Total 116 job vacancies by AccorHotel

What you will be doing:

• Greeting our guests with a beaming smile and a warm attitude to make them feel welcome and recognised.
• Master our products like a pro and find those golden chances to super-size those sales!
• Explain the menu to guests, assisting those with special dietary needs or preferences as well as provide suitable assistance when making recommendations.
• Liaise with the Kitchen on special requests.
• Clear and reset tables as well as ensuring service areas are clean and tidy.
• Maintain standards of hygiene for food handling and presentation.
• Promote a safe workplace by recognising hazards and promoting general OHS practises.

About you:

• Your mission is to inject some good vibes and customer love into everything you do, all while aiming to make customers jump for joy with our top-notch service!
• A go-getter always on the lookout for new ways to enhance our guests' journey.
• Previous customer service or hospitality experience.
• Confident in managing both internal and external clients using your expertise.
• A high standard of grooming and presentation.
• The ability and flexibility to work various rostered shifts, including early mornings (5am), late evenings and on weekends.
• Your Responsible Service of Alcohol (RSA) Certificate - Victoria.

ALL about the role – what you’ll be doing:

• Ensure consistent great food production, in line with the high-quality standards
• Perform tasks within a timely manner
• Predominately working to cover breakfast and lunch shifts
• Keep all working areas clean and tidy and ensure no cross contaminating
• Assist other departments wherever necessary and maintain good working relationships
• Report maintenance, hygiene and hazard issues
• Comply with hotel security, fire regulations and all health and safety and food safety legislation
• Awareness departmental targets and strive to achieve them as part of the team
• Meet all health and hygiene requirements
• Be environmentally aware

We are looking for part-time or Food and Beverage attendants to join our team. 

What you will be doing

• Providing food and beverage service to guests in our restaurants, bar and conference spaces 
• Explaining the menu to guests, assisting those with special dietary needs or preferences 
• Maximising sales opportunities with recommendations and suggestions
• Communicating with other departments to ensure the highest level of guest service is maintained
• Maintaining clean and safe work spaces and guest areas and ensuring food safety requirements are followed

What we are looking for

• Great communication skills & presentation and confidence to engage with guests
• A genuine interest in food and beverage as well as in our local Melbourne area
• Demonstrated ability to work as part of a team
• Experience in food and beverage is preferable, but a passion for providing great guest service is what will really make you stand out!

We are looking for a passionate Pastry Chef de Partie to join our amazing Patry Kitchen team. You will work in a high-energy, fast-paced kitchen, crafting exquisite desserts and contributing to an exceptional guest experience.

• Prepare and present a variety of high-quality pastries, desserts, and baked goods, ensuring consistency and excellence in every dish.
• Collaborate with the Pastry Chef to develop and innovate new menu items.
• Ensure that all mise en place is ready and of the highest standard before service.
• Oversee the junior members of the pastry team, providing guidance, mentorship, and support.
• Ensure compliance with health, safety, and hygiene regulations in the pastry section.
• Manage stock, orders, and inventory for the pastry section, ensuring minimal waste.
• Maintain high standards of cleanliness and organization within the pastry kitchen.

We are currently seeking Demi Chef's to join our dynamic and professional team. You will be responsible for the efficient and effective operation of the Kitchen department, whilst maintaining high standards in food hygiene and quality. We're offering you a unique chance to learn exceptional techniques and work with the best produce in a dynamic and talented team. If you enjoy variety in your day and are passionate about food preparation and presentation as well as delivering quality cuisine with a flair - then this is a role for you!

• Assist with ordering necessary food items accordingly to business needs and demands.
• Prepare and present menu items showing variety and flair, within the cost margins specified by the hotel.
• Ensure strict stock rotation and minimum wastage, whereby you will be responsible for implementing and maintaining stock control procedures.
• Keep all working areas clean and tidy. Ensure all equipment is maintained, serviced and cleaned.
• Ensure consistent and quality food production
• Meet all health and hygiene requirements

The Chef de Cuisine - Banquets will oversee the culinary operations for all banquet functions, ensuring exceptional food quality, creativity, and consistency. The role requires leadership in menu design, kitchen management, and a focus on delivering outstanding banquet experiences. As a key member of the culinary team, this position is responsible for managing kitchen staff, maintaining food cost controls, and ensuring compliance with health and safety standards. The role reports directly to the Executive Chef. 

Culinary Leadership:

• Lead and manage all culinary operations for banquets, including food preparation, cooking, and presentation.
• Design and implement creative and innovative banquet menus that reflect seasonal produce and local ingredients.
• Ensure consistent high-quality food standards and presentation for all banquet functions and events.

