Total 28 job vacancies by AccorHotel

About the job…

We are looking for a creative and dedicated Chef de Partie to join our team to join our team on a full-time basis.

Our promise to you:

1. We will respect and value your background and perspectives
2. We will work together with integrity
3. We will share our incredible pride for job, company and industry

What we ask of you:

1. Bring passion to all that you do
2. Listen, move fast and think innovatively
3. Speak up, have ideas and share them
4. Believe in customer service, and treating every person with kindness

The Opportunity…
As a Chef de Partie, you will be responsible for:

• Working alongside the kitchen team across outlets and events
• Leading and training all kitchen colleagues on menu execution, techniques, ALLSafe and HACCP
• Ordering stock and maintaining par levels
• Assisting in menu planning, implementation and execution
• Controlling food and wage costs, ensuring they come in on budget
• Assisting in special event planning and execution eg: BBQs, Christmas, New Years functions
• Assisting in changing menus for the benefit of regular return guests
• Menu costing experience

What you’ll be doing:

Working across our F&B outlets and events, including Blvd Café and Bar, amenities, in-room dining, Pool bar and conferencing and events.  Personally connecting, laughing and creating a sense of belonging for our guests.

The ideal candidate will be confident, reliable, engaging and ensure that our guests receive EPIC service every time. In addition, we are looking for people who enjoying helping their colleagues, working as a team and delivering quality products consistently.

 Some of the things you will be responsible for:

• Making the flawless coffee every time, perking up someone’s day with a perfect caffeine fix, one they’ll be back for!
• Delivering EPIC guest service
• Mixing and creating quality beverages - cocktails, mocktails, frappes, smoothies, juices and more
• Maintaining a clean and comfortable COVID environment
• Cashiering and providing guests their locals and ALL Live Limitless discounts
• Creating memorable dining experiences by connecting with our guests and locals in BLVD Bar & Café
• Ensuring our loyalty guests are recognised and receiving their benefits
• Delivering Room Service, amenities and Pool bar orders as required

About the role:

• Casual and Part Time roles available
• You will be supporting the day-to-day operation of the kitchen through food preparation and dishwashing
• Be responsible for providing the highest level of attention to all aspects of cleanliness and sanitation throughout the Kitchen, including but not limited to cutlery, crockery and commercial equipment
• Recycling and removal of rubbish
• Assisting Chefs with food preparation as required
• Adhere to all sanitation and chemical use guidelines.
• Follow and adhere to all HACCAP hygiene, ALLSafe and WHS requirements.

About the job…

The role of Assistant Financial Controller provides support for the Financial Controller in the management of the finance department, and ensuring the integrity of the Hotels revenues and transactions.

This position provides a friendly, professional and efficient service which meets all required expectations and Hotel standards.  As Assistant Financial Controller you have a conscientious approach to your work and the desire to be part of a team and make it successful.    

What you’ll be doing:

• Complete the hotels income audit, reviewing daily revenue to ensure all revenue is recorded correctly, all rebates, discounts & complimentary items are substantiated per hotel policy
• Review of the hotels day pack for audit compliance, log any discrepancies & follow up relevant departments
• Review of and importing of daily revenue statistics
• Preparation of bank reconciliations and follow up of any unreconciled items
• Preparation of the daily cashier banking spreadsheet. Monitor & resolve cashier discrepancies, and ensure that deposits are banked efficiently
• Preparation of the miscellaneous revenue spreadsheet to allocate revenue to the correct general ledger accounts
• Preparation of EFT payments
• Support Accounts Receivable, Accounts Payable, Payroll & Stores with queries and training
• Monitor cash flow, and inform the Financial Controller of any foreseen problems
• Liaise with Department Heads regarding discrepancies of postings and controls, and assist with implementation of operating procedures.
• Provide revenue/statistics reports
• Completion of weekly food COS report and distribution
• Preparation of the weekly hotel forecast report and distribution to department heads
• Upload actual and forecasted revenue into the hotels time and attendance system
• Completion of weekly forecast/payroll meeting presentation, including running the with minutes recorded
• Review the ageing of accounts receivable and assist in collection if necessary
• Review of weekly payment run and set up in the bank for approval
• Review of weekly payroll and set up in the bank for approval
• Attend fortnightly credit meetings

About the role...

