

• Monitor and manage the technical debt of enterprise information assets, ensuring timely resolution and mitigation.

• Address issues related to data discovery, cataloguing, and data lineage visibility. Work on user access control and PII tagging frameworks, particularly focusing on future state design through collaboration with Google Cloud Professional Services.

• Resolve challenges related to data domains, asset ownership, and assets in limbo.

• Bring your passion and feel the energy 
• Work within a positive, dynamic team environment.
• Great discounts & benefits across our variety of brands!

Reporting to the Head of Hotels Optimisation, the Program Manager is responsible for  the establishment, development and successful delivery of a portfolio of initiatives across Hotels, delivering cost reduction targets for the year. 

You'll be an experienced Senior Project Manager or Program Manager, who has worked in operational change/business transformation environments supporting new ways of working. 

This role works directly with alcohol and gaming environments, so you'll need to be comfortable working in this area of industry. 

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Initiate, lead and implement end to end business improvement opportunities for a wide range of venue optimisation initiatives, across the ALH Hotels businesses. 
• Support the delivery of process change that challenges the cost of doing business; by identifying and valuing opportunities for improvement.
• Effectively collaborate with a broad range of key business stakeholders to support productivity model overlays, and on-going performance convergence relative to budgeted / forecasted metrics.
• Inspire, coach, support and develop supporting project team and business partners on best practices, ensuring that the overall team’s work-plan is delivered, with a pipeline of skills to support future team capability requirements.
• An ability to work in an autonomous and self-paced environment, whilst still being collaborative and seeking help where needed.

• Bring your passion and feel the energy
• Drive operational excellence and innovation initiatives across our Supply Chain Team
• Flexible home base location

The Improvement & Innovation Manager will play a pivotal role in driving operational excellence, process improvement, and innovation initiatives within the Endeavour Supply Chain Team. The role is responsible for identifying areas for enhancement, implementing strategic solutions, and fostering a culture of innovation to optimise efficiency, reduce costs, and enhance overall performance.

This role sits on the Supply Chain Leadership Team and co-ordinates the major improvement initiatives across our inbound, to-store and last mile fulfilment networks. The role is required to engage and collaborate with the Technology and EDX Teams as well as maintain close working relationships with our Technology Suppliers, 3PL providers, and Store Ops Teams. The role also leads the Supply Chain engagement with the Endeavour Group Optimisation Team.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Continuous Improvement - Lead and facilitate continuous improvement projects within the supply chain, identifying areas for optimisation and implementing process improvements.
• Innovation Strategy Development - Develop and implement strategies for fostering innovation within the supply chain, including new technologies (e.g. TMS and routing software), processes, and methodologies.
• Performance Metrics - establish KPI’s to measure the effectiveness of supply chain processes and initiatives, tracking progress and identifying areas for improvement.
• Cross-functional Collaboration - work closely with cross-functional teams, including the Brand Operations and ecom Teams, Replenishment, Merchandise, and Quality Assurance, to identify opportunities for innovation and improvement across the entire supply chain.
• Collaborate with vendors and suppliers to drive innovation, improve efficiency, and enhance collaboration within the supply chain network.
• Technology Advancement - evaluate and implement new technologies and systems to streamline supply chain processes, improve Customer visibility, and enhance efficiency.
• Change Management - lead change management efforts within Supply Chain, ensuring smooth transitions and adoption across the organisation.
• Training and Development - Provide training and development opportunities for Supply Chain team members to enhance their skills and knowledge in continuous improvement methodologies and innovative practices.
• Budget Management - manage budgets related to improvement and innovation projects within Supply Chain, ensuring cost-effective solutions are implemented.
• Market Research - stay informed about industry trends, emerging technologies, and best practices to identify opportunities for innovation and improvement.
• Compliance and Regulatory Requirements - develop improvement and innovation initiatives to support compliance with relevant regulations (e.g. RSA) and industry standards, addressing any compliance issues as needed.
  Communicate progress, findings, and recommendations to senior management and stakeholders through regular reports, presentations, and meetings.
• Collaborate closely with the Supply Chain Leadership Team to align Fulfilment and Delivery strategies with broader Team and organisational objectives.