Kitchen Management:

• Supervise and train kitchen staff, fostering a positive and productive work environment.
• Manage kitchen operations to ensure smooth and efficient service during banquet events.
• Oversee food inventory, ordering, and stock control in line with budgetary guidelines.

Food Safety & Compliance:

• Ensure all kitchen operations comply with food safety and health regulations.
• Maintain strict hygiene, cleanliness, and safety standards in the kitchen.
• Implement and maintain food handling procedures.

Budget & Cost Control:

• Work closely with the Executive Chef to monitor food costs, waste, and portion control.
• Assist with managing kitchen budgets and labor costs, ensuring profitability for banquet operations.
• Ensure timely ordering of ingredients while adhering to cost and quality guidelines.
• Scheduling and managing workforce rostering for banquet kitchen operations. 

Collaboration & Communication:

• Collaborate with the Events sales and Banquet teams to ensure seamless execution of events and customer satisfaction.
• Communicate effectively with the front-of-house team regarding menu items, dietary requirements, and special requests.
• Participate in client meetings to discuss menu ideas and accommodate personalized preferences.

About you

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

What you will be doing?

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.

What you will be doing?

• Assist the Night Manager in cross checking and balancing work completed during the day for all outlets on a shift basis.
• Ensure the highest level of customer service is offered and maintained at all times to all guests.
• Provide efficient service for guest registration and departure.
• Maintain accurate guest accounts and provide accurate, helpful information.
• Maintain strict security procedures to ensure guest confidentiality and safety

About you

• Previous Night Auditor experience preferable.
• Strong knowledge of Opera PMS.
• Exceptional grooming, presentation and communication skills.
• An ability to work night shifts across a 7 day roster.
• An open, unrestricted driver's licence.
• Responsible Service of Alcohol Certificate – Victoria.

The Guest Service Agents are the first and last impression at the hotel. The position is responsible for ensuring exceptional service is provided to guests at all times, making guests feel both welcome and comfortable. Secondary to this, the role is responsible for ensuring the front office premises are safe, clean and comfortable for guests.

Key duties include:

• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and features
• Check guests in and out of the Hotel
• Handle guest enquiries and provide information and assistance
• Collect payment of accounts and issue invoices accordingly
• Communicate with other departments to ensure relevant information is communicated between departments
• Assist in maintaining a safe and secure environment for guests

We have an outstanding opportunity to join our Front Office team as a Duty Manager! 

The role reports directly to the Front Office Manager and to the Director of Operations your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments as required
• Management of roster, costings and forecasting
• Professional development of Guest Service Agents to ensure strong succession planning
• Involvement in and management of setting KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.
• You are naturally a confident person who is able to approach people and initiate conversation.
• You are able to manage your time and can handle juggling numerous tasks at once and have experience. 

At the Pullman Melbourne on the Park, we are seeking a dynamic people person who has a keen eye for detail to join our Front Office Team as a Night Auditor on a Part Time basis.

You will:

• Assist the Night Manager in preparing all overnight reports & cross checking and balancing of daily transactions for all outlets.
• Maintain accurate guest accounts and provide precise, helpful information
• Provide efficient service for guest registration and departure
• Offer and maintain highest level of customer service to the guests at all times
• Ensure safety of all guests and employees 
• Carry out tasks as specified on Night Auditor checklist

• Support and collaborate with the team to produce high quality menu items
• Assist the team in demonstrating flair to brainstorm and create new items for our guests
• Ability to interpret clients needs and act according to that
• Actively promote and participate in teamwork and positive communication with the kitchen and other departments
• Cultivate a positive work environment where learning and personal development is celebrated
• Ensure food standards, preparation, presentation and cooking techniques are established and monitored to meet Sofitel Brand Standards guidelines
• Ensure highest level of hygiene is practised to meet Health & Safety regulations and HACCP food preparation guidelines
• Ensuring food safety logs and requirements are met at all times  
• Work with and coordinate the work of Apprentice Chefs in the preparation and production of food as required. 
• Ensure strict stock rotation and minimum wastage, whereby you will be responsible for implementing and maintaining stock control procedures. 
• Ensure all equipment is maintained, serviced and cleaned.

What you will be doing

As the leader of our kitchen team, you will be responsible for all kitchen operations in the hotel and will be working closely with the Food & Beverage and Sales & Conferencing teams.  You will have the opportunity to share ideas, introduce new processes and develop your management skills within a supportive leadership team. This role would suit an experienced Sous Chef, ideally with hotel experience. We are offering a competitive salary in the range of $90,000 to $95,000 depending on your skills and experience.