The Chief Engineer at Novotel Surfers Paradise will be responsible for overseeing all engineering and maintenance operations, ensuring the highest standards of safety, security, and asset protection across the property. This role will lead the maintenance of the building, grounds, and physical plant while managing the department’s budget, capital expenditure projects, preventative maintenance programs, and energy conservation initiatives. The Chief Engineer will ensure compliance with all regulatory requirements and lead the emergency response team for any facility-related issues, ensuring exceptional service and a exceptional guest experience.

• Oversee all aspects of the physical plant, including HVAC, refrigeration, plumbing, water treatment, electrical systems, and life safety equipment, ensuring optimal performance and luxury-level service.
• Lead and ensure the effective operation of all engineering systems, guaranteeing that all equipment operates at peak efficiency, safety, and effectiveness.
• Manage the engineering department’s budget, including capital expenditures, operational costs, preventative maintenance, and energy conservation projects.
• Develop and implement a comprehensive preventative maintenance program for the property.
• Record meter readings and liaise with the General Manager regarding options to improve energy management and conservation in keeping with Gaia2.0 Commitments.
• Be responsible for the testing of fire alarms, emergency lighting etc. on a routine basis as required by local Council and Fire Service.
• Be available to carry out emergency maintenance work outside of normal working hours, as required for full power failure, evacuation fire system re-set and/or failure of mechanical systems.
• Maintain records of repair work and daily checks as required by local Council, Government and Manufacturer specifications.
• Liaise closely with Front Desk and Housekeeping regarding out of service rooms to expedite a quick turn around and return to inventory.
• Ensure the external areas of the hotel are maintained in line with Company brand standards.
• Prepare monthly Maintenance reports, commenting on key performance indicators and action taken to keep on target.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.
• At all times you will monitor, identify and where possible eliminate work place hazards and risks. This will be in line with the policies established under the guidelines within InterREACT (The primary objective of the InterREACT program is to protect Accor and its employees by ensuring that all Accor locations are identifying and managing their operational risks, both effectively and efficiently, by implementing a pre-determined and standardized set of procedures, augmented by specific State requirements where required.)
• As a member of the Emergency Planning Committee (EPC) you will attend scheduled meetings and actively participate in activities to support the Accor / NSP Risk Management program.
• Only candidates with the right to work permanently in Australia will be considered for this position. 

About the role:

This position supports the Assistant Financial Controller in the management of the finance department and ensuring the integrity of the Hotels transactions and adherence to legislative requirements and labour laws.

To provide an accurate and efficient payroll service to hotel, and all team members across the business.  This role provides friendly and professional and efficient service which meets all required expectations and Hotel standards.  Has a conscientious approach to their work and participate in projects as required.

What you will be dong:

• Provide efficient, courteous, friendly and professional information and service to all guests, clients, suppliers and colleagues.
• Be available to assist colleagues with payroll requests and handle all complaints or concerns promptly and efficiently, assisting with follow up to determine the source of the complaint or concern and resolution of the problem.
• Be available to assist suppliers with payment and handle all complaints/concerns  promptly and efficiently, assisting with follow up to determine the source of the complaint and resolution of the problem.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within rthe Hotel.
• Apply decisions to reach a win-win situation on behalf of the Hotel and the customer.
• Be knowledgeable of the Accor Hotels Accor Live Limitless loyalty program and provide appropriate soft benefits to our members to recognise our Loyalty guests.
• Actively recruit guests into to the Accor Hotels Accor Live Limitless loyalty program

About the role:

• Permanent Part-time, PPT15, minimum guarantee 15 hours per week
• You will be supporting the day-to-day operation of the kitchen through food preparation and dishwashing
• Be responsible for providing the highest level of attention to all aspects of cleanliness and sanitation throughout the Kitchen, including but not limited to cutlery, crockery and commercial equipment
• Recycling and removal of rubbish
• Assisting Chefs with food preparation as required
• Adhere to all sanitation and chemical use guidelines.
• Follow and adhere to all HACCAP hygiene, ALLSafe and WHS requirements.

What you’ll be doing:

Working across our F&B outlets and events, including Blvd Café and Bar, amenities, in-room dining, Pool bar and conferencing and events.  Personally connecting, laughing and creating a sense of belonging for our guests.

