Total 190 job vacancies by AccorHotel

The Front Office All Rounder's are the first and last impression at the hotel. They are the central point of contact for guests and can really transform a stay into an experience. While the role includes check-ins, check-outs and valet parking, the real excitement comes from creating friendships with guests and creating memorable moments.

Whilst at Pullman you will be reporting to the Rooms Division Manager you will be responsible for exceptional customer service to our guests and residents by responding to their requests promptly. In this role you will be required to utilise the hotel PMS to accurately process and input all reservation types. You will respond to guest calls promptly ensuring an outstanding guest experience and will maintain a positive selling approach to maximise yield in both occupancy and rates. You will be required to maintain a high level of professionalism at all times, ensure guest confidentiality, and follow procedures and processes in regards to credit and cash transactions.   

The Front Office All Rounder's are the first and last impression at the hotel. They are the central point of contact for guests and can really transform a stay into an experience. While the role includes check-ins, check-outs and valet parking, the real excitement comes from creating friendships with guests and creating memorable moments.

Whilst at Pullman you will be reporting to the Rooms Division Manager you will be responsible for exceptional customer service to our guests and residents by responding to their requests promptly. In this role you will be required to utilise the hotel PMS to accurately process and input all reservation types. You will respond to guest calls promptly ensuring an outstanding guest experience and will maintain a positive selling approach to maximise yield in both occupancy and rates. You will be required to maintain a high level of professionalism at all times, ensure guest confidentiality, and follow procedures and processes in regards to credit and cash transactions.   

At Ibis Sydney Darling Harbour, we are seeking a dynamic and energetic people person to join our busy Front Office team as a Casual All-Rounder and assist in delivering a high level of customer service at all times. This role will include exposure to all areas of the Front Office function.

• Provide quality service to all guests by responding to their requests promptly, efficiently and courteously during check in, check out and for the duration of their stay
• Attend to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis

Reporting to our Head Chef you will be responsible for food preparation for our breakfast buffet. You will be required to maintain a clean and hygienic work environment, whilst ensuring a high-quality product. In this role you will be responsible for strict stock rotation and minimum wastage. You will be responsible for organising the Breakfast Buffet section and will need to ensure it runs efficiently and productively. You will be required to monitor stock daily, and advise the Head Chef of product requirements in advance.

Do you have a passion for hospitality and making memorable connections?

Come join our Front Office team!

You will be the face of the hotel and are responsible for all guest interactions, queries and requests that come through the Porter House reception desk. The successful applicant will assist the Manager on Duty in ensuring a smooth and seamless front office operation and exceptional guest experience. 

We need you to be passionate about what you do, willing to give it your all and have a strong work ethic. We also need you to be available and willing to work a rotating roster of morning, evening and overnight shifts if required.

The Accor Salter Brothers Hotel Portfolio is on the look out for our next Assistant Financial Controller. Based centrally in Sydney our Portfolio of hotels spans across four states. If finance is your expertise this is a great opportunity for someone looking to expand and stretch that expertise.

What you will be doing :

• Manage the day-to-day Hub finance operations of the SB2 Portfolio of hotels.
• Develop and monitor all financial SOPs for the Hotel with a view to improving  and streamlining procedures.
• Train, develop and manage the Finance team ensuring compliance, accuracy, and financial integrity at all levels.
• Cooperate with all other departments offering support information on finance matters as required.

Swissôtel Sydney, part of Accor’s Premium brands, have an exciting opportunity for a highly motivated, driven and ambitious Associate Director of Sales with a focus on the Corporate market to complete our Sales & Marketing Team.  

Reporting to the Commercial Director, the Associate Director of Sales will drive the Corporate sales strategy of the hotel, maximise revenue opportunities and achieve a reputation as a market leader in the industry. 

