Total 30 scientific operations manager job vacancies in Australia

Based in Brisbane, this is a fantastic opportunity to consolidate your leadership, rehabilitation and clinical skills, driving continuing success across both our Brisbane & Toowoomba branches.

Leading by example, you will support your team by motivating and coaching to deliver exceptional return to work outcomes. You will continue to develop your multidisciplinary team and provide encouragement in an inclusive and collaborative space.

Thrive in a culture where high performance is recognised, valued and celebrated. Join a fun and social team, enjoy a calendar of health & wellbeing activities, a fitness passport, exciting industry events, ongoing professional development and community volunteering opportunities amongst many other perks.

Make an impact your way by: 

• Lead a team of rehabilitation consultants to deliver consistent high quality customer service evidenced through customer satisfaction, repeat referrals and achievement of SLAs;
• Identify and implement innovative operational improvements;
• Develop business and facilitate growth opportunities;
• Recruitment, induction and training of new team members;
• Participate in key account meetings and leadership forums;
• Undertake monthly supervision with direct reports;
• Drive an engaging workplace culture.

As a National Account Manager at UHG, you will be part of the Insurance Team who genuinely enjoy working together with a cross-functional team of operational staff for the purpose of building and maintaining a strong customer base with a leading company. We are looking for an enthusiastic person to build and maintain deep, sustainable relationships with our workers compensation and compulsory third party insurance clients to protect and grow revenue. This will be achieved through a relationship-based account management strategy and understanding of client needs and goals.

What You Will Be Doing

• Develop a thorough understanding of the personal injury insurance market, customers’ positions in the market, their products/services, points of difference and the competitive landscape
• Account manage key insurance customers (including, but not limited to, manage day-to-day communication, stakeholder mapping, build multi-level relationships, account planning with focus on continuous improvement initiatives, customer site visits, service review meetings, presentations and demonstrations, proposal development, manage customer feedback, strategic use of data and participation in industry events, including occasional interstate travel)
• Cross-sell and up-sell to existing customers
• Drive innovation and product development to deliver on insurance customer needs
• Monitor customer performance against agreed customer SLAs and financial targets
• Conduit between customer and internal stakeholders to ensure that there is clear understanding of agreed service expectations

Your new team

Real Therapy Solutions is a supportive multidisciplinary team of Occupational Therapists, Psychologists, Speech Pathologists and Behaviour Support Practitioners providing a holistic therapy service across multiple clinics.

We are committed to providing high-quality, person-centered therapeutic supports to the Disability sector and we are looking for a strong leader to support our team of therapists. 

Imagine being part of our executive management team focusing on quality and strategic planning to ensure that the 2000 plus clients of our service receive the best possible outcomes.

Rest assured knowing that you will receive ongoing and consistent mentoring, training and support from our management team, including our CEO, the Clinic Support Manager, Therapy Manager, and Strategy Manager. 

Focus on your team’s wellbeing and supporting them as you coach and mentor them to achieve their career goals and develop in their skills. Organise the fun theme days with your team to bring everyone together regularly and attend our company conferences. Be instrumental in building your team as you oversee recruitment and the induction of new team members to your team

Be excited about the opportunities that lay ahead for you at Real Therapy Solutions as we continue to grow and innovate in the therapy Sector

As the Business Manager your responsibilities will include:  

• Ensure the performance of the business unit and each Team Leader meets benchmarks for state RTW outcomes.
• Implement strategies to proactively manage RTW performance in order to meet state benchmarks.
• Lead, supervise and coach team so that they undertake work in accordance with divisional priorities, policies and processes.
• Embed Managing for Excellence principles within business of regular progress reviews, annual performance appraisals and individuals meeting professional development requirements.
• Engage and lead direct reports to deliver their individual and team KPIs and develop and implement strategies to address areas of underperformance.
• Manage and monitor team resourcing and portfolios at business unit level.
• Oversee recruitment and selection and on boarding of new team members.
• Prepare business unit budget for Operations Manager (OM).
• Manage expenditure within budget and in accordance with delegations.
• Provide leadership and direction to Senior Consultants in order to meet financial performance expectations as per budget.
• Oversee and manage invoicing within the business unit ensuring sufficient documentation is completed and all billing is captured.
• Business unit to meet WorkCover accreditation requirements.
• Quality KPI to be met at business unit level.
• Demonstrate commitment to the Quality Management System (QMS) by performing all tasks in accordance with Kairros’ QMS and actively supporting all employees to do this.
• Regularly review risks (internal and external) including legislative changes, to support business planning and response.
• Perform all work in accordance with the HWCA National Consistency Framework and regulatory requirements.
• Actively identify opportunities for continuous improvement and encourage and foster this focus organisation wide.
• Actively provide feedback about the performance of the quality management system to Kairros’ Quality Management Representative.