The ideal candidate will be confident, reliable, engaging and ensure that our guests receive EPIC service every time. In addition, we are looking for people who enjoying helping their colleagues, working as a team and delivering quality products consistently.

 Some of the things you will be responsible for:

• Making the flawless coffee every time, perking up someone’s day with a perfect caffeine fix, one they’ll be back for!
• Delivering EPIC guest service
• Mixing and creating quality beverages - cocktails, mocktails, frappes, smoothies, juices and more
• Maintaining a clean and comfortable environment
• Cashiering and providing guests their locals and ALL Live Limitless discounts
• Creating memorable dining experiences by connecting with our guests and locals in BLVD Bar & Café
• Ensuring our loyalty guests are recognised and receiving their benefits
• Delivering Room Service, amenities and Pool bar orders as required

The role

We have a wonderful rare opportunity to join our Kitchen Brigade as a part-time cook, you’ll be responsible for assisting in the effective operation of the Kitchen and working in a team to provide quality and a high level of service to guests while adhering to Kitchen policies and procedures.

Now more than ever, its important you understand food hygiene and can stay up to date with our cleanliness standards. As well as growing and developing, we want YOU to have the passion to THRIVE in a fast paced Kitchen environment.

What you’ll be doing:

• Food production in accordance with requirements whilst ensuring correct methods of cooking, consistency in product and quality
• Ensure the overall cleanliness and the health and safety & ALLSafe aspects of the kitchen are maintained at all times
• Responsible for proper storage, labelling and use of all food supplies to prevent unnecessary spoilage and to maintain cost control
• Be a positive team member with a "Can Do" attitude

About the job…

We are looking for an experienced and influential industry leader as Food & Beverage Manager to join Novotel Surfers Paradise. The ideal candidate will have extensive experience managing operational Food and Beverage teams. Reporting to our General Manager, you will collaborate with the Leadership Team to deliver successes for the Hotel with particular focus on the Food & Beverage departments.

Your ability to effectively collaborate with the team, your entrepreneurial approach, your passion of food and beverage and guest experience, and your ability to generate revenue will all play a significant part in how successful you will be in this position.

Key responsibilities:

• Giving your departments strategic direction, monitoring performance, and managing teams well.
• Ensuring the daily operations of food and beverage outlets, conferences, and events run smoothly, profitably, and efficiently.
• Providing direction and assistance to the food and beverage and operational kitchen teams.
• Delivering on our Accor Live Limitless loyalty promise
• Maintaining operational systems, promoting best practise processes and procedures, as well as finding new and creative methods to conduct business.
• Ability to coach, develop and influence our leadership team to enhance the overall food and beverage profitability and performance
• Providing direction and support to align departmental goals with overall Hotel strategies
• Delivering on the Novotel brand promise in all interactions
• Work with our leadership team to develop strategies and execute effectively across multiple operational departments

The role

As a Demi Chef in the Hotel’s kitchen brigade you’ll be responsible for assisting in the effective operation of the Kitchen and working in a team to provide quality and a high level of service to guests while adhering to Kitchen policies and procedures.

Now more than ever, its important you understand food hygiene and can stay up to date with our cleanliness standards. As well as growing and developing, we want YOU to have the passion to THRIVE in a fast paced Kitchen environment.

What you’ll be doing:

• Food production in accordance with requirements whilst ensuring correct methods of cooking, consistency in product and quality
• Ensure the overall cleanliness and the health and safety & ALLSafe aspects of the kitchen are maintained at all times
• Responsible for proper storage, labelling and use of all food supplies to prevent unnecessary spoilage and to maintain cost control
• Assist in the supervision of junior kitchen staff by providing instruction of duties
• Assist in the running of sections in the kitchen during the absence of the Chef De Partie
• Ability to work a rotating roster including weekends and public holidays

About the job…

We are seeking a highly motivated Handyperson to join our busy Engineering team.  You will become involved in many areas of the hotel with the overall aim of maintaining the building and all areas within the hotel to the highest standards.  This is a permanent part-time position, minimum guaranteed 15 hours per week.