Responsibilities and duties (but not limited to):

• Develop, maintain and manage strong relationships with key clients to ensure market share growth across the Corporate market
• Work closely with the Commercial Director to achieve corporate rooms revenue and meetings budgets
• Utilise all resources to identify and assess new business opportunities
• Set and deliver strategy in conjunction with the leadership team to ensure annual corporate room night/revenue objects are exceeded
• Implementation of sales call plan to promote the growth of existing accounts
• Conduct famils and appropriate treatment of VIP clients to establish relationships and maximise all sales opportunities 

As a Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to the next level.

Reporting to the Operations Manager, this role will be responsible for the following:

• Manage Platform 818 Restaurant, Eve’s Bar, Room Service, Conferencing & Events to ensure quality and efficient service and standards whilst delivering a memorable guest experience.
• Review and analyse the daily operational needs maintaining beverage, labour, product and expenses on budget.
• Develop, implement and maintain quality standards for all Food and Beverage outlets, including the supervision and direction of the Food and Beverage team.
• Work closely with the Executive Chef and kitchen team to ensure Food and Beverage service is an exceptional guest experience.
• Recruit, manage, train, develop and inspire the Food and Beverage team.

Reporting to the Venue Manager, you will:

• Be responsible for supporting the Venue Manager in supervising the daily operations and team members of the Brewery Bar + Kitchen.

• Play a key role with major event activations, coaching and supporting team members and ensuring compliance across our beverage, gaming and restaurant areas.

Conveniently located in the Heart of the Sydney CBD and newly rebranded Novotel Sydney City Centre are looking for a Front Office Team Leader. This would be a great opportunity for an experienced Guest Service Agent looking to take on the next step in Front Office. 

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Take the lead and guide the front office’s day-to-day operations with expertise
• Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations in the restaurant, delivering food and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program   

• Ensure baking of pastries and croissants and set up for various breakfast buffet stations.
• Ensure production and presentation pastries and cakes for our lobby bar meet standards set
• Knowledge of all Pastry methods involved in the preparation of items produced in Pastry Kitchen.
• Maintain open communication between Pastry Kitchen and other departments within the Hotel.
• Ensuring food standards, preparation, presentation and cooking techniques meet Sofitel Brand Standard and are maintained at that level.
• Ensuring the highest possible standard of hygiene is practiced and maintain to meet Work Health & Safety regulations and HACCP food preparation guidelines.
• Accountable for the cleanliness and maintenance of all equipment, counter tops, and shelves.
• Cultivate and maintain a positive work environment where learning and personal development are benchmarks by which quality improvement is driven.
• Any other duties assigned by your manager.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

Your Opportunity

• Execute painting tasks efficiently and with great attention to details.
• Carry out preventive maintenance throughout the hotel to ensure Hotel standards are exceeded for overall guest comfort.
• Assist the Chief and Assistant Chief Engineer in the day to day operation of
  the maintenance requirements of the hotel.
• Assist in the keeping up to date records on the repair and maintenance of
  plant and equipment.
• On completion of daily rounds sign off any relevant section of the
  Maintenance Manuals.
• Prioritise and carry out maintenance as requested by Departments on a daily basis to ensure the smooth running the hotel.
• Prepare surfaces for painting, including patching, sanding, priming in guest
  rooms and BOH. 
• Report back to relevant department Manager, Manager on Duty or Front
  Office the completion, or delay, of any task that is guest related.
• Follow established safety rules, WH&S regulations and maintains a safe and
  clean environment.
• Be available to carry out emergency maintenance work outside of normal working hours, as required.

