Total 122 job vacancies by AccorHotel

At Mövenpick Hotels we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heart-warming moments and are looking for a part-time Night Auditor who wants more than just a job. Come, share your passion and start your journey with us!

As a Night Auditor you will be a critical part of the night operations of the hotel and be responsible for creating a warm and personalised welcome experience for our guests overnight. In the absence of management, you will also ensure that the general safety and security of guests, staff and the property is maintained at all times.

Your expertise will enable you to provide VIP service to our guests.  Your typical duties will include but won't be limited to:

• Welcoming our late arrival guests and farewelling our early departures.
• Managing daily reconciliation of hotel outlets and completing daily revenue postings.
• Preparing and distributing relevant reports to inter departments.
• Managing and confirming reservation details and accounts for in-house guests’ details ensuring all details are recorded accurately.
• Collating paperwork for departures and coordinate with the Front Office team.
• Providing supervision and support to the Front Office team and other departments when required.
• Responding to guest enquires and requests in a timely manner.
• Ensuring an effective handover of issues is conveyed at the start and end of each shift between Night Audit, Concierge and Reception.
• Maximising guest satisfaction as well as the safety and security of the property.
• Attending to guests requests efficiently and effectively in order to ensure total customer satisfaction.

We are seeking a highly experienced and passionate Portfolio Director of Talent and Culture to work on a Full Time basis. You will be responsible for managing all aspects of the human resources function and supporting the growth and development of the team with a hands on approach.

Keys duties include, but are not limited to the following:

• Reporting to the Portfolio General Manager, you will collaborate with the Leadership Team to provide  guidance, motivation & advice on all HR related matters
• Drive Team Member Engagement and promote a positive culture
• Develop and continually review HR strategy on learning & development, engagement, recruitment / retention,  rewards & recognition, workforce planning & people initiatives
• Act as a trusted advisor and provide advice in the resolution of issues including performance management, grievances, investigations, role changes and remuneration reviews
• Complete HR reports and projects

• Demonstrate ‘ownership’ of the outlet through commitment to the following areas of responsibility:
• Through the Chef de Parties and Kitchen Brigades hands on supervision of the food service operations on a day to day basis.
• Ensure food standards, preparation, presentation and cooking techniques meet hotel standards and maintained at that level.  Work with the kitchen brigade and take corrective action where appropriate if standards are not met.
• Strive continually for innovative, quality, value for money food, which is presented and served in the most complimentary way.
• Collate, photograph and cost all recipes.  Ensure they are followed accurately, and to the Hotel standards. Food is to be checked and tasted at all times and at the beginning of every service to check for freshness and quality.
• Cultivate a positive work environment where learning and personal development are benchmarks by which quality improvement is driven.
• Work closely with the front of house team to meet food and beverage operational objectives.
• Co-ordinate the weekly food requirements with regards to purchasing with consideration for delivery times, shelf life, forecasted sales and storage capabilities.
• Co-ordination of the stewarding team to meet the kitchen’s requirements.
• Ensure that all kitchen staff are fully briefed prior to commencing their shift.  Delegate duties to the shift Kitchen Brigade so all aspects of the shift are covered promoting a team working environment.
• Encourage Kitchen brigade to be aware of market needs and trends so their product meets these requirements.
• Take responsibility to ensure all required tasks and delegated projects are completed accurately and within given time frames.

• Operate as part of the Kitchen team in the pastry section with the highest level of professionalism and organisation.
• Work within the pastry section and take corrective action where appropriate and within company guidelines if standards are not met.
• Complete tasks in the production of pastries and desserts under the direction of the Restaurant Chef as required.
• Ensure food standards, preparation, presentation and cooking techniques are established and monitored to meet Sofitel Brand Standard guidelines and maintained at that level.
• Meet and exceed guest expectations, enabling the Food and Beverage operation of each department to be recognised as purveyors of consistent, quality and value for money cuisine.
• Assist with training Commis Chefs and apprentices to desired standard this includes full working knowledge of the section and department.
• Ensure the highest possible standard of hygiene is practised and maintained by the pastry section within the kitchen team to meet Health & Safety regulations and HACCP food preparation guidelines.

About you

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

What you will be doing?