Reporting directly to the Maintenance Supervisor you will be responsible for:

• Assist the maintendance supervisors in the day-to-day maintenance requirements of the hotel.
• All aspects of maintenance including some painting, basic carpentry, basic plumbing, tiling odd jobs and project work.
• Respond to a range of guest requests as a first priority
• Servicing of plant and general equipment as directed
• Ensuring all painted areas are maintained and in good order
• Ensure all maintenance for room moves & guest arrivals are actioned appropriately
• Complete tasks as part of the preventative maintenance program
• Ensure all equipment is maintained, used and stored correctly
• Effective use of energy and water resources
• Assisting team members in the completion of their duties

About the job…

At the Novotel Surfers Paradise, we are not only focused on our guests, but also our people. We are seeking enthusiastic and energetic, experienced Housekeeping Atttendants to join our diverse Housekeeping team. Ideally you have previous experience in a similar role, in a hotel with 200+ rooms, we are offering casual and permanent part-time positions.

As part of the Housekeeping team you will be responsible for offering a quality customer service experience by maintaining the cleanliness of guest rooms, guest corridors and service areas.  Involving but not limited to changing bed linen, making beds, cleaning bathrooms and restocking amenities. 

What is a Housekeeping All Rounder, you have experience as a Room Attendant, as a Public Area Attendant and may have even worked as a Houseperson.  You can rostered in any area as needed.

You will enjoy working in a team environment.

Key responsibilities:

• Attending to guest enquiries and requests in a timely manner
• Cleaning guests rooms as required, seeing them shine
• Cleaning Public Areas, you have great attention to detail
• A team player, happy help out wherever needed in Housekeeping, Rooms and Houseperson.
• Carrying out allocated cleaning duties to achieve brand standards throughout the hotel
• Transferring dirty linen and removing rubbish and recycling
• Safe handling and use of chemicals

What you’ll be doing:

Working across our F&B outlets and events, including Blvd Café and Bar, amenities, in-room dining, Pool bar and conferencing and events.  Personally connecting, laughing and creating a sense of belonging for our guests.

The ideal candidate will be confident, reliable, engaging and ensure that our guests receive EPIC service every time. In addition, we are looking for people who enjoying helping their colleagues, working as a team and delivering quality products consistently.

 Some of the things you will be responsible for:

• Making the flawless coffee every time, perking up someone’s day with a perfect caffeine fix, one they’ll be back for!
• Delivering EPIC guest service
• Mixing and creating quality beverages - cocktails, mocktails, frappes, smoothies, juices and more
• Maintaining a clean and comfortable COVID environment
• Cashiering and providing guests their locals and ALL Live Limitless discounts
• Creating memorable dining experiences by connecting with our guests and locals in BLVD Bar & Café
• Ensuring our loyalty guests are recognised and receiving their benefits
• Delivering Room Service, amenities and Pool bar orders as required

About the job…

As Guest Experience Team Leader, you will report to the Guest Welcome Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest, upholding our Novotel and Accor brand standards.  This is a permanent full time position, 38 hours per week.

Key responsibilities:

• Assist the Front Office Leadership team in the smoothly and efficient Front Office operations of the Hotel
• Working alongside the team. Proactively handling guest complaints and requests professionally and efficiently
• Train and direct the team to provide exceptional guest service at all times
• Always uphold a positive, can-do energy pertaining to guest and workplace challenges
• Provide a structured and consistent onboarding and training experience for Front Office team members
• Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the properties facilities and rooms.

We are looking for highly motivated experienced individuals to join our team and create unforgettable guest experience, we are offering casual positions, we are looking for someone with unrestricted availability.  If you are an experienced friendly Front Office professional with Opera Cloud experience and looking for an opportunity to take your passion and knowledge to the next level, we would like to hear from you.

Casual position, working on a rotation roster.

Key responsibilities include but not limited to:

• Always lending a helping hand with a smile, ensure that our guests feel Welcome as soon as they arrive.
• You are able to mult-task, assist as a porter, on reception or in reservations as required.
• Provide quality service to guests by responding to their requests promptly, efficiently and courteously during throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
• Handling all calls promptly and professionally, greeting all callers according to Novotel Surfers Paradise policy.
• Opportunity to develop your talent and grow within your property and across the world!

The role

We have a wonderful rare opportunity to join our Kitchen Brigade as a full-time Commis Chef, you’ll be responsible for assisting in the effective operation of the Kitchen and working in a team to provide quality and a high level of service to guests while adhering to Kitchen policies and procedures.  