Key duties include:

• Running the kitchen on a day-to-day basis with hands-on cooking and food preparation intrinsic to the role
• Developing and mentoring a small team of chefs at various stages of their careers and always acting as a role model
• Menu planning and costing - we change our a la carte menus seasonally and your creativity will be important to the success of our menus
• Liaising with our sales and food & beverage managers to maintain and enhance service and product standards
• Rostering staff and controlling labour costs
• Maintaining safe workplace and food safety standards to a high level
• Monitoring cleaning schedules and chemical control
• Ordering and controlling stock and managing suppliers and invoices

To be considered for this role, you must have full Australian work rights. We are unable to sponsor or take over sponsorship of an employment visa. 

Sofitel Melbourne on Collins is seeking an In-room dining Attendant to join the team. The attendant must be passionate and vibrant hospitality professional who are eager to greet guests from across the world.

Your vibrant, accommodating personality combined with your creativity and flair will engage guests and ensure they enjoy an experience that will exceed their expectations.

KEY RESPONSIBILITIES

• Use Micros to place orders and liaise with the outlet kitchen teams on special requests

• Maintain standards of hygiene for food handling and presentation

• Be confident in delivering the orders to the guest rooms

An amazing opportunity has become available for a dynamic and experienced Conference & Events Supervisor to join our team. You will have exceptional customer service skills and ability to work in a fast-paced environment. 

Main responsibilities will include:

• Ensure efficient, friendly and professional food and beverage service is provided to all guests.
• Supervising and mentor C & E team members, provide guidance and support to ensure high standards of performance and service. 
• Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment
• Be actively involved in the day-to-day operations of the event spaces
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.  
• Stocktaking and controls of beverage throughout the events operations 
• Ensure operations are in accordance with its Liquor License
• Responsible Service of Alcohol requirements 

We are currently seeking a full time Reservations Manager to lead our fantastic reservations team. Reporting directly to our Commercial Director, this role will see you ensuring that the correct procedures are used in receiving, processing and confirming hotel reservations, working closely with our Director of Revenue in ensuring maximum yield.

Particular responsibilities will include: 

• Lead and support the reservations team, providing guidance and resolving queries.
• Respond promptly to reservation requests, ensuring accurate recording in the system.
• Maintain the Opera Reservations system, updating rates, availability, and mail messages.
• Review no-shows and provide follow-up details to the Assistant Manager.
• Ensure all reservations are up to date in the Property Management System (PMS).
• Verify regular client reservations for accuracy and quick check-ins.
• Monitor occupancy, apply stop-sell in PMS when needed, and inform relevant departments.
• Manage group reservations, ensuring accuracy in rooming lists and special requests.
• Reconfirm arrivals and pass necessary information to the Front Desk.
• Maintain and update guest history, sharing insights with management.
• Anticipate busy periods, manage allotments, and ensure proper utilization.
• Apply yield management practices and participate in monthly strategy meetings.
• Verify rate manuals and ensure accuracy of rates in the system.
• Collaborate with sales to forward leads and provide feedback on corporate markets.
• Ensure open communication between Front Office and Reservations teams.
• Complete daily tasks such as filing, correspondence, and reporting.
• Adhere to Emergency Communication protocols for media inquiries.
• Perform other duties as assigned by the manager.

About you:

• You are a creative team-player looking for an opportunity to showcase your creativity. You are comfortable working in fast paced environments and always deliver the best experiences to your guests.
• Knowledgeable preparing and storing pizza dough and pizza sauces.
• Have experience handling the pizza oven.
• You are trade qualified and available to work varied shifts, including early mornings, late evenings, weekends and public holidays.

What you will be doing:

• Supporting the kitchen team with daily operational aspects of the Kitchen and related venues, including conference and events.
• Maintain strict hygiene and safety procedures.

As Front Office Manager you will be responsible for inspiring the Front Office team to create unique guest experiences whilst managing the day-to-day operations of Front Office.  This role is a hands-on, people focused, and requires a person who can help lead the team in driving a guest-obsessed culture

What you will be doing?

• Lead and manage all aspects of the Front Office department and ensure all service standards are followed with friendly and engaging service.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Maximize rooms revenue through participating in yield management meetings and implementing support agreed upon Revenue Management strategies and practices.

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required.
• Prior experience working with Opera or a related system.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance.

We are looking for an experienced Front Office Duty Manager who has a passion for engaging with and assisting guests and colleagues.  You will be assisting the Front Office Manager in the daily management of the department, leading the work of the Front Office team members and ensuring the efficient and effective operation of the department.  This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group.