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.

Joining the commercial heart of our hotel and reporting to the Event Planning Manager, you will: 

• Organisation of secured conference & events business, from point of event confirmation through to post event follow up
• Develop successful professional relationships with clients and maintain effective and timely communication 
• Preparation of Event Planning documents as required – including Request for Information, Event Orders, Invoices & Floorplans
• Ensure progress deposits and final accounts are invoiced and payments received in a timely manner, complete billing and post charges for each event
• Coordinate between Conference & Events and operational departments to ensure preparations for conferences have been made
• Coordination and Hosting of site inspections, pre-conference meetings and post conference reviews with clients
• Proactively seek feedback from in house and past event clients to ensure client satisfaction and to generate repeat business

Joining the commercial heart of our hotel team and reporting to the Director of Sales, you will be part of a team responsible for the planning of group reservation bookings including conference & events, sporting, corporate, special event, inbound and ad-hoc groups. You will work with our Sales and Planning teams and clients to group reservations are planned effectively and efficiently and your responsibilities will include: 

• Management of group room blocks and rooming lists
• Handle group accommodation queries and special requests 
• Manage Hotel inventory with relation to Group Reservations 
• Prepare group information and briefing for relevant Hotel departments
• Proactively seek and address feedback from clients and develop ongoing client relationships
• Quoting and securing group accommodation from non-catered groups and managing contracting, billing and handover for these groups 

Working with a dedicated team, you will utilise your strong relationship and administrative skills; collaborating with other departments to build and maintain partnerships with our existing / potential guests and clients to drive results.

We are looking for enthusiastic and friendly customer service extraordinaries who will be in an ‘all-rounder’ type role. Responsibilities include duties relating to:

• Hotel Porter including Valet Parking (a current driver's license is essential)
• Guest Communications (including internal and external phone calls)
• Guest Services (not limited to checking in and checking out our guests)

You will spend your days helping our guests with a variety of enquiries while promoting our hotel's services, the local attractions and all that Melbourne has to offer. We want you to help wow our guests with the Pullman Albert Park experience!

This is a flexible permanent part time role, offering between 8 - 38 hours per week.

We are looking for energetic, reliable and experienced Housekeeping Supervisors to join our team.  

In this essential role, you will ensure our rooms and public spaces are sparkling clean and comfortable, ready for our guest's enjoyment.

We provide efficient, friendly and professional service in all our interactions to make all our visitors feel welcome and cared for.

About You… 

You’re energetic, love to chat and genuinely a people’s person. You are always a step ahead of the rest and a self-starter who will make this role their own. A Entrepreneurial mindset, you relish being a mentor, a leader, who enjoys food & wine. You like Accor, are ‘relentlessly guest obsessed’. Everything you do, helps our guests feel welcome and valued, to give them the best experience possible.

The Role 

This is an opportunity to develop and execute the food & beverage strategy for the hotel and take full accountability for business goals. This position reports to the General Manager, collaborates closely with the hotel leadership team, and is responsible for Food & Beverage business, talent development, guest experience and maximising revenue and overall financial performance of the various venues;

• Small Holdings bakery café
• Bocatta Italian restaurant and bar
• Amber State taphouse
• In-room dining, mini bar and banquets

What you’ll be doing ?

• Designing, costing and implementing innovative menus incorporating both Accor standards and standalone venue positioning
• Owning, creating and driving revenue
• Maintaining Food, Beverage and wage costs in line with budget
• Staying aware of market trends on food and competitors
• Proactively setting, implementing and reviewing service standards
• Ensuing safety & hygiene standards & compliance across the food and beverage operation to achieve HACCP standards.
• Employee recruitment, training and development including - people succession planning for sustainable succes.

We are always on the lookout for talented individuals who would be a magnifique fit for our team at Sofitel Melbourne on Collins. Even if your dream position is not currently being advertised, we would still love to hear from you. Please submit your resume and indicate your preferred role and if a suitable position becomes available, we will take your application into consideration.

What you will be doing?

• Assist in leading, mentoring and training the Food & Beverage Operations team.
• Supervise and delegate duties; Ensure brand standards are maintained.
• Liaise with kitchen to ensure the highest standard of food quality and visual appeal.

