About the job…
As Guest Experience Team Leader, you will report to the Guest Welcome Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest, upholding our Novotel and Accor brand standards. This is a permanent full time position, 38 hours per week.
Key responsibilities:
- Assist the Front Office Leadership team in the smoothly and efficient Front Office operations of the Hotel
- Working alongside the team. Proactively handling guest complaints and requests professionally and efficiently
- Train and direct the team to provide exceptional guest service at all times
- Always uphold a positive, can-do energy pertaining to guest and workplace challenges
- Provide a structured and consistent onboarding and training experience for Front Office team members
- Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the properties facilities and rooms.
