- Bring your passion and feel the energy
- Market leading brand
- Working on industry first technology
The Solution Manager - ServiceNow is a key leadership position within the Technology team. The role is responsible for
creating the overall roadmap and shaping demand for enterprise platform consumption
Ensuring platform team alignment with the business strategy, roadmap, and platform governance policies
Has ownership and oversight of the ServiceNow instances, the core platform team, and any escalations
Maximizes value by identifying additional business outcomes that the platform allows
Presides over the platform’s technical governance board and is involved in all governance components
Presides over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy
This role is a key influencing Leadership role as well with non direct reports coming from Practices.
Sound good? Read on.
Here is a taster of what you can expect in this role:
Own and maintain the overall technology roadmap, for theServiceNow domain, in partnership with the Business and Technology Leads.
Working in partnership with Enterprise Architecture devise platform solutions and guide technical decisions that support the business strategy
Work with tribe and technology leaders to provide innovative solutions to meet our Teams evolving needs across HR, Incident & Service Management, Asset Protection, Risk & Compliance & Workplace
Align expectations across the enterprise and deliver a valuable and comprehensive domain roadmap
Partner with the business and Architecture teams to drive the review and selection of new solutions and how they fit into the ServiceNow platform
Understand, research and follow technical trends in the industry and in general. Able to assess emerging products and companies to measure their potential value (or threat) as well as make recommendations on which new technologies to invest in or leverage.
Explain and market highly complex technical concepts and solutions in a way that allows quality business decisions
Proactive leadership on Total Cost of Ownership (TCO) of the ServiceNow platform and capabilities and highlight opportunities
Active involvement in the annual Budget planning process with respect to growth/scale, opportunities or utilization of the respective domain.
