- Performs services and treatments pertaining to the Beauty/Spa Therapist classification; facial treatments, body treatments, body massages including aromatherapy massage, deep muscle massage, and any other Spa treatment offered.
- Recommends wellness-inducing lifestyle practices, as well as home care (retail) to guests following a thoughtful evaluation of their wellbeing based on Consultation Form and observations made during treatment.
- Acts responsibly at all times in relation to personal safety along with the safety of colleagues and guests of the spa.
- Builds rapport with guests, actively establishing genuine emotional connection to create a loyal clientele.
- Maintains and proactively updates own knowledge of all treatments, wellness journeys and any current promotions.
- Acts as the In House Trainer for the Therapist team, assisting with product and procedures.
- Liaises with official partner brand trainers to ensure updated protocols are observed and product knowledge is up to date.
- Assists with the recruitment, induction, training, and supervision of all Spa Therapists as per Sofitel Spa service standards and operational protocols.
- Creates list of operational tasks for the Therapist team to conduct during slow periods.
- Is aware of staff moral and councils where necessary, attempting to resolve grievances as quickly as possible.
- Assists in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
- Ensures product usage adheres to established treatment protocols, training Therapists to minimising wastage.
- Conducts regular standard tests and room checks on Therapists, keeping records to assist in accurate rewards based on Spa Incentive Programme.
- Maintains an understanding of the functions of other departments and how these interlink with the spa.
Benefits, Rewards, Motivations
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.