The Position:

We are currently seeking an experienced Service Manager to join our team in Morley and Ellenbrook.  In this role, you will be responsible for the delivery and profitability of Workforce Australia contracts within the relevant Employment Service Areas. Reporting to the Regional Manager, you will oversee a team of Workforce Australia consultants within your designated area, as well as all relevant KPI measures.

Key Responsibilities: 

• Ensure team Key Performance Indicators (KPIs) and contractual obligations are consistently met and exceeded.
• Establish and communicate clear direction for the effective operations of all locations / Regions, set objectives and priorities, promote effective teamwork and innovative solutions.
• Develop the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities to learn through formal and informal methods.
• Be accountable and transparent to the Regional Manager with respect to business risk, governance, contractual and financial performance.
• Ensure placement rates are achieved across all locations / Regions in line with approved Workforce Australia budget.
• Liaise with local community providers to build relationships to achieve direct registration pathways, and represent atWork at public forums and on various committees as required.

The role:

We have an opportunity as a Regional Manager with our Hunter/Northern NSW Team.

How you’ll be making an impact in people’s lives:

• Drive growth and elite business, work and wellness performance
• Continue WorkFocus’ journey towards being the biggest and best wellness and work provider in NSW
• Implement strategies to proactively manage RTW performance to meet state benchmarks
• Foster our employer-of-choice environment to ensure individuals are meeting professional development and career goals
• Actively identify opportunities for continuous improvement across the organisation
• Embed a culture that always maintains a customer focus
• Create and nurture strong outcome-driven relationships with internal and external stakeholders
• This role will be reporting to the Area Manager of NSW

Due to Internal Promotion, we have an exciting opportunity open for an Area Manager to manage our North QLD branches. You will provide leadership and management to our Townsville, Cairns & Mackay branches.

This role can be based from Townsville, Cairns or Mackay.

Our North QLD Area Manager will:

• Manage multiple branches to create a culture of performance excellence in all aspects of service delivery.
• Manage multiple branches to achieve budgeted profit and loss performance
• Work from/visit each branch regularly to provide management & leadership that creates a culture of high performance and service delivery.
• Undertake business development activities in order to grow existing and new business across these branches. 
• Oversee recruitment, induction and training of new staff
• Undertake a minimum of monthly supervision with all direct reports.

Key responsibilities:

• Lead the development and implementation of the communications strategy for a major transformation project across the portfolio
• Develop and implement communication strategies that enhance internal and external stakeholder engagement
• Create and deliver compelling content across various channels and mediums including staff intranet, internal emails, newsletters, Town Halls, presentations, briefings, scripts, FAQs, training materials, SMS, social media, surveys and videos
• Build and maintain strong relationships with a wide variety of stakeholders to collaborate on and identify communications opportunities
• Stay informed of industry news and developments
• Regularly analyse data and report on the success of communications initiatives, identifying opportunities for continuous improvement

Job Description:

We are currently seeking a Service Area Manager to join our team.  In this role, you will be responsible for leading a team of staff across a few sites to motivate and coach them to achieve their KPI’s.

No matter what your background is, we are looking for people with:

• Strong leadership or customer service background
• Highly energetic, driven and has initiative to work autonomously and build strategies that work.
• Ability to learn guidelines in a highly supportive environment.
• Proven team management skills
• Ability to create a strong value driven culture from a leader
• Ensure team Key Performance Indicators (KPIs) are consistently met and exceeded

Job Description:

We are currently seeking a Service Area Manager to join our team.  In this role, you will be responsible for leading a team of staff across a few sites to motivate and coach them to achieve their KPI’s.

No matter what your background is, we are looking for people with:

• Strong leadership or customer service background
• Highly energetic, driven and has initiative to work autonomously and build strategies that work.
• Ability to learn guidelines in a highly supportive environment.
• Proven team management skills
• Ability to create a strong value driven culture from a leader
• Ensure team Key Performance Indicators (KPIs) are consistently met and exceeded

What You Will Be Doing

The Service Manager - Medical Provider Relationships Team will be responsible for developing and maintaining deep, sustainable relationships with hospitals and medical providers to assist in the fast and safe return of medical information. These goals will be achieved through a relationship-based account management strategy, as well as balancing understanding of customer needs and goals with the headwinds faced by healthcare providers. Additionally, the Service Manager will lead a team of case officers focused on the quick and reliable retrieval of medical information for our customers and their clients.