• Be uniquely you, come as you are 
• Bring your passion and feel the energy
• We offer flexibility, hybrid/remote working - we value our people

This is a 9 month fixed term contract

The Senior Product Manager - Data & AI will deliver new data products to bring these principles to life into all parts of our business including merchandising, operations and support functions across retail and hotels. Working in conjunction with our data science, analytics and technology teams you will develop the roadmap for your product and lead a squad (or number of squads) to deliver the roadmap

This opportunity specifically sits within our Merchandising and Marketing product portfolio and manages our AI product suite supporting our localised range and space mission; where we seek to enable a local range for every customer experience across the country, while balancing organisational and brand outcomes. As a newer mission, this role expects experience in leading from discovery to execution across a wide range of stakeholders and a complex organisational environment. The candidate should expect and be capable to provide direct transparency to executive leadership as well as our partners and retail customers. 

Within Advanced Analytics we have a vision to create ‘An Endeavour where data and AI fuels our teams to create our more sociable future’. Our key principles as a function are to:

• Maximise Value - Lead transparent and value-driven prioritisation that answers and provokes the questions that matter while optimising decision making from data across the group. 
• Accelerate and Harden - Focus on outcomes, whilst embedding foundations to create reusable assets with which we can continue to innovate faster and more effectively. 
• Build AI readiness - Invest in the capability of our teams to develop the skills they need to drive measurable value from data and AI.
• Lead our Data responsibility - Empower all to jointly manage and responsibly use data in daily ways of working, with effective custodianship, accountability & consideration of privacy. 

Sound good? Read on.

Here is a taster of what you can expect in this role

• Lead the strategic design of your Products to deliver meaningful value to our business and our customers; balancing short and long term benefits
• Design and deliver against your agile roadmaps in partnership with business stakeholders and customers to create measurable value.
• Create customer, business and stakeholder alignment to your squads outcomes
• Partner with your delivery lead develop an empowered cross functional squad
• Leading multiple Products, you'll ensure teams are creating lasting value and delivering against our vision.
• Design the product roadmaps for the development of new meaningful new features, and functionality, that adds measurable value to customers.
• Bridge the team with business stakeholders (internal customers) from design through to delivery.
• Work with other product managers to ensure cross-team dependencies and strategic priorities are balanced for short and long term value.
• Managing product P&Ls as well as tracking and reporting attributable outcomes
• Leading vendor selections as part of the decision to build or buy product solutions.
• Maximises the value of the work done by:
• Ensuring the squad backlog is clearly expressed and visible, transparent and clear to all.
• Work with the your team to define milestones and ensuring delivery to plan
• Aggressively prioritise opportunities, identifying the value of each to ensure that we're solving problems that matter and have the greatest impact to our customers
• Achieving revenue and CODB performance OKRs

• Bring your passion and feel the energy 
• Work within a positive, dynamic team environment.
• Great discounts & benefits across our variety of brands!

Reporting to the Group Services Optimisation Lead, the Program Manager is responsible for  the establishment, development and successful delivery of a portfolio of initiatives across the group, delivering cost reduction targets for the year. 

You'll be an experienced Project or Program Manager, who has worked in operational change/business transformation environments supporting new ways of working. 

This role works directly with alcohol and gaming environments, so you'll need to be comfortable working in this area of industry. 

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Initiate, lead and implement end to end business improvement opportunities for a wide range of store and venue optimisation initiatives, across the Endeavour group businesses. 
• Support the delivery of process change that challenges the cost of doing business; by identifying and valuing opportunities for improvement.
• Effectively collaborate with a broad range of key business stakeholders to support productivity model overlays, and on-going performance convergence relative to budgeted / forecasted metrics.
• Inspire, coach, support and develop supporting project team and business partners on best practices, ensuring that the overall team’s work-plan is delivered, with a pipeline of skills to support future team capability requirements.
• An ability to work in an autonomous and self-paced environment, whilst still being collaborative and seeking help where needed.

• Be uniquely you, come as you are 
• Career progression to help realise your potential
• Hybrid/remote working. We value our people

The Program Risk Manager will assist the Senior Manager, Program Risk to partner with and support all programs and projects across the business (with a strong emphasis on the One Endeavour transformation program). The role will strengthen and continuously improve the management of program risk, and build risk/compliance awareness, engagement and capability throughout the organisation. 

Working within program managers, project managers and central program offices, the role will have the opportunity to meaningfully affect the outcomes of programs and projects across the organisation that are critical to Endeavour’s strategy. 

The Program Risk Manager will support the Senior Manager, Program Risk to focus on Endeavour's transformation program and be involved in a wide range of programs and projects that have diverse business stakeholders. This role will assist in implementing a relevant program risk framework for governing programs and projects, while also gaining a strong understanding of Endeavour's business, purpose, and strategy. The successful candidate will use their expertise in risk management to support and facilitate Endeavour's growth and mission. This role offers an opportunity to help drive innovation and implement new approaches to risk management, resulting in tangible benefits for our team, customers, and communities.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Provide risk management support across the business and continue to embed risk management into our culture and business.