What you will be doing

Initially reporting to the Executive Assistant Manager, you will be assisting with running the F&B operation.

Responsibilities include:

• Hands-on operation of our F&B outlets, connecting with guests, and supporting your team to provide an exceptional level of service
• Whilst on shift you will be overseeing both hotel restaurants - our 120 seat Garden restaurant providing buffet service,  and our 40 seat a la carte Oak Room - as well as our Oak Bar which offers a range of cocktails and premium beverages, local and international wines and beers
• Ensuring the smooth running of conference and events in collaboration with our sales team
• Liaising with our kitchen team to maintain and enhance service and product standards

This is a hands-on role which offers great scope and autonomy for the right candidate and an opportunity to grow your skills into a management position.

What we are looking for

If you come from a background in restaurants, with a passion for food and beverage and experience in banqueting or bar operations, as well as leadership skills, we would love to hear from you.

We are looking for a person who wants to develop a career in hospitality, and for the right candidate, training and development opportunities may be given in Front Office, Marketing, Finance and Sales as part of a career progression plan.

Operating as a strategic business partner that will champion all things safety, security, engineering and sustainability and lead and coordinate the overall activities of the Engineering department & collaborate with other departments to ensure seamless hotel operation.

What you’ll be doing:

Identify and implement new ideas, technologies, or processes to increase organisational efficiency, productivity, quality, safety, and/or savings for the engineering department and hotel.

• Undergo and lead detailed defect requirements for pre and post opening of the hotel
• Planning and execution of the preventive maintenance plan
• Energy sufficiency in the best sustainable way possible
• Develop and implement preventive maintenance programs for all equipment and facilities
• Ensure that the hotel meets or exceeds all safety and environmental regulations
• Implement energy-efficient practices to reduce operational costs
• Develop and manage budgets for engineering and maintenance projects
• Conduct walk-throughs and visually assess the safe and efficient maintenance and operation of the physical structure(s) of the hotel, all mechanical, electrical, HVAC systems and any other related equipment

THE ROLE:

The role will include (but not limited to): 

• Be responsible for the Event Operations once BEOs are handed over from Event Sales Team; 
• Responsible for overseeing the smooth operational running of social, wedding and corporate events; 
• Ensure strong communication relationships with the Events Sales team; 
• Required to perform duties in the restaurants in the absence of bookings for the events spaces; 
• Support & provide training and development to the Food & Beverage team; 
• Have a keen understanding of weddings, corporate and social events;
• Support the Director of Food & Beverage in managing labour costs in line with  budgets & forecasts and 
• Address & resolve all event-related guests’ grievances and escalate when required. 

• Create, mix and serve alcoholic beverages and food to guests.
• Ensure proper storage of liquor, fruit and equipment.
• Plan drink menus and inform guests about new beverages and specials.
• Record inventory and ordering supplies of the bar.
• Handling cash, credit, and debit card transactions and balancing the cash register.

The role will include the following responsibilities (but not limited to): 

• Proactively manage the online presence of hotel on microsites, Accor channels and via our third party providers;
• Manage all social media channels of hotel;
• Work with and support strategy development and activities to constantly improve the hotel website traffic including but not limited to SEO, SEM and reciprocal links; 
• Implement and maintain a 12 month marketing calendar for Food & Beverage, Leisure segment and Meetings and Events; 
• Distribution and marketing communications to internal and external stakeholders Design and printing all food and beverage menus;
• Maintain hotel and Accor image library and update as and when new images become available;
• Manage and increase the hotel’s database via Opera, InTouch and special events;
• Assist Commercial Director with any marketing and advertising requirements;
• Creative writing for all segments of the business for online and offline marketing communications including but not limited to, Press Releases, Special promotions, Social media Print advertising;
• Managing supplier relationships including print, web, design and media agencies;
• Prepare monthly marketing reports such as marketing campaign ROI for the month end reporting as well as presentation slides for owners
• Understand & adhere to brand standards when responsible for external marketing;
• Liaise and manage local partnerships with attractions and services within the local area and 
• Be aware of business peaks and low’s and contribute innovative ideas to assist in building revenue. 