Key Responsibilities include, but are not limited to:

• Developing and executing UHGs Provider Relationship strategy, assisting in delivering better outcomes for UHGs customers and their clients.
• Build and sustain relationships with healthcare providers, medical provider clinics and hospitals.
• Grow external stakeholder relationships with GP practice management software companies and advocacy groups such as the RACGP and AMA.
• Meet with UHGs key customers to share industry insights, trends, opportunities for continuous improvement, and reporting on key performance (SLAs & provider cycle times/costs) metrics.
• Represent UHG at appropriate customer and industry related events / forums.
• Provide for a positive and engaging environment for your team of Case Officers to enable their success.
• Commit to continuous innovation in how we deliver our goals and partner with medical practitioners and our customers.

A full position description is available upon request from HR on [email protected]

We currently have an exciting Full Time opportunity for National Account Manager - Personal Injury. The purpose of this role is manage and grow new and existing Personal Injury customers to enable you to achieve budgeted revenue and referral numbers per customer. 

This role can be based from either Sydney or Melbourne, to best service our key customers.

You will coordinate account management processes and operations to ensure customer satisfaction, retention and high-quality service experience with the aim to pursue new business opportunities and manage customer relationships whilst adhering to our individual customer account service level expectations.

Account Management

• Make contact at a minimum of monthly to review current cases and to explore (as relevant) Business Development opportunities.
• Visit with customer at a minimum of quarterly to review cases in person and explore (as relevant) Business Development opportunities.
• Manage all customer feedback and ensure that IPAR’s customer feedback processes are implemented
• Record all discussions, meetings, emails relevant to customer relationship in Case Manager.
• Business Development duties and responsibilities across new and existing customers.
• Develop a specific page on the intranet, on which all resources relating to that customer will be loaded. Ensure that all relevant resources to service the customer are regularly updated as changes occur. 

Quality

• Perform all work in accordance with the HWCA National Consistency Framework and regulatory requirements.
• Demonstrate commitment to the Quality Management System (QMS) by performing all tasks in accordance with IPAR’s QMS and actively supporting all IPAR employees to do this.
• Regularly review risks (internal and external) including legislative changes, to support business planning and response
• Actively identify opportunities for continuous improvement, and encourage and foster this focus organisation-wide.

Leading by example, you will support your team by motivating and coaching to deliver exceptional return to work outcomes. You will continue to develop your multidisciplinary team and provide encouragement in an inclusive and collaborative space.

Thrive in a culture where high performance is recognised, valued and celebrated. Join a fun and social team, enjoy a calendar of health &wellbeing activities, a fitness passport, exciting industry events, ongoing professional development and community volunteering opportunities amongst many other perks.

With flexible work hours and a hybrid working model; make an impact your way.

• Lead a team to deliver consistent high quality customer service evidenced through customer satisfaction, repeat referrals and achievement of SLAs;
• Identify and implement innovative operational improvements;
• Develop business and facilitate growth opportunities;
• Recruitment, induction and training of new team members;
• Participate in key account meetings and leadership forums;
• Undertake monthly supervision with direct reports;
• Drive an engaging workplace culture.

The Position:

As our Employer Engagement Manager, you will lead a team of dedicated Employment Engagement Consultants who work with our employer partners. Our Employer Engagement team play a vital role in securing employment opportunities for our clients.

This is a great opportunity to truly help shape how organisations can employ people with disability, injury or health condition. You will have the opportunity to work with employers around their diversity strategies and how to build that into their recruitment practices. You and your team will build partnerships with a large range of employers from small businesses to large corporate organisations and assist them with their recruitment needs. You will also account manage some of our key employers in your area.

About You
This opportunity would also suit somebody with a recruitment background who has a passion for diversity and inclusion. You will also understand what it takes to form real partnerships with business and provide solutions as it relates to staffing.

In addition, you will have the ability to manage and motivate high achievers in a fast paced, outcome driven environment.

Some of the duties and responsibilities include:

• Support and lead the team of Employer Engagement Consultants across WA
• Co-ordinate, drive and implement Employer Engagement Strategies statewide
• Maintain relationships with pre-existing employers and identify and develop new Employer Relationships.

We have an opportunity to join our Centralised Support Unit! Our Centralised Support Unit ensures compliance within all atWork Australia’s Employment Services Contracts is met through placements, employment and participation fund, wage subsidies and outcomes.