Reporting to the Precinct Conference & Events Sales Manager, the Conference & Events Coordinator is responsible for, but is not limited to;

• Coordinating events which includes liaising with the client, preparing & distributing banquet event orders and following the hotel billing and follow up procedure
• Conduct and host site inspections with clients & suppliers including follow up.
• Build relationships with contracted clients and upsell additional products and services.
• Liaise with the Hotel operational teams to ensure exceptional service & successful events are achieved.
• Responsible for pre-event and post event invoicing. Post event invoices to be issued next business day of event completion.
• Handle incoming telephone calls and follow through using own initiative.
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Coordinate and host familiarisation and site inspection activity including follow[1]up.
• Maintain effective communication with the Conference & Events Manager providing market intelligence on a regular basis and understanding of competitor strengths weaknesses and ongoing sales activities.
• Maintain existing customer base to ensure their business is retained by building and developing relationships.
• Adhere to Hotel’s rate structure with variations approved by the Conference & Events Sales Manager
• Use of Delphi to accurately record all client requirements including all related block activities.
• Relay any relevant information to management and operations team

The Talent and Culture Executive for Food and Beverage, will provide an advisory service to the Food and Beverage outlets located on Level 2 and Level 5 of the Sofitel property.  Your role plays a critical role  in the development and implementation of the people plan to support the business in achieving its strategic goals through increased operating performance, improved employee engagement, developing and focusing on people capability and providing effective change management.

• Provide warm and welcoming service to all guests. 
• Ensure tables and service areas are kept clean and tidy.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Maintain all areas and equipment.
• Observe all hygiene, safety and security procedures, ensuring that all hazards are reported.
• Explaining the menu and drinks list to guests, assisting those with special dietary needs or preferences as well as provide knowledge when making recommendations.
• Mix and serve drinks and food items to tables.
• Liaise with the Kitchen on special requests.
• Maximise sales opportunities by upselling items.
• Placing orders through micros ensuring accuracy whilst ordering.
• Clear and reset tables as well as ensuring service areas are clean and tidy.
• Maintain standards of hygiene for food handling and presentation.
• Promote a safe workplace by recognising hazards and promoting general WHS practises.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

• Performs services and treatments pertaining to the Beauty/Spa Therapist classification; facial treatments, body treatments, body massages including aromatherapy massage, deep muscle massage, and any other Spa treatment offered.
• Recommends wellness-inducing lifestyle practices, as well as home care (retail) to guests following a thoughtful evaluation of their wellbeing based on Consultation Form and observations made during treatment.
• Acts responsibly at all times in relation to personal safety along with the safety of colleagues and guests of the spa.
• Builds rapport with guests, actively establishing genuine emotional connection to create a loyal clientele.
• Maintains and proactively updates own knowledge of all treatments, wellness journeys and any current promotions. 
• Acts as the In House Trainer for the Therapist team, assisting with product and procedures.
• Liaises with official partner brand trainers to ensure updated protocols are observed and product knowledge is up to date. 
• Assists with the recruitment, induction, training, and supervision of all Spa Therapists as per Sofitel Spa service standards and operational protocols.
• Creates list of operational tasks for the Therapist team to conduct during slow periods.
• Is aware of staff moral and councils where necessary, attempting to resolve grievances as quickly as possible. 
• Assists in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
• Ensures product usage adheres to established treatment protocols, training Therapists to minimising wastage. 
• Conducts regular standard tests and room checks on Therapists, keeping records to assist in accurate rewards based on Spa Incentive Programme.
• Maintains an understanding of the functions of other departments and how these interlink with the spa. 

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

As 2IC, you will be leading the team throughout the daily operations of our busy airport hotel. This role allows the individual the ability to lead all aspects of the hotel business; Front Office, Reservations, Night Audit, Housekeeping, Engineering and Food & Beverage.

Working closely with the Hotel Manager this is a great opportunity to collaborate with a supporting leader in preparation for the next step in your career.