• Establish the program risk management framework including risk identification, risk assessment/analysis, project maturity and controls assessment, documentation and reporting - this will be done working closely with other risk colleagues and partnering with program, project and central program office stakeholders, and will include facilitating discussion and workshop sessions.

• Work across the program portfolio and identify, assess and help address cross program risks and issues.

• Help establish a centre of excellence and support to deliver strong project outcomes.

• Educate  program and project managers to understand that they are required to, develop strategies to proactively address risks and their subsequent mitigations through early identification of risks and the implementation of a risk management strategy.

• Enable risk  insights to assist program and project leaders to enable early intervention (including the use of data/indicators/tools, lessons learnt, improved governance, etc).

• Help establish Endeavour’s project assurance framework and support implementation focussed on risk.

• Contribute to the development and continuous improvement of Endeavour’s program risk management and broader project delivery frameworks, strategies and methodologies.

• Assist with continuing to embed risk management into our culture and ways of working, including identifying new and innovative ways of approaching risk management tailored to the business audience.

• Program risk partnering with a focus on Endeavour’s transformation program.

• Become the go-to SME of program risk management for key programs and projects.

• Support the program or project leadership and teams to embed their risk management strategies and enable uplift in capabilities across the teams.

• Proactively build effective relationships with a diverse range of internal stakeholders and develop a deep understanding of the business, its purpose and strategy.

• Apply your risk knowledge, experience and influencing skills to build risk awareness, engagement and understanding across the business 

• Provide training and guidance to build risk awareness, engagement  and facilitate meetings and discussion with internal business stakeholders on risk management.

• Proactively look for opportunities to modernise, operationalise and embed risk management amongst the project community with the goal of building an appropriate risk-aware culture throughout the organisation.

• Work closely with data analytics specialists and business partners to identify, develop, test and report on controls monitoring.

• Support program and project teams in the review of results, analysis and improvement of processes and controls.

• Prepare various forms of reporting for a broad range of stakeholders including Board and senior management.

• Other relevant tasks within the Endeavour Risk & Compliance team and/or One Endeavour Program Risk team as required.

• Do it differently and leave your mark! 
• Join an authentic culture and inspire our awesome Australia wide BWS team
• 7 Month Parental Leave cover

The Internal Communications Manager will will be responsible for developing and implementing communication strategies that engage, motivate and inform the BWS team to support the overall business strategy. This role is central to fostering a positive culture, and promoting a sense of community and connection amongst our team! 

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Developing and executing comprehensive internal communication strategies that aligns with the BWS overall business objectives.
• Working closely with the Leadership Team to deliver clear, purposeful messages to team members both in stores, and support roles.
• Lead the delivery of clear, concise and purposeful communications through targeted mediums that support our team's understanding of the business strategy and connect to our brand.
• Plan and deliver key annual activations including Strategy Roadshows and events that connect our teams across the business to the BWS and Endeavour Group strategies. 
• Develop cohesive communications plans and work with the business teams for key events, change initiatives, product launches and other projects
• Help our team in stores to understand business objectives and how they contribute to our overall results.
• Lead and develop a Communications Specialist. 
• Monitor and evaluate the impact of internal communications, making recommendations and improvements to enhance the effectiveness of all communications.

• Bring your passion and feel the energy!
• Utilise your extensive strategic sourcing experience and working understanding of category management.
• A motivated, collaborative team environment.

Group Procurement enables our business by procuring all our Non-Trade Goods and Services.  As a Category Manager within the Procurement team, you will play a key role in leading, designing and delivering category strategies and commercial cost optimisation activities. Both of which focus on stakeholder engagement, value realisation and risk mitigation.  
This role will have a significant focus enabling our Repairs and Maintenance OR Corporate Services portfolios. Value will be delivered through running sourcing activities and negotiations, scope / specification review and demand management.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Understand the Endeavour business and cost drivers and in collaboration with business partners, create category strategies and execute sourcing events to deliver sustainable value.
• Influencing and mobilising key stakeholders to deliver impactful change.
• Extracting insights from complex analysis.
• Influencing decisions and through clear communications and presentations.
• Running sourcing activities and supplier negotiation.
• Develop, implement and manage vendor performance metrics, documents and reporting as part of a Supplier Relationship Management plan (metrics, compliance, continuous improvement plans).
• Anticipate and execute contract-based opportunities.
• Support ESG programs and activities.