Your responsibilities will include:

• Working operationally at Reception assisting guests with enquiries, check in, storage of luggage and general information about the hotel and local area
• Supervision, support and training of Front Office team members to ensure standards and procedures are followed
• Ensuring that all company and department policies and procedures are followed
• Promptly handling guest complaints and feedback in a professional manner
• Completion of reports, conducting shift handover, ensuring all accounting practices and processes are completed, and administration duties as required
• Work closely with the Reservations, Sales, Food & Beverage and Housekeeping teams to ensure guest expectations are met
• Encourage and foster an environment of open communication across departments

About you:

• You are a creative team-player looking for an opportunity to showcase your creativity. You are comfortable working in fast paced environments and always deliver the best experiences to your guests.
• You are trade qualified and available to work night shifts across a 7 day roster.

What you will be doing:

• Supporting the kitchen team with daily operational aspects of the Kitchen and related venues, including conference and events.
• Maintain strict hygiene and safety procedures.

What we're looking for

You are an enthusiastic and motivated individual ready for the first step into your HR career. You are a multi-tasker and can work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update the team on your various projects.

What you will be doing?

As a Talent and Culture Coordinator, you will undertake a dynamic role that encompasses the coordination of Talent and Culture duties. You will process day-to-day administration of the department in an accurate and timely manner.

You are a Canva super star, using your creative side to promote our team's activities and events. You have a proactive approach and are always looking at elevating our team members experience. 

This role reports directly to the Director of Talent & Culture. It is a part-time role, working two days per week. 

Reporting to the Executive Assistant Manager, you will be part of the hotel leadership team and will be responsible for managing maintenance and compliance functions with a hands-on approach. We are looking for someone with a focus on the guest experience and with good organisational and communication skills and previous experience in a hotel environment will be highly valued.  We are offering a salary in the range of $85,000 to $90,000 depending on your skills and experience. 

Keys duties include: 

• Prioritise and carry out maintenance as requested to ensure the smooth running of the hotel operation, including general repairs & maintenance to the property 
• Plan and carry out preventive maintenance throughout the hotel to ensure standards are maintained to enhance our guest experience 
• Ensure compliance standards are met in aspects of building, equipment, energy consumption, water, contractors, environmental and other brand programs. 
• Support and liaise with any contractors within the hotel ensuring their work is to the standard required by the company and manufacturer specifications, and oversee contractor induction and compliance with legal and hotel requirements 
• Oversee the hotel safety &security systems, including fire prevention measures 
• Be actively involved in the health & safety of our guests and our team members 
• Develop and implement effective strategies and solutions to improve energy management, water management, waste management and conservation  
• Manage capital expenditure projects 

A unique opportunity exists for an experienced hospitality professional with exceptional guest focus to manage the team and operations of our exquisite Club Sofitel Lounge.

Lead the Club Sofitel Operations in providing exceptional Food and Beverage offerings to our most loyal and distinguished guests.

Blending Rooms knowledge with Food and Beverage services, this role requires you to mix both disciplines to ensure effective management of the department to ensure an unparalleled guest experience.

Establish standards, expectations and metrics to ensure the team and operation perform at the highest level to exceed the expectations of the guest.

Target profitability for the business whilst maintaining high standards

Create and maintain business reports reflecting operational movement

Ensure that strategies, policies, standard operating procedures and practices are formulated and ensure that effective conflict resolution enables meeting financial and service quality targets

What we are looking for:

Someone looking to share their passion about food and exceptional experiences. You are a team player capable of leading the kitchen team in the absence of the Executive Chef.  You are resourceful, organised, attentive to detail and results-driven. 

What you will be doing:

• Inspiring the kitchen team, leading by example to ensure our customers have a genuinely unforgettable dining experience.
• Driving sales, bookings and upselling.
• Staff rostering.
• Managing stock control.
• Creating promotions and events to drive revenue.
• Recruiting, on boarding, training, rostering, coaching, motivating and managing team members.

• Assist with the roll out of all the hotel’s marketing strategies, campaigns and projects
• Support delivery of integrated marketing campaigns including development and management of project timelines, co-ordinating the development of marketing materials, and liaising with internal stakeholders as well as external agencies
• Create strong campaigns for social media, promotional events and marketing materials for internal and external communications
• Create compelling and impactful materials to promote competitions and promotions
• Complete campaign trackers weekly, including Post Campaign analysis reports in collaboration with the Marketing Manager
• Create and develop creative briefs for third-party content creators and production teams
• Should have an eye for creativity and visual aesthetic, knowledgeable in using a camera for in-house photography
• Together with the guidance of the Marketing Manager, build a strong promotional calendar across all products/outlets with clear objectives and activities that support business goals