What You Will Be Doing:

• Leading the team alongside the Hotel Manager which will include assisting with AM and PM coverage
• Assisting the departments within the hotel when needed – kitchen, housekeeping, night audit, maintenance & front office operations
• Day to day you will be overseeing reception operations; from checking in guests to handling member queries as well as making sure all aspects of the hotel are flowing smoothly
• Back of house responsibilities include the of completing administrative tasks such as rosters, reporting etc.
• Supporting, nurturing and empowering our Heartists through the daily operations and their own hospitality journey
• Delivering on project implementation with ideas to improve the hotel, customers experience and the workplace culture
• Bring your own uniqueness to the role

Reporting to our Executive Chef you will be responsible for food preparation for our breakfast buffet, Pumphouse Sydney, in room dining, and function service. You will be required to maintain a clean and hygienic work environment, whilst ensuring a high-quality product. In this role you will be. To utilize food handling techniques that are in line with current Health and Hygiene regulation You will be responsible for organising an assigned section and will need to ensure it runs efficiently and productively.

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.
• Complete the daily shift check list, referring any items that require follow up to the Front Office Supervisor or Duty Manager.
• Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
• Be versed in the VIP arrivals and special requests for the day. 
• Be aware of group activity and crew movements, liaising closely with the Front Office Supervisor and/or Duty Manager, and assisting as required to prepare for such activity. 
• Have extensive knowledge of the Opera Front Office system with respect to reservations, check in, cashiering and check out.
• Be fully versed in the Front Office cashiering system, balancing each shift and resolving outstanding items.
• Have an extensive knowledge of the hotel services and facilities. 
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge.

Reporting to our Executive Chef you will be responsible for food preparation for our breakfast buffet, Pumphouse Sydney, in room dining, and function service. You will be required to maintain a clean and hygienic work environment, whilst ensuring a high-quality product. In this role you will be responsible for strict stock rotation and minimum wastage. You will be responsible for organising an assigned section and will need to ensure it runs efficiently and productively. You will be required to monitor stock daily, and advise the Sous Chef of product requirements in advance.

As our full-time Talent & Culture Administrator, you will report to the Talent & Culture Business Partner, and be responsible for assisting the Talent & Culture department by:

• Supporting administrative functions across all aspects of the department and company software programs, including but not limited to visa checks, invoicing, managing employee files, contract generation, recruitment and policies
• Ensuring compliance with regards to employee qualifications and maintenance of employee files
• Administering employee reward and recognition programs
• Supporting team members' welfare, and contributing to a positive culture within the hotel

What will you be doing?

• Ensure vendor information is up to date in A/R module.
• Ensure invoices processed in the A/R ledger are coded with appropriate supplier and general ledger account codes.
• Reconcile suppliers’ statement of account and follow-up for any missing  invoices.
• Regularly monitor the A/R ageing report and follow up on any credit notes/missing invoices.

In this role, you will:

Assist the Executive Chef and Executive Sous Chef in the supervision of the kitchen chefs, cooks and stewarding team.

Manage food preparation and production to deliver innovative and inspired dishes aimed to exceed customer and guest expectations

Ensure food standards, preparation, presentation and cooking techniques are established and monitored to meet set guidelines

Ensure the highest standard of hygiene is practiced and maintained to meet Health & Safety regulations and HACCP food preparation guidelines

Drive training, growth and development of kitchen Team Members of a lower level, ensuring consistent leadership is demonstrated in the kitchen during service periods

Together with senior chefs and restaurant leads, design menus for special offering with expectation to capture both in-house as well as the local community.

Reporting to the Director of Reservations and Revenue, the Reservations Manager is a key player in managing inventory of Pullman, Novotel and ibis Sydney Olympic Park with 545 rooms in total. 

You will passionately train and lead our team to success, whilst ensuring the smooth running of the day to day operations for the Reservations department.

We are looking for someone who has the ability to lead and motivate a team, and has the skills to work closely with other departments to ensure our Hotels meet their objectives.

Reporting to our Food & Beverage Operations Manager you will be responsible for assisting guests, and creating an amazing experience for all of our patrons. You will be expected to have knowledge of our food and beverage lists, and be able to provide recommendations and suggestions to our patrons. Having your RSA will be required, and knowledge of safe handling of food and beverage is also essential.