• Be uniquely you, come as you are
• Help shape LANGTONS Luxury Customer Experience
• Hybrid working from Sydney or Melbourne

The Customer Operations Specialist will be the primary customer-facing point of contact for the LANGTONS business. You and the team are responsible for the seamless and timely resolution of customer queries. You will work to understand or anticipate our luxury customers' needs, and then act to meet those needs, with the intention to not only satisfy but delight them. 

This role is vital to proactively provide the high-quality customer experience that LANGTONS luxury customers expect. You will also influence the continuous improvement of our customer proposition, by providing recommendations based on analysis of customer feedback, and then working across the business to help implement the resulting initiatives.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Create exceptional relationships with all our customers, with a focus on VIPs and 88s.
• Operate with autonomy to do what it takes to create a seamless experience.
• Harness customer feedback, to provide insight and help prioritise work to be done.
• Understand where our customer pain points are and resolve these challenges for our customers.
• Work cross-functionally to drive business change based on customer feedback.
• Ensure the timely, accurate and appropriate response to customer queries for all channels.

• Bring your passion and feel the energy 
• Work for a market leading brand
• Be an integral figure within a large scale transformation project

Project manager Stores will effectively lead and manage projects under the One Endeavour Transformation program to successful outcomes by overseeing all aspects of project execution. This includes defining project scope, objectives, and deliverables; developing detailed work plans and schedules; and managing resources, budgets, and risks. The Project Manager is responsible for ensuring that projects are completed on time, within budget, and to the required quality standards.

Additionally, the Project Manager plays a key role in stakeholder management, communication, and relationship-building. They work closely with project team members, stakeholders, vendors and senior management to ensure alignment of project goals and expectations. By effectively managing project activities, dependencies, and issues, the Project Manager helps to mitigate risks and ensure project success.

Overall, the purpose of the Project Manager role is to drive project excellence, achieve business objectives, and deliver value to stakeholders through effective project management practices and leadership.

Sound good? Read on.

Here is a taster of what you can expect in this role:

Manage Specific Project(s) within the E2E Stores Program:

• Ensure compliance with project scope, schedule, budget, and quality requirements.
• Oversee dependencies, risks, issues, decisions, constraints, and assumptions to mitigate potential challenges

Track Project Milestones and Deliverables:

• Monitor project progress and track milestones and deliverables.
• Provide regular status reports to stakeholders and senior management to keep them informed.

Manage Scoping of Requirements and Business Cases:

• Lead the scoping of requirements and development of business cases, including cost and benefits analysis.
• Secure external support as needed to achieve project objectives.

Communicate Project Expectations:

• Clearly communicate project expectations to team members and stakeholders.
• Maintain ongoing communication with project stakeholders to address any concerns or changes.

Manage Actions, Issues, and Dependencies:

• Effectively manage project actions, issues, and dependencies, including those that involve multiple projects.
• Oversee project escalations and related issues, engaging with appropriate stakeholders and utilizing governance forums as needed.

Ensure Sustainable Implementation of Project Changes:

• Manage people, processes, and systems to ensure the sustainable implementation of project changes.
• Facilitate smooth transitions and integration of project outcomes into existing systems and workflows.

Manage Stakeholder Relationships:

• Engage stakeholders through clear and engaging communication and influencing skills.
• Build and maintain positive relationships with stakeholders to support project success.

Endeavour Group has been operating as a demerged, stand alone ASX company for two years. It is a unique business, with no direct peers in Australia. As Australia’s largest operator of retail liquor and hotels, among many other exciting businesses including wine and drinks production, we interact with numerous stakeholders including investors, governments, regulators and policymakers in many ways. We have bottle shops, pubs, accommodation and wineries stretching across nearly every community in Australia. We employ 30,000 people across diverse professions from retail and hospitality to viticulture and data science.

General Manager,  Investor Relations

The General Manager Investor Relations will report to the Endeavour Group Chief Financial Officer (CFO). The GM IR will be a strong partner to the Endeavour Group executive team and the Board, and a respected representative of Endeavour with the external financial analyst and investor community. To achieve this, the GM IR will take a business-focused and relationship-oriented approach, adding value through strategic and commercial insight. 

Given the diversity and scale of the business, its position as the largest integrated drinks and hospitality business in Australia, and the challenging and dynamic nature of its operations, this is an exciting position for a suitably qualified senior executive.    