Now more than ever, its important you understand food hygiene and can stay up to date with our cleanliness standards. As well as growing and developing, we want YOU to have the passion to THRIVE in a fast paced Kitchen environment.

What you’ll be doing:

• Food production in accordance with requirements whilst ensuring correct methods of cooking, consistency in product and quality
• Ensure the overall cleanliness and the health and safety & ALLSafe aspects of the kitchen are maintained at all times
• Responsible for proper storage, labelling and use of all food supplies to prevent unnecessary spoilage and to maintain cost control
• Assist in the supervision of junior kitchen staff by providing instruction of duties
• Be a positive team member with a "Can Do" attitude

About the job…

At the Novotel Surfers Paradise, we are not only focused on our guests, but also our people. We are seeking enthusiastic and energetic, experienced Room Attendants to join our diverse Housekeeping team. Ideally you have previous experience in a similar role, in a hotel with 200+ rooms, we are offering casual and permanent part-time positions.

As part of the Housekeeping team you will be responsible for offering a quality customer service experience by maintaining the cleanliness of guest rooms, guest corridors and service areas.  Involving but not limited to changing bed linen, making beds, cleaning bathrooms and restocking amenities.  You will enjoy working in a team environment.

Key responsibilities:

• Attending to guest enquiries and requests in a timely manner
• Cleaning guests rooms as required, seeing them shine
• Carrying out allocated cleaning duties to achieve brand standards throughout the hotel
• Transferring dirty linen and removing rubbish and recycling
• Safe handling and use of chemicals

About the job…

We are seeking a highly motivated and experienced Business Development Manager to join our team at Novotel Surfers Paradise. This is a Monday – Friday, Full Time position role, based at the property. 

Reporting to the Director of Sales and Marketing, and supported by our Sales Administrator, the role will be responsible for converting incoming leads and generating new business.

Key responsibilities:

• Ensure that all proposals, negotiation and contracts are issued in an efficient and professional manner, ensuring banquet profitability guidelines are adhered to.
• Represent the property at conferences, tradeshows, networking events, familiarisations, sales missions and on-site inspections
• Implement  a sales plan that includes both proactive and reactive initiatives to achieve business objectives and budgeted profits for the hotel
• Maintain and manage a client database
• Prepare and present regular reports on sales activities and results to Director of Sales and Marketing

What you’ll be doing:

Working across our F&B outlets and events, including Blvd Café and Bar, amenities, in-room dining, Pool bar and conferencing and events.  Personally connecting, laughing and creating a sense of belonging for our guests.

The ideal candidate will be confident, reliable, engaging and ensure that our guests receive EPIC service every time. In addition, we are looking for people who enjoying helping their colleagues, working as a team and delivering quality products consistently.

 Some of the things you will be responsible for:

• Making the flawless coffee every time, perking up someone’s day with a perfect caffeine fix, one they’ll be back for!
• Delivering EPIC guest service
• Mixing and creating quality beverages - cocktails, mocktails, frappes, smoothies, juices and more
• Maintaining a clean and comfortable COVID environment
• Cashiering and providing guests their locals and ALL Live Limitless discounts
• Creating memorable dining experiences by connecting with our guests and locals in BLVD Bar & Café
• Ensuring our loyalty guests are recognised and receiving their benefits
• Delivering Room Service, amenities and Pool bar orders as required

Novotel Surfers Paradise is looking for a passionate Assistant Food & Beverage Manager ready to steer our team towards unparalleled success.

About Novotel Surfers Paradise…

Novotel Surfers Paradise features 408 well-appointed rooms, located in the heart of iconic Surfers Paradise and our beautiful beaches.  Featuring a variety of dining options including: The Restaurant, Blvd Café and Bar, Pool bar, in-room dining, 6 Conference rooms, off-site catering, pool, spa, tennis court and gym.

About the job…

This is a rare opportunity for a career-focused food and beverage professional with strong leadership and financial management skills, with extensive wine, spirits and cocktail knowledge to lead and develop our beverage department. 

Working with and reporting to our Food & Beverage Operations Manager, the Assistant Food & Beverage Manager is responsible for delivering a profitable wine and beverage range with a focus on quality and appeal. The Assistant Food & Beverage Manager is responsible for the execution of industry-leading service, meeting financial targets, inventory management, training, succession planning and business development.