Reporting to the Operations Manager as a Manager - Centralised Support Unit, you will:

• Manage a remote team of consultants by establishing and communicating clear direction, set objectives and priorities, promote effective collaboration and innovative solutions.
• Drive a high performing and supportive culture to ensure all teams actively engage with Operational team members to maximise opportunities.
• Recruitment selection, oversee Induction training, and professional development of the team.
• Develop the capacity of the consultants to perform and contribute across all employment service contracts by providing leadership, coaching/mentoring, and feedback.
• Identify effective and efficient ways to streamline processes whilst ensuring compliance is met to the relevant Employment Services Contract/s.
• Ensure full compliance is met within all Employment Services Contracts by passing internal and external audits, as well as compliance with internal policies and procedures.

To execute Next Health’s strategic business objectives for designated region through people management and leadership, customer engagement - ensuring customer relationships are fostered and maintained, and ensuring continued growth and development of the Next Health business through business development activities which generate revenue growth across existing and new business, including with both customers and consultants. The Operations Manager is responsible for the quality delivery of services without compromise, and for the day to day operations of the South Australian clinical practice to ensure execution and effective delivery of quality independent medicolegal services.

This role is responsible for building key consultant relationships, identifying business opportunities for consultants, and driving and directing the consultant panel to areas of growth to achieve strategic business outcomes. The role involves managing the ongoing support and retention of Next Health consultants, supporting marketing and promotional initiatives and attend conferences, seminars, industry events, to network with existing and prospective consultants.

The Position:

We are currently seeking an experienced Service Manager to join our team in North Sydney, you will be responsible for the delivery and profitability of Disability Employment Services (DES) contracts within the relevant Employment Service Areas. Reporting to the Regional Manager, you will oversee a team of DES consultants within your designated area, as well as all relevant KPI measures. 

Key Responsibilities: 

• Ensure team Key Performance Indicators (KPIs) and contractual obligations are consistently met and exceeded. 
• Establish and communicate clear direction for the effective operations of all locations / ESAs, set objectives and priorities, promote effective teamwork and innovative solutions. 
• Develop the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities to learn through formal and informal methods. 
• Be accountable and transparent to the Regional Manager with respect to business risk, governance, contractual and financial performance. 
• Ensure placement rates are achieved across all locations / ESAs in line with approved DES budget. 
• Liaise with local community providers to build relationships to achieve direct registration pathways and represent atWork Australia at public forums and on various committees as required. 

As the Business Manager your responsibilities will include:  

• Ensure the performance of the business unit and each Team Leader meets benchmarks for state RTW outcomes.
• Implement strategies to proactively manage RTW performance in order to meet state benchmarks.
• Lead, supervise and coach team so that they undertake work in accordance with divisional priorities, policies and processes.
• Embed Managing for Excellence principles within business of regular progress reviews, annual performance appraisals and individuals meeting professional development requirements.
• Engage and lead direct reports to deliver their individual and team KPIs and develop and implement strategies to address areas of underperformance.
• Manage and monitor team resourcing and portfolios at business unit level.
• Oversee recruitment and selection and on boarding of new team members.
• Prepare business unit budget for Operations Manager (OM).
• Manage expenditure within budget and in accordance with delegations.
• Provide leadership and direction to Senior Consultants in order to meet financial performance expectations as per budget.
• Oversee and manage invoicing within the business unit ensuring sufficient documentation is completed and all billing is captured.
• Business unit to meet WorkCover accreditation requirements.
• Quality KPI to be met at business unit level.
• Demonstrate commitment to the Quality Management System (QMS) by performing all tasks in accordance with Kairros’ QMS and actively supporting all employees to do this.
• Regularly review risks (internal and external) including legislative changes, to support business planning and response.
• Perform all work in accordance with the HWCA National Consistency Framework and regulatory requirements.
• Actively identify opportunities for continuous improvement and encourage and foster this focus organisation wide.
• Actively provide feedback about the performance of the quality management system to Kairros’ Quality Management Representative.
• Routinely survey the internal and external environment to identify threats and opportunities to the business.
• Implement systems and processes to facilitate knowledge management and retention relevant to your role and the business areas you are responsible for.
• Undertake specific services assessments including worksite, functional, ergonomic, equipment, home and job analysis as required.
• Conduct initial assessments, identify RTW barriers and design/implement/monitor programs that assist injured employees return to the workforce as required.
• Develop and implement strategies to progress files and achieve high RTW rates with minimum case costs.
• Liaise with insurers, medical practitioners, employers and workers to achieve outcomes appropriate for all parties.
• Complete accurate case notes which reflect actions undertaken and any recommendations to achieve the RTW goal.

The role:

Due to an upcoming parental leave we have a fixed term 9-month opportunity as a Regional Manager with our Sydney Metro Team.