Key operating priorities:

• Act as the strategic and trusted advisor to the CEO, CFO, Executive Leadership team and Board on investor matters.
• Manage relationships and communication with shareholders, acting as the primary spokesperson.
• Identify and cultivate strategic investor and analyst relationships, tailoring outreach to specific groups.
• Drive investor understanding through cross-functional collaboration on market disclosures and stakeholder education. 
• Lead the execution of high-profile investor events.
• Guide Endeavour through critical matters (ESG) with expert strategic advice for business and investors.
• Elevate talent and build internal succession

• Bring your passion and feel the energy
• 11 Month fixed term opportunity

The Customer Lifecycle Lead for Dan Murphy's will manage and create amazing and effective customer journeys to optimise retention, lifetime value, and customer satisfaction across the Subscription proposition. 

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Develop, refine and drive the roadmap, strategy and guide delivery of a customer lifecycle program aligned to business goals through customer insight, segmentation, analytics and purchase behaviour. 
• Build loyalty and retention by optimising customer experiences, through product offering, engaging content & using customer feedback to improve the subscription service. 
• Developing triggered automated programmes from concept through to execution.
• Working with key stakeholders to build programmes, maintain and add enhancements as required.
• End-to-end development and execution of email campaigns, including the management of campaign sales and customer service communications within strict timelines and sequencing. 
• Seek ways to improve the customer journey and lead enhancement projects where necessary, with increasing emphasis on digital experience. 
• Be the owner of customer metrics, continuously reviewing and analysing to share with the business and drive KPIs - retention and churn metrics, lifetime spend, purchase frequency, transaction value, first/second/multiple purchase behaviour, product purchase (pre and post) insight.
• You will use data to help drive decision-making, and will use cross-team collaboration and a test-and-learn approach to continually improve the marketing mix for better customer experiences.

• Bring your passion and feel the energy
• Market leading brand
• Working on industry first technology

The Solution Manager - ServiceNow is a key leadership position within the Technology team. The role is responsible for 

• creating the overall roadmap and shaping demand for enterprise platform consumption 

• Ensuring  platform team alignment with the business strategy, roadmap, and platform governance policies

• Has ownership and oversight of the ServiceNow instances, the core platform team, and any escalations

• Maximizes value by identifying additional business outcomes that the platform allows 

• Presides over the platform’s technical governance board and is involved in all governance components

• Presides over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy

This role is a key influencing Leadership role as well with non direct reports coming from Practices.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Own and maintain the overall technology roadmap, for theServiceNow domain, in partnership with the Business and Technology Leads.

• Working in partnership with Enterprise Architecture devise platform solutions and guide technical decisions that support the business strategy

• Work with tribe and technology leaders to provide innovative solutions to meet our Teams evolving needs across HR, Incident & Service Management, Asset Protection, Risk & Compliance & Workplace

• Align expectations across the enterprise and deliver a valuable and comprehensive domain roadmap

• Partner with the business and Architecture teams to drive the review and selection of new solutions and how they fit into the ServiceNow platform

• Understand, research and follow technical trends in the industry and in general. Able to assess emerging products and companies to measure their potential value (or threat) as well as make recommendations on which new technologies to invest in or leverage.

• Explain and market highly complex technical concepts and solutions in a way that allows quality business decisions

• Proactive leadership on Total Cost of Ownership (TCO) of the ServiceNow platform and capabilities and highlight opportunities

• Active involvement in the annual Budget planning process with respect to growth/scale, opportunities or utilization of the respective domain.

• Do it differently and leave your mark! 
• Join an authentic culture and inspire our awesome Australia wide BWS team

The Internal Communications Manager will will be responsible for developing and implementing communication strategies that engage, motivate and inform the BWS team to support the overall business strategy. This role is central to fostering a positive culture, and promoting a sense of community and connection amongst our team! 

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Developing and executing comprehensive internal communication strategies that aligns with the BWS overall business objectives.
• Working closely with the Leadership Team to deliver clear, purposeful messages to team members both in stores, and support roles.
• Lead the delivery of clear, concise and purposeful communications through targeted mediums that support our team's understanding of the business strategy and connect to our brand.
• Plan and deliver key annual activations including Strategy Roadshows and events that connect our teams across the business to the BWS and Endeavour Group strategies. 
• Develop cohesive communications plans and work with the business teams for key events, change initiatives, product launches and other projects
• Help our team in stores to understand business objectives and how they contribute to our overall results.
• Lead and develop a Communications Specialist. 
• Monitor and evaluate the impact of internal communications, making recommendations and improvements to enhance the effectiveness of all communications.