Your ability to effectively collaborate with the team, your entrepreneurial approach, your passion for food and beverage and guest experience, and your ability to generate revenue will all play a significant part in how successful you will be in this long term position with room for personality and passion.

• Manages in compliance with all local, state and Federal beverage and liquor laws;
• Implements agreed upon food and beverage policies and procedures throughout the property;
• Understands beverage control including days on hand, perpetual inventory, bar par levels, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and stock takes;
• Comprehends budgets, operating statements and payroll reports as needed to assist in the financial management of department;
• Empowers team to provide excellent guest service and emphasises guest satisfaction, loyalty guest recognition and a focus on continuous improvement;
• Maintains food handling and sanitation standards;
• Lead planning and development of menus.
• Delivering on our Accor Live Limitless loyalty promise
• Maintaining operational systems, promoting best practise processes and procedures, as well as finding new and creative methods to conduct business.
• Delivering on the Novotel brand promise in all interactions
• A commitment to the further development of your skills and experience as a beverage professional.
• Involvement in future planning and the execution activations and special events.

The role

We have a wonderful rare opportunity to join our Kitchen Brigade as a Commis Chef (Part Time - minimum 22.5 hours per week), you’ll be responsible for assisting in the effective operation of the Kitchen and working in a team to provide quality and a high level of service to guests while adhering to Kitchen policies and procedures.  

Now more than ever, its important you understand food hygiene and can stay up to date with our cleanliness standards. As well as growing and developing, we want YOU to have the passion to THRIVE in a fast paced Kitchen environment.

What you’ll be doing:

• Food production in accordance with requirements whilst ensuring correct methods of cooking, consistency in product and quality
• Ensure the overall cleanliness and the health and safety & ALLSafe aspects of the kitchen are maintained at all times
• Responsible for proper storage, labelling and use of all food supplies to prevent unnecessary spoilage and to maintain cost control
• Assist in the supervision of junior kitchen staff by providing instruction of duties
• Be a positive team member with a "Can Do" attitude

About the job…

As Guest Experience Team Leader, you will report to the Guest Welcome Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest, upholding our Novotel and Accor brand standards.  This is a permanent part-time position, minimum guaranteed 20 hours per week.

Key responsibilities:

• Assist the Front Office Leadership team in the smoothly and efficient Front Office operations of the Hotel
• Working alongside the team. Proactively handling guest complaints and requests professionally and efficiently
• Train and direct the team to provide exceptional guest service at all times
• Always uphold a positive, can-do energy pertaining to guest and workplace challenges
• Provide a structured and consistent onboarding and training experience for Front Office team members
• Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the properties facilities and rooms.

About the job…

• Full-time position, 38 hours per week
• Assist the Assistant Manager - Banquets oversee the daily operation of Banquets, Conferences, Events and Weddings
• Ensure functions are set up according to the Banquet Event Order
• Deliver on information contained within the Banquet Event Order
• Ensure that catering and event operations are delivered to a high standard
• Effectively complete on boarding and training of new team members
• Attend weekly Banquet Event Order meetings                           

In your new role as Assistant Manager, you will be reporting into our Guest Welcome Manager and be responsible for overseeing the front desk operations and ensuring that our guests receive exceptional service during their stay. You will manage a team of front desk agents and be responsible for training and mentoring them to provide the best possible service.

Some of the things you’ll be doing: 

• Coaching, training and developing our night team to ensure a warm and friendly service is consistent for all guests.
• Working alongside the team checking in and out guests when required
• Working closely with the Guest Welcome Manager and Front Office Leadership team to effectively control front office wage costs and maximising revenue opportunities.
• Proactively managing guest engagement & feedback with warm hospitality and the utmost professionalism.
• Updating the Hotel log and communicating at morning meetings.
• Ordering stock and minimising wastage to ensure expenses are controlled within the department.
• Working together with trust so that colleagues and management meet the goals of the outlets and the Hotel.
• Inducting your team members within their first week of employment.
• Monitoring the safety and security of our colleagues, guests, visitors and hotel property
• Openly communicate with the team ensuring regular team briefings to share key information and handovers between the reception and night audit teams.