As Front Office Manager you will be responsible for inspiring the Front Office team to create unique guest experiences whilst managing the day-to-day operations of Front Office. This role is a hands-on, people focused, and requires a person who can help lead the team in driving a guest-obsessed culture
What you will be doing?
- Lead and manage all aspects of the Front Office department and ensure all service standards are followed with friendly and engaging service.
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
- Maximize rooms revenue through participating in yield management meetings and implementing support agreed upon Revenue Management strategies and practices.
Your experience and skills include:
- Service focused personality is essential and previous leadership experience required.
- Prior experience working with Opera or a related system.
- Proven ability to build and maintain good relationships with all stakeholders.
- Communicate thoughts, actions and opportunities clearly with strong networking skills.
- Ability to lead by example, believe in a strong team culture and set the scene for high performance.
