We are looking for an experienced Front Office Duty Manager who has a passion for engaging with and assisting guests and colleagues. You will be assisting the Front Office Manager in the daily management of the department, leading the work of the Front Office team members and ensuring the efficient and effective operation of the department. This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group.
Your responsibilities will include:
- Working operationally at Reception assisting guests with enquiries, check in, storage of luggage and general information about the hotel and local area
- Supervision, support and training of Front Office team members to ensure standards and procedures are followed
- Ensuring that all company and department policies and procedures are followed
- Promptly handling guest complaints and feedback in a professional manner
- Completion of reports, conducting shift handover, ensuring all accounting practices and processes are completed, and administration duties as required
- Work closely with the Reservations, Sales, Food & Beverage and Housekeeping teams to ensure guest expectations are met
- Encourage and foster an environment of open communication across departments