How you’ll be making an impact in people’s lives:

• Drive growth and elite business, work and wellness performance
• Continue WorkFocus’ journey towards being the biggest and best wellness and work provider in NSW
• Implement strategies to proactively manage RTW performance to meet state benchmarks
• Foster our employer-of-choice environment to ensure individuals are meeting professional development and career goals
• Actively identify opportunities for continuous improvement across the organisation
• Embed a culture that always maintains a customer focus
• Create and nurture strong outcome-driven relationships with internal and external stakeholders
• Reporting to the Area Manager of NSW

MedHealth are seeking a project manager, someone with a high level of initiative, a great communicator and collaborator, and a professional can-do approach, to join our team.

Reporting to the General Manager – MedHealth Program Office the new role will:

• Support the set-up and execution of the MedHealth Program Office, an enterprise level program office and Centre of Excellence for project management.
• Manage the delivery of key value project(s) applying our project management methodologies.
• Deliver a high standard of project governance.

Key Responsibilities:

• Partnering with Customers on co-design and solution development to meet their needs
• Account management activities including oversight of contractual service delivery obligations and acting as a point of escalation
• Developing and converting a pipeline of new opportunities
• Collaborating with the national Kairros team and broader Group functions on product innovation and implementation
• Undertaking the planning and delivery of educational and industry relevant events and social activities
• Assisting our national marketing team with content and promotion of marketing activities/tools
• Providing support for tenders, proposals and contract negotiations
• Reporting and compilation of customer performance data

Our Rehab and Return to work (RRTW) division has an exciting opportunity to join a small program team tasked with transforming our businesses across our entire lifecycle. We are currently recruiting for an experienced hands-on dynamic Change and Communications Manager for a 9-month contract (Dec 24 end). This role is integral to our program's success, focusing on crafting and executing comprehensive communication strategies, managing numerous stakeholders and adeptly managing, developing and implementing the associated changes. 

Key Responsibilities:

1. Develop and implement strategic communication plans to enhance internal and external stakeholder engagement.
2. Identify change impacts on business as a result of various program initiatives and Design, develop and Lead associated change initiatives, ensuring smooth transitions and effective adoption of business changes.
3. Collaborate with cross-functional teams to gather insights and align communication strategies with business objectives.
4. Create and deliver compelling content for various platforms, including written materials, presentations, and digital channels.
5. Build and maintain strong relationships with all stakeholders, fostering a culture of open communication and transparency.
6. Analyse business readiness and adjust strategies to meet evolving needs.
7. Provide guidance and support to team members, fostering a collaborative and innovative work environment.

You'll need to have a high level of operating agility and previously worked on various complex projects, previous healthcare or insurance experience would be advantageous.

Medhealth is an equal opportunity employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic background, people from LGBTQI community, veterans, carers and indigenous Australians. 

If you are a seasoned professional ready to make a significant impact on communication and change within the healthcare sector, we invite you to join MedHealth Australia for this exciting opportunity. 

As a Centralised Support Unit - Service Manager, you will oversee and manage a team of consultants to ensure compliance within all Employment Services Contracts is met.

This position will commence in leading our Placement Team with a clear focus of enhancing knowledge within Employment and Participation Fund, Wage Subsidies and Outcomes.

Reporting to the Regional Manager, other day duties will include

• Recruitment and selection; 
• Induction, training and professional development of the team;
• Remote Leadership – Effectively managing a remote team to enhance engagement, collaboration, and support;
• Driving a high performing culture to maximise all opportunities and achieve internal and guideline specific timeframes; and 
• Ensure full compliance with Employment Services Contract by passing internal and external audits, as well as compliance with internal policies and procedures.

Essential Skills and Experience:

• Comprehensive knowledge in the Employment Services industry (contractual obligations, guidelines, management, and performance systems).
• Demonstrated experience in managing teams and/or multiple sites in an Employment Services business; and 
• Hold a current driver's license. 

As a Centralised Support Unit - Service Manager, you will oversee and manage a team of consultants to ensure compliance within all Employment Services Contracts is met.

This position will commence in leading our Employment Fund Team with a clear focus of enhancing knowledge within Placements, Wage Subsidies and Outcomes.

Reporting to the Regional Manager, other day to day duties will include: 

• Recruitment and selection; 
• Induction, training and professional development of the team;
• Remote Leadership – Effectively managing a remote team to enhance engagement, collaboration, and support;
• Driving a high performing culture to maximise all opportunities and achieve internal and guideline specific timeframes; and 
• Ensure full compliance with Employment Services Contract by passing internal and external audits, as well as compliance with internal policies and procedures.