• Previous experience working in a busy kitchen.
• Reliable and hardworking.
• Team player with the ability to work under pressure.
• Has excellent communication skills, strong work ethic and a positive attitude.
• Be familiar with the other kitchen sections, promoting flexibility and productivity.
• Maintain strict hygiene and safety procedures.
• Availability to work varied shifts, including early mornings, late evenings, weekends and public holidays.

We are looking for an experienced Front Office professional to join our team. Reporting to the Front Office Manager, you will: 

• Lead a shift of Front Office professionals, ensuring our guest experience is at the forefront at all times
• Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement
• Assist with the management of the team including training and development, ensuring the team’s success
• Handle complex guest queries and feedback

Let’s start with the good stuff...

What are the benefits?

• Career development
• Free meals and coffee on shifts
• Hotel discounts (staff rates) at over 3000 hotels globally
• And most importantly, work for a world class company who offer stability, career progression and a genuine focus on our people.

And then, the great stuff!

Who are we?

Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. We are Accor.

What do we do?

Every day we connect with thousands of travellers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a comfortable stop on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.

What are the roles?

Our Bar/Barista's provide service from the heart across our Lounges, assisting customers by providing a friendly and efficient food and beverage service that meets our guests’ expectations. Our team enjoy connecting with our customers, chatting about their travels and making them feel welcome.

What do I need?

Our Bar/Barista's are required to have the ability to work a 24/7 rotating roster, hold a valid Responsible Service of Alcohol certificate and the ability to pass a Federal Police Clearance to enable your work in the Airport. You must also have Australian working rights to be considered for this role.

Are you looking to climb the ladder in the hospitality industry? Our new team member will have experience in hospitality, ideally food & beverage operations, and a la carte table service experience (highly regarded, but not necessary). More importantly, you will create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story, and enjoy working as part of a team and wanting to come to work to have fun. As a world-leader in hospitality we can train the skills needed to be exceptional, leading you to advance in a career in hospitality.

An exciting opportunity exists for a guest obsessed hospitality professional to join the Club Sofitel team. As a Club Sofitel Attendant you are responsible for providing a sense of welcome and luxury service for all Club Sofitel guests by being the key contact to assist them during their stay. Your manner will be polished and professional and you will be responsible for providing both food and beverage and front office services to Club Sofitel guests.

To be successful in this sought after position, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment, and above all else, pride yourself on your ability to exceed the guest expectations.

YOUR KEY RESPONSIBILITIES WILL BE:

• Maintaining a thorough knowledge of all hotel facilities and promotions
• Attending to guest’s requests quickly and efficiently, constantly striving to provide total customer satisfaction
• Preparing and serving food & beverages
• Monitoring the Responsible Service of Alcohol and ensuring compliance with Victorian legislation
• Maintaining food & beverage stock and inventory control based on current and future occupancy
• Completing check in and check out procedures and adhering to hotel standards
• Updating guest profiles, maintaining guest accounts and relevant information during their visit, ensuring charges are posted to the correct account
• Communicating with a diverse range of people in a professional manner

•    Oversee the hotel's website, ensuring it is user-friendly, visually appealing, and up-to-date- both hotel brand web and ALL.com
•    Optimize website content for search engines (SEO) to improve organic rankings.
•    Manage and grow the hotel's presence on various social media platforms (e.g., Facebook, Instagram & LinkedIn).
•    Plan and execute online advertising campaigns (e.g., Google Ads, META Ads) to target potential guests and maximize ROI.
•    Monitor and adjust ad spend and targeting based on performance metrics.
•    Implement email marketing campaigns to nurture leads and encourage repeat bookings.
•    Create compelling newsletters and promotions.
•    Create and curate content (blogs, articles, videos, etc.) to engage and inform potential guests.
•    Use web analytics tools (e.g., Google Analytics) to track and analyse website and campaign performance.
•    Generate regular reports and insights to make data-driven decisions.
•    Actively seek out and secure group bookings and events such as sporting team, groups, entertainment and business events- Proactive Sales.
•    Coordinate with event planners and clients to ensure successful execution.
•    Actively seek out corporate entertainment, family gatherings, office events, weddings and key calendar events. 
•    Maintain accurate records of sales activities, contracts, and client communications.